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Summary of reviewsThe Windsor Hotel Brisbane is frequently praised for its strategic and convenient location, making it an ideal choice for various travelers. Centrally positioned, it offers easy access to public transport, key city attractions and proximal locations like Royal Brisbane and Women's Hospital (RBWH), enhancing its appeal for both business and leisure tourists. The convenience of nearby eateries, fast food outlets and a service station, coupled with complimentary parking, significantly adds to its practicality despite the bustling environment.
While reviews of the breakfast offerings are mixed, some guests highlight the simple yet satisfying continental breakfast and the fantastic hot breakfast buffet. However, there are several mentions of limited variety and areas needing improvement. Issues such as basic options and repetitive selection reflect a need for enhanced clarity and variety to maintain guest satisfaction.
Guest experiences with the rooms are varied with general consensus finding them clean and tidy but on the smaller side. While some guests appreciate the comfortable and adequately equipped rooms, others point to occasional issues with space and cleanliness. Despite this, the basic setup meets the essential needs of budget-conscious travelers, enhanced by features like air conditioning and a television.
Cleanliness reviews indicate that while many rooms meet basic standards and are notably modern and tidy, there are inconsistencies. Some reports highlight dusty surfaces, stained linens and hallways needing more attention, suggesting a need for more rigorous housekeeping checks.
The staff at Windsor Hotel Brisbane earn widespread praise for their friendliness, helpfulness and flexibility, often going out of their way to accommodate guests’ needs. Instances of proactive assistance, such as prompt room changes for guests with mobility issues, reflect positively on the staff's commitment. However, occasional reports of unprofessional behavior from certain staff members indicate room for improvement.
Free Wi-Fi is available but receives mixed feedback with some guests experiencing reliable connectivity while others report slow and unreliable service. On the other hand, parking facilities are highly rated, described as spacious, well-lit and secure with the convenience of free or reasonably priced parking adding considerable value to the guests’ experience.
The beds at Windsor Hotel Brisbane are generally well-received, commonly described as comfortable and conducive to a restful night's sleep, although minor issues such as bed mobility and pillow support are noted.
Overall, Windsor Hotel Brisbane is recognized as a budget-friendly option providing essential services at a reasonable price. While not often meeting four-star expectations, the hotel’s practical location, friendly staff and comfortable beds cater well to budget-conscious travelers looking for fundamental amenities and convenience. Enhanced housekeeping, greater breakfast variety and improved Wi-Fi connectivity could further elevate the guest experience. Show more
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Categories
Cheap Hotel
An affordable motel option offering comfortable rooms with essential amenities, located in the Windsor area with good access to the city.
3-Star Hotel
The Imperial Motel Windsor provides standard motel accommodation with essential amenities. It is situated in Windsor, offering reasonable access to Brisbane's attractions.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Parking
Accessible Hotel
Room Types
Standard King RoomThe double room provides air conditioning and a tea and coffee maker, as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Standard Queen Room with Bunk BedThe triple room provides air conditioning and a tea and coffee maker, as well as a private bathroom featuring a walk-in shower. This triple room features heating and a TV. The unit offers 2 beds.
Standard Queen RoomThe double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower. This double room provides heating and a TV. The unit has 1 bed.
Guest Reviews
6.2
Rated
Location
Windsor Hotel Brisbane receives high praise for its convenient and strategic location, making it an ideal choice for travelers with various needs. The hotel is centrally positioned, providing easy access to public transport, including buses and trains, which simplifies commuting to and from the city center, airport and popular destinations like Suncorp Stadium and the Brisbane Showgrounds. Proximity to Royal Brisbane and Women's Hospital (RBWH) is frequently highlighted, making it particularly suitable for those with medical appointments or visiting patients.
Guests appreciate that the hotel is located on a busy road, making it very easy to find. Despite the hustle and bustle, the convenience of having eateries, a service station and fast food outlets nearby add to its appeal. Additionally, the hotel offers complimentary parking, which is a significant advantage for those traveling by car.
The accessibility and connectivity seem to cater well to both business travelers and tourists with many noting how this base was perfect for sightseeing around Brisbane and attending events. Even though some mention the environment being a bit noisy due to the major road, the overall sentiment remains positive due to the ease of access to essential locations and facilities.
In summary, Windsor Hotel Brisbane's location is its standout feature, offering guests a blend of practicality and convenience, whether they are in town for medical, business or leisure purposes.
Breakfast
Guests at the Windsor Hotel Brisbane have varied opinions about the breakfast offerings. Some highlight the continental breakfast as amazing and note that it was simple but good, describing it as nice or very nice. A few guests appreciated the hot breakfast and the selection provided and some mentioned it was fantastic or wonderful, praising the serve-yourself buffet near reception.
However, numerous reviews point to disappointments and areas needing improvement. Complaints include the limited options available with some guests mentioning basic cereal and toast, no multigrain bread or insufficient supplies like no yogurt, ham, cheese or adequate bread for toast. Several guests noted that breakfast was repetitive with no variety and described it as stale or ridiculous. Some also found the cost of $12 for the cold breakfast to be unreasonable and felt misled about the breakfast options available.
Staff received positive feedback, but for many, the breakfast fell short of expectations. Improved variety and clarity on what is included in the breakfast would likely enhance guest satisfaction. Overall, while some guests enjoyed their breakfast experience, many found it lacking in terms of variety and value.
Rooms
Windsor Hotel Brisbane offers clean and tidy rooms that generally serve their purpose, albeit more on the basic side. Many reviews highlight that the rooms are quite small, sometimes described as tiny, especially the bathrooms which can feel very cramped. Despite the limited space, some guests found the rooms larger than expected and quite comfortable with necessary amenities like air conditioning, a fridge and a television.
The cleanliness of the rooms gets mixed reviews; while many guests found the rooms clean, others noted issues with damp bedding, condensation and occasional musty smells. Housekeeping seems to have lapses with some rooms not being serviced during the stay. Some found the rooms show signs of wear and could benefit from a makeover.
Facilities outside the rooms are minimal and there were occasional complaints about a lack of available staff at reception. Nonetheless, the basic, no-frills setup appeals to those looking for budget-friendly accommodation close to the hospital and other key areas. Ample parking and quiet rooms were also appreciated by some. Overall, the hotel meets the needs of budget travelers, but it could improve in terms of space, cleanliness and maintenance.
Beds
At Windsor Hotel Brisbane, the bed experience is generally positive, drawing praise from many guests. Described repeatedly as comfortable, the beds at this hotel seem to leave a memorable impression. Words such as very comfortable, super comfy and even amazing suggest a sleep experience that guests find satisfying. The bed sizes are also highlighted as large and respectable.
However, guest reviews do bring up a few areas for improvement, especially concerning the beds' mobility and support. Some guests noted that the beds tend to move when sitting up to read and could offer firmer support. Pillows received mixed feedback with some finding them too soft or lacking support. Cleanliness issues were occasionally mentioned with reports of dirty blankets, stained pillowcases and other minor concerns.
Despite these few critiques, the overall consensus leans towards a restful and comfortable sleep experience with many guests content with the quality and comfort of the beds.
Cleanliness
Windsor Hotel Brisbane has garnered mixed reviews regarding its cleanliness. Guests frequently praise the hotel for having rooms that are notably clean, modern and tidy. Many reviews emphasize clean rooms, bathrooms and towels, underscoring consistent standards in specific areas of the hotel. Some guests have gone as far as to describe the hotel as one of the cleanest Ibis affiliates they have stayed in.
However, it’s clear that the hotel has some room for improvement. Several reviews indicate issues with cleanliness, mentioning elements like dusty surfaces, stained linens and dirty floors. Hallways and common areas have also been highlighted as needing more attention with reports of cigarette smells and grimy walls. Bathroom cleanliness, in particular, has received criticism with multiple mentions of mold, leaks and generally poor maintenance.
Additionally, some guests have pointed out larger structural and maintenance issues such as air conditioning units full of dust, old carpets and general signs of wear and tear throughout the building. The need for a comprehensive deep clean and more rigorous housekeeping checks is apparent from the feedback.
In summary, while the Windsor Hotel Brisbane manages to meet basic cleanliness standards in many of its rooms, fluctuating levels of cleanliness in other areas indicate that maintaining consistent hygiene remains an area for improvement.
Staff
The reviews of Windsor Hotel Brisbane paint a generally positive picture of the staff with frequent praise for their friendliness and helpfulness. Many guests noted that the reception team and other staff members were accommodating and efficient, often going out of their way to meet guests' needs. For instance, the hotel staff promptly moved a guest on crutches to a more accessible room and another guest appreciated the swift provision of towels without any hesitation. Early check-ins and late check-outs were also accommodated, highlighting the staff's flexibility.
Several reviews specifically mentioned the politeness and customer focus of the receptionists with some guests describing the reception as very helpful. Assistance with bags and guidance provided by the pleasant and competent staff added to the positive guest experiences. The manager was described as nice and helpful in some instances, contributing to the overall positive impression.
However, not all feedback was positive. A few guests encountered rude or unprofessional behavior from certain staff members, including instances of being ignored or receiving disgraceful treatment. Some guests felt that the management could be unhelpful and even rude at times. Still, these negative experiences seemed to be outliers compared to the otherwise widespread commendations of the friendly and cooperative staff.
In summary, while the Windsor Hotel Brisbane boasts a team that is mostly friendly, helpful and accommodating, occasional issues with some staff members' professionalism indicate room for improvement.
Wi-Fi
Windsor Hotel Brisbane offers free Wi-Fi, which is a notable convenience for many guests. However, experiences with the Wi-Fi greatly vary. Some found the connectivity to be good, while others encountered significant challenges. Several reviews mention that the Wi-Fi was slow, difficult to use or didn’t work at all. There were also comments about the Wi-Fi being seriously weak and unreliable with some guests describing it as useless and non-existent. This suggests that while the hotel provides this amenity, the quality and reliability of the service may not consistently meet expectations.
Parking
Visitors to the Windsor Hotel Brisbane have generally positive experiences with the parking facilities. The car park is described as spacious, well-lit and ample, providing ample parking space for guests. Many reviews highlight the convenience of free and secure parking with some mentioning that parking was included at no extra cost. A standout feature is the ease and security of the parking area.
Guests appreciate the affordability of parking with several noting the nominal $5 per night fee as being reasonable compared to other locations. Onsite parking is consistently highlighted as a significant convenience, allowing visitors to comfortably park their vehicles without hassle. Though some reviews indicate parking at a cost and changes in free parking availability, the overall feedback remains positive with an emphasis on the security, convenience and affordability of the parking options provided by the Windsor Hotel Brisbane.
4 Star
The Windsor Hotel Brisbane is recognized as a budget-friendly option, offering good value for those looking to save on accommodation costs. While the hotel maintains basic amenities with fair pricing, there are notable critiques regarding room sizes, which tend to be smaller than expected. The facilities are adequate for minimalist travelers, aligning more with budget standards rather than a four-star experience. Guests staying in deluxe rooms have expressed dissatisfaction with the breakfast buffet. Despite these drawbacks, some travelers have noted improvements in management that may have addressed past issues. Overall, the Windsor Hotel Brisbane caters well to budget-conscious guests, providing essential services at a reasonable price.
Accessible
The Windsor Hotel Brisbane is lauded for its accessible and convenient location, making it an excellent choice for guests who prioritize ease of access to the city's amenities and transport options. Situated close to the hospital, the motel offers a straightforward commute to both South Brisbane and the Gold Coast. The proximity to public transport and main roads enhances its accessibility, simplifying trips to various local attractions, including the footy games. Parking is hassle-free and adds to the overall convenience.
However, travelers with mobility issues might find the lack of elevators a significant drawback, especially when faced with climbing stairs or managing heavy luggage. Despite this, the ground floor rooms are noted as being particularly handy and a locked box for after-hours check-in adds another layer of ease for late arrivals. While the rooms could benefit from some decorative enhancements to improve aesthetics, the overall accessibility of the location and ease of navigating public transport and important sites earn positive points from many guests.
No, Imperial Motel Windsor doesn't have any pool.
No, a spa isn't available at Imperial Motel Windsor.
No, Imperial Motel Windsor doesn't allow dogs.
Yes, parking facilities are available at Imperial Motel Windsor.