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Summary of reviewsJephson Hotel & Apartments, located in the heart of Toowong, Brisbane, receives consistent praise across multiple review categories. Its strategic location is frequently highlighted, offering easy access to a variety of amenities such as shops, cafes and restaurants, as well as proximity to the Toowong train station and shopping center. The convenience of reaching local attractions and the Brisbane CBD makes it an appealing choice for a wide range of travelers, including families, business travelers and event-goers.
While the hotel does not provide an on-site breakfast, guests find the nearby dining options, particularly the highly recommended cafe Tiger Tears, to be more than sufficient. The absence of an in-house restaurant for dinner is noted, but the abundance of local eateries within walking distance compensates for this.
The accommodations at Jephson Hotel & Apartments are frequently lauded for their spaciousness, modern amenities and cleanliness. Guest reviews emphasize the large, well-appointed rooms, super comfortable king-size beds and luxurious bathrooms. The contemporary and stylish decor, along with the inclusion of kitchen and laundry facilities in some apartments, caters well to both short and extended stays. The presence of private balconies adds to the overall positive experience.
The hotel excels in cleanliness with rooms and common areas often described as immaculate. Housekeeping maintains high standards, ensuring daily cleaning and rapid response to any issues. The friendly, helpful and professional staff further enhance the guest experience with specific mentions of staff members providing exceptional service.
One area that could benefit from improvement is the hotel's Wi-Fi service, which has been described as inconsistent and unreliable by some guests. However, the complimentary and secure parking facilities are highly praised for their convenience.
For families, the hotel offers spacious rooms with modern amenities, making it a top choice for family stays. The convenient location close to essential services and quiet environment further contribute to its appeal.
Comfort is a standout feature with exceptionally comfortable beds frequently mentioned in reviews. The overall ambiance aligns well with the expectations of a four-star property, offering luxurious, modern accommodations at a good value. Accessibility features and ease of movement for guests with disabilities add to the hotel's appeal, ensuring a comfortable stay for all.
In summary, Jephson Hotel & Apartments stands out for its convenient location, modern and clean accommodations and friendly staff, making it a highly recommended choice for travelers seeking a blend of convenience and comfort in Brisbane. Show more
Read review summaries for all categories
Categories
Boutique-style Hotel
Offering both hotel rooms and apartments, this property provides flexibility and comfort. Its stylish design and convenient location make it a great option for both short and long stays.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Parking
Accessible Hotel
5-Star Hotel
Room Types
Deluxe RoomFeatures Large King bed, modern furnishings and features, tea/coffee and small fridge facilities, Smart TV, ensuited bathroom and private balcony. NO extra bedding available.
One-Bedroom ApartmentFeatures a double sofa bed, full kitchen, smart Tv, dining and lounge areas, and a large furnished balcony.
Two-Bedroom ApartmentFeatures Kitchen, Smart TV, Main Bedroom with Queen Bed and Ensuited bathroom , 2nd Bedroom with 2 x Single Beds. Main bathroom with laundry facilities. Dining and lounge areas, laundry facilities and a large furnished balcony. 4 guests inclusive in rate with existing bedding. Extra Sofa Bed available for extra charge of $40.00.
Three-Bedroom PenthouseFeatures 3 Bedrooms with en suite bathrooms (2 x King bed, 1 x Queen bed, Full kitchen, lounge and dining areas, Airconditioning, Laundry Facilities and 3 large balconies with city views. A smart Tv is also offered. 6 guests inclusive in rate with Existing bedding.
Double Room - Disability AccessFeatures ensuited Disability accessible bathroom, Large King Bed, Airconditioning, Smart TV with Foxtel and furnished balcony. NO extra bedding available.
Deluxe Family RoomThis air-conditioned family room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 3 beds.
Guest Reviews
9.1
Excellent
Location
The Jephson Hotel & Apartments boasts a superb location in the heart of Toowong, Brisbane. Guests have repeatedly praised its proximity to a wide range of amenities, including shops, cafes and restaurants. The convenience of being a short walk from the Toowong train station and shopping centre is frequently highlighted, making it easy to access both local attractions and the Brisbane CBD, which is a mere 12-minute drive or quick train ride away. The hotel’s location is also ideal for those attending events at Suncorp Stadium or visiting the University of Queensland.
Adding to its appeal, the hotel is surrounded by plenty of dining options and essential services like pharmacies, making it a practical choice for both short and extended stays. Families, business travelers and event-goers alike find the location especially accommodating. Guests further appreciate the modern and clean accommodations, complemented by comfortable amenities and friendly staff. With free on-site parking and easy access to public transport, the Jephson Hotel & Apartments offers a blend of convenience and comfort in one of Brisbane’s most vibrant suburbs.
Breakfast
Jephson Hotel & Apartments does not currently offer an on-site breakfast, but the proximity to local dining options makes up for it. Just 20 meters away is a lovely cafe named Tiger Tears, which is a popular choice among guests for its amazing breakfast and divine coffee. Most guests plan to visit this cafe regularly during their stay. Additionally, good local take-out options and nearby restaurants within walking distance provide varied choices for the morning meal. While the lack of an in-house breakfast facility is noted, the nearby cafes and local eateries offer delightful alternatives for a satisfying start to the day. Some guests suggest that a future addition of a restaurant and bar on-site would be a welcome improvement.
Dinner
The dining experience at Jephson Hotel & Apartments has garnered mixed reactions from guests, particularly regarding the closure of the on-site restaurant. While this has caused some inconvenience, it has not been a significant issue for most visitors. The hotel's prime location compensates for the lack of an in-house dining facility, as there are numerous restaurants, cafes and take-out options available within a short walking distance. Guests have expressed optimism about the future availability of an on-site restaurant and bar, especially since the current restaurant is undergoing refurbishment. Despite some previous disappointments with the food quality and service at the restaurant, the local culinary scene offers diverse and accessible alternatives.
Rooms
Jephson Hotel & Apartments has garnered numerous positive remarks for its accommodations with a consistent theme highlighting the cleanliness, spaciousness and modern amenities of its rooms. Guests frequently note the large and well-appointed spaces with room sizes often exceeding typical hotel expectations. A standout feature is the cleanliness, described as immaculate and spotless, extending to both rooms and common areas.
Comfort is another key aspect with many guests appreciating the super comfortable king-size beds and the quality bedding, ensuring a restful stay. The bathrooms receive high praise for their modern design and excellent functionality, often described as luxurious with some even claiming to have the best showers.
Modernity and style are also commendable traits with several reviews mentioning the fresh, newly renovated look and stylish decor. Rooms are not only aesthetically pleasing but also well-equipped, catering well to both short and extended stays with features like kitchen and laundry facilities in some apartments.
Balconies provide a pleasant addition for fresh air and relaxation with many rooms boasting large, airy spaces. The hotel is particularly noted for its convenient location, close to dining options and essentials, enhancing the overall experience.
While a few reviews mention minor drawbacks such as occasional noise and smaller rooms, the general sentiment is highly positive. With its combination of space, cleanliness, modern amenities and comfort, Jephson Hotel & Apartments stands out as a solid choice for both leisure and business travelers seeking quality accommodations.
Beds
Jephson Hotel & Apartments has garnered substantial praise for its bedding accommodations. Guests consistently describe the beds as extremely comfortable with adjectives like super comfy, very comfortable and extra comfy frequently appearing in reviews. Many guests highlight the size of the beds, noting the luxury of king-size and even super king-size beds that are both spacious and cozy. The beds are repeatedly referred to as large and sizeable, providing plenty of room for a restful night's sleep.
It's not just the comfort and size, but also the cleanliness and quality that stand out. Reviews mention that the beds and bedding are always clean, tidy and well-appointed, contributing to an overall feeling of freshness and comfort. The presence of fresh pillows adds an extra layer of delight for many guests.
Despite the overwhelming positive feedback, a few minor mentions note that some beds can occasionally feel stiff, but such comments are rare and overshadowed by the multitude of glowing reviews.
In summary, Jephson Hotel & Apartments offers an unparalleled sleeping experience with their comfortable, clean and generously sized beds, ensuring guests a rejuvenating stay.
Cleanliness
Jephson Hotel & Apartments consistently impresses guests with its exemplary standards of cleanliness. Rooms are frequently described as very clean, tidy, spacious and modern with many noting the stylish and contemporary design. The bathrooms are often highlighted for their spotless condition and luxury feel. Housekeeping maintains a high standard, ensuring rooms are cleaned daily and the staff is praised for their efficiency in addressing any cleanliness issues promptly.
Guests find the accommodation comfortable with modern facilities, including well-maintained rooms with fresh decor, private balconies and amenities like free parking. The hotel’s strategic location close to transport links, dining and shopping options further adds to its appeal. Overall, the hotel receives high marks for its cleanliness, convenience and comfort, making it a favorable choice for travelers seeking a pleasant stay.
Staff
Jephson Hotel & Apartments receives high praise for its exceptional staff, consistently described as friendly, helpful and welcoming. Numerous reviews highlight the staff's promptness and ability to handle any situation with ease. Specific mentions of staff members, such as Nick and Liam, illustrate a personalized and attentive service.
Staff members are not only accommodating but also professionally trained, ensuring a top-notch service experience for guests from check-in to check-out. Reception staff stand out for being particularly warm and efficient, making a positive first impression on arrivals and providing seamless assistance throughout guests' stays.
The night manager gets special recognition for personally checking on guests, ensuring their comfort and satisfaction. Housekeeping and front desk staff are frequently noted for their kindness and readiness to assist, contributing to the hotel's reputation for excellent customer service.
Overall, guests find the staff to be supportive, polite and responsive, adding to an enjoyable and hassle-free stay. The consistent friendliness and professionalism of the team create a welcoming atmosphere, making Jephson Hotel & Apartments a standout choice for travelers seeking a superior hospitality experience.
Wi-Fi
Jephson Hotel & Apartments seems to have regular issues with its Wi-Fi service. Guests have reported problems with connectivity, experiencing slow and unreliable internet speeds. The Wi-Fi signal's consistency varies significantly and some visitors even struggled with it during important Zoom calls. Several reviews highlight that the Wi-Fi passwords provided didn't always work and there were cases where guests couldn't log on to the internet or access Wi-Fi smoothly. Moreover, specific rooms, such as room 213, were noted for particularly poor Wi-Fi performance. An additional inconvenience mentioned was the Wi-Fi device's bright, flashing green light, disturbing some guests during the night. Overall, reliable internet connectivity appears to be an area needing improvement at Jephson Hotel & Apartments.
Parking
Jephson Hotel & Apartments receives widespread praise for its parking facilities with guests frequently highlighting the convenience and value of the complimentary parking. The ease of access to parking spots, both onsite and undercover, makes it a breeze for visitors, including those with larger vehicles like 4WDs. The parking is not only free but also secure, adding to the peace of mind. Guests appreciate the ample availability and parking spots being frequently adequate. Even though there are occasional mentions of tight and limited parking, most reviews emphasize the overall positive experience. The free secure parking and ease of access complement the hotel's already welcoming and helpful staff, making it a highly recommended choice for travelers who place a premium on convenient and hassle-free parking.
Family
Jephson Hotel & Apartments stands out as a top choice for families. Numerous guests have highlighted its spacious and well-appointed rooms, perfect for family stays. The large family rooms, some accommodating up to 20 members, offer generous space and feature modern amenities such as comfortable beds, large balconies and modern bathrooms. The cleanliness and convenience of free, supervised parking add to the appeal, particularly for those traveling with young children.
The location of Jephson Hotel is another advantage, described as conveniently close to the city center, restaurants and shopping centers, all within a short walking distance. Families appreciate the hotel's quiet yet accessible setting, providing a view of residential complexes among palm trees, enhancing the overall serene environment.
Guests have repeatedly shared positive experiences with many families choosing to return regularly. The positive emphasis on family-friendly facilities and the ease of finding the hotel contribute to its reputation as an excellent choice for family trips.
Overall, the Jephson Hotel & Apartments provides an excellent balance of convenience, comfort and family-friendly accommodations, making it a favorite among visiting families.
4 Star
Jephson Hotel & Apartments consistently delivers a high standard of accommodation, making it an ideal choice for travelers seeking a four-star experience. Guests have praised the hotel for being modern, clean and comfortable with rooms that are exceptionally clean and well-appointed. The ambiance and facilities exude luxury, offering great value for money. The hotel has been described as very good and exceptional with customers particularly impressed by the modern, clean rooms featuring comfortable beds.
The boutique feel of Jephson, combined with its high-end amenities, ensures a very luxurious stay at a very good price point. Guests often note the great customer service, which adds to the overall positive experience. The hotel is strongly recommended, especially for those looking to enjoy a four-star vibe. Every detail, from cleanliness to comfort, aligns with the expectations of a high-standard property, making it a top choice for visitors.
Accessible
Jephson Hotel & Apartments offers a range of amenities that make it an appealing option for guests with disabilities. The hotel's convenient location, close to shopping centers, the ferry and a short ride to the train, ensures easy access to various local attractions. Guests have praised the hotel's cleanliness and the accessibility of the rooms.
The property provides excellent facilities, including an efficient laundry service and accessible elevators, which ensure smooth navigation throughout the hotel. The presence of well-lit rooms and clear walkways between furniture further enhances the comfort for guests with mobility issues.
The hotel is noted for its easy access, both from a location perspective and within the premises itself. With good access for disabled guests apparent in its parking, reception and positioning, Jephson Hotel & Apartments stand out for its high standards of convenience. Additionally, the option of renting a car garage adds to the ease of movement for guests who prefer to drive.
Although some guests experienced difficulties logging onto the internet, the overall accessibility and convenience offered by this hotel make it a strong choice for travelers with disabilities.
Luxury
Jephson Hotel & Apartments offers a luxurious stay marked by high-end accommodations and great quality. Guests consistently describe the suites and apartments as embodying a luxurious feel with features that contribute to a modern and high-quality experience. The penthouse, in particular, stands out as a highlight, adding to the overall sense of opulence. Cleanliness is a priority with spotless and clean facilities enhancing the comfort of the stay. The combination of a modern aesthetic and meticulous maintenance ensures a consistently high standard for all guests.
No, Jephson Hotel & Apartments doesn't have any pool.
No, a spa isn't available at Jephson Hotel & Apartments.
No, Jephson Hotel & Apartments doesn't allow dogs.
Yes, parking facilities are available at Jephson Hotel & Apartments.
No, Jephson Hotel & Apartments doesn't have a gym.