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Summary of reviewsThe Waterloo Bay Hotel in Wynnum receives predominantly positive reviews across several categories. Its location is frequently praised, being central and convenient with easy access to the Wynnum foreshore, parks, local amenities, public transport and dining options. The proximity to the bay and beaches enhances its appeal, making it an excellent choice for those looking to explore the coast or nearby attractions like Moreton Island.
Guests also enjoy the dining experiences at the hotel, particularly at The Fig Restaurant, which is celebrated for its quality food, pleasant atmosphere and reasonable prices. Despite minor issues like early closing times and the occasional use of cardboard plates, the overall dining experience is well-received, adding to the hotel's charm.
Rooms at The Waterloo Bay Hotel are generally clean, spacious and well-equipped with several positive remarks about comfort and modern updates. However, some guests noted areas for improvement including outdated decor and occasional cleanliness issues. The staff is often described as friendly and helpful, contributing positively to the experience, though there are occasional mentions of instances requiring improved service and response times.
The hotel's amenities such as free parking are appreciated for their convenience, particularly the ample parking spaces available. Families find the hotel accommodating with its relaxed atmosphere, spacious rooms and kid-friendly features like a playground. The comfortable beds are another highlight, though opinions on their firmness vary.
For business travelers, the hotel offers free WiFi and a good work environment, despite some concerns about support during late-night hours. The accessibility features make it convenient for disabled guests and families alike.
Overall, The Waterloo Bay Hotel provides a comfortable and convenient stay for a variety of travelers, from families to business guests with its prime location, good dining and friendly service standing out as key strengths. Show more
Read review summaries for all categories
Categories
Hotel near Golf Courses
Family Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Room Types
One-Bedroom Apartment - BerrimaThis Mezzanine loft-style apartment is located on the first floor. It offers kitchen facilities, Wi-Fi access, a balcony with outdoor seating, and a lounge area with a flat-screen TV.
Please note that the price is based on 2 guests. Maximum occupancy is 3 (see Hotel Policies).
Queen Room - ByrnesideThis room is located on the first floor. It features Wi-Fi access, a balcony with outdoor seating area and a private bathroom.
Please note that the price is based on 1 guest. Maximum occupancy is 2 (see Hotel Policies).
Twin or Triple Room - ByrnesideThis room is located on the ground floor. It features a fridge, TV, an outdoor seating area and tea/coffee making facilities and a private bathroom.
There is no capacity for additional guests.
Apartment - Disability AccessBoasting a private entrance, this air-conditioned apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a shower. In the kitchenette, guests will find a stovetop, a refrigerator, kitchenware and a microwave. This apartment has a seating area, a wardrobe, flat-screen TV, as well as chocolate for guests. The unit has 2 beds.
Guest Reviews
7.4
Good
Location
Nestled in the heart of Wynnum, The Waterloo Bay Hotel boasts an enviable location that receives high praise from its guests. Its central position makes it an ideal spot for various activities and landmarks. Just a short walk from the Wynnum foreshore, this hotel offers easy access to serene seaside promenades and beautiful parks, perfect for leisurely strolls and family outings.
This hotel is a hub of convenience, situated close to public transport options such as the nearby train station, providing quick links to Brisbane city and the international airport. Local amenities abound with a variety of shops, cafes, markets and restaurants readily accessible, ensuring guests have everything they need within walking distance. The proximity to the bay and beaches adds to its charm, making it a great location for those looking to enjoy the coast.
Guests also appreciate the convenience of having dining options on-site, such as the Fig restaurant and close proximity to other dining venues, including an excellent Thai restaurant just 100 meters away. For those visiting friends or family, the hotel’s location near Manly and Wynnum ensures they are not far from local attractions and activities.
Furthermore, the hotel's strategic positioning offers straightforward access to Moreton Island ferries, making it a suitable base for island excursions. Whether attending events, exploring the local area or enjoying a quiet retreat by the sea, The Waterloo Bay Hotel meets a variety of needs with its favorable location.
Breakfast
The breakfast situation at The Waterloo Bay Hotel evokes mixed feedback from guests. While the hotel does not offer breakfast on the premises, it provides breakfast cutlery and China ware for those who might want to bring in their own meal or dine in-room. Notably, families visiting on Sundays can take advantage of the kids eat free offer. For those seeking breakfast options, the cafe across the road receives high praise for its excellent offerings. Despite the absence of breakfast at the hotel, guests have enjoyed other meals like dinner at the property.
Dinner
Waterloo Bay Hotel in Queensland offers a noteworthy dining experience according to guest reviews. Highlighting mostly positive feedback, guests frequently complimented the quality of the food, often describing it as great, awesome and exceptional. The Fig Restaurant, located on-site, was particularly praised for its lovely atmosphere and good meal selections, including well-received pizzas.
The convenience of having an on-site restaurant and bar was emphasized, making it easy for guests to enjoy dinner and drinks without leaving the hotel premises. Many appreciated the reasonable prices and good value offered by the hotel's dining options. The dining area's appearance also garnered positive remarks, contributing to an overall pleasant dining experience.
However, a few reviews pointed out minor issues, such as food arriving on cardboard plates and limited late-night dining options with the restaurant closing at 9 pm and no nearby alternatives available. Despite these occasional drawbacks, the consensus suggests guests were largely satisfied with the quality and taste of the meals provided.
In summary, Waterloo Bay Hotel's dining services, especially at The Fig Restaurant and the neighboring pub, left a favorable impression on most guests with delicious food and a convenient dining setup enhancing their stay.
Rooms
The rooms at Waterloo Bay Hotel offer a mixed array of experiences for guests. Many reviewers praised the spacious and clean accommodations, highlighting rooms that were tidy, well-equipped and furnished with necessary amenities. The rooms were often characterized as comfortable, pleasant and aligning with expectations.
Several reviews noted the modern updates and refurbishments, which contributed to the overall comfort and functionality. Guests appreciated well-maintained rooms, highlighting the convenience of features like microwaves and effective room layouts. The apartments, especially, received positive mentions for their size and self-contained nature, providing ample space and essentials.
Despite these positives, some guests pointed out areas needing improvement. Certain rooms were described as outdated or in need of renovation with occasional issues like unpleasant smells and small sizes noted. Basic and serviceable features were sometimes mentioned and a few reviews indicated that the rooms were a bit run down or dusty.
Overall, the Waterloo Bay Hotel seems to provide a satisfactory stay with several high points in room comfort and cleanliness. However, there remain specific issues that could benefit from attention to enhance the guest experience further.
Beds
When it comes to the beds at The Waterloo Bay Hotel, guests generally have positive feedback. Words like "comfortable", "very comfy" and "nice comfy bed" feature regularly in their reviews, indicating that a good night's sleep is often had here. Many guests described the beds as comfortable, highlighting a key aspect of a restful stay.
There are mentions of space as well with some pointing out that the rooms feature spacious bathrooms and large beds, which adds to the overall comfort. This spaciousness extends to the variety of bed options available, such as sofa beds that can accommodate families.
However, not all feedback is glowing. Some guests found the beds to be on the firmer side with descriptions such as "hard" and "stone cold". A few reviews cited issues with cleanliness of bed sheets and an unpleasant smell. There were also remarks about the quality of pull-out and rollaway mattresses, noting that they felt very worn out and uncomfortable.
In summary, while most guests seem satisfied with the comfort level of the beds at The Waterloo Bay Hotel, there are occasional issues with bed firmness and cleanliness that guests might want to be aware of.
Cleanliness
The Waterloo Bay Hotel boasts varied feedback on cleanliness. Many guests noted that their rooms were clean and well-maintained, often highlighting the consistent cleaning standards. Positive mentions included clean and tidy accommodations with some guests appreciating the refurbished and well-equipped rooms featuring amenities like a microwave, fridge and air conditioning. Several reviews affirmed that the cleanliness met their expectations with clean white sheets and overall good value for money contributing to a comfortable stay.
However, there were criticisms as well. A few guests pointed out that certain areas, like under the microwave and the bathroom fan, needed more attention. Some bathrooms were reported to have mold, dirty tiles or unpleasant odors. There were occasional issues with lingering smells and dusty corners. While some rooms were described as spotless, others received feedback about being less clean and needing refurbishment.
Despite these mixed reviews, many guests found the hotel staff to be friendly and helpful, contributing positively to the overall experience. The general consensus seems to be that while the hotel consistently offers clean and tidy rooms, there are isolated areas that could benefit from more thorough cleaning and maintenance.
Staff
The staff at The Waterloo Bay Hotel has received mixed reviews from past guests. On a positive note, many guests described the staff as friendly, polite and accommodating. Specific employees, such as the girl on staff at breakfast and Teisha in the bar, were highlighted for their exceptional service. Many guests appreciated the helpfulness and proactivity of the staff, noting that they went above and beyond to address issues and make stays comfortable. Housekeeping staff were frequently praised for their attentiveness and kindness, consistently checking in on guests' needs.
However, some reviews highlighted notable drawbacks. Issues included a lack of responsiveness to messages and requests, poor service and instances of unprofessional and rude behavior from certain staff members. There were also reports of staff being ill-informed and poorly trained, leading to mishaps such as room assignment errors and long wait times for food. The reception’s limited operating hours and the need to check in through the adjoining bottle shop were cited as inconveniences. Despite these issues, the general sentiment remains that many staff members at the hotel strive to provide a welcoming and helpful experience for guests.
Wi-Fi
The Waterloo Bay Hotel offers a mixed experience when it comes to WiFi connectivity. Some guests reported strong and reliable WiFi in their rooms, which can be a major plus for those needing consistent internet access. However, there seems to be a significant number of reviews mentioning poor or weak WiFi with some even describing it as really sad. It's clear that the WiFi experience can vary significantly depending on the room or area of the hotel.
On the brighter side, guests who opted for serviced apartments found them to be spacious and value for money. These apartments come with a sufficient kitchen for cooking meals, offering a great option for longer stays or for those who prefer preparing their own food. Additionally, the inclusion of a balcony and courtyard adds to the overall comfort and appeal. The hotel's location also garners positive remarks for its convenience, being just a short walk from the beach, shops like Coles and Woolworths and various restaurants.
Overall, while the WiFi connection may be hit or miss, the Waterloo Bay Hotel has several amenities and a prime location that could make it a good option for many travelers.
Parking
The Waterloo Bay Hotel offers an array of positive parking options for its guests. Visitors consistently highlight the convenience and ease of parking at the hotel, especially appreciating the availability of free parking. There are plenty of onsite and off-street parking spaces, ensuring that finding a spot is generally not a hassle. Guests frequently noted the advantage of parking right outside their rooms, which proved particularly beneficial for those with larger vehicles, such as vans.
While the hotel features shared parking with pub and restaurant patrons, this doesn’t seem to pose significant issues. However, a few guests mentioned that more undercover parking for the motel would be an improvement. Overall, the location and parking amenities receive favorable remarks, contributing to a hassle-free stay at the hotel. The free parking is a much-appreciated perk, further enhancing the overall guest experience.
Family
The Waterloo Bay Hotel offers a relaxed atmosphere that caters well to families, providing an easy access layout that is particularly suitable for those traveling with young children. The hotel boasts a playground for children, adding an extra layer of convenience for families seeking kid-friendly activities on-site. The rooms are spacious and well-appointed, aligning perfectly with the photographs, ensuring guests have everything they need for a comfortable stay. This makes it an ideal setting for family reunions or larger family gatherings.
The hotel's proximity to various attractions and restaurants enhances the overall family experience, offering numerous options for entertainment and dining. A family-friendly restaurant next door is especially noted for providing a fantastic atmosphere for brunches, which is a real benefit for those preferring a quieter stay away from the hustle and bustle of the city center.
However, there are some areas where the service could improve. Instances of miscommunication regarding late check-out times and a lack of towels after extended stays were mentioned, but these issues seem to be exceptions rather than the rule. Overall, The Waterloo Bay Hotel appears to be a solid choice for families looking for a combination of comfort, convenience and kid-friendly activities.
Business
The Waterloo Bay Hotel offers some positive aspects for business travelers, particularly with its provision of free WiFi. This can be a crucial feature for those needing to stay connected and productive. Guests appreciated the smooth process of booking online, indicating ease and efficiency. However, it should be noted that there were instances of disappointment related to late-night conferences, suggesting potential issues with facilities or service support during late hours. The hotel does foster a positive work environment, which may be beneficial for productive stays.
Accessible
The Waterloo Bay Hotel offers commendable accessibility features for guests with disabilities. Visitors highlighted the hotel's accessible design, mentioning it as a significant advantage for disabled guests and travelling families. The convenient location near a handy rail station adds to the ease of travel. Additionally, the ample convenient parking repeatedly received positive mentions, further enhancing the overall accessibility for all guests.
No, The Waterloo Bay Hotel doesn't have any pool.
No, a spa isn't available at The Waterloo Bay Hotel.
No, The Waterloo Bay Hotel doesn't allow dogs.
Yes, parking facilities are available at The Waterloo Bay Hotel.