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Summary of reviewsACHAT Hotel Buchholz Hamburg enjoys a prime location in the heart of Buchholz, providing easy access to the train station, local dining, shopping facilities and public transport. Despite being centrally situated, the rooms maintain a quiet and peaceful atmosphere, especially those facing the inner courtyard. Guests find the location ideal for a range of activities, including exploring the town, dining locally and hiking nearby trails. The hotel features excellent amenities, such as a swimming pool and sauna, which significantly enhance the overall guest experience.
The breakfast offerings at ACHAT Hotel Buchholz Hamburg generally receive positive feedback with guests praising the extensive variety and high quality of the well-stocked buffet. The staff's friendliness and helpfulness contribute to a pleasant dining experience. Although some guests found the breakfast cost of €19 to €21 per person to be high, especially for smaller meals, the majority felt that the breakfast provided a rich and varied start to the day.
The hotel’s rooms are largely appreciated for their cleanliness, spaciousness and quiet environment. While practical amenities like mini-fridges and coffee machines enhance guest convenience, some rooms show signs of aging and could benefit from modernization. Overall, accommodations are clean and functional, contributing to a peaceful stay.
Cleanliness is a strong point for the hotel, consistently praised across various reviews. Both the rooms and the wellness area are well-maintained, contributing to a welcoming atmosphere. The staff's friendliness and attentiveness are also highlighted, significantly enhancing the guest experience.
The hotel's spa area, featuring a swimming pool and two saunas, is a popular and appreciated feature. Guests laud the well-maintained and clean facilities, which are available for use often into the evenings. The inclusion of these amenities in the room price is seen as a valuable addition.
Parking at the hotel has mixed reviews. Free parking spaces in front of the hotel and a secure garage for e-bikes are appreciated, but the limited availability and the tight underground parking present challenges for some guests.
The comfort of the beds garners varied feedback. While many guests find the beds very soft and comfortable, leading to a good night's sleep, others criticize the beds for being too soft or made of two single mattresses pushed together. The pillows also receive mixed reviews with some guests finding them lumpy.
Rated as a four-star hotel, ACHAT Hotel Buchholz Hamburg falls short of some guests' expectations for this category. While the basic stay experience is satisfactory, several amenities typically associated with a four-star rating, such as more extensive room amenities and better room conditions, are missing.
In summary, ACHAT Hotel Buchholz Hamburg stands out for its excellent location, friendly staff and clean accommodations, making it a solid choice for both business and leisure travelers. The hotel's wellness facilities and generally pleasant breakfast experience contribute positively to the overall stay, though room updates and clearer parking arrangements could enhance guest satisfaction further. Show more
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Categories
Hotel with Parking
The hotel offers a mix of paid parking spaces (€10 per night) and some free spaces. An undercover parking garage is also available for an additional fee.
4-Star Hotel
Located in Buchholz, this ACHAT Hotel offers well-appointed rooms and a range of facilities suitable for both business and leisure travelers. The hotel's 4-star rating suggests a commitment to providing a comfortable and high-quality experience.
Hotel with Indoor Pool
This hotel provides access to an indoor pool.
Hotel with Heated Pool
Provides an indoor pool and two saunas for guests seeking relaxation and a swim.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Room Types
Business Double RoomClassic-style room featuring cable TV, a desk, and a private bathroom with toiletries and a hairdryer.
Business Single RoomClassic-style room featuring cable TV, a desk, and a private bathroom with toiletries and a hairdryer.
Superior Twin RoomOverlooking the city or the courtyard, this room has a flat-screen cable TV and a coffee machine. Also features a private bathroom with a hairdryer.
Junior SuiteOverlooking the city or the courtyard, this room has a flat-screen cable TV and a seating area with coffee machine. Also features a private bathroom with a hairdryer.
SuiteOverlooking the city or the courtyard, this suite has a a separate living room, a flat-screen cable TV. Also features a coffee machine and a private bathroom with a hairdryer.
Superior Double Room with Extra BedOverlooking the city or the courtyard, this room has a flat-screen cable TV and a coffee machine. Also features a private bathroom with a hairdryer.
Guest Reviews
7.6
Good
Location
ACHAT Hotel Buchholz Hamburg enjoys a prime position in the heart of Buchholz. The hotel's guests frequently praise its central location, noting its proximity to the train station, making transportation both convenient and efficient. Travelers appreciate the easy accessibility of the city's shopping facilities, restaurants and public transport, all within walking distance from the hotel. Despite its central spot, the rooms maintain a quiet and serene atmosphere, particularly those facing the inner courtyard.
Visitors find the location ideal for a variety of activities, whether it's exploring the cozy town of Buchholz, enjoying local dining options or hiking nearby trails. The hotel also offers excellent amenities, including a swimming pool and sauna, enhancing the overall guest experience. This combination of a strategic location, attentive staff and comfortable accommodations makes ACHAT Hotel Buchholz Hamburg a standout choice for both business and leisure travelers.
Breakfast
ACHAT Hotel Buchholz Hamburg receives mixed feedback regarding its breakfast offerings, but the general consensus leans towards the positive side. Guests frequently commend the ample, well-stocked breakfast buffet, noting its extensive and delicious selection of high-quality, fresh options. Many highlight the friendliness and helpfulness of the staff, which adds to the pleasant breakfast experience. Specific mentions of delicious items like homemade Bircher muesli and fruit salad contribute to the favorable impressions.
Several guests appreciated the organization of the breakfast service and the availability of outdoor dining. However, the high price point, often cited at around €19 to €21 per person, is a common complaint, especially for those who prefer a smaller meal or find the selection somewhat sparse for the cost. Despite some remarks about the breakfast being standard with traditional cold cuts or needing better replenishment after 9:45 AM, the overall sentiment is that the breakfast is very good with some guests calling it excellent or even outstanding.
For those sensitive to price, the area offers alternative breakfast options, which can be a more economical choice. Nonetheless, for those willing to pay the premium, the breakfast at ACHAT Hotel Buchholz Hamburg provides a rich and varied start to the day in a comfortable setting.
Rooms
ACHAT Hotel Buchholz Hamburg offers a mix of experiences depending on the room category one chooses. Many visitors appreciated the sufficiently large, comfortable and notably clean rooms. These aspects, along with the quiet environment, contribute to a peaceful stay. Some found the rooms to be spacious, especially those staying in apartments or attic rooms featuring a distinct living area and bedroom.
The hotel provides practical amenities such as mini-fridges and coffee machines in the rooms, enhancing convenience for guests. Reviews also highlight the nice, cozy atmosphere and attentive staff, which adds to the overall pleasant experience.
However, it's not without areas for improvement. Many guests noted that the rooms, while functional and clean, are somewhat dated and could benefit from renovation. Comfort levels varied with some finding the beds less than ideal and rooms a bit dark or overly warm. Bathrooms, in particular, were pointed out for being compact and small.
In summary, ACHAT Hotel Buchholz Hamburg offers clean and quiet accommodations with basic amenities, though some modernization could enhance guest satisfaction. The hotel’s quiet location and friendly staff round out a generally positive yet varied stay experience.
Beds
The beds at ACHAT Hotel Buchholz Hamburg have generated mixed feelings among guests. Many visitors praised the hotel for its comfortable beds, noting that they had a very good sleep experience. The beds were consistently described as very soft, which some guests found to be quite comfortable, contributing to a peaceful night's sleep. Reviews also highlighted the clean and practical rooms, often mentioning good bed comfort as a positive point.
However, a few guests expressed concerns about the beds. Several reviews mentioned that the double beds were simply two single beds pushed together and that the mattresses were sometimes too soft or sagging. The quality of the pillows was also frequently criticized with some guests finding them lumpy and uncomfortable. Despite these occasional drawbacks, many guests still felt that the overall comfort of the beds added positively to their stay.
Cleanliness
ACHAT Hotel Buchholz Hamburg receives consistent praise for its exceptional cleanliness. Guests frequently mention the cleanliness of their rooms, bathrooms and the overall atmosphere of the hotel. Additionally, the hotel is applauded for its environmentally conscious practices and proximity to the city center, making it a convenient choice for visitors.
The staff stand out for their friendliness and helpfulness, contributing to a welcoming and accommodating environment. Many reviews highlight clean and well-kept accommodations, emphasizing that the cleanliness was better than expected. The wellness area also garners positive comments for its cleanliness and overall condition.
However, some guests indicate that the hotel, while very clean, shows signs of use and has somewhat outdated decor. Specific cleanliness issues were noted in a few rooms and communal areas, although these instances seem to be exceptions rather than the rule. A few guests mentioned issues with the carpet and room cushions, as well as the need for better room cleaning in some cases.
Despite these minor drawbacks, most reviews reflect positively on the hotel's cleanliness, comfort and staff friendliness, making ACHAT Hotel Buchholz Hamburg a well-regarded option for travelers looking for a clean and friendly place to stay.
Staff
The staff at ACHAT Hotel Buchholz Hamburg consistently receives high praise from guests for their friendliness and helpfulness. Visitors frequently describe the team as exceptionally attentive, accommodating and courteous. The reception is always staffed around the clock, ensuring a friendly and welcoming atmosphere at all times.
Guests have found the staff to be super friendly, incredibly helpful and always present, providing exceptional service whether at the reception or during breakfast, despite occasional remarks about some untrained service staff. Instances of staff lending accessories like EU/UK adaptors showcase their readiness to go the extra mile for guest convenience.
Overall, the staff at the hotel are seen as a commendable asset, characterized by their attentiveness, helpful nature and unwavering friendliness, making a significant positive impact on guests' experiences.
Pool
The swimming pool at ACHAT Hotel Buchholz Hamburg emerges as a popular and appreciated feature among guests. Nestled in the basement, it forms an integral part of the hotel's well-favored spa area, which also boasts two operational saunas. The spa area itself is described as beautiful and contributes significantly to the hotel's appeal.
Numerous comments highlight the well-maintained and clean nature of the pool, which guests found perfectly adequate and available for use, often into the evenings. The inclusion of the swimming pool and saunas in the price is seen as a valuable addition, enabling guests to enjoy these amenities throughout the day.
Several reviews commend the great sauna and pleasant swimming pool, underlining the overall positive wellness experience provided. The staff is noted for being very helpful and nice, further enhancing the experience within the spa area. Furthermore, the combination of the swimming pool, sauna and the convenient location of the hotel to the center makes ACHAT Hotel Buchholz Hamburg an attractive option for visitors.
Parking
ACHAT Hotel Buchholz Hamburg offers a range of parking options that have received mixed feedback from guests. Many have praised the availability of free parking directly in front of the hotel, highlighting the convenience and ease it provides. The garage next to the hotel is also noted for its good price-performance ratio and secure parking for e-bikes.
However, some aspects of the parking situation are less favorable. A number of reviews point out the limited amount of parking spaces, both free and paid. The underground parking, while available at €10 per day, has been described as tight and challenging to navigate, requiring guests to maneuver around the block with little signage to assist.
Overall, while there are satisfactory opportunities for parking, such as free spots right at the hotel’s doorstep and reasonably priced garages, these options are in limited supply and can fill up quickly. For those who do find a spot, it’s a convenient setup, especially given the hotel’s proximity to the city center.
4 Star
The ACHAT Hotel Buchholz Hamburg has been rated with four stars, but feedback indicates that the quality, comfort and services do not align with what one might expect from a hotel of this caliber. Guests have noted that the rooms, particularly business single rooms, felt more like a three-star experience. Concerns were raised about the high prices, including a €19 breakfast that many found excessive, especially given the subpar presentation.
Some amenities typically associated with a four-star rating were missing; the absence of a refrigerator in the rooms and insufficient room amenities were particularly highlighted. The closure of the swimming pool also led to guests feeling the price was unjustified. Questions were repeatedly raised about the criteria used to award the hotel its four-star rating, pointing out that simple additions like a cosmetic mirror and hairdryer in the bathroom do not seem sufficient for the category.
Nevertheless, while the quality and services may not fully meet four-star expectations, the hotel’s accommodation itself did not attract significant complaints, indicating that the basic stay experience was satisfactory overall.
Yes, ACHAT Hotel Buchholz Hamburg has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at ACHAT Hotel Buchholz Hamburg.
Yes, ACHAT Hotel Buchholz Hamburg welcomes dogs.
Yes, parking facilities are available at ACHAT Hotel Buchholz Hamburg.
No, ACHAT Hotel Buchholz Hamburg doesn't have a gym.