Garner Hotel Phoenix Northwest - Surprise by IHG is highly praised for its convenient and peaceful location, providing both seclusion and easy access to shopping and local attractions. Guests appreciate the quiet surroundings and proximity to family residences, despite minor visibility issues from the main road. While the breakfast offerings at the hotel have left many guests disappointed due to the limited options and absence of hot meals, the staff's dedication and friendliness at mealtimes are noted positively.
The rooms at the hotel are generally well-received for their spaciousness and cleanliness, with many finding them comfortable and welcoming. Coin-operated laundry facilities add convenience for longer stays. However, some guests reported issues such as occasional cleanliness concerns, lingering odors, and the absence of advertised amenities like mini-fridges and microwaves, which detracted from the overall experience for a few.
Cleanliness throughout the hotel, including common areas, is consistently praised, with many guests applauding the spotless and well-decorated environment that promotes a welcoming atmosphere. The staff at Garner Hotel plays a significant role in enhancing the guest experience, receiving high praise for their warm, accommodating, and efficient service. Individuals like Cynthia, Celeste, and Alexis are often highlighted for their exceptional support.
The beds are generally regarded as comfortable, contributing to a restful stay, although there are a few exceptions noted in reviews. Overall, Garner Hotel Phoenix Northwest - Surprise by IHG seems to meet most travelers' expectations, providing a clean, comfortable, and well-located stay with a friendly and attentive staff.
Red Roof Inn PLUS + Phoenix West offers a combination of positive and mixed reviews, catering well to certain needs while leaving room for improvements in others. The hotel's location is highly appreciated for its convenience, providing easy access to the freeway, nearby food options and essential amenities like supermarkets. Its proximity to State Farm Stadium, Sky Arbor Airport and downtown Phoenix makes it a practical choice for travelers looking to explore the area or attend events. However, guests point out concerns regarding the surrounding neighborhood, noting the presence of a significant homeless population and some drug activity.
One notable drawback is the absence of breakfast offerings with many guests expressing disappointment over this, especially given the price point. Some guests also pointed out the lack of in-room amenities like fridges and microwaves, further underscoring the hotel's limited food and beverage conveniences.
The rooms themselves receive mixed feedback. Many guests appreciate the clean, quiet and spacious rooms with comfortable beds and pillows getting special mentions. Recent room remodels have been noted positively, particularly by those traveling with pets. However, some visitors have reported issues with cleanliness, outdated furniture and inconsistent room service. Despite these drawbacks, the majority of guests find the rooms to be a good size and generally clean, making them an adequate choice for budget travelers.
Cleanliness is a mixed bag at this hotel. While many guests praise the very clean and tidy rooms, others report significant issues such as filthy rooms, dirty floors and stained bedding. The inconsistency in housekeeping practices indicates a need for more thorough and regular cleaning.
The staff at Red Roof Inn PLUS+ Phoenix West receive varied reviews. Many guests find the staff friendly, courteous and professional with specific praise for individuals like Jennifer and the manager Isabel. However, some guests report unprofessional behavior and a lack of assistance from certain staff members, which can detract from the overall experience.
For families, the hotel offers a mixed environment. While the quiet area can be peaceful, concerns about safety and a lack of family-friendly amenities may not meet all expectations. The pool has also received criticism for its cleanliness, potentially limiting its appeal for children.
Beds at the hotel generally receive positive feedback for their comfort, although some guests find them too hard or uncomfortable. Cleanliness of the bedding is also highlighted positively, despite occasional issues with stained linens.
Overall, Red Roof Inn PLUS + Phoenix West delivers a mid-range experience consistent with its three-star rating. It meets basic expectations, offering clean rooms and comfortable beds, complemented by generally courteous service. The hotel's pet-friendly policies and laminate floors enhance its appeal for travelers with pets, making it a welcoming choice for those bringing their furry friends along.