Hotel Reina

Buenos Aires -34.60912100, -58.38222000 , Av. De Mayo 1120 (Show on Map)
7.9
Good


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Summary of reviewsHotel Reina in Buenos Aires has garnered extensive praise from guests for its prime location, spacious rooms, cleanliness and friendly staff, making it a favored choice among travelers. The hotel is ideally situated in the heart of the city, close to key landmarks such as the Obelisk, Casa Rosada and numerous theaters and restaurants. Its proximity to multiple subway lines and bus stops further adds to the convenience, allowing easy exploration of the city. Guests appreciate being able to walk to many main attractions, dine in nearby cafes like Café Tortoni and enjoy a wealth of dining and shopping options in the surrounding neighborhood.

The hotel itself is housed in a charming, colonial-style building that blends historical elegance with modern comforts. Visitors enjoy the attractive architecture and spectacular views, particularly of 9 de Julio Avenue. Despite the central location, the hotel manages to provide a surprisingly quiet and restful environment.

However, one consistent drawback noted by guests is the absence of breakfast service, which they felt would greatly enhance their stay. While there are plenty of nearby cafes, many visitors expressed a desire for the convenience of an on-site breakfast option.

The rooms at Hotel Reina are generally spacious, well-equipped and comfortable. Guests frequently mention the superb views from the balconies, the comfort of the beds and the cleanliness of the rooms. The vintage charm of the decor adds to the overall appeal, although some areas could benefit from better soundproofing and minor maintenance improvements. Bathrooms are functional but would benefit from updates and more thorough cleaning.

Cleanliness is a strong point for Hotel Reina with numerous guests praising the hotel's dedication to maintaining a hygienic environment. Daily cleaning service, including bed-making and towel changes, contributes to a comfortable and well-maintained stay. Nonetheless, a few guests noted occasional inconsistencies in the cleaning schedule.

The hotel's staff is highly praised for their friendliness, helpfulness and efficiency. Reception staff, in particular, receive high marks for their attentiveness. While there are rare criticisms regarding staff performance, the overall consensus highlights outstanding customer service that leaves a lasting positive impression.

The wifi service at Hotel Reina receives mixed reviews. Many guests report a seamless and strong internet connection throughout the hotel, while others experience unreliable connections, particularly in their rooms.

For those interested in nightlife, the hotel's central location provides easy access to vibrant cafes, restaurants and famous tango shows. However, the lively weekend events can result in increased noise for rooms facing the street. Nevertheless, the safe and enjoyable area offers plenty of attractions for nighttime exploration.

Overall, Hotel Reina offers a desirable combination of prime location, spacious and comfortable accommodations, cleanliness and friendly staff, making it an excellent choice for travelers looking to experience Buenos Aires with ease and comfort.
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Family Friendly Hotel

Hotel near Nightlife Spots

Business Hotel

Room Types
Double Room This double room features hardwood floors, a cable TV, a telephone, central heating and a private bathroom with a shower and free toiletries.

Standard Triple Room This bright and comfortable triple room features high ceiling and wooden floors. It has a cable TV, a telephone, a wardrobe, a desk and central heating.

Quadruple Room Offering free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned quadruple room offers a flat-screen TV, a wardrobe, a safe deposit box and parquet floors.

Family Room Offering free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room offers air conditioning, a wardrobe, a safe deposit box, parquet floors and a flat-screen TV.

Guest Reviews
7.9
Good
Location
Hotel Reina in Buenos Aires has garnered widespread acclaim from its guests primarily due to its exceptional location. Travelers repeatedly emphasize that the hotel is perfectly situated in the heart of the city with close proximity to key landmarks such as the Obelisk, Casa Rosada and numerous theaters and restaurants. The convenience of public transportation is another highlighted feature with multiple subway lines and bus stops just steps away, making it easy to explore the city.

Guests appreciate being able to walk to many of Buenos Aires' main attractions, including famous cafes like Café Tortoni. The central location is described as ideal for sightseeing and accessing many tourist spots on foot. Additionally, the neighborhood provides a wealth of dining and shopping options with supermarkets and various eateries conveniently nearby.

The hotel itself, housed in a charming, well-preserved old building with beautiful architecture, blends historical elegance with modern comforts. Visitors note the building's attractive colonial style and the spectacular views it offers, especially of 9 de Julio Avenue. Despite being centrally located, guests mention that the hotel is surprisingly quiet, allowing for a restful stay.

In sum, Hotel Reina offers a prime location, making it a favored choice for visitors looking to experience Buenos Aires' vibrant city life with ease and comfort.

Breakfast
The guest reviews of Hotel Reina reveal a significant concern regarding the lack of breakfast service at the establishment. Although many guests appreciate their stay overall, they consistently highlight the absence of breakfast as a notable drawback. The issue is particularly frustrating for those who booked their stay expecting breakfast to be included, as previous promotions suggested it was available. Some reviews mention the pandemic as a reason for the suspended breakfast service, which adds to the confusion and disappointment.

Guests frequently suggest that providing a breakfast option, even at an additional fee, would greatly enhance their experience. Many note that there are several cafes nearby, making it easy to find alternative breakfast options, but they still express a desire for the convenience of an on-site breakfast service. Despite the lack of breakfast, amenities such as a mini fridge in rooms and the comfortable beds receive positive comments. Overall, while the hotel's central location and attentive staff are praised, the consistent feedback underscores a strong demand for the reinstatement of breakfast services.

Rooms
Hotel Reina offers rooms that are generally spacious and comfortable, delighting guests with their size and the superb views from balconies, particularly those facing 9 de Julio Avenue. The rooms are well-equipped, featuring air conditioning, mini fridges and good wifi. The beds are praised for their comfort and the overall cleanliness and maintenance of the rooms are commendable, even though some areas could use a bit more attention.

The charming, old-fashioned style of the rooms, alongside their spaciousness, adds a nostalgic touch to the hotel, making the stay enjoyable for those who appreciate a more vintage ambiance. Despite the old decor, guests have found the facilities to be very good and the cleanliness satisfactory with some reviews highlighting the rooms as very clean and tidy.

However, there are some recurring issues noted by guests. The hotel's rooms could benefit from better soundproofing, as noise from the avenue and other parts of the building can be troublesome. The bathrooms, while functional, have been described as needing improvements, such as shower enclosures and more thorough cleaning. Some rooms suffer from maintenance issues, like non-closing windows and doors and the occasional musty smell.

On the positive side, the hotel is highly rated for its excellent location, which balances its vintage charm and practicality. The staff, particularly the night concierge, receive excellent feedback for their helpfulness and friendliness, contributing positively to the overall experience.

Despite its quirks and the need for some updates, Hotel Reina presents a solid option for travelers seeking spacious, comfortable accommodations in a prime location at a reasonable price.

Beds
Hotel Reina consistently receives positive feedback for its beds, which are frequently described as comfortable by guests. Visitors commend the hotel's beds for their high quality and comfort with some highlighting the excellent condition of the mattresses. Many guests also appreciate the spacious rooms that contribute to an overall comfortable stay.

However, it's worth noting that while the majority of the comments about the beds are positive, there are occasional reports of discomfort. Some guests have experienced issues with mattresses that were either too hard or in poor condition. Additionally, there are a few mentions of low pillows and bedding concerns, although these are relatively rare compared to the widespread acclaim.

In summary, Hotel Reina appears to offer a generally comfortable sleeping experience with the majority of guests finding the beds to be a highlight of their stay, even if there are occasional discrepancies in mattress quality and pillow comfort.

Cleanliness
Hotel Reina, conveniently located and boasting an appealing atmosphere, continues to impress guests with its remarkable cleanliness, a standout feature frequently highlighted in guest reviews. The hotel's dedication to maintaining a high level of hygiene is evident with many visitors appreciating the super clean environment that extends from the rooms to every corner of the establishment. Guests often praise the daily cleaning service which includes bed-making and towel changes, contributing to a comfortable and well-maintained stay.

Rooms are described as very clean, tidy and well-groomed, providing a pleasant and welcoming atmosphere. The attention to detail in cleanliness extends to the public areas and hallways, which are regularly attended to by the diligent cleaning staff. Visitors find the cleanliness to be ideal or excellent, noting that the hotel ensures a neat and orderly environment. The cleanliness of bathrooms, both private and shared, also meets guest expectations, receiving positive remarks for being cleaned regularly.

However, despite the overwhelming positive feedback, some guests have reported inconsistencies. These include occasional missed cleaning sessions and reports of dust or dirt in certain areas, indicating that the cleaning schedule might not always be strictly followed. A few guests mentioned issues with hygiene like dust particles from air conditioning, missing cleaning mats and occasional lack of room cleaning during their stay.

Overall, while some isolated experiences suggest room for improvement in maintaining consistent cleaning standards, the majority of guests leave Hotel Reina impressed with the overall cleanliness and are likely to recommend it as a clean, comfortable and well-located choice for their stay.

Staff
Hotel Reina has garnered a wave of positive feedback for its exceptional staff. Guests frequently describe the staff as super friendly, very kind and extremely helpful. The reception staff, in particular, receive high praise for their attentiveness and readiness to assist at any time. Housekeepers and other members of the team also contribute to making visitors feel welcome and well-cared-for, often going above and beyond expectations.

However, there are occasional criticisms regarding certain aspects of staff performance, notably some instances of unfriendliness and inadequate communication. Despite these rare negative remarks, the general consensus highlights outstanding customer service with many guests emphasizing the politeness and efficiency of the personnel.

The hotel's team is noted for their flexibility with check-in and check-out processes, ensuring a smooth and pleasant stay. An emphasis on cleanliness, coupled with the friendly demeanor of the staff, further enhances the overall guest experience. Overall, the kind and helpful nature of the Hotel Reina staff leaves a lasting positive impression on its visitors.

Wi-Fi
Hotel Reina has received mixed reviews regarding its wifi service. On the positive side, many guests have praised the hotel for providing a perfect wifi signal with remarks noting that the wifi worked seamlessly throughout the hotel. Words like very good wifi, excellent wifi and fast wifi were commonly mentioned, indicating strong and reliable internet access in many areas.

However, not all guests shared this positive experience. Several reviews pointed out that the wifi did not work at all or was highly unreliable, particularly in rooms. Specific complaints included the wifi connection cutting off frequently, weak signals and the internet not reaching certain floors or rooms. Some guests reported that the internet speed was low and mentioned issues with the wifi not being strong enough for practical use.

In summary, while Hotel Reina seems to offer good wifi service for many guests, there are notable inconsistencies, particularly regarding coverage and reliability in specific areas of the hotel.

Nightlife
Hotel Reina is perfectly situated for those looking to explore the vibrant nightlife of the city. Guests appreciate its central location with a variety of cafes, restaurants and shops conveniently around the hotel. The area is described as safe and enjoyable for walking both day and night. Visitors can easily access famous tango shows and marvel at the beautiful views.

However, the central location means an increase in weekend noise and events like Christmas can make rooms facing the street quite lively. For those seeking more activity, a trip to Palermo may be required as the city center can be a bit quieter. Despite this, bars with excellent menus just below the hotel make it an attractive choice for nighttime exploration.


No, Hotel Reina doesn't have any pool.

No, a spa isn't available at Hotel Reina.

No, Hotel Reina doesn't allow dogs.

No, parking facilities aren't available at Hotel Reina.

No, Hotel Reina doesn't have a gym.

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