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Summary of reviewsPortofino Inn Burbank garners high praise from guests across multiple review categories. Its prime location near Universal Studios, Warner Bros. and downtown Burbank is frequently lauded, making it a top choice for travelers eager to explore Southern California. The inn's proximity to dining options, gas stations and the Metrolink station further underscores its convenience. The safe, quiet surroundings and easy access to bus transport and major highways enhance its appeal as a centrally located yet tranquil starting point for discovering the region.
The breakfast provided is another highlight. Guests appreciate the decent continental spread, which includes yogurt, fresh fruit, pastries and hot drinks available throughout the day. The breakfast is deemed satisfactory and a good start to the day, adding value to the stay despite the limited seating space.
Room cleanliness and comfort are significant positives with many guests commending the spacious, fresh and well-maintained rooms equipped with modern amenities such as refrigerators and microwaves. While some isolated issues like noisy surroundings or minor cleanliness concerns are mentioned, these do not overshadow the overall positive feedback regarding the rooms.
Cleanliness throughout the property is also notably praised, contributing to a pleasant environment and a restful stay. The efficient and friendly staff plays a crucial role in delivering an excellent guest experience. Many reviews highlight the staff's helpfulness, courteousness and responsiveness with particular commendations for the managers and front desk personnel.
Parking at the inn is another well-received aspect with ample, free onsite parking that is well-lit and secure. Guests appreciate the easy access and the sense of safety provided by the video surveillance.
Lastly, while the beds received mixed reviews, the majority of guests found them comfortable, contributing significantly to a restful stay. Some minor issues, such as occasional creaks or discomfort, were noted but did not detract from the general consensus of comfort.
In summary, Portofino Inn Burbank excels with its convenient location, clean and comfortable accommodations, satisfactory breakfast, excellent staff and ample parking, creating a highly positive overall guest experience. Show more
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Motel with Parking
Accessible Motel
Room Types
King RoomThis room features a 48" HDTV with approximately 100 premium channels. A microwave and refrigerator are also included.
Queen Room with Two Queen Bedshis room features a 48" HDTV with approximately 100 premium channels. A microwave and refrigerator are also included.
Guest Reviews
7.8
Good
Location
Portofino Inn Burbank enjoys a highly praised location, making it an excellent choice for travelers keen on exploring southern California. Situated near Universal Studios and Warner Bros., the hotel is well-placed for those visiting popular attractions. Many guests have mentioned its proximity to Burbank downtown and the Burbank airport, which adds to its convenience.
The area surrounding the inn is described as safe and quiet, despite some concerns about the neighborhood at night. Visitors find the location perfect for accessing both Burbank and the northern parts of Los Angeles with easy connections to bus transport and major highways. The central yet tranquil setting makes it an ideal starting point for discovering Los Angeles and nearby studios, zoos and other notable destinations.
In addition to its prime location, the motel offers cozy accommodation with comfortable beds and neat rooms. Guests appreciate the proximity to dining options, gas stations and the Metrolink station, which underscores the inn's convenience for both short and extended stays. The neighborhood’s pleasant and well-connected atmosphere contributes to a positive guest experience, enhanced by helpful and friendly staff.
Breakfast
Portofino Inn Burbank offers a satisfactory breakfast experience to its guests, which is often highlighted in positive reviews. The breakfast is described as simple, basic, yet surprisingly good, fitting well with the cozy and modest ambiance of the motel. Guests appreciate the decent continental spread that includes items such as yogurt, fresh fruit, pastries, granola bars, coffee, juice and tea. There is a variety of choices available, offering something for everyone, including bagels, toast, condiments and sweetbreads.
Despite some comments about the industrial nature of the food, this is noted as common across the USA and overall, the breakfast is seen as tasty and more than adequate to start the day. The inclusion of breakfast with the stay is a noted benefit, adding value with a generous selection that, while basic, is sufficient and well-stocked. Unlimited hot drinks throughout the day further enhance the experience. Even though there's limited seating space for breakfast, the range of options and the freshness of the offerings make it a pleasant start to the morning for most guests.
Rooms
Portofino Inn Burbank offers a varied room experience with several highlights and a few notable drawbacks. Guests commonly appreciate the cleanliness and spaciousness of the rooms. Comfort is a frequently mentioned positive with many reviews citing comfortable beds and ample amenities such as refrigerators and microwaves. Renovations seem to have been well-received with mentions of updated bathrooms, fresh paint and modern flooring.
The motel is noted for its quiet and functional accommodation, providing a pleasant stay overall with added conveniences like a continental breakfast. Friendly and accommodating staff add to the welcoming atmosphere.
However, there are a few areas that could use improvement. Some rooms have older, scratched furniture and issues like noisy surroundings or non-functional appliances. A few guests reported issues with cleanliness, including dust, sticky nightstands and ice build-up in freezers. Additionally, thin walls and occasional maintenance problems, such as dripping faucets and broken ice machines, have been points of concern.
Overall, while Portofino Inn Burbank receives praise for its clean, spacious and comfortable rooms, addressing the isolated issues would enhance the guest experience even further.
Beds
Travelers at Portofino Inn Burbank had varying experiences with the hotel beds, but the feedback leans predominantly positive. Many guests found the beds to be very comfortable with several noting that the mattresses were soft and provided great comfort after a long day of travel. Phrases such as very comfy bed, great comfort mattress and most comfortable bed I've slept in reflect the satisfactory experiences of many visitors.
However, some reviews pointed out issues such as creaking beds and the occasional uncomfortable mattress. A few guests mentioned that issues like aging and noisy beds detracted from their overall comfort, while others noted inconveniences like torn sheets or inadequate bedding.
Overall, most guests appreciated the comfort of the beds at Portofino Inn Burbank, finding them clean and comfortable, which contributed significantly to their stay.
Cleanliness
Portofino Inn Burbank receives many commendations for its cleanliness and overall comfort. Guests frequently describe the rooms as very clean, spacious and well-maintained with modern amenities, including fridges and microwaves. The hotel's property is also noted for its cleanliness and well-kept appearance, providing a pleasant environment for visitors. The staff at the inn receive positive mentions for their friendliness and efficiency, which contributes to a swift and hassle-free check-in experience.
The location is another highlight, praised for its convenience to popular attractions such as the Hollywood sign and Universal Studios, making it an ideal spot for tourists. In addition to the comfortable rooms, the hotel's environment is described as clean and peaceful, ensuring a restful stay.
While the majority of the feedback is positive, there are a few mentions of areas needing improvement. Some guests pointed out minor issues such as dirty toilets, cobwebs and sticky nightstands, though these seemed to be exceptions rather than the norm. Overall, reviews reflect a satisfying and clean experience, marred only by occasional, easily overlooked details.
Staff
Portofino Inn Burbank is highly praised for its staff with numerous reviews reflecting the positive experiences of guests. The team is often described as super friendly, courteous and exceptionally helpful, creating a welcoming atmosphere for visitors. Both the housekeeping and front desk staff go above and beyond with specific mentions of their kindness and dedication to resolving any issues promptly. The managers and evening front office staff receive particular commendations for their professionalism and friendliness.
Guests frequently note that the staff's excellent service stands out with individuals like Alfredo earning special mention for efforts that make guests eager to return. The responsive and accommodating nature of the staff is appreciated, evidenced by how lost items are carefully stored for retrieval. The customer service is consistently highlighted as exceptional, contributing significantly to the overall pleasant experience at the hotel.
In addition, guests enjoy added touches such as a decent breakfast and complimentary bottles of water, which further enhance their stay. The Portofino Inn Burbank clearly excels in making guests feel valued and well cared for, ensuring a memorable and comfortable visit.
Parking
The Portofino Inn Burbank boasts a highly regarded parking setup that has been met with positive feedback from guests. The hotel offers free onsite parking, which many guests view as a significant advantage given its excellent and well-connected location. There is ample parking available, providing easy access and ensuring that finding a spot is generally not a problem. The parking areas are well-lit, off-street and come with video surveillance, contributing to a sense of safety and security. Some guests appreciated options to park right by their window without any extra charges. Though there are occasional mentions of parking being packed, especially when the restaurant reopens, this has not been a major issue for most visitors. Overall, the parking facilities at Portofino Inn Burbank are considered excellent and plentiful, enhancing the convenience of staying at the hotel.
No, Portofino Inn Burbank doesn't have any pool.
No, a spa isn't available at Portofino Inn Burbank.
No, Portofino Inn Burbank doesn't allow dogs.
Yes, parking facilities are available at Portofino Inn Burbank.