AC Hotel Burgos by Marriott
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Summary of reviewsAC Hotel Burgos by Marriott enjoys an exceptional location in the heart of Burgos, making it an ideal base for exploring the city's historic attractions, including the iconic Burgos Cathedral, vibrant old town and picturesque Arlanzón River. The hotel is set in a tranquil yet central environment, providing guests with a quiet retreat free from traffic noise. The location's walking distance to bars, restaurants and the Espolón promenade further enhances its appeal.
Guests frequently commend the breakfast offerings for their extensive variety and high quality. The well-organized and spacious breakfast room, along with friendly and attentive staff, contributes to a pleasant dining experience. Despite occasional critiques about limited hot items and specific dietary options, the general feedback is overwhelmingly positive.
The dinner service, however, presents a mixed picture. While some guests enjoyed dishes like Castilian garlic soup, others found the food mediocre and expensive. Service issues, such as slow bar service and limited vegetarian/vegan options, have been noted. The restaurant's inconsistent operating hours and the absence of room service due to COVID-19 further detracted from the dining experience.
Rooms at the hotel are generally praised for their modern design, spaciousness and cleanliness. Guests appreciate the comfortable beds, sizeable bathrooms and amenities such as quality sheets, towels and complimentary water and coffee. Some rooms offer scenic views of the river or cathedral, enhancing the overall experience. Minor complaints include issues with room size, insufficient lighting in bathrooms and occasional lapses in soundproofing.
Cleanliness stands out as a significant highlight with the hotel consistently described as very clean and well-maintained. The staff's friendliness, professionalism and helpfulness receive high marks with specific team members often noted for their exceptional service. While there were some minor issues like slow maid service, the overall impression of the staff remains positive.
The Wi-Fi service at the hotel is reliable for many guests, though some experienced slow speeds and unstable connections. Parking is another area with mixed feedback; while convenient for smaller vehicles, the narrow, steep entrance poses a challenge, especially for larger cars. The parking fee is also considered high by some guests.
The hotel's proximity to Burgos' nightlife offers convenience for those wishing to explore the local scene, although some noise can occasionally be heard from nearby nightclubs. The windows, however, are effective in minimizing noise, ensuring a restful stay.
Beds generally receive positive reviews for comfort, though some guests reported issues with noise and mattress quality. The hotel's four-star rating is questioned by some visitors who felt that certain amenities and services did not meet the expected standards. Accessibility within the hotel is good, but the challenging parking garage detracts from the overall experience for those with specific accessibility needs.
In summary, AC Hotel Burgos by Marriott is a well-regarded hotel that offers clean, comfortable accommodations in a prime location with standout breakfast service and friendly staff, though it has room for improvement in dining options, Wi-Fi consistency and parking facilities.
Categories
Guests frequently commend the breakfast offerings for their extensive variety and high quality. The well-organized and spacious breakfast room, along with friendly and attentive staff, contributes to a pleasant dining experience. Despite occasional critiques about limited hot items and specific dietary options, the general feedback is overwhelmingly positive.
The dinner service, however, presents a mixed picture. While some guests enjoyed dishes like Castilian garlic soup, others found the food mediocre and expensive. Service issues, such as slow bar service and limited vegetarian/vegan options, have been noted. The restaurant's inconsistent operating hours and the absence of room service due to COVID-19 further detracted from the dining experience.
Rooms at the hotel are generally praised for their modern design, spaciousness and cleanliness. Guests appreciate the comfortable beds, sizeable bathrooms and amenities such as quality sheets, towels and complimentary water and coffee. Some rooms offer scenic views of the river or cathedral, enhancing the overall experience. Minor complaints include issues with room size, insufficient lighting in bathrooms and occasional lapses in soundproofing.
Cleanliness stands out as a significant highlight with the hotel consistently described as very clean and well-maintained. The staff's friendliness, professionalism and helpfulness receive high marks with specific team members often noted for their exceptional service. While there were some minor issues like slow maid service, the overall impression of the staff remains positive.
The Wi-Fi service at the hotel is reliable for many guests, though some experienced slow speeds and unstable connections. Parking is another area with mixed feedback; while convenient for smaller vehicles, the narrow, steep entrance poses a challenge, especially for larger cars. The parking fee is also considered high by some guests.
The hotel's proximity to Burgos' nightlife offers convenience for those wishing to explore the local scene, although some noise can occasionally be heard from nearby nightclubs. The windows, however, are effective in minimizing noise, ensuring a restful stay.
Beds generally receive positive reviews for comfort, though some guests reported issues with noise and mattress quality. The hotel's four-star rating is questioned by some visitors who felt that certain amenities and services did not meet the expected standards. Accessibility within the hotel is good, but the challenging parking garage detracts from the overall experience for those with specific accessibility needs.
In summary, AC Hotel Burgos by Marriott is a well-regarded hotel that offers clean, comfortable accommodations in a prime location with standout breakfast service and friendly staff, though it has room for improvement in dining options, Wi-Fi consistency and parking facilities.
Hotel Taking Steps Towards Sustainability
This hotel demonstrates commitment to environmental responsibility with guest room recycling programs and detailed tracking of its carbon and water footprint. They provide sustainability information and encourage guests to participate in their green initiatives.
Hotel near Nightlife Spots
Located on Paseo de la Audiencia by the river, this hotel is a short walk from the old town and its bar streets, offering convenient access to the nightlife.
Hotel with Parking
This hotel offers parking facilities for its guests.
Accessible Hotel
This hotel provides accessible on-site parking, elevators, and accessible areas with accessible routes from the public entrance. Accessible rooms with features like accessible vanities and grab rails in the bathroom are available.
Hotel with Gym
The hotel has a fitness center on-site for guests. It's equipped with the right equipment, including a variety of weights.
4-Star Hotel
This hotel features a contemporary design and is situated in the historical center of Burgos. It provides comfortable rooms and is well-regarded for its proximity to the cathedral, shopping, and restaurants.
About AC Hotel Burgos by Marriott
License: H-09/341
Guest Reviews
Location
This modern hotel faces the beautiful Arlanzón River and is surrounded by trees, offering a quiet yet central setting. Visitors appreciate the superb views from the rooms, the impeccable cleanliness and the spacious, comfortable accommodations. With excellent public transportation links nearby, including the bus station, it’s a convenient base for both sightseeing and cultural visits.
The hotel’s location also means guests are just minutes away from numerous bars and restaurants, the Espolón promenade and other notable landmarks. Its central yet tranquil setting ensures a peaceful stay without the disruption of traffic noise. Perfect for tourists, the AC Hotel Burgos by Marriott provides an exceptional base for a memorable stay in this beautiful city.
Breakfast
Guests appreciate the balance and organization of the breakfast presentation, noting that the breakfast room with its natural lighting and spacious layout, enhances the experience. Many reviews emphasize the friendly and attentive staff who contribute to a pleasant breakfast environment.
However, there are some critical points as well; certain guests felt that the breakfast could offer more variety, especially in terms of hot items and options for specific dietary needs. Some reviews noted the industrial nature of pastries and a limited selection not meeting expectations of a hotel in this category. Despite the occasional criticism regarding variety and specific preferences, the general consensus remains overwhelmingly positive with many recommending the breakfast for its quality and value.
Dinner
The restaurant lacks vegetarian and vegan choices and there are limited options for desserts. Inconsistent availability is another concern, as there is no room service due to Covid and the restaurant doesn't operate during standard dining hours, notably on weekends. Additionally, some guests could not use the restaurant for dinner and found the available menu options limited with several dishes often unavailable. The overall experience suggests that while the hotel provides serviceable dining options, there are significant areas needing improvement. For those in search of variety and consistent quality, exploring nearby cafes and restaurants might be the better choice.
Rooms
Several rooms offer beautiful views, including riverside and cathedral vistas, enhancing the overall experience. The hotel’s modern design and elegance are frequently mentioned, complementing the sense of comfort within the rooms. Cleanliness standards are high and amenities like quality sheets and towels, vanity kits and the presence of complimentary water and coffee capsules are appreciated.
However, there are some criticisms regarding room size with a few guests finding their rooms too small for a 4-star hotel. Issues like small closets and a lack of drawers are noted, as well as occasional lapses in soundproofing and room maintenance. Some guests experienced discomfort due to room warmth or insufficient lighting in bathrooms.
Despite these minor complaints, the overall consensus is that the rooms of AC Hotel Burgos are modern, spacious and comfortable, providing a pleasant and restful stay. The hotel’s central location and stylish accommodations make it a popular choice for visitors to Burgos.
Beds
However, some reviews indicate that the comfort can vary. There are mentions of beds being too hard or narrow with a few guests pointing out that the mattresses were not of the best quality. Noise seems to be another recurring issue with several guests noting squeaky beds and beds that moved a lot, which can detract from the overall experience.
For those who value spaciousness, the hotel offers large and extra-large beds, which are appreciated, but the comfort level is inconsistent for some guests. While many find the bedding to their liking, a select few found the beds to be a bit shabby or even uncomfortable.
Overall, while the comfort of the beds at AC Hotel Burgos by Marriott generally meets the expectations of many guests, the experience isn't universally flawless. The primary strengths are the generally comfortable mattresses and excellent bedding, although maintenance issues and bed noise occasionally mar the experience.
Cleanliness
Staff
The hotel staff's attentiveness is a recurring theme in the reviews with multiple mentions of their warm greetings, kindness and the efficient, courteous service they provide. Many guests highlighted the excellent attention from the reception and breakfast room staff and the overall service was often described as top-notch.
While the reviews were overwhelmingly positive, a few guests noted minor issues, such as the occasional lack of French-speaking staff or slow maid service. However, these did not overshadow the general praise for the staff’s professionalism and friendly demeanor. Overall, the staff at AC Hotel Burgos by Marriott leave a lasting impression on their guests, contributing significantly to the hotel's welcoming atmosphere and high standards of service.
Wi-Fi
Parking
Nightlife
4 Star
Accessible
The hotel's accessibility features, however, receive mixed feedback. On the positive side, the staff is noted for being helpful with accessibility-related needs and the central location itself is considered accessible to many.
A recurring issue in the reviews concerns parking, particularly for those with larger vehicles. Guests consistently find the underground garage challenging to navigate due to its narrow access road and tight tunnels. The small underground garage and complicated navigation can make parking a cumbersome task, particularly for those with larger cars. It seems that the garage's design, including the high slope parking ramp, presents significant accessibility challenges.
Overall, while the location and staff support are big positives for those seeking accessibility, the parking garage appears to be a significant obstacle for guests with larger vehicles or specific accessibility requirements.
No, AC Hotel Burgos by Marriott doesn't have any pool.
No, a spa isn't available at AC Hotel Burgos by Marriott.
No, AC Hotel Burgos by Marriott doesn't allow dogs.
Yes, parking facilities are available at AC Hotel Burgos by Marriott.
Yes, AC Hotel Burgos by Marriott has a gym.
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