Hotel where Extra Health & Safety Measures Have Been Taken
Questionnaire
ArrivalDo visitors need a health certificate (i.e. a test) prior to arrival?
No
Do you perform temperature checks upon guests' arrivals?
No
Do you ensure contactless check-in/check-out?
Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically?
Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby?
Yes, certain room types. suites/apartements
CleaningAre the rooms left vacant for a minimum period of time after a guest checks out?
Yes
Is there an option for no in-room housekeeping during a guest's stay?
Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?
Yes
Does the cleaning crew wear appropriate personal protective equipment?
Yes
Do you sanitize the common areas?
Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival?
No
Do you sanitize guests' keys/cards?
Yes
Do you provide thorough cleaning of the rooms?
Yes
Are all employees trained and monitored to follow a cleaning protocol?
Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?
Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?
No
Do you disinfect high touch areas in guest rooms including light switches and door handles?
Yes
LimitationsAre elevator rides limited?
Yes, to one guest/family per car.
Are guest rooms allowed to be accessed until check-in after they were cleaned?
No
Does the hotel operate at a limited capacity?
No
Does the hotel accept domestic bookings only?
No
Do you allow people who don't stay or work at the hotel to enter its premises?
No
Do you allow people who don't stay at the hotel to enter the rooms?
No
Have you altered check-in / check-out hours to allow more time between departures and arrivals?
Yes, New hours: Check-in: 15:00 - Check-out: 10:00
AccessoriesDo you provide medical kits (masks, gloves and sanitizer) to the staff?
Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests?
Yes
Do you provide disinfecting wipes in each room?
Yes
Are there hand sanitizing stations throughout the hotel?
Yes
Is there a sanitizing sprayer for shoes outside each room?
No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols?
Yes
Do you use physical distancing markers?
Yes
Do you use delivery robots to get stuff to guests' rooms?
No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)?
Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens?
Yes
Are air purification and sanitization devices installed?
No
Are linens, towels and laundry washed in accordance with the official guidelines?
Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility?
Yes
Protocols & CertificationsDo you follow any of these protocols or have you obtained any of these certifications? safe accommodation covid-19 CEHAT and HOSTELERIA DE ESPAÑA
Has there been a person appointed to supervise the correct implementation of the measures?
Yes
Do you check temperature for all onsite staff on a scheduled basis?
Yes
Do your staff practice social distancing guidelines?
Yes
Are there dedicated isolation zones on property?
No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?
Yes
Is there a doctor available either on-site or on-call?
Yes
Has the hotel closed during the pandemic?
Yes
Reopening Date: June, 23 2021
Additional Information:
STATEMENT OF RESPONSIBILITY
In accordance with current regulations due to the existing epidemiological risk concerning Covid-19 and, in compliance with the Orders SND / 399/2020, of May 9 and SND / 414/2020, of May 16, the establishment is obliged to take the following measures with the sole purpose to guarantee the safety of our clients and employees. We have established a mandatory internal regime regulation.
Face masks must be worn in the common areas of the hotel, except children under the age of 6 years. It’s indispensable to check-in at the hotel.
Provide consent to take the temperature, if necessary or required.
Maintain the safety distance (1,5 m) between people in the marked areas.
Sign up for an appointment system to access the dining room, outdoor pool, gym and SPA. If you have access, please comply with the regulations indicated there.
In case of any symptoms, please notify front desk, which will initiate an action protocol. In this case avoid the use of common areas and remain in your room.
In order to facilitate compliance with the regulations, the Hotel offers a Welcome Kit consisting of a mask and hand sanitizer. There are also distributed throughout the hotel gel dispensers, safety distance signs and informative signs.
Each person is responsible for their state of health and the consequences of their sanitary habits, releasing the establishment from any responsibility for contagion.
Will be admitted only the clients who know, accept and conform, during their stay (from check-in till checkout), to the regulations imposed by the establishment to minimize the risk of contagion by SARS COV-2. In case of violating the regulations, the contract will be terminated without giving the right of refund.
The establishment complies with all measures against the health crisis and trusts your social responsibility and collaboration to free us from the spread of the virus.
