NH Cali Royal is highly regarded for its strategic location in the southern part of Cali, nestled within the safe and serene Ciudad Jardín neighborhood. It offers convenient access to major shopping centers, dining, and leisure options, making it ideal for both business and pleasure. Guests appreciate the inviting blend of tranquility and vibrant city life, with additional ease of access to landmarks and parks enhancing their stay.
The hotel receives widespread acclaim for its breakfast offerings, characterized by a wide variety of fresh, high-quality food options. The breakfast buffet, featuring tropical fruits, fresh juices, pastries, yogurts, and Colombian breads, is praised for both taste and presentation. Furthermore, the attentive and excellent staff service heightens the dining experience, with guests frequently commending the morning meals as a strong start to their day.
Dining at the hotel's restaurant is also a highlight, with patrons lauding the culinary expertise and dedicated service. Guests enjoy the diverse and tasty dinner dishes, many of which leave a memorable impression. The ambiance, particularly by the poolside, adds to the enjoyable dining atmosphere, despite some reports of inconsistencies in certain meals and pricing.
Rooms at NH Cali Royal offer spacious accommodations with good cleanliness standards, providing comfort and necessary amenities. However, there are notes regarding the outdated condition of some rooms, prompting a call for renovations. While staff hospitality and general cleanliness frequently earn positive remarks, enhancements in room maintenance and modernization could elevate guest satisfaction.
The hotel excels in offering a clean environment, with meticulous attention to cleanliness throughout, although occasional improvements in furniture and facility upkeep are noted. The dedicated and attentive staff significantly contribute to a welcoming atmosphere, making guests feel valued and at home.
The pool area is a standout feature, noted for its meticulous maintenance and suitability for relaxation. Guests enjoy swimming and sunbathing, with the adjacent hot tub and terrace dining adding to the pool’s allure. Despite some remarks on maintenance closures and cool water temperatures, the pool's ambiance and friendly service remain appealing.
While the Wi-Fi experience varies, especially on higher floors, and the gym facilities draw criticism for outdated equipment, other amenities like parking are highlighted for security and convenience. Families find the hotel's ambiance suited for leisurely stays, although specific activities for children are not extensively mentioned. Beds offer mixed experiences, with many guests finding them comfortable, although some note the need for updated mattresses.
Overall, NH Cali Royal provides a pleasant and enriching stay with exceptional service, an outstanding breakfast, and a blending of relaxation and urban connectivity, despite some areas that could benefit from modern updates.