Caloundra, 5 Regent Street Caloundra-26.798698,153.132268(Show on Map)
2.7
Rated
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesThu, 15 Oct - Fri, 16 Oct15 Oct - 16 Oct
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
XYL Holiday Inn is favorably located in central Caloundra, offering guests convenient access to local shops, essential amenities, and nearby beaches. The guesthouse’s pet-friendly policy is particularly appreciated by travelers with furry companions, adding to its appeal. While some guests mention the property resembles a hostel and has thin walls, the strategic and handy location remains a positive highlight, providing a practical base for leisure and exploration.
The guesthouse caters specifically to pet owners with a spacious backyard ideal for dogs to roam. Despite the appealing name, many guests report that the accommodations fall short of expectations, describing the rooms as cramped, small, and outdated. Complaints include cleanliness issues, unusual odors, and a lack of basic amenities, though the pet-friendly aspect is still appreciated.
Cleanliness seems to be a significant concern, with reports of dirty dishes, unvacuumed floors, and smelly bedding. While bathroom and toilet facilities are noted as clean, guests highlight severe hygiene problems. Comfortable beds are mentioned positively, though these comments are overshadowed by criticisms of worn-out furnishings and general neglect.
Staff receive mixed reviews, with praise for friendly and approachable interactions countered by significant criticisms regarding availability and professionalism. Guests appreciate the helpfulness of certain staff members, like Kelly, but many report dissatisfaction with service and communication, indicating inconsistency.
Beds offer mixed comfort levels, with some guests finding them super comfy, yet others note issues with old mattresses, noisy frames, and hygiene concerns. While some enjoy a restful sleep, overall bed quality and maintenance appear to need improvement.
For pet owners, the dog-friendly aspect is a major draw, with guests finding it convenient and comfortable for their pets. The family room and yard are praised for providing ample space for dogs, reinforcing the guesthouse’s positive reputation among pet-owning visitors. Despite shortcomings, the pet-friendly environment remains a significant asset for the guesthouse.
Categories
Free Wi-Fi
Parking
Cheap
Check-in - Check-out
Check In:
15:00 - 00:00
Check Out:
00:00 - 11:00
Facilities
Parking
Pets allowed
Meeting/banquet facilities
Garden
Terrace
Non-smoking rooms
Laundry
Family rooms
Free parking
Internet services
Express check-in/check-out
BBQ facilities
Packed lunches
Tour desk
Heating
WiFi
Allergy-free room
Free WiFi
Non-smoking throughout
Air conditioning
Designated smoking area
Sun terrace
Private check-in/check-out
Shared kitchen
Shared lounge/TV area
Daily housekeeping
Parking on site
Private parking
WiFi available in all areas
Accessible parking
Outdoor furniture
Picnic area
Outdoor fireplace
Temporary art galleries
24-hour security
Key access
Security alarm
Smoke alarms
CCTV in common areas
CCTV outside property
Fire extinguishers
Food can be delivered to guest accommodation
Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests
First aid kit available
Cashless payment available
Invoice provided
Property is cleaned by professional cleaning companies
Room Types
Deluxe Twin RoomThis air-conditioned twin room includes a flat-screen TV with cable channels, a shared bathroom as well as a patio. The unit offers 2 beds.
Deluxe Single Room with BalconyThis air-conditioned single room is comprised of a flat-screen TV with cable channels, a shared bathroom as well as a balcony with garden views. The unit has 1 bed.
Deluxe Classic Carpeted Queen RoomThis double room offers a shared bathroom, and a carpeted floor. The air-conditioned double room features a flat-screen TV with cable channels, executive lounge access, a seating area, a wardrobe as well as garden views. The unit has 1 bed.
Deluxe Modern Queen RoomThis air-conditioned double room includes a flat-screen TV with cable channels, a shared bathroom as well as a patio. The unit offers 1 bed.
Deluxe Art Queen RoomThis air-conditioned double room includes a flat-screen TV with cable channels, a shared bathroom as well as a patio. The unit offers 1 bed.
Family RoomProviding a dining area, a wardrobe and parquet floors, this family room includes a private bathroom. Meals can be prepared in the kitchen, which comes with a refrigerator, kitchenware and a microwave. The spacious air-conditioned family room provides a flat-screen TV with cable channels, a private entrance, executive lounge access, a seating area as well as garden views. The unit offers 3 beds.
Family RoomOffering a wardrobe, parquet floors and heating, this family room includes a shared bathroom. The air-conditioned family room offers a flat-screen TV with cable channels, a private entrance, executive lounge access, a seating area as well as garden views. The unit offers 2 beds.
Guest Reviews
2.7
Rated
Review Summaries
Summarized by AI
Location
XYL Holiday Inn enjoys a favorable location that resonates well with its guests. Nestled centrally in Caloundra, the guesthouse offers proximity to local shops and essential amenities, making it a convenient base for travelers. It provides easy access to the beautiful beaches nearby, along with being close to a supermarket and other attractions within Central Caloundra. Though situated on a main road, the overall setting of the guesthouse seems to suit the needs of most guests, who find it to be a good fit for both leisure and convenience. The pet-friendly policy is a notable highlight, adding to the appeal for those traveling with furry companions. While there are mentions of the property resembling a hostel and having thin walls, the positive sentiment largely focuses on the strategic and handy location, making it a practical choice for visitors wanting to explore the area.
Rooms
The XYL Holiday Inn offers a unique accommodation experience that caters to pet owners, with a notable feature being the large backyard, ideal for giving dogs room to roam. Despite the guesthouse's appealing name and the notion of a seaside location, it appears to be situated away from the ocean. The description of the property as spacious or luxurious seems to be misleading, as many reviews describe cramped, small, and outdated rooms that fall short of expectations. The accommodations are equipped with private bathrooms, although some guests noted a shared bathroom scenario, which deviates from what is advertised. While the outside sitting area provides a satisfactory space for relaxation, the rooms themselves have been critiqued for cleanliness issues, unusual odors, and lack of basic amenities such as refrigerators. Nevertheless, the pet-friendly aspect is undeniably appreciated by guests visiting with animals.
Beds
The beds at XYL Holiday Inn receive mixed feedback from guests. On the positive side, some guests find the beds to be super comfy, offering a comfortable sleeping experience. However, several guests express concerns about the age and maintenance of the bedding. Some mention issues such as old mattresses, uncomfortable and noisy frames, and even hygiene problems like hair and bed lice. Others note the absence of top sheets and mention small and hard beds. The feedback suggests that while some guests enjoy a good night's sleep, there's room for improvement in bed quality and maintenance overall at the guesthouse.
Cleanliness
The reviews for XYL Holiday Inn reveal a concerning picture of the establishment's cleanliness and overall maintenance. While the bathroom and toilet facilities are noted to be clean, numerous guests report issues with dirty dishes in the rooms, unvacuumed floors, and hairs in the bathroom sink. Complaints highlight severe hygiene problems, such as smelly and stained bedding, and used items left in communal areas. Some guests faced discomfort with damp towels and a shortage of basic amenities like bed sheets and toilet paper. The shared facilities seem insufficient and poorly attended to, leading to a lack of privacy and cleanliness concerns. Guests also mention unpleasant odors of humidity and general neglect, with some furnishings appearing worn-out or unfinished. Despite some positive notes on comfortable beds and a friendly cleaner, the guesthouse does not seem to live up to expectations in terms of cleanliness and maintenance.
Staff
The feedback regarding the service at XYL Holiday Inn presents a mixed picture. The positive reviews highlight the staff as friendly, approachable, and helpful in certain situations. Kelly, a particular staff member, is noted for being especially pleasant to engage with over the phone and accommodating regarding booking adjustments. Some guests appreciated the ability to converse and resolve matters with staff remotely, finding them generally amiable when contact was made.
However, there are significant criticisms concerning the overall staff interaction and availability, including reports of rudeness and a lack of professionalism from the management. Issues such as unavailability of staff at times when needed, including at check-in, and challenges in reaching them over the phone were frequently mentioned. Guests expressed dissatisfaction with the level of service and communication, which they found appallingly non-existent at times, with several feeling the staff were unhelpful and even hostile. The contrast between the affable nature of certain staff figures and the perceived neglect in overall service indicates inconsistency in guest experiences regarding the staff at XYL Holiday Inn.
Dog Friendly
XYL Holiday Inn presents itself as an ideal destination for those traveling with their furry companions. Guests have highlighted the convenience of being able to travel with their dogs, making it a preferred choice for pet owners. The family room is noted to be excellent for accommodating dogs, providing ample space for guests and their pets. The yard is also praised for being great for dogs, allowing for a comfortable environment for pets to enjoy. The pet-friendly aspect is consistently appreciated by those who have visited, aligning well with the hotel's marketing towards dog owners. Despite some negative experiences, the overall sentiment reflects a positive atmosphere for those looking for a place that accommodates both them and their pets adequately.
FAQ
No, XYL Holiday Inn doesn't have any pool.
No, a spa isn't available at XYL Holiday Inn.
No, XYL Holiday Inn doesn't allow dogs.
Yes, parking facilities are available at XYL Holiday Inn.
