Mercure Campinas
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Summary of reviewsMercure Campinas enjoys a favorable reputation among its guests, particularly for its prime location, comfortable rooms and quality service. The hotel's strategic positioning near key city areas, highways, the airport and public transport makes it an excellent choice for travelers with diverse needs. Guests appreciate its proximity to shopping options, restaurants, bars and a nearby soccer stadium, alongside the convenience of on-site parking. The clean and comfortable accommodations, further complemented by amenities such as a gym, pool and sauna, add to the overall positive experience.
The breakfast at Mercure Campinas is often highlighted for its quality and variety with many guests enjoying the well-stocked offerings and friendly service in a clean, comfortable environment. Despite some criticisms regarding price and occasional issues with food variety and replenishment, the breakfast service generally contributes positively to the guests' stay. Dinner reviews are more mixed with some appreciating the buffet and service, while others point out the need for better food quality, service and additional options.
Rooms at Mercure Campinas are popularly noted for their spaciousness, cleanliness and comfort. Many guests praise the large, well-distributed rooms with good quality bedding and towels, describing them as cozy and well-maintained. Although there are mentions of outdated equipment and occasional cleanliness lapses, the overall sentiment towards the rooms remains positive.
Cleanliness at Mercure Campinas garners mixed feelings. While many guests acknowledge the well-cleaned rooms and facilities, there are notable issues with outdated equipment, unclean amenities and inconsistent housekeeping services. The staff generally receives commendations for their attentiveness and friendliness, particularly in the bar and restaurant areas. However, reception staff sometimes face criticism for unprofessionalism and inadequate presence during busy hours.
WiFi service at the hotel is another area with mixed reviews. While some guests find it easy to connect and satisfactory, others experience poor connection and slow speeds, especially in certain room locations. The gym and pool facilities receive similar feedback with guests appreciating their presence but also pointing out the need for more equipment, better maintenance and improved cleanliness.
Family travelers find Mercure Campinas to be a good choice with amenities suitable for children and a welcoming environment. However, additional family-focused amenities and occasional service lapses suggest areas for enhancement. The beds at the hotel receive a majority of positive feedback for their comfort and quality, contributing significantly to a restful stay.
As a four-star hotel, Mercure Campinas is considered good value for money, offering clean facilities and satisfactory service. The hotel is particularly noted for its suitability for business travelers, thanks to spacious rooms, reliable WiFi and a convenient location, which makes it an ideal choice for business trips. While the hotel provides a generally good experience, some inconsistencies in services and amenities highlight areas for potential improvement.
Categories
The breakfast at Mercure Campinas is often highlighted for its quality and variety with many guests enjoying the well-stocked offerings and friendly service in a clean, comfortable environment. Despite some criticisms regarding price and occasional issues with food variety and replenishment, the breakfast service generally contributes positively to the guests' stay. Dinner reviews are more mixed with some appreciating the buffet and service, while others point out the need for better food quality, service and additional options.
Rooms at Mercure Campinas are popularly noted for their spaciousness, cleanliness and comfort. Many guests praise the large, well-distributed rooms with good quality bedding and towels, describing them as cozy and well-maintained. Although there are mentions of outdated equipment and occasional cleanliness lapses, the overall sentiment towards the rooms remains positive.
Cleanliness at Mercure Campinas garners mixed feelings. While many guests acknowledge the well-cleaned rooms and facilities, there are notable issues with outdated equipment, unclean amenities and inconsistent housekeeping services. The staff generally receives commendations for their attentiveness and friendliness, particularly in the bar and restaurant areas. However, reception staff sometimes face criticism for unprofessionalism and inadequate presence during busy hours.
WiFi service at the hotel is another area with mixed reviews. While some guests find it easy to connect and satisfactory, others experience poor connection and slow speeds, especially in certain room locations. The gym and pool facilities receive similar feedback with guests appreciating their presence but also pointing out the need for more equipment, better maintenance and improved cleanliness.
Family travelers find Mercure Campinas to be a good choice with amenities suitable for children and a welcoming environment. However, additional family-focused amenities and occasional service lapses suggest areas for enhancement. The beds at the hotel receive a majority of positive feedback for their comfort and quality, contributing significantly to a restful stay.
As a four-star hotel, Mercure Campinas is considered good value for money, offering clean facilities and satisfactory service. The hotel is particularly noted for its suitability for business travelers, thanks to spacious rooms, reliable WiFi and a convenient location, which makes it an ideal choice for business trips. While the hotel provides a generally good experience, some inconsistencies in services and amenities highlight areas for potential improvement.
Family Friendly Hotel
This hotel stands out with its unique combination of business facilities and pet-friendly policies. The pet-friendly policy is great for families traveling with pets.
Dog Friendly Hotel
This hotel is listed as pet-friendly across multiple platforms. While specific details vary, general pet-friendly amenities mentioned for hotels in this category can include specialized bedding and potentially services like dog-walking.
Hotel with Swimming Pool
This hotel provides an outdoor pool with sun loungers. It offers a relaxing space for guests to unwind and enjoy the Campinas weather.
Outdoor Pool
Business Hotel
The Mercure Campinas hotel has event rooms for workshops and lectures, a business center, a pool, a sauna and a gym. It also offers cozy rooms with A/C and WiFi, plus multiple office options, making it suitable for a business related stay.
Hotel with Gym
Features a gym, pool, and sauna, providing a range of options for guests to stay active and relaxed during their visit.
4-Star Hotel
The hotel is located in a prime location in Campinas city center. The friendly staff welcomes guests to enjoy leisure and business facilities.
Hotel with Outdoor Pool
Located in the city center, this 4-star hotel features an outdoor swimming pool. Guests can enjoy the pool along with other amenities like a sauna and fitness center.
Hotel with EV Charging Stations
Hotel near Nightlife Spots
Hotel with Parking
EV charging stations
Accessible Hotel
Guest Reviews
The Mercure Campinas boasts an excellent location with a vast number of positive reviews highlighting its convenience and accessibility. Many guests appreciate its proximity to main areas of the city, highways, the airport and public transport, making it ideal for various needs. It's situated near a bustling avenue with an array of shopping options, including markets and bakeries and offers easy access to restaurants, bars and a nearby soccer stadium.
Despite a few concerns about safety in downtown Campinas and the presence of homeless individuals, the predominance of favorable comments underscores a generally positive sentiment. The hotel is praised for its good cleanliness, comfortable accommodations and additional amenities like a gym, pool and sauna. Travelers comment on the convenient parking and find the location excellent for their activities with many expressing satisfaction with the combination of location and other services provided.
Mercure Campinas offers a breakfast that garners mixed reviews from its guests. Positively, many describe it as excellent, very good and well-stocked, often highlighting its variety and the clean, comfortable environment. The breakfast service enjoys praise for the quality of food and the friendly staff and some guests appreciate that breakfast extends until 11 am.
However, there are notable critiques. Several guests feel the breakfast is overpriced and sometimes lacking in variety. Issues with cold and unripe fruits, poor quality scrambled eggs and slow replenishment are frequently mentioned. Additionally, the breakfast area can become crowded and disorganized, leading to a less satisfactory experience for some travelers. Despite these downsides, the excellent dining and attentive service are recurrent bright spots for many guests at Mercure Campinas.
Dinner at Mercure Campinas has received mixed reviews from guests. While some appreciated the buffet and described the breakfast and dinner as excellent with good service in a comfortable facility, others had less favorable experiences. Common concerns include the limited and sometimes poor quality of the dinner options with many noting that the food was basic or cold. Service issues have also been reported with some guests experiencing rude or disorganized service and long waits.
The restaurant mainly offers a buffet during the week, which some found too expensive and suggested the inclusion of a la carte options. There have been mentions of the restaurant closing early or having limited flexibility, especially after 10 PM and on Sundays. Despite the criticisms, room service is an available option and a few guests enjoyed a special Valentine's Day dinner at the hotel. Overall, the dinner experience at Mercure Campinas could benefit from more consistent food quality and better service to meet guests' expectations.
Mercure Campinas offers guests an array of spacious and comfortable rooms accentuated by good quality bedding and towels, making for a restful stay. Many reviewers highlight the room size, describing them as large and well-distributed, providing ample space for relaxation and work with desks available in many rooms. Cleanliness receives frequent praise with rooms often noted as being clean, cozy and well-maintained, matching the photos provided online.
The bathrooms, though occasionally remarked upon for needing updates, generally receive positive feedback, particularly for the quality of the showers. The décor and room layout are often appreciated, adding to the overall comfort and aesthetic appeal.
However, some areas could use improvement. Several guests have pointed out issues such as outdated equipment, poor TV image quality and a lack of essential amenities like irons and drawers. Some rooms reportedly have stained or torn bedding and towels and occasionally, room cleaning could be better.
Despite some criticisms, the overall sentiment towards the rooms at Mercure Campinas leans positive, particularly for those seeking spacious, comfortable and clean accommodations with excellent room size and a restful atmosphere.
Mercure Campinas has garnered mixed reviews regarding the comfort of its beds with a predominance of praise for their quality. Many guests have found the beds to be very comfortable, often describing them as excellent, magnificent or simply good. The mattresses are frequently noted as soft, enhancing the overall sleeping experience. Clean bedding and quality pillows contribute positively to the comfort levels with some guests highlighting the beds as a standout feature of their stay.
However, there have been occasional criticisms. Some guests have noted issues with the beds, such as sagging mattresses, broken legs or discomfort. In isolated cases, needs for additional pillows or bedding were mentioned, suggesting some variability in the availability of these items.
Overall, the majority of reviews emphasize the comfort and quality of the beds at Mercure Campinas, making it a favorable choice for those prioritizing a good night's sleep.
Mercure Campinas presents a mixed picture when it comes to cleanliness. The positive aspects include consistent feedback on comfortable, well-cleaned rooms and an overall clean hotel environment. Many guests appreciated the hotel's organization and cleanliness, highlighting spotless rooms and clean facilities. Housekeeping is often noted as friendly and helpful and the accommodations generally meet expectations for cleanliness and comfort.
However, there are significant drawbacks. Some guests reported outdated equipment and towels, stained pillows, unclean bathrooms and residual food left overnight. The air conditioning, gym and pool have also been flagged for poor cleanliness. Issues extend to housekeeping services with mentions of delayed room cleaning, unchanged towels and unstocked amenities unless requested.
Despite these challenges, the general sentiment towards the hotel's cleanliness leans positive but certainly leaves room for improvement in several key areas.
Mercure Campinas receives varied feedback about its staff with many guests praising their attentiveness and friendliness. The positive attributes highlighted include the staff being polite, helpful and competent. Many guests have specifically pointed out the excellent service provided by certain employees, including those working at the bar and restaurant. The effort and kindness of the staff were consistently appreciated, making problem resolution easier and enhancing the guest experience.
However, the reviews also signal some recurring issues, particularly with the reception staff. Complaints include a lack of training, unprofessionalism and insufficient staffing during peak hours. Guests noted long wait times for check-in and miscommunication regarding reservations. Some also mentioned the reception staff being unresponsive and unfriendly at times.
Additionally, specific services like room service, valet and billing have been described as disorganized and there were instances where staff appeared unprepared or unwilling to assist adequately.
While the overall sentiment shows that a significant portion of the staff is dedicated and provides excellent service, there is clearly room for improvement in training and staff allocation, particularly at the reception.
Guests at Mercure Campinas have had mixed experiences with the hotel's wifi service. Many found it easy to connect and some appreciated the quality of the internet available. However, several guests expressed dissatisfaction, highlighting issues such as poor connections, very slow speeds and instances where the wifi did not work at all. These problems were particularly noticeable in rooms located at the ends of the hallway. Despite the positive remarks about ease of connection, the overall experience with the wifi service was not consistently reliable.
The gym at Mercure Campinas has received mixed feedback from its guests. While some visitors appreciated the nice gym and found it to be of a good size, others noted that it is generally small with limited equipment options. Several reviewers mentioned that the gym could benefit from more equipment and better ventilation. Maintenance appears to be an issue as well with reports of broken air conditioning and equipment under maintenance. Overall, the gym leaves some room for improvement and may not fully meet the expectations of all fitness enthusiasts.
Mercure Campinas offers a rooftop pool that guests find appealing, especially due to its stunning city views. The pool area, despite being small, is generally considered a nice addition and provides a sense of convenience, coupled with a small gym. Cleanliness could improve, as some reviews mention occasional dirtiness and a need for better maintenance. Overcrowding is also a concern with limited space often unable to accommodate many people, leading to a noisier environment at times. The pool is noted for its nice water facilities and being a good spot to cool down during hot weather. Well-mannered staff enhance the experience, though additional swimwear for the sauna and pool would be beneficial. Overall, the rooftop pool is a pleasant feature, but it would benefit from increased size and more consistent upkeep.
Mercure Campinas offers a mixed parking experience for its guests. While some reviewers mention a good parking lot, the majority express dissatisfaction with the valet and parking services. Guests frequently describe the parking as being outsourced, costly and not managed efficiently, leading to long waits and confusion. The lack of on-site parking and additional fees are also common points of frustration. Moreover, there have been consistent complaints about valet attendants not being prompt and, in some cases, not adhering to safety protocols like wearing masks. Overall, while the hotel itself receives positive remarks for its services and affordable breakfast, the parking experience leaves much to be desired.
Mercure Campinas appears to offer a family-friendly environment that caters well to guests traveling with children. Activities such as enjoying the pool seem to be a popular attraction for the kids. The hotel is seen as an ideal place for a family stay, providing amenities that are generally family-friendly, which makes it a suitable choice for those with children.
However, there are a few downsides noted. Some guests pointed out that the family space could be improved and that specific amenities, such as suitable food options like boiling eggs for infants, were missing. Additionally, an instance of a mix-up where a room key was given to another family suggests occasional lapses in service. Despite these issues, the overall atmosphere is conducive to a family environment, though it can get crowded during special occasions.
Mercure Campinas is frequently highlighted for delivering good value for a four-star hotel, offering a clean and reasonably priced stay. The hotel meets guests' needs with its quality facilities and excellent service, reflecting fair pricing and decent value for money. Although some guests note that the hotel feels more like an upgraded Ibis rather than the typical standard of the Mercure chain, the overall rating remains consistently high. Visitors have expressed that the hotel is great for its price and delivers a great experience. Despite some criticisms about the breakfast and expectations of a four-star rating not fully met, Mercure Campinas stands out for its great cost-benefit ratio and satisfactory service.
Mercure Campinas is praised for its spacious rooms equipped with workspaces and ample electrical sockets, making it an excellent choice for business travelers. The hotel's location is highly regarded for its convenience. The functionality and comfort of the rooms receive positive remarks, underscoring the hotel’s suitability for extended business stays. The business center and reliable WiFi further enhance its appeal for business purposes. The hotel is recognized for offering good value for money and is explicitly noted as ideal for business trips. While it shines as a business accommodation, it may not be the best option for families.
The outdoor pool at Mercure Campinas receives mixed reviews from guests. Many appreciate the wonderful rooftop setting, which offers a great view, making it a pleasant spot for relaxation. Families mention that children enjoyed the pool, contributing to a positive experience. However, some guests find the pool area small and occasionally crowded, which can detract from the overall enjoyment. Additionally, there are mentions of the pool not being cleaned and concerns about it being closed or having cold water at times. Despite these drawbacks, the combination of the pool, breakfast and location contributes positively to the hotel stay for many visitors.
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Location
Despite a few concerns about safety in downtown Campinas and the presence of homeless individuals, the predominance of favorable comments underscores a generally positive sentiment. The hotel is praised for its good cleanliness, comfortable accommodations and additional amenities like a gym, pool and sauna. Travelers comment on the convenient parking and find the location excellent for their activities with many expressing satisfaction with the combination of location and other services provided.
Breakfast
However, there are notable critiques. Several guests feel the breakfast is overpriced and sometimes lacking in variety. Issues with cold and unripe fruits, poor quality scrambled eggs and slow replenishment are frequently mentioned. Additionally, the breakfast area can become crowded and disorganized, leading to a less satisfactory experience for some travelers. Despite these downsides, the excellent dining and attentive service are recurrent bright spots for many guests at Mercure Campinas.
Dinner
The restaurant mainly offers a buffet during the week, which some found too expensive and suggested the inclusion of a la carte options. There have been mentions of the restaurant closing early or having limited flexibility, especially after 10 PM and on Sundays. Despite the criticisms, room service is an available option and a few guests enjoyed a special Valentine's Day dinner at the hotel. Overall, the dinner experience at Mercure Campinas could benefit from more consistent food quality and better service to meet guests' expectations.
Rooms
The bathrooms, though occasionally remarked upon for needing updates, generally receive positive feedback, particularly for the quality of the showers. The décor and room layout are often appreciated, adding to the overall comfort and aesthetic appeal.
However, some areas could use improvement. Several guests have pointed out issues such as outdated equipment, poor TV image quality and a lack of essential amenities like irons and drawers. Some rooms reportedly have stained or torn bedding and towels and occasionally, room cleaning could be better.
Despite some criticisms, the overall sentiment towards the rooms at Mercure Campinas leans positive, particularly for those seeking spacious, comfortable and clean accommodations with excellent room size and a restful atmosphere.
Beds
However, there have been occasional criticisms. Some guests have noted issues with the beds, such as sagging mattresses, broken legs or discomfort. In isolated cases, needs for additional pillows or bedding were mentioned, suggesting some variability in the availability of these items.
Overall, the majority of reviews emphasize the comfort and quality of the beds at Mercure Campinas, making it a favorable choice for those prioritizing a good night's sleep.
Cleanliness
However, there are significant drawbacks. Some guests reported outdated equipment and towels, stained pillows, unclean bathrooms and residual food left overnight. The air conditioning, gym and pool have also been flagged for poor cleanliness. Issues extend to housekeeping services with mentions of delayed room cleaning, unchanged towels and unstocked amenities unless requested.
Despite these challenges, the general sentiment towards the hotel's cleanliness leans positive but certainly leaves room for improvement in several key areas.
Staff
However, the reviews also signal some recurring issues, particularly with the reception staff. Complaints include a lack of training, unprofessionalism and insufficient staffing during peak hours. Guests noted long wait times for check-in and miscommunication regarding reservations. Some also mentioned the reception staff being unresponsive and unfriendly at times.
Additionally, specific services like room service, valet and billing have been described as disorganized and there were instances where staff appeared unprepared or unwilling to assist adequately.
While the overall sentiment shows that a significant portion of the staff is dedicated and provides excellent service, there is clearly room for improvement in training and staff allocation, particularly at the reception.
Wi-Fi
Gym
Pool
Parking
Family
However, there are a few downsides noted. Some guests pointed out that the family space could be improved and that specific amenities, such as suitable food options like boiling eggs for infants, were missing. Additionally, an instance of a mix-up where a room key was given to another family suggests occasional lapses in service. Despite these issues, the overall atmosphere is conducive to a family environment, though it can get crowded during special occasions.
4 Star
Business
Outdoor Pool
Yes, Mercure Campinas has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Mercure Campinas.
Yes, Mercure Campinas welcomes dogs.
Yes, parking facilities are available at Mercure Campinas.
Yes, Mercure Campinas has a gym.
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