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Summary of reviewsHotel Ville House Premium is widely appreciated for its tranquil yet accessible location in a safe residential neighborhood. Guests value its proximity to major highways, the airport and key amenities like markets and pharmacies. The convenience of nearby shopping and dining options, including a highly recommended self-service restaurant, adds to the hotel's appeal.
Breakfast at Hotel Ville House Premium is highly praised for its variety and quality, offering a hearty selection of savory and sweet options, fresh bread, cakes, fruits and yogurt. While some guests suggest additional variety and quicker replenishment of items, the overall breakfast experience is considered excellent and satisfying.
The hotel's on-site restaurant receives positive feedback for its diverse and high-quality dinner options, described as very good and affordable. The convenience of dining within the hotel is recognized, despite occasional mentions of menu item unavailability or variability in the quality of meals.
Rooms at the hotel are well-regarded for their comfort and cleanliness, boasting spacious, cozy layouts with comfortable beds and soundproof windows. Some areas for improvement include better maintenance to address mold, dust and odors, as well as enhancements in TV size and bathroom conditions. Nonetheless, the rooms generally meet guests' expectations for a pleasant stay.
Cleanliness is a standout feature with guests frequently noting the spotless conditions of the rooms and facilities. High housekeeping standards contribute to a comfortable and enjoyable stay, despite occasional mentions of areas needing attention like wall painting or minor bathroom leaks.
The staff at Hotel Ville House Premium are consistently praised for their exceptional friendliness, helpfulness and professionalism, significantly enhancing the guest experience. Names like João Vitor and Eduardo frequently come up in positive mentions, underlining the staff's commitment to excellent customer service.
While the hotel's free Wi-Fi service garners mixed reviews with some guests experiencing connectivity issues particularly in rooms, the availability of cable TV provides additional entertainment options.
Parking is another strong point with guests appreciating the secure, complimentary on-site parking that provides ample space and convenience. There are minor concerns about the parking not being covered during rainy weather and occasional tight spots, but overall, guests find the parking facilities satisfactory.
For families, Hotel Ville House Premium stands out as a welcoming and functional option, providing rooms with appropriate bed setups and a selection of cartoon channels. The staff's attentive service further enhances the family-friendly atmosphere.
Opinions on the beds are predominantly positive with many guests finding them comfortable and clean. However, there are recurring comments on the use of single beds pushed together for double beds and the inconsistency of bed linens and pillow quality.
Given its three-star rating, Hotel Ville House Premium offers an excellent cost-benefit ratio, delivering good value for money with clean and well-maintained facilities and a convenient location. It is a dependable choice for both leisure and business travelers, providing a restful environment with soundproof windows and a businesslike atmosphere.
Finally, the hotel is noted for its accessibility, offering accommodations that cater well to guests with disabilities. The staff's exemplary service further ensures a comfortable and accommodating stay for those requiring extra assistance.
Overall, Hotel Ville House Premium is recommended for its balance of comfort, convenience and value, making it a favored choice for a wide range of travelers. Show more
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Categories
Dog Friendly Hotel
This hotel is recognized for its pet-friendly environment and good service. It provides a pleasant experience for guests traveling with their canine companions.
Hotel with Parking
This hotel offers parking and is located within a short drive of Getulio Vargas Park and Canoas Shopping Center. It also features a fitness center and complimentary wireless internet access.
Accessible Hotel
This hotel features adapted rooms and is fully adapted for wheelchair users in its common areas. This ensures ease of movement and comfort for guests with mobility challenges throughout the property.
Family Friendly Hotel
Business Hotel
Cheap Hotel
Hotel with Gym
3-Star Hotel
Room Types
Double RoomFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a minibar, executive lounge access, a seating area as well as garden views. The unit has 1 bed.
Triple RoomThis triple room has air conditioning, a minibar and cable TV.
Single RoomOffering free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The air-conditioned single room offers a flat-screen TV with cable channels, a minibar, executive lounge access, a seating area as well as garden views.
Deluxe StudioFeaturing free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The air-conditioned suite features a flat-screen TV with cable channels, a minibar, executive lounge access, a seating area as well as garden views. The unit has 1 bed.
Standard Triple RoomFeaturing free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The air-conditioned triple room features a flat-screen TV with cable channels, a minibar, executive lounge access, a seating area as well as garden views. The unit has 2 beds.
Large Twin RoomFeaturing free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The air-conditioned twin room features a flat-screen TV with cable channels, a minibar, executive lounge access, a seating area as well as garden views. The unit has 2 beds.
Double Room - Disability AccessFeaturing free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a minibar, executive lounge access, a seating area as well as garden views.
Guest Reviews
8.4
Very Good
Location
Hotel Ville House Premium is often praised for its prime location, striking a balance between tranquility and accessibility. Tucked away in a peaceful and safe residential neighborhood, the hotel provides a quiet environment ideal for those seeking a restful stay. Its strategic position near major highways, such as BR 116 and BR 386, along with its proximity to the airport approximately 14 km away, makes it convenient for travelers with varying itineraries. Moreover, guests appreciate its closeness to key locations like the Lutheran University of Brazil (Ulbra), Canoas Hospital and an array of shopping and dining options.
The hotel is also highlighted for its easy access to essential amenities including markets, pharmacies and restaurants. With a supermarket, bus stop and a fruit market nearby, as well as a highly recommended self-service restaurant on Bolívia Street, guests find it convenient for everyday needs. The calm and tranquil area further enhances the appeal, providing a secure and serene environment.
While a few reviews mention the surrounding area as less appealing, the general consensus from guests is that the location of Hotel Ville House Premium is excellent, offering both comfort and convenience for various needs, whether it’s business commitments, academic purposes or medical visits. Overall, its great cost-benefit ratio and favorable location make it a preferred choice for many.
Breakfast
The breakfast at Hotel Ville House Premium generally receives high praise from guests. The most frequently noted aspects include the variety and abundance of options available, ensuring a hearty and satisfying start to the day. Guests often mention the coffee as a standout feature with many finding it delicious and consistently of good quality.
The breakfast is described as complete and well-organized, featuring a wide array of savory and sweet treats, including fresh bread, cakes, fruits and yogurt. It's commonly referred to as excellent, wonderful and very good. The buffet approach appears to cater well to different tastes, offering a diverse selection that meets expectations. Some guests highlight the homemade touch, adding to the overall appeal.
However, there are occasional mentions of areas for improvement. A few guests felt that the breakfast could benefit from more options and fresher items, noting occasional delays in replenishing certain foods. Some found the selection to be simple or lacking the variety expected for the hotel’s standard. Despite these minor criticisms, the general consensus leans heavily towards a positive and enjoyable breakfast experience with many guests recommending it as part of their stay.
Dinner
Hotel Ville House Premium boasts a restaurant that is highly regarded by many of its guests, providing the convenience of dining on-site. The dinner options are diverse and generally well-received with guests noting that the meals served are often very good and even excellent. The restaurant offers a variety of à la carte dishes at prices considered affordable and fair, making it a great cost-benefit choice for guests who prefer the convenience of dining within the hotel premises.
Guests have highlighted the superior quality of the food with some describing the dinners as sensational and homemade. The lunch menu also impresses with its good dishes at reasonable prices. The breakfast served is noted for its delicious and varied selections. The presence of a hotel restaurant adds significant value and convenience, allowing guests to enjoy good food and service without having to venture out.
While the majority of reviews are positive, a few guests had mixed experiences with comments about occasional unavailability of certain menu items and some mentioning a decrease in the quality of dinner or categorizing it as just satisfactory or even terrible. Despite these occasional drawbacks, the overall sentiment remains favorable with most guests appreciating the convenience and quality of the dining options at Hotel Ville House Premium.
Rooms
Hotel Ville House Premium's rooms have been widely praised by guests for their comfort and cleanliness. Many describe the rooms as spacious, cozy and well-organized, contributing to an overall pleasant and comfortable stay. The beds are often highlighted as very comfortable and the presence of soundproof windows ensures a quiet environment.
However, some reviews do note areas needing improvement. Several guests mentioned issues with mold, dust and odors in certain rooms. The small size of the TV and the need for better maintenance in some areas, such as walls and bathrooms, were also pointed out. A few guests experienced problems with humidity and lighting in the rooms and identified specific issues like non-functional windows and small bathroom spaces. Despite these concerns, many guests found the room size adequate and appreciated the thoughtful amenities, such as extra beds provided without request.
Overall, the rooms at Hotel Ville House Premium meet many guests' expectations for cleanliness, comfort and space, though there are some maintenance issues that need addressing.
Beds
Guest reviews of the beds at Hotel Ville House Premium present a mixed picture that skews towards the positive side. Many visitors appreciated the beds, consistently describing them as comfortable with several highlighting super comfortable mattresses. The hotel offers a variety of bed arrangements, including double beds and extra single beds, which cater to different guest needs. Cleanliness is another strong point noted by multiple reviewers.
However, some recurring criticisms indicate that improvements could be made. A number of guests reported that double beds were actually two single beds pushed together, affecting overall comfort. There were also frequent mentions of single bed sheets being used for double beds and thin bed linens. Pillows often came up as lacking in quality, being described as too low or uncomfortable. A few guests experienced worn-out mattresses or beds that were described as too soft or of poor quality.
In summary, while most guests found the beds at Hotel Ville House Premium to be comfortable and clean, there are areas in need of attention, particularly regarding the quality and consistency of bed linens, mattresses and pillows.
Cleanliness
Hotel Ville House Premium consistently impresses guests with its high cleanliness standards with many describing the rooms and facilities as clean, comfortable and well-maintained. Reviews frequently highlight the spotless conditions and excellent housekeeping, noting that the cleanliness is impeccable and the rooms are generally very clean and organized. Guests appreciate the fresh linens and the good cleanliness of both the rooms and bathrooms.
However, some feedback points to areas for improvement; a few mentioned that the walls need painting, bathrooms sometimes experience small leaks and room cleaning can occasionally be disappointing with some rooms reportedly needing cleaning or having a musty smell. Despite these occasional concerns, the general consensus is that the hotel maintains a high level of cleanliness, contributing to a pleasant and comfortable stay.
Staff
Hotel Ville House Premium has received numerous positive remarks about its staff from satisfied guests. Comments consistently highlight the team’s exceptional friendliness, helpfulness and attentiveness. Many noted that the customer service provided was not just good but excellent with special praise for the staff's politeness and professional demeanor. Specific employees like João Vitor and Eduardo were mentioned for their outstanding service. Reception services, including check-in and check-out processes, were flagged as being particularly efficient and pleasant. While a few isolated instances of less satisfactory encounters were noted, the overwhelming consensus is that the staff is a significant asset to the hotel, often going above and beyond to ensure a warm and welcoming experience. Guests commend the team's ability to exceed expectations, suggesting a highly reliable and customer-focused approach to service.
Wi-Fi
Hotel Ville House Premium receives contrasting reviews regarding its Wi-Fi service. Many guests found the internet to be good and Wi-Fi reliable in certain areas, mentioning that it didn't disappoint in their experiences. However, there are frequent mentions of weak signals and bad connectivity, particularly noting issues with the Wi-Fi not working in individual rooms. Despite these mixed reviews on internet performance, the hotel does offer TV with cable channels, adding some entertainment options for guests. Overall, while some visitors had a satisfactory experience with the Wi-Fi, others encountered connectivity challenges during their stay.
Parking
Hotel Ville House Premium offers a variety of parking options that have generally received positive feedback from guests. Complimentary and secure on-site parking is a common highlight, praised for its convenience and safety. Many appreciated the ample space available, which ensures there are plenty of spots regardless of the time of arrival. Several reviews noted that the parking is easy and requires no valet service, adding to the convenience of staying at the hotel.
However, some guests mentioned minor drawbacks, such as the parking lot being outdoors and not covered, which can be an issue during rainy weather. Additionally, there were mentions of the garage under maintenance and the occasional tight spot for vehicles. Despite these minor concerns, the overall sentiment around the parking facilities at Hotel Ville House Premium is positive, making it a strong point for those traveling by car.
Family
Hotel Ville House Premium emerges as a highly family-friendly destination, receiving multiple endorsements for its welcoming and attentive service. Families find it a pleasant place to rest with staff described as terrific and helpful, ensuring a comfortable stay. The accommodation options, such as rooms equipped with a double bed and an extra single bed, cater well to family needs. Additionally, the presence of cable TV with numerous cartoon channels proves popular among younger guests, making it an enjoyable stay for children. Guests have noted that the hotel is functional for stays with both family and friends, adding to its broad appeal. Overall, Hotel Ville House Premium is recommended by visitors as a great option for family stays, where even pets feel at home.
3 Star
Hotel Ville House Premium offers a superior cost-benefit ratio, making it a fantastic choice for budget-conscious travelers. With affordable prices, the hotel meets expectations for short stays, delivering services and amenities that align with its three-star rating. Guests appreciate the cleanliness and organization of the facilities and the well-preserved condition of the hotel, despite its age.
The hotel's location is noted as convenient, contributing to pleasant stays. While the hotel may lack significant charm or style, it compensates with a very good overall experience. Many guests highlight that they would revisit whenever in the area, indicating a satisfactory and consistent service. The hotel proves to be a reliable and practical option, offering superb value for the price paid.
Business
Hotel Ville House Premium is a solid choice for business travelers, providing excellent cost-effectiveness and value for work-related stays. The location is adequate, making it a convenient option for quick work trips. Soundproof windows in the rooms ensure a restful night's sleep, crucial for busy professionals. While the hotel is primarily good for sleeping, it stands out as a great option for business needs in Canoas, offering a businesslike atmosphere and a commendable cost-benefit ratio.
Accessible
Hotel Ville House Premium offers a commendable experience for guests with disabilities. Reviews highlight that the hotel's room layout is designed to be accessible and easy to navigate. Guests appreciate the disabled-friendly environment, noting that both general accessibility and specialized accommodations, such as wheelchair-accessible rooms, are well-implemented. The staff receive high praise for their excellent service, further enhancing the stay for those needing extra assistance. Additionally, the hotel is conveniently accessible by car, adding an extra layer of convenience for all travelers. Overall, Hotel Ville House Premium successfully ensures a conducive and welcoming atmosphere for guests with disabilities.
No, Hotel Ville House Premium doesn't have any pool.
No, a spa isn't available at Hotel Ville House Premium.
Yes, Hotel Ville House Premium welcomes dogs.
Yes, parking facilities are available at Hotel Ville House Premium.