Apartamentos Cerro Negro
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Summary of reviewsApartamentos Cerro Negro, set in the picturesque village of Capileira, stands out for its prime location. Situated in the town's heart, it provides guests with easy access to local bars, restaurants and charming village streets. Its central position also offers stunning views, particularly from the terraces that capture the beauty of the Sierra Nevada, making it an excellent base for exploring the Alpujarra region. The convenience of nearby parking further enhances its appeal for travelers.
Guests show appreciation for the spaciousness and value of the apartments, despite a mix of positive and negative experiences regarding the rooms. Some guests enjoyed spacious, well-located units with clean, new bathrooms and comfortable beds. However, many expressed concerns over outdated and unclean apartments, uncomfortable beds and dysfunctional facilities. The cleanliness issues were notable with mentions of dirty floors, greasy kitchens and neglected bathrooms.
A notable highlight is the staff, frequently praised for their kindness, attentiveness and willingness to address issues, making a significant positive impact on the guest experience. Names like Araceli, Antonio and Bernabe stand out for their exemplary service, contributing to the overall satisfaction of visitors.
Despite the positives, there are areas needing improvement. The Wi-Fi service is unreliable originating from a nearby pub and struggling to maintain a consistent connection in the apartments. The quality and condition of the beds also varied with many guests reporting discomfort due to old, sunken mattresses and inadequate bedding.
In summary, Apartamentos Cerro Negro's prime location, spacious apartments and friendly staff are significant strengths. However, improvements in cleanliness, bed quality and Wi-Fi connectivity are necessary to elevate the overall guest experience.
Categories
Guests show appreciation for the spaciousness and value of the apartments, despite a mix of positive and negative experiences regarding the rooms. Some guests enjoyed spacious, well-located units with clean, new bathrooms and comfortable beds. However, many expressed concerns over outdated and unclean apartments, uncomfortable beds and dysfunctional facilities. The cleanliness issues were notable with mentions of dirty floors, greasy kitchens and neglected bathrooms.
A notable highlight is the staff, frequently praised for their kindness, attentiveness and willingness to address issues, making a significant positive impact on the guest experience. Names like Araceli, Antonio and Bernabe stand out for their exemplary service, contributing to the overall satisfaction of visitors.
Despite the positives, there are areas needing improvement. The Wi-Fi service is unreliable originating from a nearby pub and struggling to maintain a consistent connection in the apartments. The quality and condition of the beds also varied with many guests reporting discomfort due to old, sunken mattresses and inadequate bedding.
In summary, Apartamentos Cerro Negro's prime location, spacious apartments and friendly staff are significant strengths. However, improvements in cleanliness, bed quality and Wi-Fi connectivity are necessary to elevate the overall guest experience.
Dog Friendly Apartment
Cheap Apartment
3-Star Apartment
About Apartamentos Cerro Negro
License: A/GR/00036
Guest Reviews
Location
Despite the absence of a pool, the location remains a significant highlight. Guests frequently note the stunning views from the terraces with some even catching glimpses of the majestic Sierra Nevada. The central placement not only enhances the ease of sightseeing within Capileira but also serves as a gateway for scenic mountain routes, contributing to a satisfying travel experience.
While the apartments are noted for their spaciousness and decent value for money, the warmth and helpfulness of the staff also play a pivotal role in guest satisfaction. However, it's worth mentioning that some reviews pointed out issues with cleanliness and the occasional noise from nearby pubs. Nonetheless, for those prioritizing convenience and spectacular surroundings, 'Apartamentos Cerro Negro' remains a compelling choice, wrapped in the natural beauty and cultural richness of the Alpujarras.
Rooms
However, there are numerous criticisms. Many guests have reported that the apartments felt old with some describing them as very dirty and even infested with cockroaches. Complaints about the beds and mattresses being uncomfortable and in poor condition are common with reports of creaking and the mattresses sinking. Some rooms were not properly cleaned upon arrival, forcing guests to wait. There were also issues with essential facilities like the stove, toilet cistern and refrigerator not functioning. Additionally, guests have noted delays in room availability and inadequate provision of towels.
In summary, while some aspects of the 'Apartamentos Cerro Negro' are commendable, significant improvements are needed in cleanliness, comfort and maintenance to enhance the overall guest experience.
Beds
Cleanliness
On a positive note, some guests did find their accommodations to be clean and spacious, emphasizing the comfort and convenience of the amenities provided. The apartments’ prime location also received praise, along with responsive assistance from the staff when issues were reported. Despite the negatives, a few guests mentioned that the apartments exceeded their expectations and found them to be a cute and clean place to stay.
In summary, while the location and some aspects of the service at Apartamentos Cerro Negro are appreciated, there is a clear need for improvement in cleanliness and general maintenance to enhance the overall guest experience.
Staff
Guests often praised specific individuals for their excellent service, remembering their names and acts of kindness, such as Antonio and Bernabe. The manager and restaurant staff also received appreciation for their friendliness and polite demeanor. While there were a few mentions of distracted or impersonal treatment and some issues with initial check-in experiences, these instances appear to be exceptions rather than the rule.
Overall, the dedicated and responsive staff contribute positively to the value for money and overall experience at Apartamentos Cerro Negro, making it a favored choice for many visitors despite occasional hiccups in service or facility maintenance.
Wi-Fi
No, Apartamentos Cerro Negro doesn't have any pool.
No, a spa isn't available at Apartamentos Cerro Negro.
Yes, Apartamentos Cerro Negro welcomes dogs.
No, parking facilities aren't available at Apartamentos Cerro Negro.
No, Apartamentos Cerro Negro doesn't have a gym.
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