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Summary of reviewsPremiere Classe Carcassonne offers a strategic and convenient location for travelers, positioned near the airport and highways, making it accessible for those traveling by car or catching early flights. Guests appreciate its proximity to the medieval city center and Carcassonne Castle, about a 10-minute drive away. Despite its location in a busy commercial zone, many find the hotel calm and quiet, promising a peaceful night's rest. The secure parking, affordable rates and straightforward access add to its appeal, making it ideal for families and budget-conscious travelers.
The breakfast experience is deemed good value for money with guests mentioning its simple yet sufficient offerings, including decent coffee and a hearty selection of bread and brioche. While the variety could improve with more options like cold cuts, cheeses and fresh fruits and despite occasional logistical issues in the breakfast room, the friendly staff and cleanliness of the breakfast area are positively noted.
Rooms at Premiere Classe Carcassonne are clean, functional and equipped with necessary amenities, despite being compact. They are generally described as comfortable with clean bedding and practical bathroom facilities. The easy self-check-in process via kiosk adds to the convenience. Despite minor issues like small room size, occasional noise and ventilation concerns, the rooms provide a satisfactory stay, especially for short visits.
Cleanliness is a mixed area with many guests praising the hotel's efforts to maintain clean and comfortable rooms, marked by fresh sheets and towels. Although some reviews mention issues with odors and specific cleanliness lapses, the cleanliness and convenience of the hotel leave a positive impression overall.
The staff at Premiere Classe Carcassonne receive high praise for their friendliness, professionalism and excellent customer service. The welcoming reception team and dedicated housekeeping staff enhance the guest experience, creating a pleasant and inviting atmosphere.
While the Wi-Fi service is appreciated for its reliability and inclusion as a free amenity, it faces criticisms regarding inconsistency and poor signal in some areas. Despite these issues, it meets the basic needs of many guests.
The parking facilities are a significant advantage with secure, spacious and free parking often highlighted by visitors. The convenient on-site parking and secure closed parking at night add to the hotel's appeal.
For families, the bunk bed setup is particularly popular with children, making it a fun and practical choice. Although the hotel is well-suited for small families, larger groups might need additional rooms. Despite minor inconveniences, the hotel's economical rates and family-friendly features offer excellent value for money.
The bedding is generally comfortable with clean and cozy large double beds, contributing to a restful sleep. Although a few guests mentioned issues with mattress quality, the overall sentiment remains positive regarding bed comfort.
Accessibility features at Premiere Classe Carcassonne include convenient highway access, electronic check-in and close proximity to the airport. Despite the lack of an elevator and small bathrooms, the hotel's overall accessibility is praised, especially for travelers with mobility needs.
Lastly, the hotel is noted for its pet-friendly policy, allowing dogs for an additional fee. The presence of a dedicated dog park adds to the comfort of canine guests, making it a commendable choice for travelers with pets.
In summary, Premiere Classe Carcassonne offers a budget-friendly, convenient and welcoming stay, particularly suitable for short visits, families and travelers on the go with some areas for potential improvement. Show more
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Categories
Dog Friendly Hotel
This hotel welcomes pets. It provides a simple stay for guests traveling with their animal companions.
Cheap Hotel
As a Premiere Classe hotel, this location provides budget-friendly accommodations. It is located on 155 Allée Gutenberg, offering essential amenities for cost-conscious travelers.
Accessible Hotel
This hotel is equipped to receive persons with reduced mobility, with two rooms specially equipped for their needs.
Hotel with Parking
Room Types
Double RoomFree WiFi and an LCD TV feature in this room.
Triple Room (1 Double Bed + 1 Single Bed)Free WiFi and an LCD TV feature in this room.
Triple RoomFree WiFi and an LCD TV feature in this room.
Guest Reviews
7.0
Good
Location
Premiere Classe Carcassonne boasts a strategic and convenient location for travelers. Positioned near the airport and the highway, it offers easy access for those traveling by car or catching early flights. The hotel is situated in an industrial area on the outskirts of the city, which hosts a variety of shops, supermarkets and dining establishments, including popular spots like McDonald's and Lidl.
For visitors looking to explore Carcassonne, the hotel is just a short drive away (around 10 minutes by car) from the medieval city center and the famous Carcassonne Castle. The proximity to the commercial area provides added convenience for shopping and dining. Despite its position in a busy commercial zone, many reviewers appreciated the calm and quiet of the location, making it a suitable stopover for a peaceful night’s rest.
The hotel’s secure parking, affordable rates and straightforward access to major roads add to the overall positive experience. It is ideal for families and travelers passing through who are seeking functionality and value. However, it should be noted that the hotel is somewhat removed from the city center and can be noisy due to its position near busy roads. Despite these minor drawbacks, guests found the location to be very good for short stays, airport access and quick trips into Carcassonne.
Breakfast
The breakfast experience at Premiere Classe Carcassonne is varied based on guest reviews. Many guests found the breakfast to be good value for the price, citing it as simple but sufficient with decent coffee and a filling selection including bread, brioche and butter. The overall quality is considered fair by some and the hearty nature of the breakfast impressed several visitors, particularly given the affordable pricing.
However, the breakfast offerings were often described as limited and lacking in variety. Common criticisms include the absence of cold cuts, cheeses and fresh fruits with the bread quality frequently noted as poor. Some guests were disappointed by the overall industrial feel of the food with stale bread and excessively sweet pastries drawing specific complaints.
The breakfast room itself was mentioned several times with its size being a recurring issue; some guests found it too small and crowded. There were also occasional logistical problems, such as closing times not aligning with guest expectations. Despite these drawbacks, the friendliness of the staff and the overall cleanliness of the breakfast area were positively remarked upon.
In summary, while the breakfast at Premiere Classe Carcassonne received praise for its value for money and satisfying basic needs, improvements in variety, quality and service logistics could enhance the overall guest experience.
Rooms
Located within a convenient distance from Carcassonne Airport and local shops, Premiere Classe Carcassonne offers simple accommodations that are generally clean and functional. The rooms, although very compact, are equipped with basic amenities such as comfortable bedding and practical bathroom facilities. Many guests found the rooms sufficient for a short stay with some describing them as clean and cozy. The hotel also provides easy self check-in via a kiosk, which many appreciated for its efficiency.
While the small room size was a recurrent issue for many, particularly for families or groups, the rooms still managed to meet expectations in terms of cleanliness and comfort. Some guests noted noise from traffic and surrounding areas, but it did not significantly affect their stay. The minimalist design of the rooms includes a double bed, sometimes accompanied by a small bunk bed and a very compact bathroom, reminiscent of airplane facilities.
However, it seems the rooms could benefit from better ventilation and odor control, as there were mentions of stale tobacco smells. Despite their narrowness, the rooms were often praised for being tidy and equipped with necessary features. Comfortable bedding was another highlighted positive aspect. For travelers looking for a budget-friendly option, Premiere Classe Carcassonne delivers satisfactory accommodations without any frills.
Beds
Premiere Classe Carcassonne offers a mixed bag of experiences when it comes to bed comfort with many guests praising the quality of their sleep. The bedding is generally noted for being comfortable, encompassing soft pillows and firm mattresses. The large double beds, in particular, drew positive mentions for their cozy and sizable build. Many reviews emphasized that the beds and bedding were clean, adding to the overall comfort.
However, the feedback isn't entirely glowing. A handful of guests pointed out issues such as poor-quality mattresses, which were sometimes described as thin, hard or dirty. Despite these isolated complaints, the prevailing sentiment is that the beds at Premiere Classe Carcassonne are sufficiently comfortable, making it a viable option for those seeking a budget-friendly stay with decent bedding.
Cleanliness
Premiere Classe Carcassonne receives mixed reviews regarding its cleanliness. On the positive side, many guests praised the hotel for having clean and comfortable rooms with some describing the cleanliness as impeccable and very good value for money. The cleaning staff are frequently commended for their efforts and rooms are often described as well-kept, tidy and refreshed daily, including clean sheets and towels. Some guests additionally highlight the clean and functional aspects of the hotel, as well as its convenient location near the airport and highways.
However, several reviews indicate areas needing improvement. Common complaints include the presence of unpleasant odors, such as stale tobacco smoke and issues with bathroom cleanliness. Specific problems noted by guests include dirty floors, cobwebs, cigarette butts and cans left in the rooms. While some reviews acknowledge an average level of cleanliness, others mention significant lapses such as dirty sheets, unclean showers and overall inadequate cleaning.
Despite these mixed experiences, the hotel's general convenience, friendly staff and affordability often leave a positive impression, making it a suitable choice for budget-conscious travelers seeking a practical and clean place to stay.
Staff
Premiere Classe Carcassonne's staff consistently receive high praise from guests for their friendliness, professionalism and attentiveness. Upon arrival, guests are greeted by welcoming and helpful receptionists who provide excellent customer service, complete with smiles and thoughtful recommendations, including dining options. The staff's availability and politeness do not go unnoticed, making guests feel valued and cared for throughout their stay.
The reception team stands out for their courtesy and ability to address issues efficiently, contributing to a pleasant check-in experience. The housekeeping staff also deserve commendation for their professionalism and friendliness, ensuring the premises remain clean and comfortable.
Despite a few criticisms regarding language barriers and occasional lapses in service, the overall impression is that of a warm and inviting atmosphere created by a dedicated team. In summary, the staff at Premiere Classe Carcassonne significantly enhance the guest experience through their exceptional service and approachable demeanor.
Wi-Fi
Premiere Classe Carcassonne offers a mixed experience when it comes to Wi-Fi access. On the positive side, many guests appreciated the strong, reliable Wi-Fi connection, describing it as good, excellent and functional, which contributes to a more enjoyable stay. In particular, guests noted the convenience of having free Wi-Fi included, often available at request and its reliability added to other amenities like private parking.
However, it seems that the Wi-Fi service can be inconsistent. Several guests reported issues such as poor reception, low signal in some rooms and intermittent connectivity. In certain cases, the Wi-Fi did not work at all, leaving some areas of the hotel without any connection. Others mentioned the internet being slow or unstable, making it difficult to use.
Overall, while Premiere Classe Carcassonne provides free Wi-Fi that meets basic needs for many users, the service can be spotty and unreliable at times, particularly in specific locations of the hotel. Travelers dependent on stable internet access might find this aspect challenging.
Parking
Premiere Classe Carcassonne offers visitors a range of parking facilities that cater to various needs and preferences. Guests commonly highlight the convenience and security of the hotel's parking options. The availability of free parking is frequently praised with many visitors appreciating that parking is included in their stay.
The parking lot is described as spacious and easy to access, providing ample space for vehicles. The peace of mind offered by the secure, closed parking at night is a key feature, ensuring that vehicles are safe and protected.
Several reviews mention the benefit of on-site private parking, which is particularly valuable when considering the proximity to nearby supermarkets and restaurants. This convenience allows guests to park right at the hotel, making it easier to access their rooms directly.
While there are a few mentions of the parking spaces being small and the lot potentially crowded and some criticism about the lighting and the need for a parking code, the overall sentiment remains positive. Most guests find the parking at Premiere Classe Carcassonne to be a significant advantage, contributing to a pleasant and stress-free stay.
Family
The Premiere Classe Carcassonne hotel seems to be a practical choice for families looking to spend a night or make a brief stopover. Many guests appreciated the bunk bed setup, which was particularly popular with children, adding an element of fun to the stay. The loft beds provided an enjoyable sleeping arrangement for kids, making the rooms more family-friendly.
The hotel's location near plenty of shops also adds convenience for families needing to make quick stops for necessities. While the hotel is well-suited for smaller families, some guests noted that larger families might find the need to book multiple rooms since family rooms for more than three aren’t available.
Being economical is another highlight of Premiere Classe Carcassonne, offering competitive rates that are attractive for those traveling with children, although some guests mentioned the small size of the bathrooms. Despite some minor inconveniences, the hotel provides an excellent value for money, particularly for short stays.
Accessible
Premiere Classe Carcassonne boasts strong accessibility features that make it an excellent choice for travelers with disabilities, especially those arriving by car. Located conveniently close to the highway and just a short drive from the airport (about 4-5 minutes), the hotel is easy to find and well-placed within an accessible industrial park offering a variety of services. The availability of wheelchair-accessible parking further adds to its appeal for disabled guests.
The property features an agile and efficient electronic check-in system, which is particularly handy for late arrivals. Rooms are described as simple but functional with clean air-conditioned spaces and same floor level rooms contributing to overall convenience and accessibility. The proximity to amenities like airports and bakeries adds an extra layer of ease for guests.
However, the hotel falls short in a few areas. There is no elevator, which might pose a challenge for guests with mobility issues, especially those needing knee support. Also, the bathrooms are notably small with some reviews highlighting that they are not suitable for tall individuals or fully accessible. Issues such as bathroom doors that don’t close properly and narrow bathroom spaces are points of concern.
While not centrally located, the hotel offers free parking and ensures ease of access to the city center within a 10-minute drive, making it a practical choice for those planning to navigate Carcassonne by car. Overall, Premiere Classe Carcassonne offers good value for money with its ease of access and functional amenities, although some improvements in accessibility features like the addition of an elevator would enhance guest experience further.
Dog Friendly
Premiere Classe Carcassonne is recognized for its accommodating pet policy, allowing guests to stay with their dogs for an additional fee. The hotel charges €7.5 for a small dog, although some guests have noted that other hotels might charge €5 for similar services. Reviews highlight that both small and larger dogs are welcomed with several guests appreciating the seamless acceptance of their pets. The presence of a dedicated dog park stands out as a commendable feature, providing a perfect space for canine guests. Overall, the hotel is praised for being dog-friendly, offering the possibility for guests to travel with their pets comfortably.
No, Premiere Classe Carcassonne doesn't have any pool.
No, a spa isn't available at Premiere Classe Carcassonne.
Yes, Premiere Classe Carcassonne welcomes dogs.
Yes, parking facilities are available at Premiere Classe Carcassonne.
No, Premiere Classe Carcassonne doesn't have a gym.