SOWELL HOTELS Les Chevaliers

Carcassonne 43.21103200, 2.35820000 , 2 Bis Rue Des Calquières (Show on Map)
8.3
Very Good


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Summary of reviewsSOWELL HOTELS Les Chevaliers in Carcassonne receives favorable reviews, notably for its top-tier location, exceptional breakfast, cleanliness and dedicated staff. The hotel is perfectly situated between the medieval citadel and the vibrant city center, providing easy access to both the historic and modern parts of Carcassonne. Guests cherish the breathtaking views from the terrace, balcony and garden, making it an ideal base for exploration. The short, scenic walk to the city's attractions, along with the peaceful atmosphere and convenient parking, adds to its allure.

Breakfast at the hotel is a standout feature, frequently praised for its hearty, varied and well-organized buffet. Diners appreciate the abundance and quality of the offerings, which include a mix of fresh pastries and luxurious French items, all served in a lovely environment with spectacular views of the citadel. The overall experience is further elevated by the reasonable pricing, noted as good value for money.

The hotel's rooms are commended for their cleanliness, modern décor, spaciousness and comfort. Guests appreciate amenities like coffee machines and soundproofing, contributing to a restful stay. The beautiful views from the balconies, especially those facing the medieval city and castle, are often highlighted. Minor drawbacks include variations in room size and occasional maintenance issues, but overall, the accommodations are found to be aesthetically pleasing and tranquil.

Cleanliness is a strong attribute of the hotel with many guests describing the rooms and facilities as spotless and well-maintained. Housekeeping is praised for maintaining high standards, further enhancing the comfort and experience of guests.

The staff at SOWELL HOTELS Les Chevaliers receive high marks for their friendliness, attentiveness and professionalism. Many guests commend the reception team for their warm hospitality and efficiency with special mentions for individuals like Tamara, Katerine, Nuria and Abdel. The willingness to accommodate requests and the ability to communicate in various languages further contribute to a positive guest experience.

WiFi at the hotel generally meets the needs of most visitors with many reviews reflecting satisfaction with the fast, strong and free internet access throughout the facility.

The hotel's spa, though requiring early bookings and adherence to schedules due to its location in an adjacent hotel, receives positive feedback for its cleanliness, quality and relaxing atmosphere. When available, the spa experience is highly praised by guests.

For families, SOWELL HOTELS Les Chevaliers proves to be an excellent choice. The hotel offers spacious family rooms and practical amenities like a kids club, enhancing the stay for those traveling with children. The friendly staff and secure facilities provide a comforting environment for families to enjoy their time.

However, the dining experience at the hotel is described as mixed. While many guests enjoy the food, reasonable pricing and pleasant ambiance of dining on the terrace, others feel let down by limited menu options and instances of mediocre quality. Despite these mixed reviews, the overall sentiment toward dining remains positive among numerous visitors.

Lastly, while the hotel generally provides a comfortable and pleasant stay, some guests feel that it falls short of the typical expectations for a four-star establishment. Areas noted for improvement include the inclusion of more amenities and maintaining consistent standards in room size and facilities.

Overall, SOWELL HOTELS Les Chevaliers is celebrated for its prime location, exceptional breakfast, cleanliness and an outstanding team of staff, making it a favored accommodation for exploring the enchanting city of Carcassonne.
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Categories
Hotel with Spa
This hotel is listed as a spa hotel in Carcassonne. It provides a relaxing environment and professional service, ensuring a pleasant and rejuvenating spa experience.

Family Friendly Hotel
Provides comfortable accommodations and a convenient location. The hotel's amenities and accessibility make it a practical choice for families visiting Carcassonne.

Dog Friendly Hotel
The hotel welcomes pets and offers spa services and facilities. It allows pets and provides a relaxing experience.

4-Star Hotel
This hotel offers a luxurious stay with excellent amenities and friendly staff. Its central location provides easy access to the city's main attractions, enhancing the overall experience.

Romantic Hotel

Accessible Hotel

Room Types
Standard Double Room The double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a bath and a hairdryer. The double room offers a wardrobe, a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.

Standard Twin Room The twin room provides air conditioning, a coffee machine, as well as a private bathroom featuring a bath and a hairdryer. The twin room offers a wardrobe, a safe deposit box, a carpeted floor, heating and a flat-screen TV with satellite channels. The unit offers 2 beds.

Large Double Room Featuring free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The air-conditioned double room features a flat-screen TV with satellite channels, a coffee machine, a wardrobe, a safe deposit box as well as an inner courtyard view. The unit has 1 bed.

Large Twin Room Providing free toiletries, this twin room includes a private bathroom with a bath and a hairdryer. The air-conditioned twin room provides a flat-screen TV with satellite channels, a coffee machine, a wardrobe, a safe deposit box as well as an inner courtyard view. The unit offers 2 beds.

Classic Triple Room Providing free toiletries, this triple room includes a private bathroom with a bath and a hairdryer. The air-conditioned triple room provides a flat-screen TV with satellite channels, a coffee machine, a wardrobe, a safe deposit box as well as an inner courtyard view. The unit offers 3 beds.

Twin Room with Garden View Providing free toiletries, this twin room includes a private bathroom with a bath and a hairdryer. The air-conditioned twin room provides a flat-screen TV with satellite channels, a coffee machine, a wardrobe, a safe deposit box as well as garden views. The unit offers 2 beds.

Double Room with Garden View Providing free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The air-conditioned double room provides a flat-screen TV with satellite channels, a coffee machine, a wardrobe, a safe deposit box as well as garden views. The unit offers 1 bed.

Triple Room with Garden View Providing free toiletries, this triple room includes a private bathroom with a bath and a hairdryer. The air-conditioned triple room provides a flat-screen TV with satellite channels, a coffee machine, a wardrobe, a safe deposit box as well as garden views. The unit offers 3 beds.

Deluxe Double Room with Castle View This air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with city views. The unit has 1 bed.

Deluxe Twin Room with Castle View This air-conditioned twin room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with city views. The unit offers 2 beds.

Deluxe Triple Room with Castle View This air-conditioned triple room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with city views. The unit has 2 beds.

Guest Reviews
8.3
Very Good
Location
Nestled between the enchanting medieval citadel and the vibrant city center, SOWELL HOTELS Les Chevaliers boasts an enviable location that renders it an ideal base for exploring Carcassonne. Its proximity to the old city and the castle is frequently lauded with guests appreciating the short, scenic walk to the historic sites. The captivating views from the hotel, particularly from the terrace, balcony and garden, offer stunning vistas of the old bridge, fortress and city ramparts—an experience many guests described as breathtaking and unparalleled.

Situated conveniently by the River Aude and the Pont Vieux, the hotel provides easy access to both the medieval Cité and the modern part of Carcassonne, positioning guests within walking distance to numerous attractions, shops and restaurants. The exceptional location allows for a seamless exploration of the city's rich history and vibrant present, making it a perfect springboard for sightseeing.

The quiet, peaceful atmosphere paired with excellent views ensures a tranquil stay, cherished by those seeking both comfort and beauty. Guests often highlight the hotel's cleanliness, spacious rooms and the friendly, helpful staff, enhancing the overall experience. Close yet calm with the convenience of nearby parking, Les Chevaliers truly offers an impeccable setting for a Carcassonne adventure.

Breakfast
SOWELL HOTELS Les Chevaliers consistently impresses guests with its breakfast offerings. Visitors frequently highlight the hearty, varied and well-organized buffet that caters to diverse tastes. The breakfast often receives praise for its abundance and quality, featuring fresh and delicious products. Many reviews mention the lovely environment in which breakfast is served, including dining outdoors in a garden with spectacular views of the citadel, enhancing the overall experience.

Guests appreciate the wide selection of both hot and cold dishes, including savory and sweet options, which are regularly replenished. The quality and variety of the breakfast, from fresh pastries to luxurious French items, have left a positive impression on many. Visitors find the breakfast to be good value for money, often remarking on the reasonable price of €15 per person. The pleasant setting, complete with views of the castle, adds to the overall enjoyment and makes breakfast a memorable part of their stay.

While there are a few comments about occasional busy mornings or disappointment with certain items, the overwhelming consensus is that the breakfast at SOWELL HOTELS Les Chevaliers is a standout feature, contributing significantly to the positive guest experience.

Dinner
At SOWELL HOTELS Les Chevaliers, dining experiences evoke a mixed spectrum of emotions among guests. On the positive side, many found the food to be excellent with commendations toward the restaurant's good service, the taste of meals and reasonable pricing. The cassoulet, a local specialty, was particularly praised by several visitors. Special events like the Christmas buffet and New Year's Eve dinner stood out as memorable and fantastic in value. Many guests also enjoyed the opportunity to dine on the terrace during the evening, adding a pleasant ambiance to their meal.

However, the dining experience was not universally acclaimed. Some guests felt let down by limited menu options and repetitive dishes. There were instances of dissatisfaction with the quality, presentation and freshness of the food with a few diners describing their meals as mediocre or even inedible. Complaints also highlighted the occasional closure of the restaurant and long waiting times for dinner service. Several guests expressed dissatisfaction with the value for money, citing small portions and an overly expensive dining experience.

Despite these drawbacks, many guests still found their evening meals to be highly enjoyable and well-executed. The mentioned shortcomings highlight areas for improvement in service consistency and menu variety. Nonetheless, the hotel's dining offerings have certainly left a favorable impression on numerous visitors, contributing positively to their overall stay.

Rooms
At SOWELL HOTELS Les Chevaliers, the rooms received praise for their cleanliness, spaciousness and comfort. Many guests appreciated the modern décor and well-equipped amenities like coffee machines. The soundproofing was reported to be good, ensuring a quiet and restful stay. Numerous reviews highlighted the beautiful views from the balconies with some rooms offering stunning sights of the medieval city and the castle.

However, some comments indicated that room sizes varied significantly with several guests finding their accommodations to be smaller than expected for a 4-star hotel. Issues such as the absence of a mini-fridge or air conditioning, limited space for movement and occasional maintenance flaws like chipped paint and minor bathroom issues were noted.

Upgraded rooms often provided additional comfort and better views, which was a pleasant surprise for many. Despite the occasional drawback regarding room size or missing facilities, the overall sentiment leaned towards a comfortable and aesthetically pleasing stay with excellent views and a tranquil environment. The central location of the hotel also added to the convenience, making it a favored choice for exploring the old and new parts of the city.

Beds
Travelers have shared a variety of opinions about the beds at SOWELL HOTELS Les Chevaliers. Many guests found the beds to be exceptionally comfortable and spacious, noting the quality bedding and the large size of the mattresses. The super king-sized beds were particularly praised for their comfort. Cleanliness and comfort were consistently highlighted with guests frequently commenting on the coziness of the rooms and beds.

However, some guests mentioned issues with the bed comfort, such as soft or worn mattresses that had more sunken areas due to usage. There were complaints about uncomfortable pillows and noisy beds at night. The additional or extra beds provided in rooms were often described as narrow and uncomfortable, especially for a child.

Overall, most guests had a very positive experience regarding the comfort of the beds, contributing to a good night's sleep, despite a few points of dissatisfaction related to certain mattresses and pillows.

Cleanliness
SOWELL HOTELS Les Chevaliers largely excels in cleanliness, as confirmed by numerous guest reviews. Many visitors highlight that the rooms and facilities are very clean with some noting that the cleanliness is excellent or even impeccable. Guests appreciate the clean, comfy and spacious rooms that are well-maintained and serviced regularly. The spotless rooms and new, updated decor contribute to a comfortable stay.

Despite this praise, there are sporadic mentions of superficial cleaning in some areas with specific issues in bathrooms and carpets. Some guests encountered dirty bathroom tiles and sticky floors, while others experienced unclean balconies. However, these negative instances appear as exceptions rather than the norm, as the overall sentiment remains positive.

The hotel’s excellent housekeeping stands out with rooms being described as extremely clean, super clean and well-kept. Guests appreciate the hotel’s cleanliness in enhancing their overall comfort and experience. The modern and new furnishings further add to the hotel's appeal, making it a preferred choice for those prioritizing hygiene and comfort in their accommodations.

Staff
The reviews for SOWELL HOTELS Les Chevaliers repeatedly highlight the exceptional quality of their staff. Consistently described as very friendly, attentive and welcoming, the hotel's personnel have gone above and beyond in their efforts to create a positive experience for guests. The reception team, in particular, has received numerous commendations for their professionalism, efficiency and warm hospitality. Guests also noted the staff's willingness to accommodate requests, often making their stays more enjoyable and personalized.

From the front desk to the restaurant, the emphasis on kindness and attentiveness is apparent with special mentions for individuals like receptionists Tamara, Katerine, Nuria and Abdel for their outstanding service. The smiling, polite and courteous demeanor of the employees stands out, as does their ability to communicate in various languages, despite occasional language barriers.

Instances of exceptional service include staff members arranging taxis, providing thoughtful welcome gifts and ensuring a seamless check-in process. The professionalism and warmth exhibited by the team have made a significant impact, leaving guests with positive impressions and memorable experiences.

While there were isolated mentions of less favorable interactions and occasional language issues, these were overshadowed by the overwhelming number of positive reviews. Overall, the dedication and hospitality of the staff at SOWELL HOTELS Les Chevaliers play a crucial role in the hotel’s strong reputation among travelers.

Wi-Fi
SOWELL HOTELS Les Chevaliers offers a generally positive WiFi experience, appreciated by many guests for its reliability and convenience. Many reviews reflect satisfaction with the fast, strong WiFi available free of charge throughout the hotel, making it an appealing choice for travelers who need consistent internet access. Although some guests experienced weaker connectivity and occasional disruptions, the majority of feedback highlights that the internet was adequate and often described as good or excellent in quality. However, a few travelers faced issues with connectivity and noted the absence of a phone in the room to contact reception for assistance. Despite isolated drawbacks, the overall consensus suggests that the WiFi service at SOWELL HOTELS Les Chevaliers meets the needs of most visitors effectively.

Spa
Guests of SOWELL HOTELS Les Chevaliers have shared mixed feedback about the hotel's spa offerings with a notable emphasis on positive experiences. Many reviewers found the spa to be very good, well-maintained and relaxing. The facilities include both indoor and outdoor options, adding to the variety and enjoyment. Others described their spa experience as perfect, top-notch and enriching, underscoring the excellent cleanliness and overall ambiance.

However, some reviews mentioned that the spa services were unavailable during their stay or required appointments, suggesting potential scheduling challenges. Additionally, the spa is actually part of an adjacent hotel, necessitating early bookings and adherence to specific schedules and capacity limits. This external location was a minor inconvenience for some visitors. Despite this, when available, the spa experience was predominantly praised for its quality and the relaxing atmosphere it provided.

Guests also noted the necessity for advance reservations, particularly for peak periods and highlighted that the spa is generally free or included, strengthening the overall value proposition of staying at SOWELL HOTELS Les Chevaliers.

Family
SOWELL HOTELS Les Chevaliers in Carcassonne offers an ideal setting for family trips, featuring a friendly and family-oriented atmosphere. The hotel provides spacious family rooms, some offering a spectacular view of the medieval city. Guests appreciate the practical amenities, such as family services and a kids club, which cater specifically to families traveling with children. Breakfast comes highly recommended with a variety of hot and cold options available. The hotel staff are noted for their friendliness and support, contributing to a comforting and pleasant stay. Additionally, the hotel is located in a safe area and offers secure facilities, which adds to the overall sense of security for families. Overall, the hotel is seen to provide a welcoming environment where both adults and children can enjoy a nice family stay.

4 Star
SOWELL HOTELS Les Chevaliers has received mixed reviews from its guests with many noting that it falls short of the typical expectations for a four-star establishment. Guest feedback indicates that while some facilities and services meet the four-star standard, others do not.

Positively, the general cleanliness and overall decoration of the hotel are appreciated. Service at the hotel is deemed excellent by several guests with everything perfectly organized and a high standard of hospitality maintained. Additionally, the hotel's location provides a view that adds value to the stay and contributes to an overall positive rating.

However, the absence of amenities commonly found in four-star hotels, such as mini-fridges in the rooms and more spacious accommodation, is a recurring issue. Rooms are noted to be smaller than expected and some guests have reported non-functioning air conditioning and cleanliness that could be improved, particularly in the bathrooms. The breakfast offering is described as simple, not meeting the expectations set by its four-star rating.

There is a sentiment among many reviewers that the hotel is more comparable to a three-star establishment with some going as far as to say that it doesn’t deserve its four-star rating. Examples of this include the lack of luxurious touches, basic services that one would expect from a higher-rated hotel and overall disappointment in the facilities.

Despite these critiques, some guests find that, for its location and certain aspects of its services, the hotel can still be considered a decent choice, especially if expectations are adjusted accordingly. For those expecting a quintessential four-star experience, however, it might fall short.

Accessible
SOWELL HOTELS Les Chevaliers, located near the city center, offers a convenient and well-connected location for guests with disabilities. The hotel provides accessible facilities and rooms, ensuring that wheelchair users and those with reduced mobility can navigate with ease. Guests appreciated the wheelchair accessibility and found the accommodations suitable for those with mobility issues.

Although there are some challenges, such as no on-site parking and initial difficulty finding the hotel even with GPS, the nearby public and private parking options help mitigate these concerns. The hotel's proximity to key attractions and public transport makes it easy for guests to explore the area on foot, despite the need for occasional walking.

In general, the accessible design and central location contribute to a positive experience for guests with disabilities, allowing them to enjoy the city safely and conveniently.

Romantic
Nestled in an enchanting location, SOWELL HOTELS Les Chevaliers offers a romantic setting ideal for couples seeking a memorable getaway. With breathtaking views of the medieval city and castle, the hotel provides a picturesque backdrop perfect for romantic walks at night or simply enjoying from a scenic balcony. The rooms are thoughtfully decorated and designed to enhance the romantic atmosphere, making it an extraordinary spot for a special retreat. Whether planning a romantic getaway or a serene couples' escape, the hotel's magnificent vistas and charming location ensure an unforgettable experience in any season.

Dog Friendly
SOWELL HOTELS Les Chevaliers stands out as a dog-friendly destination, welcoming pets with open arms and offering various accommodations to ensure a comfortable stay for both owners and their four-legged friends. The hotel allows dogs in many areas, including on the terrace, where guests can enjoy breakfast with their pets. While dogs are not permitted in the restaurant, the rest of the hotel is quite accommodating with designated dog-friendly rooms and terraces.

Located in a prime spot for exploring the old cité and enjoying New Year's Eve festivities, this smoke-free family hotel provides a safe and suitable environment for visitors and their pets. The hotel's dog-friendly policies have received commendation with facilities such as elevators and non-smoking floors contributing to a pleasant stay.

However, it’s worth noting concerns about hygiene due to the hotel's pet-friendly nature. Despite the restriction in the restaurant, the overall pet-welcoming atmosphere ensures that both guests and their dogs feel at home during their stay at SOWELL HOTELS Les Chevaliers.


No, SOWELL HOTELS Les Chevaliers doesn't have any pool.

Yes, a spa is available at SOWELL HOTELS Les Chevaliers.

Yes, SOWELL HOTELS Les Chevaliers welcomes dogs.

No, parking facilities aren't available at SOWELL HOTELS Les Chevaliers.

No, SOWELL HOTELS Les Chevaliers doesn't have a gym.

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