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Summary of reviewsThe ibis Carlisle City Centre garners positive acclaim primarily for its exceptional location in the heart of Carlisle, providing easy access to the train station and various local attractions, shops, restaurants and bars. This central positioning is particularly beneficial for exploring the city's nightlife, dining options and historical sites, making it an ideal choice for both business and leisure travelers. Free parking adds further value and convenience to guests' stay.
Guests generally enjoy the breakfast at the hotel, which is described as plentiful, well-cooked and delicious with a wide variety of options available, including veggie/vegan choices. The staff's involvement and friendliness significantly enhance the breakfast experience, although some guests mention the cost as a drawback. Dinner also receives favorable reviews for its delicious, plentiful options with the bar area providing a lovely ambiance for meals and drinks. While occasional issues like slow service or overcooked food are noted, the overall quality is positively received.
Room reviews reflect appreciation for the cleanliness, comfort and functionality with powerful showers frequently highlighted. However, some guests find the rooms dated with issues like stained carpets, poor lighting and noise from external sources. Despite this, the rooms are deemed suitable for short stays, providing basic and satisfactory amenities. The general cleanliness of the hotel is often praised, though areas like the carpets could benefit from deeper cleaning.
Staff at the ibis Carlisle City Centre are consistently praised for their friendliness, helpfulness and professionalism, contributing significantly to guests' satisfaction. Specific staff members receive commendations for their exceptional service, although minor lapses in service quality are mentioned occasionally.
The free wifi receives mixed feedback but is generally appreciated for being accessible and sufficient for basic tasks, despite occasional connectivity issues in certain rooms. The hotel is considered family-friendly, especially for those with younger children, offering convenient family rooms and easy access to nearby family activities.
The vibrant nightlife surrounding the hotel is a notable benefit for those looking to enjoy the city's energetic atmosphere, though it can result in noise disturbances, especially on weekends. Comfortable beds are a highlight for many guests, contributing to restful sleep, despite isolated complaints about bed firmness.
The accessibility features are generally well-regarded, particularly the wheelchair accessibility and facilities for those with mobility issues. However, frequent lift outages are a significant inconvenience for guests relying on them.
In summary, the ibis Carlisle City Centre is highly valued for its prime location, comfortable bedding, friendly staff and good dining options. While there are areas for improvement, particularly in terms of room updates and lift functionality, the overall experience tends to be positive, offering a convenient and comfortable stay in Carlisle. Show more
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Categories
Dog Friendly Hotel
Located in the city centre, this hotel is listed as a pet-friendly property, providing a convenient base for exploring Carlisle with a dog.
Hotel near Nightlife Spots
Located in Carlisle, ibis Carlisle City Centre is near the Botchergate region which is known for its bars and nightlife.
Cheap Hotel
Offers basic, clean, and budget-friendly accommodation in the heart of Carlisle. It provides essential amenities and a convenient location for city exploration.
Accessible Hotel
The entire hotel is wheelchair accessible with an elevator/lift and facilities for disabled guests. It features accessible rooms with walk-in showers and offers accessible parking.
Hotel with EV Charging Stations
Family Friendly Hotel
Room Types
Double RoomThe double room features soundproof walls, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room provides a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit has 1 bed.
Standard Twin RoomWith free Wi-Fi, this room has a TV, tea and coffee making facilities, and a work desk. The en suite bathroom has a hairdryer.
Family Room with 1 Double Bed and 1 Single BedThe triple room provides soundproof walls, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The triple room features a wardrobe, a carpeted floor, heating and a flat-screen TV. The unit offers 2 beds.
Guest Reviews
7.8
Good
Location
The Ibis Carlisle City Centre is highly praised for its exceptional location in the heart of Carlisle. Guests frequently commend the hotel's proximity to the train station and the central area, making it convenient for exploring local attractions, shops, restaurants and bars. The central positioning is particularly beneficial for those looking to enjoy the city's nightlife and dining options, given the abundance of pubs and eateries nearby.
Free parking is another significant advantage frequently mentioned by visitors, adding value and convenience to their stay. The location is described as ideal for both business travelers and those on leisure trips, offering easy access to the main shopping areas, historical sites and entertainment venues. Overall, the Ibis Carlisle City Centre's location is a standout feature, appreciated for its centrality, practicality and excellent accessibility.
Breakfast
Guests of ibis Carlisle City Centre generally had a favorable impression of the hotel's breakfast offerings. Many reviews highlighted the breakfast as plentiful, tasty and well-cooked with several mentioning it as one of the best buffet breakfasts they've experienced. Common praises include the wide variety of options available, the hot and fresh preparations and the ease and simplicity of the breakfast service. The breakfast was often described as delicious with some guests noting specific items like the good full English breakfast and the tasty coffee.
The staff's involvement and friendliness contributed positively to the breakfast experience. Guests mentioned that the breakfast team went out of their way to ensure comfort and satisfaction with particular praise for the chef's pride in her work. Some reviewers specifically appreciated the all-you-can-eat buffet and the ample food choices that catered to different tastes, including veggie/vegan options.
However, the cost of breakfast was a recurring point of contention. Several guests found the breakfast to be on the expensive side, stating that it wasn't good value for money in some instances. There were mentions of specific items being cold and a lack of prompt replenishment. Some also noted limited cereal choices and a general lack of variety in certain aspects of the spread.
Despite these critiques, many guests felt that the quality and selection of breakfast items compensated for the higher price. Overall, the breakfast at ibis Carlisle City Centre is mostly well-received and praised for its quality and variety, though the cost may be a consideration for some.
Dinner
Situated in a prime location with easy access to various dining options, ibis Carlisle City Centre offers a delightful dining experience that caters to a variety of tastes. The hotel's restaurant remains open until 10pm, providing ample opportunity to indulge in dinner after a day of exploration. Guests have largely praised the dinner menu for its extensive choices, finding it sufficient and worth the price. Many have described their dinners as delicious, abundant and delightful with some expressing that the dinner options available were among the best in the area.
The dinner service is generally good, though it can be slow at times and while some found the portions small, others appreciated the diverse evening meal menu. The bar area enhances the dining experience with its lovely ambiance, making it an appealing spot for both meals and drinks. Despite occasional issues like overcooked food or missing items, the overall food quality is positively received with good, basic meal options like pizza offered at very reasonable prices.
Additionally, the breakfast service received high marks with plentiful, tasty and well-cooked traditional breakfast options that guests found to be very good. With multiple restaurants nearby and pleasant staff enhancing the overall experience, ibis Carlisle City Centre stands out as a commendable choice for both lodging and dining in the heart of Carlisle.
Rooms
Guests' reviews of the rooms at ibis Carlisle City Centre present a mix of positive and critical feedback. Many guests appreciated the cleanliness and comfort of the rooms, finding them well-organized, spacious and equipped with all the basic necessities. The showers were often highlighted as being particularly powerful and enjoyable and the bathrooms, while sometimes small, were also praised for their cleanliness.
However, some guests pointed out that the rooms felt dated and tired with carpets and furnishings showing significant wear and tear. Issues such as stained carpets, poor lighting and inadequate air conditioning were mentioned frequently. Noise was another recurring issue, both from within the hotel and from outside sources like nightclubs and generators.
Overall, the rooms were often described as basic and functional, suitable for short stays. The decor and furnishings might not impress those looking for luxury, but for many travelers, the rooms met their needs for a comfortable and convenient stay in a central location.
Beds
The beds at ibis Carlisle City Centre receive overwhelmingly positive feedback from guests with many highlighting their comfort. Testimonials often describe the beds as very comfortable with additional praise for the pillows and duvets. Words like comfy, soft and fluffy frequently appear, suggesting that the beds contribute positively to a good night’s sleep. Several guests noted the large bed sizes, which adds to the comfort and some even referred to the beds as the comfiest they’ve ever experienced. However, there are sporadic mentions of discomfort with some guests finding the beds too hard, lumpy or narrow. While these complaints are less common, they highlight an area that can vary by personal preference. Overall, the majority of guests seem to enjoy restful and pleasant sleep thanks to the comfortable bedding at the hotel.
Cleanliness
The ibis Carlisle City Centre hotel receives generally positive remarks about its cleanliness from guests. Many reviewers consistently note that the rooms and bathrooms are very clean, often describing them as spotless, fresh and well-kept. Guests appreciate the overall cleanliness of the hotel, noting it is maintained to a high standard with clean towels and bedding. The public spaces and lobby area also receive praise for their cleanliness.
However, some guests report issues with the cleanliness of specific areas, particularly the carpets in hallways and rooms, which are often described as dirty or in need of deep cleaning. A few reviews mention musty smells and outdated bathroom fixtures that could benefit from an upgrade. Despite these occasional complaints, most guests find their rooms clean, comfortable and well-maintained, which contributes to a pleasant stay.
In terms of layout, rooms are described as well-designed, though some guests find them a bit dated. Amenities are generally seen as satisfactory, though a few guests feel that renovations are needed to refresh the property. Overall, while there are areas for improvement, the hotel's cleanliness is sufficient and often highlights a positive aspect of guests' experiences.
Staff
Visitors to ibis Carlisle City Centre consistently praise the staff for their friendliness and helpfulness. Guests frequently describe the team as very friendly, polite and accommodating with many noting the warmth of their welcome. The reception staff is often highlighted for their efficiency and professionalism. Several reviewers commend specific staff members, such as Ellie and Andy, for going above and beyond in their service, showcasing exceptional customer care.
The hotel staff's local knowledge is an added benefit, as guests appreciate the useful information provided about the surrounding area. Instances of the staff being proactive, such as efficiently addressing room change requests and assisting during evacuations, further underline their commitment to guest satisfaction.
Although some reviews mention occasional lapses in service quality, these appear to be exceptions rather than the norm. Overall, the reviews reflect a consistently positive experience with the staff at ibis Carlisle City Centre, contributing significantly to the guests’ enjoyable stays.
Wi-Fi
The wifi at the ibis Carlisle City Centre has garnered a mix of feedback from guests. On the positive side, many have appreciated the free and strong wifi access, highlighting its good coverage throughout the hotel. Guests noted that connecting to the wifi was generally quick and easy with reliable performance for basic tasks.
The hotel does provide free wifi in the rooms and public areas, which has been well-received. Some have pointed out that the wifi was more than sufficient for their needs, describing it as good and even excellent at times.
However, there have been some issues reported. In certain rooms, guests experienced weak signals or slower speeds, compromising the overall experience. A few visitors faced intermittent connectivity and found the wifi unreliable or even unusable at times. There were also concerns about the security of the open-access internet.
Despite these occasional drawbacks, the overall sentiment suggests that the free wifi at ibis Carlisle City Centre is a convenient feature with satisfactory performance for many users.
Family
The 'ibis Carlisle City Centre' appears to cater well to families, offering a family-friendly atmosphere and being accommodating to those traveling with children. While it may not be ideal for families with older kids, it is particularly suited for those with younger children or toddlers, as guests have noted the convenience of access for buggies and the availability of family rooms.
The family rooms, though sometimes described as small or cramped, are generally clean and comfortable. Some rooms even come equipped with microwaves, which can be a plus for families needing to prepare simple meals. Despite the compact size, many families found the rooms adequate for their needs, though an update could enhance the experience.
The hotel's location is noted as convenient, especially for those traveling with family, making it easy to access nearby family activities. The weekend stays were comfortable and there was not much noise due to the family-friendly environment. However, it should be noted that there are no specific family dining options available on-site.
Overall, the 'ibis Carlisle City Centre' is deemed appropriate for family travel with many families enjoying their stay and appreciating the clean, comfortable accommodations and friendly atmosphere.
Nightlife
The ibis Carlisle City Centre boasts a fantastic location for those looking to immerse themselves in Carlisle's vibrant nightlife. Situated conveniently near a variety of bars, pubs, restaurants and nightclubs, guests can easily walk to numerous late-night venues that line the bustling street. This central setting offers ample choices for dining and entertainment just steps from the hotel.
However, prospective visitors should be prepared for a lively atmosphere, especially on weekends. Reports indicate that noise from nearby clubs, bars and street revelers readily permeates the area, sometimes continuing until the early hours of the morning. Earplugs are recommended to mitigate the disturbance for those seeking a good night's sleep.
This hotel is well-suited for guests prioritizing access to nightlife and does provide basic amenities and cleanliness, although some guests noted the corridors could be cleaner. Free parking at the rear of the building is an added convenience and the establishment is described as being in the heart of Carlisle's party central, perfect for enjoying the energetic vibe of the area.
Accessible
The accessibility features of 'ibis Carlisle City Centre' have garnered a mix of feedback from guests. On the positive side, the hotel location is praised for its ease of access, situated close to bus stops, the train station and local attractions. Guests appreciated the free parking, especially for disabled visitors and the hotel staff received commendations for their polite and helpful demeanor.
Guests noted that the public areas and amenities were generally accessible with specific mention of wheelchair accessibility and facilities catering to those with mobility issues. The rooms were accessible by stair or lift and some even featured large walk-in showers and adequate space for buggies. Previous visitors highlighted the availability of accessible parking, easy-to-navigate reception areas and good overall access to places of interest.
However, there were recurring negative remarks regarding the lifts, frequently reported as out of service for various durations. This posed a significant inconvenience, particularly for guests relying on them due to mobility constraints. Additionally, there were concerns about the lack of grab rails in the showers and significant steps into the bathrooms, which made access challenging for some.
Overall, while the hotel does provide several good accessibility features and a convenient location, maintenance issues with the lifts and some bathroom design choices may impact the overall experience for guests with disabilities.
Dog Friendly
Ibis Carlisle City Centre stands out as a notably dog-friendly hotel, warmly welcoming canine companions. Guests consistently appreciate the pet-friendly accommodations and feel that the hotel is a great choice for staying with dogs. The staff are particularly accommodating to dogs, often providing dog treats at reception and ensuring a welcoming atmosphere for all furry guests.
The property's location is advantageous for dog owners with several dog-friendly parks nearby, perfect for walks. Additionally, the rooms are laid out well, facilitating a comfortable stay for both humans and pets alike. However, some reviews noted that room cleanliness could be improved, mentioning occasional dog hair on the carpets and lingering odors.
While the overall experience for dog owners is positive, the additional charge for bringing pets, which is per night rather than per stay, has been a point of contention for some guests. Despite this, the ease of staying with dogs and the extra care from the staff make Ibis Carlisle City Centre an appealing option for travelers with pets.
No, ibis Carlisle City Centre doesn't have any pool.
No, a spa isn't available at ibis Carlisle City Centre.
Yes, ibis Carlisle City Centre welcomes dogs.
No, parking facilities aren't available at ibis Carlisle City Centre.