World > South America > Colombia > Bolivar > Cartagena de Indias > Hotels in Cartagena de Indias > Mucura Hotel & Spa

Mucura Hotel & Spa

Cartagena de Indias , Carrera 3 # 65 - 104 Barrio Crespo 13002 Cartagena De Indias (Show on Map)

7.9

Good

➔

Please select your travel dates to see rates and availability

Check In

Check Out

1 room2 guests 1 room, 2 guests

Info

Summary of reviewsMucura Hotel & Spa excels primarily due to its exceptional proximity to the airport, placing it within a 3-10 minute walk, making it particularly convenient for travelers. Situated in the tranquil and safe neighborhood of Crespo, the hotel offers a peaceful retreat away from the busy historic city center. Guests appreciate the cleanliness, tranquility of the area, closeness to the ocean and access to various amenities such as shops, restaurants and a linear park.

Breakfast at the hotel receives mixed feedback but is generally appreciated for its taste and quality with specific praise for freshly prepared items like scrambled eggs, arepas and fresh fruit. The staff’s attentive service and the pleasant eating area add to the positive experience, even though some guests note limited variety and portion sizes.

Dinner service at the hotel is not provided, requiring guests to seek nearby options. Still, the nearby dining establishments and the hotel’s good lunch offerings receive praise for their quality and presentation. Some guests miss the convenience of in-house dinner options, but the value for money remains commendable.

Rooms at the hotel present varied impressions. Many guests find them comfortable, clean and spacious, benefiting from modern facilities and daily cleaning. However, some note issues with small room size, lack of ventilation, noise and occasional maintenance problems. Despite these issues, the comfortable beds and large, airy spaces in certain rooms are notable positives.

Cleanliness at Mucura Hotel & Spa generally receives high marks with guests highlighting the well-maintained environment and daily cleaning. However, inconsistencies in cleaning standards and occasional reports of insects and poor maintenance detract from the overall experience for some visitors.

The staff stands out for their exceptional friendliness and attentiveness, consistently delivering warm and helpful service across various roles. Specific staff members receive frequent praise for their high-quality service, contributing significantly to guest satisfaction.

Free WiFi is available but tends to be inconsistent with many guests experiencing slow and intermittent connections. While some areas of the hotel offer reliable service, the overall WiFi experience requires improvement.

The spa services, particularly the massage therapy, receive high praise for their quality and the skill of the staff. The jacuzzi also provides a relaxing experience, although it occasionally faces issues like sand in the water. Some visitors find the spa fully booked, indicating a need for better availability.

Parking at the hotel is secure and free but limited, often leading to guests needing to find alternative parking nearby. While some appreciate the secure parking space, others find the limited availability inconvenient.

Mucura Hotel & Spa is a family-friendly establishment with spacious rooms and a warm atmosphere suitable for family stays. Its residential location near Marbella Beach makes it convenient for exploring local attractions, enhancing its appeal as a family destination.

The beds receive significant praise for their comfort with terms like comfortable, big and spacious frequently used. This focus on providing a restful sleep experience aligns well with the hotel’s overall commitment to guest comfort.

As a three-star hotel, Mucura Hotel & Spa offers excellent value for money, meeting the expectations of budget-conscious travelers. The facilities and services are commendable within its category, making it a popular choice for practical and cost-effective accommodation.

For business travelers, the hotel provides a quiet and conducive environment for work with its close proximity to business areas making it a suitable choice for short business trips. The need for improvement in WiFi speed is noted, but the overall setting remains favorable for business purposes.

Mucura Hotel & Spa ultimately delivers a reliable, comfortable and convenient stay, especially excelling in location, staff service and family-oriented amenities.
Show more

Categories

Cheap Hotel

Located in Crespo, Cartagena, this hotel offers affordable accommodation. Its location provides convenient access to local spots, appealing to budget travelers.

Hotel for Yoga

With 'Spa' in its name, it is expected to have wellness facilities. While yoga isn't explicitly mentioned, spa hotels often provide spaces for mindful movement and may offer yoga as part of their wellness programs.

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Business Hotel

Hotel with Parking

3-Star Hotel

Room Types

Superior Twin Room This air-conditioned twin room includes a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit offers 2 beds.

Twin Room The twin room offers air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 2 beds.

Standard Queen Room The double room features air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 1 bed.

Deluxe King Room The double room features air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room provides a flat-screen TV with cable channels, a wardrobe, a safe deposit box and a tiled floor. The unit has 2 beds.

About Mucura Hotel & Spa

License: 57905

Guest Reviews

7.9

Good

Location

Mucura Hotel & Spa garners positive feedback primarily for its exceptional proximity to the airport. Located just a short walk away (ranging from 3 to 10 minutes on foot), the convenience for travelers is unparalleled. The neighborhood of Crespo, where the hotel is situated, is described as safe, quiet and residential, providing a peaceful retreat away from the hustle and bustle of the historic city center.

Guests appreciate the tranquility of the area, noting its closeness to both the ocean and various amenities like shops, restaurants and a linear park ideal for sports. While the hotel isn't situated directly within the historic center, it offers easy access via taxi or Uber, making it a practical option for those looking to explore Cartagena without being amidst the constant activity of the city.

Overall, Mucura Hotel & Spa’s strategic location in a calm, pleasant neighborhood and its exceptional cleanliness and comfort make it an ideal choice for those needing convenient access to the airport and a peaceful stay in Cartagena.

Breakfast

At Mucura Hotel & Spa, the breakfast experience receives varied feedback from guests. Many guests praise the breakfast as delicious and satisfying, highlighting the freshly prepared food, attentive service and pleasant eating area. Options like scrambled eggs, arepas and fresh fruit are noted for their taste and quality with some enjoying the flexibility to personalize their meals. The kitchen staff, particularly the breakfast attendants, receive high marks for their friendly and efficient service.

However, there are recurring criticisms regarding the limited variety and portion sizes. Guests frequently mention the lack of options with the breakfast often consisting solely of eggs, bread and basic beverages. Some guests expressed dissatisfaction with the repetitive menu and the overall simplicity of the offerings, pointing out that the breakfast can feel monotonous over extended stays. Additionally, issues with service speed, quality inconsistencies and specific ingredients like overripe fruit or low-quality bread were also noted.

While some guests appreciate the breakfast as part of the overall value for the stay, others suggest that improvements in variety, portion sizes and food quality could significantly enhance the experience. Despite these mixed reviews, breakfast at Mucura Hotel & Spa has its share of enthusiasts who enjoy the simple yet delicious morning fare and the excellent service provided by the staff.

Dinner

Mucura Hotel & Spa offers a mixed dining experience based on guest reviews. While some guests have praised the hotel for its good food, impeccable service and well-maintained dining facilities, others have noted that dinner service is not provided, necessitating travel to nearby areas for dinner. There are nearby shops for a quick dinner and an excellent fish restaurant, La Pescaderia, which delivers. Despite these options, some guests feel that the hotel could improve its meal delivery provisions. Positive feedback highlights the delicious, fresh meals with excellent presentation and attention during lunch and dinner. However, the restaurant staff's inattentiveness has been pointed out by some guests. Overall, the hotel offers good value for money and a satisfying dining experience for those who plan accordingly.

Rooms

The reviews of Mucura Hotel & Spa's rooms reveal a mixed picture. Positively, rooms are often noted for being comfortable, clean and well-maintained with many guests appreciating the spaciousness and organization. Some rooms featured balconies or patios, providing a pleasant outdoor space. A few guests also highlighted modern facilities, air conditioning and large beds, contributing to the comfort of their stay. Daily cleaning was a consistent plus, ensuring a tidy environment.

However, several criticisms were recurrent. Many rooms were described as very small, cramped and lacking ventilation or windows, leading to a musty smell. Noise from the reception, hallways and external areas disrupted some guests, indicating poor sound insulation. Bathrooms often appeared small, lacked ventilation and had maintenance issues such as weak water pressure, clogged drains and outdated or faulty fixtures. Reports of insects, particularly mosquitoes and cleanliness issues like dirty sheets and visible hair were concerning for some visitors. Additionally, some amenities such as refrigerators, soap, shampoo and quality toilet paper were missing or below expectations.

Overall, while Mucura Hotel & Spa provides comfortable and well-sized rooms for some guests, others may find the space and facilities lacking with specific needs for better maintenance, cleanliness and noise control.

Beds

At Mucura Hotel & Spa, the star attraction for many guests seems to be the comfort level of the beds. Numerous reviews highlight the beds as being very comfortable with terms like comfortable, comfy, big and spacious frequently used. The inclusion of king-size beds and high-quality pillows adds to the positive sleeping experience, often described as super comfortable.

The rooms themselves offer a comfortable environment, pairing well with the cozy and welcoming beds. Guests who stayed in rooms with large or double beds seemed pleased with the space and comfort provided. However, it's worth noting that not all beds received high praise. Some guests mentioned issues with the bed size, noting that they were smaller than expected and a few pointed out problems with the mattress being too hard, soft or old and deformed.

Though the bedding quality received mixed feedback with occasional mentions of low quality or damp-smelling sheets, the overarching sentiment about the beds at Mucura Hotel & Spa is largely positive. The hotel clearly prioritizes room comfort, making it a potential haven for travelers looking to rest and rejuvenate.

Cleanliness

The reviews of Mucura Hotel & Spa's cleanliness deliver mixed impressions. On the positive side, many guests found the hotel to be very clean, noting clean and comfortable rooms, excellent cleanliness and a generally tidy and organized environment. Some guests highlighted that the rooms were cleaned daily and described the facilities as impeccable. Positive remarks also included praises for clean sheets and clean hotel premises.

However, there were also numerous criticisms. Several guests mentioned dirty bathrooms and rooms, stained and smelly bedsheets and overall poor cleaning protocols. Some reviewers found the presence of insects like ants and cockroaches in their rooms and there were complaints about outdated and poorly maintained facilities. Additionally, some guests reported sporadic room service, resulting in unkept conditions during their stay.

Overall, while some visitors experienced excellent cleanliness and maintenance, others encountered significant issues that detracted from their stay.

Staff

The reviews for Mucura Hotel & Spa underscore the exceptional friendliness and attentiveness of the staff. Guests consistently highlight the warm and helpful demeanor of everyone, from the reception to the kitchen staff. Specific staff members such as Yerica, Luis, Edward, Milagro, Joan, Anthony, Jhoan and Alonso receive special mention for their outstanding service. Cleanliness and quality service are frequently noted with guests appreciating the daily room cleaning and varied breakfast options. While the majority praise the staff’s kindness and professionalism, there are occasional mentions of organizational issues and noise problems in certain areas of the hotel. Nonetheless, the overall sentiment is one of high satisfaction with the excellent hospitality and courteous treatment provided by the hotel staff.

Wi-Fi

Mucura Hotel & Spa offers free WiFi to its guests and some users have mentioned experiencing good, reliable and efficient internet during their stay. Additionally, there have been comments about strong air conditioning and internet service, which can be appealing for those balancing relaxation and work. However, the majority of reviews indicate that the WiFi connection often leaves much to be desired with descriptions such as slow, intermittent and not always reliable or visible. Guests have noted difficulty in using the WiFi for tasks like requesting a taxi, working or even charging their phones, as the connection frequently cuts out or doesn't work at all. Many reviews suggest improvements are needed to enhance the connectivity experience at the hotel. It appears that while there are occasional pockets of effective service, the overall WiFi experience tends to be inconsistent.

Spa

The spa at Mucura Hotel & Spa garners mixed feedback but shines in specific areas. Visitors frequently commend the quality of the massages, describing them as wonderful, excellent and very pleasant. The Spa staff stand out with guests repeatedly praising the awesome masseuse on staff and the efficient organization of on-the-spot massages. The jacuzzi experience is generally positive with mentions of it being warm, relaxing, fun and beautiful, though some guests noted issues such as sand in the water and not enjoying it as much as expected.

The overall ambiance of the spa is noted as being very beautiful, though some reviews indicate that the facility might need further enhancements to live up to a full spa experience. While the area offers appealing features like a hydro massage jacuzzi and 24-hour hot tub access, there were instances where the spa was fully booked or unavailable, leaving some guests disappointed. The basement location and its close proximity to the airport might be a consideration for those seeking a serene escape.

Despite some hiccups, the Mucura Hotel & Spa provides valued spa services, especially excelling in massage therapy, making it a noteworthy option for relaxation when available.

Parking

Guests of Mucura Hotel & Spa have expressed varied opinions regarding the parking facilities at the hotel. The hotel offers free parking and has a small, private and secure parking area. Despite its secure nature, the parking facilities are limited with only one spot available in the small garage. Some guests found the parking excellent and appreciated the availability of nearby parking when the hotel's lot was full. However, others had to resort to leaving their vehicles on the street, which could be inconvenient. While some praised the convenience of downtown and airport-like spots, the limited and sometimes uncomfortable parking situation left mixed impressions. Overall, the hotel provides free and secure parking, but space is restricted and guests might need to consider alternative parking options nearby.

Family

Mucura Hotel & Spa offers a superb environment for families, enveloping guests in a warm, family-friendly ambiance that mirrors the comfort of home. The family atmosphere is continuously praised, creating an ideal setting for both small and larger family groups. Rooms can comfortably accommodate up to five people, making it particularly suitable for family stays. The staff's kindness and excellent service contribute significantly to making families feel well-cared for during their visit.

Located in a residential area near Marbella Beach, the hotel is convenient for guests wishing to explore nearby attractions. While swimming at some nearby beaches may be restricted, the overall location remains favorable for families. The architectural charm of the traditional house adds to the cozy, welcoming atmosphere. Couples will also appreciate the hotel's environment, though it particularly shines as a family-oriented destination. Overall, Mucura Hotel & Spa stands out as a perfect getaway for families seeking a comfortable and enjoyable retreat.

3 Star

Mucura Hotel & Spa emerges as an affordable accommodation near the airport, perfect for budget-conscious travelers. As a three-star establishment, it consistently meets expectations and offers a balanced price-quality relationship. Guests acknowledge it as a practical option, providing good value for money and a reasonable overnight stay. While it's not a luxury hotel, the facilities and services are deemed excellent within its category, making it a recommended choice for those seeking cost-effective comfort.

Business

Mucura Hotel & Spa offers a quiet neighborhood conducive to work, making it a suitable choice for business travelers. The hotel provides a good business environment and is positioned ideally for short business trips or a couple of nights stay. Its close proximity to business areas and minimal travel time enhances its appeal for business purposes. Though the Wi-Fi speed could use some improvement, guests find the work desk convenient for their needs. The small hotel setting is perfect for business respites and transient stays.

Honeymoon

Mucura Hotel & Spa offers a wonderfully romantic atmosphere, perfect for honeymooners seeking a serene and peaceful retreat. The setting is ideal for couples, providing a calm environment that enhances the overall experience. Guests have highly recommended the massage services, making it a notable highlight of the stay. Overall, the romantic room setups and tranquil ambiance make it a great choice for those traveling with a partner and looking to enjoy a memorable honeymoon.

No, Mucura Hotel & Spa doesn't have any pool.

Yes, a spa is available at Mucura Hotel & Spa.

No, Mucura Hotel & Spa doesn't allow dogs.

Yes, parking facilities are available at Mucura Hotel & Spa.

No, Mucura Hotel & Spa doesn't have a gym.

Location Show Map

More Options