Hotel Castel Gandolfo
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsHotel Castel Gandolfo is highly praised for its exceptional location in the historic center of Castel Gandolfo, offering easy access to the lively town square, key landmarks and an array of charming restaurants and shops. Guests are captivated by the stunning views, particularly those of Lake Albano, which can be enjoyed from many rooms and balconies. This picturesque setting, combined with the hotel's proximity to nature, provides a serene atmosphere perfect for relaxation. The hotel's strategic position also allows for easy exploration of the town on foot and convenient travel connections to Rome.
The breakfast experience at Hotel Castel Gandolfo leans positive with many guests appreciating the convenience and novelty of in-room breakfast service at no additional charge. The offerings are often described as delicious, plentiful and featuring fresh products like croissants and cappuccino. However, some guests noted a lack of variety and the inconvenience of having to pre-order breakfast, along with occasional complaints about the freshness and industrial nature of some items.
Guest feedback on the rooms is mixed with many valuing the spectacular lake views and balconies. However, issues such as small room sizes, dated furnishings and varying cleanliness standards are highlighted. Some guests reported problems with noisy ventilation systems and poor maintenance. Cleanliness reviews ranged from high praise for well-maintained rooms to criticisms of dirty walls, rusted bathroom fixtures and other maintenance lapses.
The standout feature of Hotel Castel Gandolfo is its staff, who are frequently commended for their warm hospitality, friendliness and professionalism. Guests specifically praise the reception staff for their attentiveness and the breakfast team for their excellent service. Despite a few isolated complaints, the staff’s welcoming nature and helpfulness significantly enhance the overall guest experience.
The wifi service at the hotel is inconsistent with some guests finding it satisfactory in general areas but many reporting poor connection, particularly in their rooms. The beds received mixed reviews with some guests describing them as comfortable and well-maintained, while others noted issues with bed comfort, cleanliness and maintenance.
Lastly, the hotel's four-star rating is widely contested by guests who feel that the dated rooms, varying cleanliness and limited breakfast options do not meet the standards expected of a four-star establishment. Many suggest that the hotel feels more like a three-star or even a two-star property. Despite its shortcomings, the hotel's exceptional location and stunning views provide a significant appeal for those prioritizing scenery and convenience.
Categories
The breakfast experience at Hotel Castel Gandolfo leans positive with many guests appreciating the convenience and novelty of in-room breakfast service at no additional charge. The offerings are often described as delicious, plentiful and featuring fresh products like croissants and cappuccino. However, some guests noted a lack of variety and the inconvenience of having to pre-order breakfast, along with occasional complaints about the freshness and industrial nature of some items.
Guest feedback on the rooms is mixed with many valuing the spectacular lake views and balconies. However, issues such as small room sizes, dated furnishings and varying cleanliness standards are highlighted. Some guests reported problems with noisy ventilation systems and poor maintenance. Cleanliness reviews ranged from high praise for well-maintained rooms to criticisms of dirty walls, rusted bathroom fixtures and other maintenance lapses.
The standout feature of Hotel Castel Gandolfo is its staff, who are frequently commended for their warm hospitality, friendliness and professionalism. Guests specifically praise the reception staff for their attentiveness and the breakfast team for their excellent service. Despite a few isolated complaints, the staff’s welcoming nature and helpfulness significantly enhance the overall guest experience.
The wifi service at the hotel is inconsistent with some guests finding it satisfactory in general areas but many reporting poor connection, particularly in their rooms. The beds received mixed reviews with some guests describing them as comfortable and well-maintained, while others noted issues with bed comfort, cleanliness and maintenance.
Lastly, the hotel's four-star rating is widely contested by guests who feel that the dated rooms, varying cleanliness and limited breakfast options do not meet the standards expected of a four-star establishment. Many suggest that the hotel feels more like a three-star or even a two-star property. Despite its shortcomings, the hotel's exceptional location and stunning views provide a significant appeal for those prioritizing scenery and convenience.
Hotel near Golf Courses
Located in Castel Gandolfo, this hotel offers guests discounted rates at the nearby Castel Gandolfo Country Club, which is less than 2 miles away.
Family Friendly Hotel
Hotel with Free Wi-Fi
Business Hotel
Small Hotel
4-Star Hotel
About Hotel Castel Gandolfo
License: 058022-ALB-00006, IT058022A16FO39Y5T
Guest Reviews
Location
This central and strategic location not only offers picturesque scenery but also reflects the essence of the small, cozy village. Guests find themselves enchanted by the breathtaking lake views that are often described as magnificent and unbeatable. The peaceful surroundings and the hotel's proximity to nature create a serene atmosphere, making it an ideal spot for relaxation.
Moreover, the hotel's advantageous position allows for easy exploration of the town on foot and convenient travel connections with Rome being easily accessible by train. The excellent location, combined with the beautiful, panoramic vistas, provides a perfect setting for both leisure and sightseeing, enhancing the overall experience at the Hotel Castel Gandolfo.
Breakfast
On the flip side, there's a recurrent theme of criticism regarding the variety and quality of the breakfast. Some expressed dissatisfaction with the limited selection and the necessity of pre-ordering breakfast the night before, which some found inconvenient and baffling. Complaints also emerged about the freshness and industrial nature of some breakfast items, specifically pointing out the lack of a traditional buffet and critiquing the overall ambiance of the breakfast room.
Despite these mixed reviews, the consensus leans towards a positive breakfast experience, underpinned by excellent service, the comfort of in-room dining and the picturesque setting. However, for a hotel aspiring to maintain a four-star rating, addressing the highlighted areas for improvement could further elevate guest satisfaction.
Rooms
However, when it comes to the size and condition of the rooms, responses are more varied. Many rooms are noted to be very small, dated and in need of renovation. Some guests have pointed out that the furnishings are basic and occasionally worn out with issues like broken bathroom doors, noisy ventilation systems and poor maintenance cropping up here and there. The comfortable and pleasant accommodations somewhat mitigate these drawbacks, but expectations from a 4-star hotel may not fully align with the reality for some visitors.
The cleanliness of the rooms is another point of divergence among guests. While many found their rooms to be clean and well-maintained, some others reported issues with cleanliness and upkeep. The level of noise, particularly in rooms facing the street or near the reception, has been another concern, affecting the overall tranquility of the stay.
Despite the occasional drawbacks in room quality and amenities, the hotel's central location and the captivating lake views remain strong positives, making it a potentially worthy choice for those prioritizing scenery and convenience over room spaciousness and modernity.
Beds
However, there are notable concerns as well. Several guests pointed out issues with bed comfort, highlighting that some of the mattresses and pillows were uncomfortable or even worn-out. The beds were described by some as creaky, wobbly and at times, combined from single mattresses which might not suit everyone's preference. A few also noted that the beds required maintenance and cleanliness was occasionally an issue with some reports of dirty or stained sheets.
While the hotel strives to meet guest expectations, it seems that bed comfort can be quite subjective, resulting in mixed experiences. The establishment might benefit from addressing the complaints related to bed maintenance and mattress quality to enhance overall guest satisfaction.
Cleanliness
However, a significant number of reviews indicate areas where the hotel struggles with cleanliness. Complaints include dirty walls, rusted bathroom fixtures and unclean bedding. There were also mentions of mold in the showers, stained sofas and an overall tired and outdated appearance of the furniture. Several guests reported finding dirty cups, dishes and crumbs on the floor, contributing to an overall lack of cleanliness. Additionally, issues like insect infestations on the bed and the presence of urine smell in the toilet were noted, highlighting lapses in cleanliness standards upon arrival.
Moreover, while some guests found the rooms small but clean, others noted that the rooms and bathrooms could have been much cleaner, suggesting inconsistent upkeep. Although there are positive remarks about the hotel's cleaning efforts, the recurring negatives suggest that improvements in maintenance and thorough cleaning protocols could elevate the guest experience significantly.
Staff
Visitors note that the staff's kindness and welcoming nature make a significant positive impact on their stay, contributing to an overall pleasant and accommodating atmosphere. The diligent cleaning team and efficient room service also earn high marks, demonstrating the hotel’s commitment to maintaining high standards. Breakfast staff are repeatedly appreciated for their friendly demeanor and excellent service.
Guests find the staff to be not only courteous but also empathetic and attentive to individual needs, enhancing the overall guest experience. Despite a few isolated mentions of unhelpful staff members, the vast majority of reviews emphasize the team's competence and willingness to go above and beyond to assist guests.
In summary, the staff at Hotel Castel Gandolfo are consistently recognized for their exceptional friendliness, professionalism and willingness to help, making them a key element of the hotel’s appeal to visitors.
Wi-Fi
4 Star
The breakfast, in particular, has been a major point of contention, repeatedly described as limited and not deserving of a four-star status. The hotel's facilities and overall structure have been criticized for poor maintenance and subpar quality compared to what one would expect from a top-tier hotel. Guests have frequently expressed that the quality-price ratio is disappointing, suggesting that the hotel feels more like a three-star or even a two-star, rather than a four-star hotel.
Despite these criticisms, a few reviews did mention that the hotel is equipped with necessary amenities and that its location is perfect, adding some positive notes to the otherwise critical feedback. Nonetheless, the general consensus appears to be that Hotel Castel Gandolfo does not live up to its four-star rating and visitors feel it should be downgraded accordingly.
No, Hotel Castel Gandolfo doesn't have any pool.
No, a spa isn't available at Hotel Castel Gandolfo.
No, Hotel Castel Gandolfo doesn't allow dogs.
No, parking facilities aren't available at Hotel Castel Gandolfo.
No, Hotel Castel Gandolfo doesn't have a gym.
Location Show Map
More Options
