Caxias do Sul, Rua Ernesto Alves, 2083-29.163856,-51.182374(Show on Map)
6.9
Rated
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesSat, 08 Aug - Sun, 09 Aug08 Aug - 09 Aug
1 Room2 Guests
Info
Summary of reviews
Tri Hotel Smart Caxias stands out for its prime location in the heart of Caxias, offering guests unparalleled convenience with easy access to essential services like markets, pharmacies and beauty salons, all within walking distance. The hotel's central yet tranquil setting, combined with good value for money, makes it a recommended choice for travelers seeking comfort and accessibility.
The breakfast experience at Tri Hotel Smart Caxias is frequently praised, particularly for its excellent and well-balanced offerings. Guests enjoy a variety of fresh and well-organized options, highlighting delicious treats such as the remarkable carrot cake with chocolate. The breakfast area is noted for cleanliness and quick service, though some guests suggest improvements like adding a coffee machine.
Rooms at Tri Hotel Smart Caxias receive mixed reviews. Many guests appreciate the spaciousness, comfortable beds and beautiful panoramic views, as well as amenities such as air conditioning and mini kitchens. However, issues such as poor ventilation, musty smells and outdated facilities affect the overall experience for some visitors.
Cleanliness sees a range of feedback with several guests noting clean rooms and linens and praising the welcoming cleaning staff. Yet, problems like dirty towels, musty conditions and maintenance issues like leaks and broken tiles are also reported, pointing to inconsistencies in upkeep.
The hotel staff is generally commended for their politeness, attentiveness and professionalism, contributing to an excellent guest experience. Nonetheless, a few reports mention unfriendly interactions, particularly at the front desk.
WiFi service at the hotel garners mixed reactions. While some find it adequate, others report significant connectivity issues and unstable performance, especially on higher floors.
Parking is a notable advantage for many guests with secure, underground and free options frequently praised. However, limitations such as limited space and lack of nighttime security are noted, suggesting room for improvement.
Bed comfort is generally well-received with comments on clean, soft and spacious beds. However, some inconsistencies, such as hard mattresses or two single beds pushed together, detract from the overall experience for a few guests.
Tri Hotel Smart Caxias is described as a sound option for budget-conscious travelers. Despite some worn-out facilities, the clean rooms and consistent service meet the expectations of a three-star hotel, especially beneficial for work trips. The staff's friendly approach and secured parking further enhance the stay.
For business travelers, the hotel provides a convenient and comfortable environment. However, occasional issues like lack of dining recommendations and inadequate light and ventilation in certain rooms are highlighted. Despite these, the hotel's cost-benefit ratio remains positively regarded.
Accessibility aspects include some positive measures like disabled aids and wheelchair inclusivity in parking areas. Nonetheless, significant challenges such as lack of accessible rooms and bathrooms and difficulty with heavy luggage due to entrance stairs are noted, suggesting a need for better accommodation for guests with disabilities.
In summary, Tri Hotel Smart Caxias offers a good blend of location, comfort and value. While there are areas needing improvement, particularly in room maintenance and WiFi performance, its overall appeal, especially for business travelers and those seeking a central location, remains strong.
Categories
Parking
Featuring a private parking garage, this hotel provides a secure place to park. Free parking and free self-parking options are available for guests.
3 Star
This hotel is located in the heart of the city center and offers comfortable rooms. It provides good value and is recommended by KAYAK.
Free Wi-Fi
Accessible
Room Types
Deluxe Double RoomFeaturing a city view, this room is equipped with air conditioning and contains a TV, a minibar and a bathroom with a hairdryer.
Deluxe Twin RoomFeaturing a city view and wooden floors, this room is equipped with air conditioning and contains a TV, a minibar and a bathroom with a hairdryer.
Deluxe Single RoomThis air-conditioned single room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Deluxe Triple RoomThis air-conditioned triple room includes a flat-screen TV with cable channels and a private bathroom.
Guest Reviews
6.9
Rated
Review Summaries
Location
'Tri Hotel Smart Caxias' boasts an excellent location in the heart of Caxias, offering its guests unparalleled convenience. It is situated in the central area, making it easy to access various transportation points and local attractions. The hotel's placement ensures guests are close to markets, beauty salons, pharmacies and a myriad of other essential services, all within walking distance.
The situational advantage is often highlighted along with the quality of breakfast service, which is frequently described as very good. Guests find the rooms comfortable and well-maintained with amenities like air conditioning and TV adding to the overall experience.
Parking is another plus with many reviews noting the ease of access and the safety of the garage facilities. The staff's politeness and the overall cleanliness of the hotel are recurrent themes in the feedback, contributing to a positive guest experience.
Overall, the blend of a central yet tranquil location, combined with good value for money and a variety of convenient services, makes 'Tri Hotel Smart Caxias' a recommended choice for travelers seeking both comfort and accessibility in Caxias.
Breakfast
Tri Hotel Smart Caxias offers a frequently praised breakfast experience that aligns with the expectations of many guests. Descriptions emphasize the excellent, wonderful and amazing quality of the breakfast, highlighting its delicious and well-balanced nature. Guests appreciate the variety of options available, including fresh and well-organized products with particular delight over delectable treats like a remarkable carrot cake with chocolate.
The breakfast area is noted for being clean and well-maintained with quick food replenishment and table disinfection ensuring a pleasant dining environment. Reviewers also mention that the breakfast service is commendable with attentive and efficient staff contributing to the overall positive experience.
While the majority of comments are favorable, some guests note that the selection, though varied, can be somewhat simple and basic. Suggestions for improvement include the introduction of a coffee machine for better beverage quality. Despite these few criticisms, the breakfast remains a highlight for many, often being referred to as one of the best experienced in a hotel setting. Overall, Tri Hotel Smart Caxias's breakfast offerings significantly contribute to the establishment's appeal, providing a satisfying and enjoyable start to the day for most guests.
Rooms
Tri Hotel Smart Caxias offers a mix of experiences for its guests, particularly regarding the rooms. Many visitors appreciate the spaciousness, comfortable beds and good organization of the rooms. Some praise the cleanliness of both the rooms and the bathrooms, along with a satisfying breakfast. Additionally, certain rooms feature beautiful panoramic views and adequate amenities such as a work desk and a mini kitchen.
However, several rooms come with significant drawbacks. A common issue is the lack of windows, leading to poor ventilation and a pervasive musty or unpleasant smell. The age and condition of the facilities are also problematic with reports of old, deteriorating structures, malfunctioning air conditioning, leaks and broken tiles. Problems with mold, cleanliness and outdated furniture further detract from the experience. Additionally, some guests have encountered issues with room size not matching descriptions, cleanliness inconsistencies and noisy locations near elevators.
Overall, while the hotel does offer some positive aspects, the numerous maintenance and cleanliness issues may impact the overall stay for many guests.
Beds
Guests have mixed reviews about the beds at Tri Hotel Smart Caxias. The consensus leans towards the positive end with many highlighting the beds as comfortable, clean and sizeable. Notably, phrases such as very comfortable bed, clean sheets/blankets and spacious bed echo throughout the feedback.
Several reviews describe the beds as soft and cozy, enhancing the overall comfort of the overnight stay. The sheets and blankets also receive commendations for being clean and simple. Particular appreciation is given to the large beds with some mentioning a huge bed as an impressive feature of the room.
However, there are recurring criticisms that cannot be overlooked. Some guests mention that the beds are hard or that the mattresses need improvement, indicating inconsistencies in bed types and conditions. A few comments point out that double beds are sometimes just two single beds pushed together, which can affect the sleeping experience. Additionally, issues such as loose springs, worn-out bed linens and occasional mentions of dirty pillows suggest that some aspects of bed maintenance could use an upgrade.
In summary, while many find comfort in the beds at Tri Hotel Smart Caxias, there are notable areas for improvement, particularly concerning bed consistency and maintenance.
Cleanliness
The guest reviews of 'Tri Hotel Smart Caxias' highlight a mixed experience regarding cleanliness. Several guests were pleased, noting that rooms were generally clean and tidy with clean bed and bath linens contributing to a satisfying stay. The cleaning staff were frequently described as welcoming and polite and the cleanliness of the environment was sometimes praised as perfect, earning high ratings. However, many reviews also pointed out significant issues. Some rooms were found to be unclean on arrival or lacked ongoing cleaning with complaints about dirty towels, unclean bathrooms and moldy conditions. Maintenance problems such as leaks, musty smells and outdated facilities further detracted from the cleanliness experience. Despite some positive notes on cleanliness, consistency in upkeep appears to be a recurring challenge at the hotel.
Staff
The reviews for the Tri Hotel Smart Caxias reveal a mixed experience regarding the staff, but the majority of comments indicate a positive interaction. Guests frequently commend the team for being polite, attentive and helpful, providing good service, great reception and excellent customer care. Many highlight the overall quality of service, noting that the staff is well-trained organized and professional. Visitors often mention the exceptional, friendly and welcoming demeanor of the receptionists with some going as far as to describe their interactions as perfect.
However, a few reviews do point out some inconsistencies. A minority of guests encountered grumpy or unfriendly staff members, particularly highlighting issues with the front desk and specific employees. Despite these occasional negative remarks, the recurrent theme is one of satisfaction and excellent service, especially poignant in mentions of an amazing and cooperative staff, making it a suitable choice for those prioritizing attentive and friendly service during their stay.
Wi-Fi
Guests at Tri Hotel Smart Caxias have mixed experiences with the hotel's wifi. While some appreciated that the wifi worked well, offering appropriate access and helpful availability, others encountered significant issues. Several reviews mentioned bad wifi coverage, particularly on the 8th floor, frequent connection drops and overall instability. Unfortunately, those needing a reliable internet connection found the service inadequate with comments pointing to weak signals and consistently poor performance. Overall, while the wifi was appreciated by some, many guests felt it needed substantial improvement.
Parking
Tri Hotel Smart Caxias offers various parking options, receiving mixed reviews from guests. The parking amenities are generally appreciated with positive mentions of secure underground parking, a covered garage and easy access. Many guests praised the hotel's own and enclosed parking, noting that it is free and included in the daily rate, making it a valuable feature.
The parking facility's ease of use and proximity to the hotel's main entrance were also highlighted as convenient. Despite these positives, some reviews pointed out limitations, such as limited space and lack of security at night. There are also instances where parking is located on the other side of the street without valet service, which may not suit all guests.
While the parking structure is a notable advantage, its limited space and security concerns suggest room for improvement. Regardless, the availability of secure and free parking remains a significant plus for many visitors to Tri Hotel Smart Caxias.
3 Star
Tri Hotel Smart Caxias offers a commendable stay characterized by great cost-benefit, making it a standout choice for budget-conscious travelers. The hotel provides clean and well-maintained rooms, ensuring a comfortable stay with clean bathrooms and comfortable beds. Guests frequently mentioned the favorable value for money, emphasizing the hotel's affordable rates and cost-effective accommodation.
While some guests noted that the facilities appear worn-out and outdated, the hotel still manages to meet the general expectations for a three-star establishment, especially for work trips. Service at the hotel reflects a typical three-star morning experience but is positively highlighted for its humanized and friendly approach. Additionally, guests appreciate the secured, accessible parking, further enhancing the convenience of their stay.
Despite its areas needing improvement, the hotel's overall value and consistent service contribute to a satisfactory guest experience.
Business
Tri Hotel Smart Caxias is positioned as a suitable venue for business travelers or those in transit, largely due to its advantageous location which facilitates ease of movement around the center. Guests have highlighted the comfort of the premises and the cleanliness of the rooms, which also come equipped with functional desks ideal for work if necessary.
The hotel staff have been noted for their kindness and great service, though there are some mentions of a lack of attention to details; specifically, there was no provision for cutting luggage tags and some attendants lacked knowledge on dining recommendations. Additionally, the absence of a stay package for weekly business travelers was a noted shortfall.
While the overall business environment of the hotel is appreciated, some reviews indicate the facilities might be slightly below expectations, particularly mentioning rooms that lack natural light and ventilation. Despite these drawbacks, the hotel’s cost-benefit ratio for business stays remains positively regarded, making it a viable option for business-related travel.
However, potential guests should be aware of occasional issues such as people smoking in the vicinity, which might affect the comfort of their stay. Nevertheless, for frequent business travelers, Tri Hotel Smart Caxias provides a commendable environment balanced with essential amenities.
Accessible
Tri Hotel Smart Caxias has some positive aspects when it comes to accessibility, including the availability of disabled aids and wheelchair inclusivity in certain areas such as the secured garage facility. It is conveniently located and relatively budget-friendly with acceptable parking facilities. However, it does face notable accessibility challenges, such as the lack of accessible rooms and bathrooms, difficulty in moving heavier suitcases due to stairs at the entrance and issues with the shower box hindering access for the elderly. Despite these concerns, it provides some measures for convenience and security, though improvements are necessary to better accommodate guests with disabilities.
FAQ
No, Tri Hotel Smart Caxias doesn't have any pool.
No, a spa isn't available at Tri Hotel Smart Caxias.
No, Tri Hotel Smart Caxias doesn't allow dogs.
Yes, parking facilities are available at Tri Hotel Smart Caxias.
