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Summary of reviewsPremiere Classe Cergy Saint Christophe offers a generally positive experience for travelers, particularly due to its strategic and convenient location. Nestled in a quiet, decentralized area, the hotel is close to shops, restaurants and a Carrefour supermarket, making it an ideal spot for both short stopovers and extended business stays. Its proximity to the highway and the RER train station, which connects to Paris, adds to its appeal, although the latter may require a bit of a walk.
Guests appreciate the value-for-money breakfast service. Despite some criticisms regarding variety and occasional availability issues, the cheerful and hearty breakfast offerings, including a good selection of coffees, are noted as convenient and affordable.
The rooms have mixed reviews. While some guests find them clean and comfortable, many highlight issues related to size, cleanliness and outdated facilities. Reports of cramped spaces, small and impractical bathrooms and maintenance problems are common. Cleanliness also varies with some guests reporting satisfactory conditions while others mention significant cleanliness issues, including mold and signs of wear and tear.
Staff at the hotel generally receive positive reviews for their friendly and attentive service. Specific staff members, like a commendable receptionist named Jenny, are often highlighted for their exceptional service. However, there are occasional reports of unprofessional behavior from some staff members, indicating a need for more consistent customer service.
The free Wi-Fi service is another mixed aspect. While some guests find it adequate, others experience slow speeds and connectivity issues. The lack of accessible electrical outlets, especially by the bed, is another minor inconvenience mentioned by guests.
Parking facilities, though free and conveniently spacious, are noted for being dirty and unsecured, raising concerns about safety and security. This detracts from the overall experience, although the practicality of the parking itself is appreciated.
Families may find the hotel less accommodating, as rooms are often too small to comfortably fit more than three people and noise can be disruptive during weekends. While the hotel offers amenities like a baby bed, the breakfast options and overall setup may not fully meet the needs of families with young children.
Comfortable beds with clean, recent bedding are frequently praised, contributing positively to the sleeping experience. However, inconsistent upkeep, such as broken or poorly maintained beds, does affect some guests' comfort. Additionally, rooms are equipped with features for guests with disabilities, although the lack of an elevator poses challenges for those with mobility issues.
Overall, Premiere Classe Cergy Saint Christophe is a practical choice for travelers seeking a convenient location with basic amenities, friendly staff and a generally comfortable stay. Improvements in room maintenance, cleanliness and certain facilities could further enhance the guest experience. Show more
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Categories
Family Friendly Hotel
This hotel offers budget-friendly accommodations. It can serve as a practical base for families who plan to spend most of their time exploring outside the hotel.
Hotel with Free Wi-Fi
While specific details are not provided, hotels in the Premiere Classe chain usually offer free Wi-Fi as a standard amenity.
Hotel with Parking
This hotel in Cergy offers free self-parking facilities. This makes it a convenient and budget-friendly choice for guests with vehicles.
Cheap Hotel
This Premiere Classe hotel in Cergy offers very basic, low-cost rooms. It's one of the most affordable options for travelers needing accommodation in the Cergy area.
Accessible Hotel
This hotel offers wheelchair access, providing a level of accessibility for guests with mobility needs.
Dog Friendly Hotel
Room Types
Triple RoomThis room features free Wi-Fi access, a bathroom with shower and a TV.
Double RoomThis room features free Wi-Fi access, a bathroom with shower and a TV.
Triple Room (1 Double Bed + 1 Single Bed)This room features free Wi-Fi access, a bathroom with shower and a TV.
Guest Reviews
6.1
Rated
Location
Located in a very convenient area, Premiere Classe Cergy Saint Christophe offers guests a prime spot with numerous amenities nearby. The hotel is often praised for its proximity to various shops, restaurants and a Carrefour supermarket. It is also easily accessible from the highway, making it a good stopover for travelers. The quiet environment is particularly appreciated, despite being close to a shopping center and housing estates. The nearby RER train station facilitates connections to Paris, although some guests noted it is a bit of a walk. Additionally, the location is ideal for those attending internships or workplaces in the vicinity.
The hotel is commended for being in a relatively quiet and decentralized area, perfect for those seeking a restful stay. The presence of eateries, including a notable Chinese restaurant, adds to the convenience and appeal of the location. Its setting provides an ideal blend of accessibility and tranquility with essential services like a gas station and a bakery nearby.
Overall, the location of Premiere Classe Cergy Saint Christophe meets travelers' needs well, offering a quiet respite while still being connected to necessary amenities and transport links. Whether for a short stopover, business visit or exploring Paris, the hotel stands out for its practical and favorable positioning.
Breakfast
The breakfast experience at Premiere Classe Cergy Saint Christophe consistently receives mixed feedback from guests. On the positive side, many appreciated the convenience of having breakfast on-site with several describing it as cheerful, hearty and sufficient for their needs. Comments highlight the affordability of the all-you-can-eat breakfast, the variety of beverages and the welcome from the breakfast staff. Some guests noted a rich and peaceful breakfast with an excellent choice of coffees.
However, numerous reviews pointed out limitations and areas for improvement. Common criticisms include a lack of variety with insufficient choices in cereals, bread and absence of cold cuts, fruits and eggs. Guests also mentioned instances where breakfast items were depleted by 9 AM with out-of-order machines contributing to the problem. Some found the breakfast too basic or expensive relative to what was offered, describing it as meager or not hearty enough. Despite these shortcomings, some guests still found the breakfast decent and adequate for their needs. Overall, while the breakfast service has its merits, there are significant gaps that could be improved to better meet guest expectations.
Rooms
Premiere Classe Cergy Saint Christophe has received a mix of reviews regarding its accommodations. Numerous guests have expressed concerns about the size of the rooms, describing them as very small, cramped and narrow. The bathrooms, in particular, have been noted for their tiny dimensions and impracticality. Several visitors mentioned that these spaces are not user-friendly with issues such as broken shower fixtures, rusty and unhygienic conditions and a general need for refurbishment.
Cleanliness is another area where feedback varies. While a few guests found their rooms clean and well-maintained, many others reported dirt, mold, stale odors and signs of wear and tear, including stained towels and bedding. The presence of bugs and a bad odor has also been highlighted.
The amenities and facilities at the hotel have drawn criticism too. Problems with TV channels, broken or missing electrical outlets and shower issues have been common complaints. Additionally, some guests experienced maintenance problems like broken shutters and doors, loose fittings and poor soundproofing.
Overall, while there are some positive remarks about clean rooms and comfortable bedding, the prevailing sentiment among reviews emphasizes the need for significant improvements, particularly in terms of room size, cleanliness and bathroom facilities.
Beds
The reviews for the beds at Premiere Classe Cergy Saint Christophe present a mixed bag of experiences. On the positive side, many guests found the mattresses to be very comfortable with several emphasizing the clean and recent bedding. Guests frequently complimented the comfort of the beds and the overall quality of the bedding. Some reviews highlighted firm mattresses and comfortable pillows, which contributed to a decent sleeping experience for some visitors.
However, there were numerous complaints that cannot be overlooked. Several guests mentioned that some beds were broken or not properly maintained with specific issues such as beds blocking the doors, slanted or broken bunk beds that were potentially dangerous and noisiness. Additionally, there were reports of hard or uncomfortable beds and some guests noted issues with dirty or stained sheets, as well as old or poorly maintained bed covers.
In summary, while there are positive remarks about comfortable and high-quality bedding, the inconsistent upkeep and maintenance of beds at this hotel appear to significantly affect the overall guest experience.
Cleanliness
Premiere Classe Cergy Saint Christophe has received mixed reviews regarding its cleanliness. Guests frequently mention that the hotel is clean with daily room cleaning, well-maintained common areas and satisfactory general cleanliness. Housekeeping staff are often described as friendly and diligent in keeping the rooms clean and providing clean sheets and pillowcases. The value for money is also commendable and the reception staff has been noted for their welcoming and caring approach.
However, there are significant reports of issues such as mold, dust, hair and insect infestations including cockroaches and bed bugs. The bathrooms and showers are often criticized for being unclean with instances of limescale and rust. Common areas and the interior stairs also suffer from neglect and the external view of garbage containers detracts from the overall experience. Some rooms have cigarette burns on the bedspreads and a smell of cigarettes or a musty odor has been mentioned. Additionally, the hotel seems to be aging and in need of renovation with problems like broken radiators, water leaks and small, impractical bathrooms being highlighted.
In summary, while the hotel exhibits some positive aspects of cleanliness and hospitality, there are numerous critical points that require attention to improve the overall guest experience.
Staff
The staff at Premiere Classe Cergy Saint Christophe receive a mix of feedback from guests with many highlighting positive experiences and a few pointing out areas of concern. On the positive side, the staff are frequently described as friendly, welcoming and highly attentive. Guests appreciate the courteous and responsive service at the front desk, noting the staff's professionalism and efficiency. Housekeeping staff are often mentioned for their kindness and discretion, contributing to the overall pleasant atmosphere. Several specific staff members, including a receptionist named Jenny, are commended for their exceptional service and friendly demeanor.
However, there are also reports of unprofessional and unfriendly behavior, particularly among some receptionists and cleaning staff. Complaints include instances of rudeness, lack of helpfulness and unresponsive or dismissive attitudes. Despite these occasional negative experiences, many guests find the general environment to be welcoming and the service satisfactory, especially highlighting the staff's efforts to accommodate requests and ensure a comfortable stay. Overall, while most guests have positive interactions with the staff, there is room for improvement in consistency and professional conduct.
Wi-Fi
The reviews for Premiere Classe Cergy Saint Christophe highlight a few key aspects regarding the hotel's amenities. On a positive note, the staff consistently receive high praise for their friendly and attentive service with many able to communicate effectively in both English and German. This consistent positive interaction with guests significantly enhances the overall experience.
However, the wifi situation presents some challenges. While some guests find the wifi quality acceptable, others report issues such as slow speeds and connectivity problems that vary depending on the room. This could be a concern for travelers who rely heavily on internet access.
Electrical outlets are another area that could use improvement. Guests note a lack of easily accessible outlets, particularly next to the bed, which can be inconvenient for charging personal devices.
Overall, while the staff's friendly demeanor stands out as a major advantage, improvements in wifi connectivity and room outlets could enhance the stay at Premiere Classe Cergy Saint Christophe.
Parking
The parking situation at Premiere Classe Cergy Saint Christophe reveals a mix of advantages and notable concerns. One of the most appreciated features is the availability of free parking, which many guests find convenient. The parking area is described as large, making it easier for guests to find spots and there are also nearby parking options.
However, the parking lot is not without its issues. The area is frequently described as dirty with old asphalt and trash scattered around. Security is a significant concern, as the parking is open, unsecured and not monitored, leading to reports of theft and break-ins. The presence of truck drivers and a noisy clientele also add to the discomfort, making some guests feel unsafe, especially at night.
While the location of the hotel is perfect for many and the bathrooms inside the hotel have been renovated, the state of the parking area detracts from the overall experience. Guests will find parking, but they need to be mindful of the potential security issues.
Family
Premiere Classe Cergy Saint Christophe offers good value for money with friendly and attentive staff, making it a decent option for short stays. It is located conveniently, adding to its appeal. However, it seems to fall short when it comes to accommodating families, as the rooms are often described as too small for a family and the noise during weekends can be disruptive to children. Guests have expressed dissatisfaction with certain aspects such as being charged for breakfast for young children and a lack of child-friendly cereals. While a baby bed is available, the room size and setup do not comfortably fit more than three people, which can be a challenge for families. There have also been issues with availability of extra pillows. Overall, this hotel may be more suitable for adults or small groups rather than those traveling with young children.
Accessible
Premiere Classe Cergy Saint Christophe boasts commendable accessibility features for guests with disabilities, being very well-located with easy access to the main road and the convenience of free private parking. Guests appreciated its amenities for disabled individuals, making it a decent option for a stay. However, there were some noted limitations, such as the absence of an elevator, which presented challenges for guests placed on higher floors, especially those with mobility impairments. While the cleaning staff were helpful towards guests with reduced mobility, the bathroom sizes and occasional noise were less favorable aspects. Despite these concerns, the overall accessibility and location of the hotel make it a viable choice for many travelers.
No, Premiere Classe Cergy Saint Christophe doesn't have any pool.
No, a spa isn't available at Premiere Classe Cergy Saint Christophe.
Yes, Premiere Classe Cergy Saint Christophe welcomes dogs.
Yes, parking facilities are available at Premiere Classe Cergy Saint Christophe.
No, Premiere Classe Cergy Saint Christophe doesn't have a gym.