Citrus Hotel Cheltenham by Compass Hospitality
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Summary of reviewsCitrus Hotel Cheltenham by Compass Hospitality receives a wealth of positive reviews, particularly for its location and staff. Situated in the heart of Cheltenham, it provides guests with unparalleled proximity to shops, cafes, bars, pubs and restaurants, making it an ideal choice for both shopping and enjoying local entertainment. Its central position is perfect for business and leisure travelers alike, offering easy access to key destinations and transportation options including buses to the nearby Cotswolds and Cheltenham racecourse. Despite being centrally located, the area is pleasantly quiet, ensuring a restful stay.
The hotel staff consistently garners praise for their exceptional service. Guests highlight the welcoming and professional demeanor of the team, particularly applauding the friendliness and efficiency of the front desk staff. Their willingness to go above and beyond, coupled with the excellent housekeeping service, significantly enhances the overall guest experience.
The hotel’s breakfast offering, although mixed in reviews, still receives acknowledgment for its value and the cleanliness of the breakfast area. The continental breakfast is seen as adequate for starting the day, despite some guests wishing for a wider variety and more hot options.
Room feedback is varied but leans towards the positive regarding their size and the comfort of the beds. Many guests find the rooms spacious, suitable for families, clean and offering comfortable bedding. However, some guests note that the decor and furnishings are dated and improvements in cleanliness and amenities could further enhance the stay.
Cleanliness is another area with mixed reviews. While many guests find the rooms clean and tidy, issues such as dirty carpets, windows and a need for a deep clean in certain areas are frequently mentioned.
Wi-Fi at the hotel generally receives high marks for its strong signal and reliability, which is particularly appreciated by business travelers. The availability of free Wi-Fi is seen as a positive feature, although a few guests experienced occasional connection issues.
Parking facilities, although convenient and secure, are often described as tight and limited with an additional fee required for use. Despite these challenges, the availability of on-site parking remains a valued feature.
Families appreciate the large, family-friendly rooms with ample space for children and the central location allows easy access to local attractions.
The hotel’s proximity to Cheltenham's vibrant nightlife is both a benefit and a drawback. While it offers easy access to numerous pubs, clubs and bars, some guests experience noise from late-night revelers.
In summary, Citrus Hotel Cheltenham offers good value for a three-star hotel. The excellent location, friendly staff and comfortable beds make it a solid choice for both short stays and as a gateway to exploring Cheltenham and the broader Cotswolds. While there is room for improvement in cleanliness and room updates, the overall experience is positive, especially for those prioritizing location and service.
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The hotel staff consistently garners praise for their exceptional service. Guests highlight the welcoming and professional demeanor of the team, particularly applauding the friendliness and efficiency of the front desk staff. Their willingness to go above and beyond, coupled with the excellent housekeeping service, significantly enhances the overall guest experience.
The hotel’s breakfast offering, although mixed in reviews, still receives acknowledgment for its value and the cleanliness of the breakfast area. The continental breakfast is seen as adequate for starting the day, despite some guests wishing for a wider variety and more hot options.
Room feedback is varied but leans towards the positive regarding their size and the comfort of the beds. Many guests find the rooms spacious, suitable for families, clean and offering comfortable bedding. However, some guests note that the decor and furnishings are dated and improvements in cleanliness and amenities could further enhance the stay.
Cleanliness is another area with mixed reviews. While many guests find the rooms clean and tidy, issues such as dirty carpets, windows and a need for a deep clean in certain areas are frequently mentioned.
Wi-Fi at the hotel generally receives high marks for its strong signal and reliability, which is particularly appreciated by business travelers. The availability of free Wi-Fi is seen as a positive feature, although a few guests experienced occasional connection issues.
Parking facilities, although convenient and secure, are often described as tight and limited with an additional fee required for use. Despite these challenges, the availability of on-site parking remains a valued feature.
Families appreciate the large, family-friendly rooms with ample space for children and the central location allows easy access to local attractions.
The hotel’s proximity to Cheltenham's vibrant nightlife is both a benefit and a drawback. While it offers easy access to numerous pubs, clubs and bars, some guests experience noise from late-night revelers.
In summary, Citrus Hotel Cheltenham offers good value for a three-star hotel. The excellent location, friendly staff and comfortable beds make it a solid choice for both short stays and as a gateway to exploring Cheltenham and the broader Cotswolds. While there is room for improvement in cleanliness and room updates, the overall experience is positive, especially for those prioritizing location and service.
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Cheap Hotel
Accessible Hotel
3-Star Hotel
Guest Reviews
Citrus Hotel Cheltenham by Compass Hospitality is praised for its exceptional location, making it an ideal choice for visitors looking to explore Cheltenham. Strategically positioned in the heart of the city, it offers unparalleled proximity to a variety of shops, cafes, bars, pubs and restaurants, ensuring guests have everything they need within easy reach. The central location is repeatedly highlighted as perfect, fantastic and excellent with some even deeming it unbeatable for its convenience.
Many reviews note that the hotel is just a few minutes' walk from key destinations such as the High Street, town hall and local theatres like the Everyman Theatre. This makes it a superb base for both shopping and enjoying local entertainment. Additionally, the hotel provides an excellent gateway for those looking to explore the nearby Cotswolds with convenient transportation options like a short bus ride to the Cheltenham racecourse.
Parking facilities are also appreciated by guests, adding to the convenience of staying at the Citrus Hotel. Despite its central location, the area is reasonably quiet, ensuring a restful stay. This prime location is perfect for both business and leisure travelers, offering easy access to offices and popular landmarks, all within a walkable distance.
In summary, the Citrus Hotel Cheltenham shines in terms of location, offering excellent value for money with its central position, making it a smart choice for a short stay or a gateway to the broader Cotswolds region.
The breakfast experience at Citrus Hotel Cheltenham by Compass Hospitality had mixed reviews. Many guests appreciated the simple, continental breakfast offerings which included items like toast, cereal, croissants, pastries and beverages. It was recognized as good value for money, especially considering its affordability. The breakfast was often described as decent with sufficient variety and plenty to start the day.
However, several guests felt that the breakfast selection was limited and could benefit from additional options. Some noted that the range fell short of expectations, particularly for a 3-star hotel. There were comments on the freshness of pastries and the disappointment in the lack of hot breakfast items such as eggs, sausages and bacon during the weekdays. A number of guests expected a fuller cooked breakfast but were met with only basic continental choices.
Despite the criticisms, the breakfast area was clean and nicely presented. The offerings were described as fresh and the portions generous. Some guests enjoyed breakfast being delivered to their room, which added convenience especially amidst COVID-19 restrictions, though others found the pre-packaged items underwhelming.
Overall, while the continental breakfast was described by many as good and offering a healthy start to the day, a considerable number of guests felt it could be enhanced with a wider variety and more hot options.
Citrus Hotel Cheltenham by Compass Hospitality offers a mix of experiences for its guests, particularly with the rooms. The size of the rooms is a standout feature, frequently described as large, spacious and ideal for families. Guests have appreciated the comfortable beds and found the rooms to be clean and tidy, making the hotel a good value for money.
However, the décor and furnishings are showing signs of age with many guests noting that the rooms are dated and tired and in need of refurbishment. Some reviews mentioned issues like musty smells, thin mattresses and minimal toiletries. Cleanliness varied with several guests pointing out unclean bathrooms and dusty areas, although the majority of rooms were reported as clean.
Basic but practical amenities are provided, making the hotel suitable for short stays. The lack of air conditioning was an issue during warmer weather, leading to stuffy and uncomfortable rooms. Secure parking is available at an additional cost, which was a plus for some guests.
Overall, while the Citrus Hotel's large, clean rooms and comfortable beds make for a decent stay, updates and improvements in cleanliness and décor would significantly enhance the guest experience. The hotel's excellent location close to the town center and its helpful staff were additional benefits noted by many reviewers.
The beds at Citrus Hotel Cheltenham by Compass Hospitality have received mixed feedback from guests. Many guests have praised the beds, describing them as comfortable, comfy, very comfortable and even fabulous. There were mentions of large, king-size and cosy beds that contributed to a good night's sleep. Some guests found the pillows to be comfortable as well.
However, other reviews highlighted less favorable aspects, noting that some beds were hard, too firm or had thin mattresses, which led to discomfort. A few guests mentioned issues like beds being unbearably uncomfortable, rock hard or having noticeable gaps in double beds formed by two single mattresses pushed together. There were also comments on uncomfortable pillows and suggestions that the beds could be softer or need renewing.
In essence, while many guests enjoyed a restful sleep on the hotel's beds, there were a significant number of guests who experienced discomfort and found the bedding in need of improvement.
While the 'Citrus Hotel Cheltenham by Compass Hospitality' offers some positive experiences in certain areas, the overall sentiment regarding cleanliness is mixed. Numerous reviews highlight that the hotel’s rooms are generally clean, comfortable and tidy with clean beds, bathrooms and spacious areas. Guests have appreciated the cheerful service and the centrally located, practical design.
However, many reviews indicate a need for significant improvement in cleanliness and housekeeping standards. Issues such as dirty carpets, windows and bathrooms, as well as a musty smell and visible mould, were mentioned frequently. Complaints about dirty beddings, dusty surfaces and unattended spillages further dampened the guest experience. Rooms were often reported as in need of a deep clean with specific problems like filthy floors, grime in the showers and dirty glass doors cited.
Some guests found the overall hotel décor tired and in need of updating, adding that housekeeping services were inconsistent or lacking during multi-day stays, leaving areas uncleaned over time. Moreover, several guests noted that communal areas, while sometimes cleaner, could also benefit from more thorough attention.
In summary, while some aspects of the Citrus Hotel offer a satisfactory stay, there are significant and recurring concerns regarding cleanliness and housekeeping that need to be addressed to enhance the overall guest experience.
Citrus Hotel Cheltenham by Compass Hospitality boasts an impressive staff, frequently praised by guests for their exceptional service. Reviews highlight the consistently welcoming and professional demeanor of the team. The reception staff are particularly noted for their friendliness and efficiency, making check-in a breeze and always ready to assist with any requests. Many guests appreciated the helpfulness and politeness of the staff, remarking on their accommodating nature and willingness to go above and beyond.
Housekeeping staff also receive commendations for their excellent service, ensuring the hotel remains clean and comfortable. Specific mentions of staff members like Georgia, who went out of her way to heat special meals and a manager who was both apologetic and proactive, reflect an attentive and personal touch that guests remember fondly.
Overall, the team at Citrus Hotel Cheltenham stands out for their politeness, kindness and hospitable attitude, making guests feel right at home. From receptionists to housekeepers, the staff's commitment to excellent service significantly enhances the guest experience at this hotel.
The Wi-Fi at Citrus Hotel Cheltenham by Compass Hospitality generally receives high marks from guests. Many have praised the excellent and strong Wi-Fi throughout the hotel, highlighting its reliable performance in the rooms. The availability of free Wi-Fi is another appreciated feature with multiple reviews noting that it worked well and offered decent speeds. Guests frequently mention the robust Wi-Fi, describing it as good or excellent, making it a solid option for those who need dependable internet access during their stay. However, a few guests did encounter occasional issues with logging on or maintaining a reliable connection. Additionally, the hotel provides smart TVs, though some visitors had trouble accessing Netflix or found the smart TV functionalities not working as expected. Despite these few hiccups, the overall consensus points to a strong and satisfactory Wi-Fi experience for most guests.
Located in the heart of Cheltenham, Citrus Hotel Cheltenham by Compass Hospitality offers parking facilities that are generally well-received but come with some caveats. The hotel's central location and the presence of on-site, secure parking are major positives for guests. The underground parking is frequently cited as secure and convenient with some appreciating the ease of access and the helpful staff who assist in parking.
However, the car park is described as small and tightly spaced, which can make maneuvering difficult, especially for larger vehicles. Guests often mention that the spaces are limited and the underground area is challenging due to narrow spaces and numerous concrete pillars. The cost for parking is an extra fee, typically mentioned as £8-£10 per night, which some guests find reasonable given the secure environment, while others see it as an added inconvenience.
Despite these challenges, many guests still value the availability of on-site parking and find it an essential feature. The tight spaces, while a common point of frustration, do not seem to overshadow the benefit of having a secure and centrally located parking option in Cheltenham.
Citrus Hotel Cheltenham by Compass Hospitality receives praise for its suitability for families, offering large family rooms that are perfect for kids. Many reviews highlight the spaciousness of the rooms, noting that the size is fantastic for children and great for accommodating families. The hotel provides family rooms that are consistently described as clean with the layout being particularly useful for a family of four. The bunk beds are a hit with the kids and the plentiful space ensures that little ones have room to play and relax. Located in the center of town, the hotel allows families easy access to local attractions. Despite a few less enthusiastic comments, the overwhelming consensus is that the accommodations are ideal for family stays, contributing to enjoyable family experiences at the hotel.
Located in the heart of Cheltenham, Citrus Hotel Cheltenham by Compass Hospitality offers a prime position for those eager to explore the bustling nightlife of the town. The hotel is surrounded by an array of pubs and clubs, making it an ideal spot for nightlife enthusiasts. Its central location ensures that guests are just steps away from vibrant bars and lively entertainment venues, perfect for anyone looking to experience the local scene. However, it's important to note that the proximity to nightlife comes with some drawbacks; external noise from party-goers and late-night revelers can be quite loud, sometimes lasting into the early hours of the morning. Despite the noise, the hotel's location remains a key advantage for those who prioritize easy access to Cheltenham's energetic nightlife.
Citrus Hotel Cheltenham by Compass Hospitality offers a three-star hotel experience that is generally considered good value for money. Positioned as a budget-friendly option, it is often noted to be cheaper compared to other three-star hotels in the area. Guests find the hotel basic yet comfortable, describing it as a functional and standard accommodation that meets expectations for the price point.
Despite not being a luxury option, it provides decent and clean rooms with comfortable beds, making it suitable for short stays. The amenities are in line with what one would expect from a budget hotel, delivering adequate quality and service for the category. Reviews often highlight the hotel as a good choice for travelers on a budget, seeking a cheap and cheerful stay in Cheltenham.
Citrus Hotel Cheltenham by Compass Hospitality is recognized for its suitability for business travelers, offering a range of facilities and services that cater specifically to their needs. The rooms are designed to accommodate working on business documents and there are standard meeting rooms and a business center available for work-related tasks. The security arrangements are noted to be adequate for those traveling for business.
The hotel’s location is highlighted as ideal for business stays, being in close proximity to work areas. The knowledgeable and helpful staff enhance the business experience with the manager being particularly noted for their assistance. Though primarily suitable for business trips, the hotel also provides a good base for leisure visits, making it a versatile choice for travelers.
Guests have noted that Citrus Hotel Cheltenham by Compass Hospitality offers various accessibility features. The hotel provides disabled rooms that include amenities like walk-in showers and ample space, ensuring comfort for guests with mobility needs. The rooms are wheelchair accessible and the overall mobility access within the hotel is adequate, thanks to the availability of lift accessible rooms. Reviewers consistently mentioned that the staff were polite and helpful, contributing to a positive experience. Despite some challenges, such as stairs at the hotel entrance and an unsuitable lift outside the building for mobility scooters, the accessible rooms and the general layout of the facilities were found to be accommodating. With lift access available, the hotel ensures ease of movement for guests with disabilities, enhancing their overall stay.
Citrus Hotel Cheltenham by Compass Hospitality is highly regarded for its dog-friendly environment, making it a great choice for travelers with pets. Guests frequently highlight the warm welcome extended to their dogs, ensuring that pets feel just as cherished as their human companions. The hotel's location is perfect for those looking to walk their dogs, providing convenient access to nearby suitable walking areas. The establishment offers specific dog-friendly services and amenities, creating an accommodating and comfortable stay for pets. Overall, it's a pet-welcoming venue that prioritizes the needs of dog owners and their furry friends.
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Location
Many reviews note that the hotel is just a few minutes' walk from key destinations such as the High Street, town hall and local theatres like the Everyman Theatre. This makes it a superb base for both shopping and enjoying local entertainment. Additionally, the hotel provides an excellent gateway for those looking to explore the nearby Cotswolds with convenient transportation options like a short bus ride to the Cheltenham racecourse.
Parking facilities are also appreciated by guests, adding to the convenience of staying at the Citrus Hotel. Despite its central location, the area is reasonably quiet, ensuring a restful stay. This prime location is perfect for both business and leisure travelers, offering easy access to offices and popular landmarks, all within a walkable distance.
In summary, the Citrus Hotel Cheltenham shines in terms of location, offering excellent value for money with its central position, making it a smart choice for a short stay or a gateway to the broader Cotswolds region.
Breakfast
However, several guests felt that the breakfast selection was limited and could benefit from additional options. Some noted that the range fell short of expectations, particularly for a 3-star hotel. There were comments on the freshness of pastries and the disappointment in the lack of hot breakfast items such as eggs, sausages and bacon during the weekdays. A number of guests expected a fuller cooked breakfast but were met with only basic continental choices.
Despite the criticisms, the breakfast area was clean and nicely presented. The offerings were described as fresh and the portions generous. Some guests enjoyed breakfast being delivered to their room, which added convenience especially amidst COVID-19 restrictions, though others found the pre-packaged items underwhelming.
Overall, while the continental breakfast was described by many as good and offering a healthy start to the day, a considerable number of guests felt it could be enhanced with a wider variety and more hot options.
Rooms
However, the décor and furnishings are showing signs of age with many guests noting that the rooms are dated and tired and in need of refurbishment. Some reviews mentioned issues like musty smells, thin mattresses and minimal toiletries. Cleanliness varied with several guests pointing out unclean bathrooms and dusty areas, although the majority of rooms were reported as clean.
Basic but practical amenities are provided, making the hotel suitable for short stays. The lack of air conditioning was an issue during warmer weather, leading to stuffy and uncomfortable rooms. Secure parking is available at an additional cost, which was a plus for some guests.
Overall, while the Citrus Hotel's large, clean rooms and comfortable beds make for a decent stay, updates and improvements in cleanliness and décor would significantly enhance the guest experience. The hotel's excellent location close to the town center and its helpful staff were additional benefits noted by many reviewers.
Beds
However, other reviews highlighted less favorable aspects, noting that some beds were hard, too firm or had thin mattresses, which led to discomfort. A few guests mentioned issues like beds being unbearably uncomfortable, rock hard or having noticeable gaps in double beds formed by two single mattresses pushed together. There were also comments on uncomfortable pillows and suggestions that the beds could be softer or need renewing.
In essence, while many guests enjoyed a restful sleep on the hotel's beds, there were a significant number of guests who experienced discomfort and found the bedding in need of improvement.
Cleanliness
However, many reviews indicate a need for significant improvement in cleanliness and housekeeping standards. Issues such as dirty carpets, windows and bathrooms, as well as a musty smell and visible mould, were mentioned frequently. Complaints about dirty beddings, dusty surfaces and unattended spillages further dampened the guest experience. Rooms were often reported as in need of a deep clean with specific problems like filthy floors, grime in the showers and dirty glass doors cited.
Some guests found the overall hotel décor tired and in need of updating, adding that housekeeping services were inconsistent or lacking during multi-day stays, leaving areas uncleaned over time. Moreover, several guests noted that communal areas, while sometimes cleaner, could also benefit from more thorough attention.
In summary, while some aspects of the Citrus Hotel offer a satisfactory stay, there are significant and recurring concerns regarding cleanliness and housekeeping that need to be addressed to enhance the overall guest experience.
Staff
Housekeeping staff also receive commendations for their excellent service, ensuring the hotel remains clean and comfortable. Specific mentions of staff members like Georgia, who went out of her way to heat special meals and a manager who was both apologetic and proactive, reflect an attentive and personal touch that guests remember fondly.
Overall, the team at Citrus Hotel Cheltenham stands out for their politeness, kindness and hospitable attitude, making guests feel right at home. From receptionists to housekeepers, the staff's commitment to excellent service significantly enhances the guest experience at this hotel.
Wi-Fi
Parking
However, the car park is described as small and tightly spaced, which can make maneuvering difficult, especially for larger vehicles. Guests often mention that the spaces are limited and the underground area is challenging due to narrow spaces and numerous concrete pillars. The cost for parking is an extra fee, typically mentioned as £8-£10 per night, which some guests find reasonable given the secure environment, while others see it as an added inconvenience.
Despite these challenges, many guests still value the availability of on-site parking and find it an essential feature. The tight spaces, while a common point of frustration, do not seem to overshadow the benefit of having a secure and centrally located parking option in Cheltenham.
Family
Nightlife
3 Star
Despite not being a luxury option, it provides decent and clean rooms with comfortable beds, making it suitable for short stays. The amenities are in line with what one would expect from a budget hotel, delivering adequate quality and service for the category. Reviews often highlight the hotel as a good choice for travelers on a budget, seeking a cheap and cheerful stay in Cheltenham.
Business
The hotel’s location is highlighted as ideal for business stays, being in close proximity to work areas. The knowledgeable and helpful staff enhance the business experience with the manager being particularly noted for their assistance. Though primarily suitable for business trips, the hotel also provides a good base for leisure visits, making it a versatile choice for travelers.
Accessible
Dog Friendly
No, Citrus Hotel Cheltenham by Compass Hospitality doesn't have any pool.
No, a spa isn't available at Citrus Hotel Cheltenham by Compass Hospitality.
Yes, Citrus Hotel Cheltenham by Compass Hospitality welcomes dogs.
Yes, parking facilities are available at Citrus Hotel Cheltenham by Compass Hospitality.
No, Citrus Hotel Cheltenham by Compass Hospitality doesn't have a gym.
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