The Leela Palace Chennai
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Summary of reviewsThe Leela Palace Chennai consistently impresses guests with its exceptional location, facilities and service. Nestled near the coast, the hotel offers stunning sea views and a serene ambiance that captivates visitors. The property’s grand architecture and proximity to the airport add convenience and ease for travelers, thus ensuring a tranquil stay away from the city's hustle and bustle.
Guests rave about the breakfast experience, highlighting an extensive and varied buffet that caters to diverse palates with South Indian, North Indian, Asian and European options. This breakfast spread, complemented by excellent service and beautiful sea views, is often described as "amazing" and "fabulous." Though there are occasional remarks about repetitiveness and peak-time crowds, the overall culinary experience is highly positive.
Dinner experiences at The Leela Palace are equally commendable. Multiple restaurants offer high-quality food, especially the Indian cuisine at Jamavar and the exceptional dinner buffets, which are noted for their lavish and varied selections. While in-room dining has mixed reviews, the hotel's restaurants, special events like pop-up dinners and candlelight setups receive widespread praise.
The rooms at The Leela Palace Chennai stand out for their spaciousness, cleanliness and tasteful decor. Guests appreciate the comfortable beds, well-equipped spaces and spectacular views from higher floors. Despite occasional mentions of areas needing renovation or better housekeeping, the general feedback emphasizes luxury, comfort and excellent maintenance.
Cleanliness across the hotel, from rooms to communal areas, is frequently praised, reinforcing guests' perception of The Leela Palace as a well-maintained and hygienic place. Although a few minor areas for improvement are noted, the overall environment remains highly satisfactory.
The hotel's staff, known for their friendliness, professionalism and attentiveness, significantly contribute to guests' positive experiences. From the front desk to dining areas, the service level is consistently high with particular commendations for individual staff members who go above and beyond.
The Wi-Fi service is generally reliable and fast, though some areas like the pool can suffer from weaker connections. Guests find the gym well-equipped and clean, adding value for fitness enthusiasts. The spa and sauna facilities are highly acclaimed, contributing to a luxurious and relaxing experience, despite minor issues with appointment availability.
The expansive and beautifully maintained pool area is another highlight, providing a tranquil spot for relaxation and family fun. While occasional overcrowding and maintenance closures are noted, the positive experiences far outweigh these inconveniences.
Ample parking space with professional valet service adds to the overall convenience for guests. The dedicated and free parking facility, along with attentive staff assistance, further enhances guest satisfaction.
Lastly, The Leela Palace Chennai is highly recommended for families, offering various activities and amenities that cater to both children and adults. The warm, attentive service and family-friendly facilities ensure an enjoyable stay, making the hotel a favored choice for family vacations.
In summary, The Leela Palace Chennai offers a luxurious, comfortable and memorable experience with its outstanding location, excellent dining options, well-appointed rooms, impeccable cleanliness and exceptional staff.
Categories
Guests rave about the breakfast experience, highlighting an extensive and varied buffet that caters to diverse palates with South Indian, North Indian, Asian and European options. This breakfast spread, complemented by excellent service and beautiful sea views, is often described as "amazing" and "fabulous." Though there are occasional remarks about repetitiveness and peak-time crowds, the overall culinary experience is highly positive.
Dinner experiences at The Leela Palace are equally commendable. Multiple restaurants offer high-quality food, especially the Indian cuisine at Jamavar and the exceptional dinner buffets, which are noted for their lavish and varied selections. While in-room dining has mixed reviews, the hotel's restaurants, special events like pop-up dinners and candlelight setups receive widespread praise.
The rooms at The Leela Palace Chennai stand out for their spaciousness, cleanliness and tasteful decor. Guests appreciate the comfortable beds, well-equipped spaces and spectacular views from higher floors. Despite occasional mentions of areas needing renovation or better housekeeping, the general feedback emphasizes luxury, comfort and excellent maintenance.
Cleanliness across the hotel, from rooms to communal areas, is frequently praised, reinforcing guests' perception of The Leela Palace as a well-maintained and hygienic place. Although a few minor areas for improvement are noted, the overall environment remains highly satisfactory.
The hotel's staff, known for their friendliness, professionalism and attentiveness, significantly contribute to guests' positive experiences. From the front desk to dining areas, the service level is consistently high with particular commendations for individual staff members who go above and beyond.
The Wi-Fi service is generally reliable and fast, though some areas like the pool can suffer from weaker connections. Guests find the gym well-equipped and clean, adding value for fitness enthusiasts. The spa and sauna facilities are highly acclaimed, contributing to a luxurious and relaxing experience, despite minor issues with appointment availability.
The expansive and beautifully maintained pool area is another highlight, providing a tranquil spot for relaxation and family fun. While occasional overcrowding and maintenance closures are noted, the positive experiences far outweigh these inconveniences.
Ample parking space with professional valet service adds to the overall convenience for guests. The dedicated and free parking facility, along with attentive staff assistance, further enhances guest satisfaction.
Lastly, The Leela Palace Chennai is highly recommended for families, offering various activities and amenities that cater to both children and adults. The warm, attentive service and family-friendly facilities ensure an enjoyable stay, making the hotel a favored choice for family vacations.
In summary, The Leela Palace Chennai offers a luxurious, comfortable and memorable experience with its outstanding location, excellent dining options, well-appointed rooms, impeccable cleanliness and exceptional staff.
Luxury Hotel
This hotel is a modern-day palace overlooking the Bay of Bengal, designed with the architectural grandeur of Chettinad mansions. It offers expansive rooms and suites with sea or city views, a large outdoor swimming pool, a state-of-the-art gym, multiple dining options, and an ESPA spa.
Hotel Taking Steps Towards Sustainability
As part of The Leela group's strong environmental commitment, this palace property implements water-saving technologies, efficient energy systems, and robust waste diversion programs, diverting approximately 98.9% of waste from landfill. They also incorporate renewable solar energy and EV transportation.
Hotel for Honeymoon
This sea-facing palace offers luxurious rooms, polished marble corridors, chandelier-lit ceilings, and manicured gardens, creating a romantic and visually stunning environment. It features multiple dining options and is known for blending contemporary with traditional elements.
Hotel with Spa
The Leela Palace offers an unmatched spa experience with opulent facilities and a serene atmosphere. Known for its exceptional service and a wide array of treatments, it promises complete relaxation and rejuvenation. The hotel receives consistently high ratings for its spa services and overall luxury.
Family Friendly Hotel
This hotel offers luxurious accommodations and is known for being kid-friendly. It has a pool and is located near the beach, providing ample opportunities for family fun and relaxation.
Romantic Hotel
This hotel offers unobstructed views of the Adyar River and boasts divine rooms featuring fine silks and sparkling chandeliers. It provides several fine dining options and is known for its opulent ambiance, making it a top choice for a romantic getaway.
Hotel with Swimming Pool
The Leela Palace Chennai offers a luxurious swimming pool experience with stunning sea views, providing a serene and opulent environment for relaxation and recreation. The hotel is known for its exceptional service and world-class amenities.
Rooftop Pool Outdoor Pool
Business Hotel
The Leela Palace Chennai offers extensive business facilities, including multiple meeting rooms and banquet halls. It provides a luxurious environment with state-of-the-art technology and personalized services suitable for high-profile corporate events and meetings.
Hotel with Parking
This hotel offers comprehensive parking facilities, including free self-parking and valet parking. It provides secure, security-patrolled car park, dedicated spaces for bicycles/motorbikes, and electric vehicle charging facilities. Guests also benefit from a golf car service for transport from the gate to the hotel entrance.
Hotel with Gym
This hotel features a modern fitness center with panoramic views, offering a range of cardio and strength-training equipment. The fitness experience is enhanced by the availability of personal trainers and wellness programs.
5-Star Hotel
The Leela Palace Chennai offers luxurious accommodations with sea-facing rooms, world-class dining experiences, and impeccable service, making it a top choice for discerning travelers. Its opulent decor and extensive amenities ensure a memorable stay.
Hotel with Outdoor Pool
The Leela Palace Chennai boasts an extravagant rooftop pool, described as 'fit for royalty,' complemented by a convenient poolside bar and breathtaking sea views. This combination of luxury, unique setting, and scenic beauty makes its outdoor pool facilities exceptional.
Hotel with Rooftop Pool
Known for its rooftop pool with great views of the Adyar Seaface. Offers a luxurious and relaxing poolside experience.
Accessible Hotel
Guest Reviews
The Leela Palace Chennai seems to captivate guests primarily with its outstanding location. Nestled near the coast, the hotel offers splendid sea views and a serene, quiet ambiance that many find pleasing. The property's architecture and grandiose decoration complement the beautiful surroundings, making it one of the finest hotels visitors have experienced. Its proximity to the airport, at merely 20 minutes, adds to its convenience, although some guests mentioned it's somewhat isolated and distant from the city center. While this means dependency on hotel services or the need for transportation for dining out and exploring the city, it also ensures a peaceful and tranquil stay away from the city's hustle and bustle.
Despite the mixed sentiments about its isolation, the location is appreciated for its accessibility and the ease it offers in getting around Chennai. Guests also praise the hotel's staff, food and overall service, which, combined with the prime spot overlooking the ocean, make for an enjoyable and memorable stay. Though there are minor points about the distant sea view and occasional unappealing surroundings, the phenomenal location generally leaves a positive impression.
The breakfast experience at The Leela Palace Chennai evokes a mix of commendations and criticisms, showcasing a rich tapestry of guest opinions. Positively, guests frequently praise the extensive and varied breakfast buffet, noting its ability to cater to diverse palates with a wide selection of South Indian, North Indian, Asian and European items. Highlights include the spectacular sea views from the breakfast area and the delicious taste of the food, including freshly baked goods and healthy options. The breakfast spread is commonly described as "amazing," "excellent," and "fabulous" with many lauding the attentive service provided by the staff.
However, some guests point out areas for improvement. While the buffet is recognized for its variety, there are remarks about the menu being repetitive and lacking in fiber-based food items. Moments of chaos, particularly during peak times or large group bookings, were noted, leading to a crowded and noisy experience. A few reviews mentioned the need for better organization and variety in comparison to other Leela properties. Despite these critiques, many guests still find the breakfast a highlight of their stay, largely due to the exceptional service and the wide-ranging culinary options available.
At The Leela Palace Chennai, dining experiences left guests largely satisfied with many praising the food quality at the hotel's multiple restaurants. The Indian cuisine at Jamavar stood out and was consistently described as excellent and wonderful. Dinner at XO was similarly well-regarded, often exceeding expectations. Guests were particularly impressed with the fantastic and incredible dinner buffets, which were described as lavish, varied and delicious. Despite some feedback that the buffet could be overpriced or lack variety, the overall spread was received positively with a focus on its extensive and lovely selection.
In-room dining, however, had mixed reviews with some finding the taste not up to the mark. Breakfasts were generally appreciated for their exceptional quality, though a bit repetitive for vegetarians. Special events like the Singaporean Michelin-starred chef's pop-up dinner received high praise for being above and beyond expectations. Although some dishes such as the fish were occasionally noted as undercooked, these were outweighed by the numerous compliments.
Service quality at dinner received occasional criticism, yet many guests found the dining setups, including candlelight dinners, to be memorable. Overall, The Leela Palace Chennai offers a strong dining experience with a variety of options that cater to different tastes and preferences, showcasing both local and international culinary delights.
The Leela Palace Chennai offers a notable experience for guests whether traveling for leisure or business. Most reviews highlight the spaciousness and cleanliness of the rooms as a significant advantage. Visitors frequently describe the rooms and bathrooms as large, comfortable and well-maintained. Many appreciate the beautiful interiors and tasteful decor with several mentions of luxurious upgrades available, particularly to sea view options, which are often described as stunning and exceptional.
Guests also commend the comfort and elegance of the rooms, noting features like comfy beds, well-equipped spaces and thoughtful designs. Even the smaller rooms are praised for being effectively planned and sizeable. Rooms from higher floors are frequently mentioned for their spectacular views over the sea or pool.
However, a few reviews point out areas needing improvement. Some guests note that certain rooms and suites could use updated interiors or renovation and there were occasional delays with housekeeping services. A couple of visitors mentioned the rooms had a bit of an odor and there were instances where the housekeeping did not meet expectations.
Overall, the feedback is overwhelmingly positive, especially lauding the room size, cleanliness, comfort and spectacular views, making The Leela Palace Chennai a favored choice for a luxurious stay by the sea.
Travelers to The Leela Palace Chennai consistently highlight the comfort of the hotel's beds as a standout feature. Guests frequently praise the beds for their comfort and softness with many describing them as very comfy. Notably, the mattresses receive high marks for their quality, contributing to a restful night's sleep. Some guests even mention that their children found the beds particularly cozy.
However, experiences with extra beds are mixed; some found them too soft or not adequately comfortable for children. While the standard beds are generally comfortable, there are occasional mentions of firmness that might not suit everyone's preference. Additionally, a few guests noted issues with the size of the beds, particularly the king beds, which seemed slightly smaller than expected for some.
Despite the overall positive feedback regarding the beds, there are a few comments about the pillows, which were described as either too soft or causing neck pain. Moreover, reviews occasionally mention concerns about bed linens, ranging from the necessity for fresh linens to some reports of smelly, moldy or even stained linens.
Overall, while The Leela Palace Chennai does well in ensuring guests have a comfortable sleep experience with their well-regarded beds and mattresses, attention to bed linens and the provision of comfortable extra beds could further enhance guest satisfaction.
The Leela Palace Chennai has garnered a multitude of praises from guests, particularly highlighting its impeccable cleanliness. Many found the property to be spotlessly clean with rooms and bathrooms noted for their exceptional tidiness. The hotel’s upkeep is consistent with some mentioning that rooms are cleaned twice daily. The communal areas, including the lobby and overall facility, also maintain a high standard of cleanliness. Reviewers frequently commended the hotel’s clean and luxurious environment, often referring to it as well-maintained and hygienic, up to expectations and perfectly suited for a relaxed stay.
While the majority of the feedback leaned positively, a few guests did report some areas that could use improvement. Occasionally, issues such as unclean bathtubs, inadequately cleaned toilets and dusty rooms were mentioned. The pool and certain room facilities, like tea cups and utensils, also received mixed reviews regarding hygiene.
Despite these occasional shortcomings, the general consensus about The Leela Palace Chennai highlights an overall atmosphere of cleanliness and comfort, bolstered by a supportive and efficient staff. This combination of luxurious accommodations and a clean environment makes it a notable choice for travelers seeking both comfort and pristine surroundings.
The Leela Palace Chennai receives high praise for its exceptional staff and hospitality. Guests consistently highlight the helpful, friendly and professional demeanor of the hotel employees. From the reception desk to the dining areas, the service is described as attentive and courteous, ensuring a seamless and comfortable experience from check-in to check-out. Specific mentions include the exceptional assistance provided by staff members like Priyanka, Sourab, Sameer, Mathivanan, Sushmit and others, who contribute significantly to the positive experience.
The breakfast and pool staff receive accolades for their remarkable service, while the F&B team is noted for its outstanding contribution. The hotel's butlers are also singled out for their seamless assistance and high level of professionalism, making guests' stays extra special.
The overall sentiment towards the staff reflects genuine care and a warm attitude, which enhances the luxury and grandeur of the property. Despite isolated instances of slower service or less friendly interactions, the overwhelming feedback is that the staff at The Leela Palace Chennai go above and beyond to ensure a memorable stay, marked by personalized service and genuine smiles.
The Wi-Fi at The Leela Palace Chennai presents a mixed experience for guests with many highlighting positive aspects. The Wi-Fi is generally good with strong and fast connections that are conducive to a pleasant online experience. Several reviewers specifically mentioned the good internet speed and stable connections in most areas of the hotel. However, some areas, such as the pool, suffer from low Wi-Fi efficiency. Additionally, there were isolated comments about poor network reception, but these did not seem to be a universal problem. Overall, the hotel's Wi-Fi is reliable and suitable for most needs, despite some minor areas for improvement.
The spa at The Leela Palace Chennai has garnered widespread acclaim from guests, being frequently lauded as one of the best in the business. The facilities are noted for their excellence with particular praise given to the sauna and the overall amenities. Many guests found the spa and sauna areas to be beautiful and well-maintained, contributing to a high standard of cleanliness and equipment.
The gym, also part of the leisure facilities, receives positive mentions for being well-equipped and clean. Specific spa features such as the jacuzzi, sauna and shower rooms were highlighted for their quality. However, one guest did note an issue with the men's spa bath and another expressed disappointment at not being able to book a complimentary spa appointment despite having one included in their stay.
Despite some minor reservations including the lack of a cold water source in the spa area and occasional difficulty in securing appointments, the overall guest sentiment towards the spa remains highly positive. The staff are frequently described as kind and helpful, enhancing the overall spa experience at this luxurious hotel.
The Leela Palace Chennai offers an impressive gym experience, consistently praised for its excellent setup and well-maintained facilities. Guests frequently highlight the gym's comprehensive equipment and spacious layout. The cleanliness and modernity of the fitness center add to its appeal, contributing to a welcoming environment. With top-notch health club amenities, the gym caters effectively to fitness enthusiasts. Overall, the gym at The Leela Palace Chennai stands out as a well-equipped and superb facility, making it a valuable asset for guests seeking quality fitness options during their stay.
The pool at The Leela Palace Chennai stands out as one of the hotel's most remarkable features, receiving an array of positive feedback from guests. Many guests have praised the enormous size and the meticulous upkeep of the pool, often highlighting the well-maintained and clean environment. The pool area itself has been described as fantastic, sporting excellent facilities and an impressive ambience that offers a tranquil spot for relaxation. Visitors have particularly enjoyed the beautiful pool setting and its strategic positioning, enhancing the overall aesthetic appeal.
For families, the spaciousness of the pool caters well to children, making it a favored spot for fun and leisure. However, a few guests did note occasional overcrowding, which could take away from the otherwise serene environment. Moreover, a handful of reviews mentioned experiences where the pool was inaccessible due to ongoing maintenance or events, which some found disappointing. Despite these occasional setbacks, the pool staff received commendations for their helpful service, contributing to a generally positive experience.
The views from and around the pool area, including glimpses of the sea, further enhance the allure of this splendid facility. Overall, while there have been minor issues related to accessibility and service delays, the extensive pool area at The Leela Palace Chennai remains a highly appreciated feature, known for its beauty, cleanliness and inviting atmosphere.
The Leela Palace Chennai boasts ample parking space with easy access, accompanied by efficient and professional valet services. The parking facility is dedicated and free, adding to the convenience for guests. Valets are known for their cordial assistance and a golf car is available to transport guests from the gate to the hotel entrance. However, it's worth noting that the facility does not accommodate superbikes. Despite this, the overall parking experience is positively highlighted with additional perks like punctured tire repairs and no parking fees contributing to guest satisfaction.
The Leela Palace Chennai is highly recommended for families, offering a range of activities and facilities that cater to both kids and adults. Families consistently enjoy their stays with many expressing a desire to return. The hotel provides plenty of leisure activities for kids, ensuring they have fun and are well-entertained. The presence of a family pool and various kid-friendly amenities add to its appeal as a family destination.
The staff's attentive service is particularly noted for making travel with children, including babies, more manageable. Guests appreciate the family's overall enjoyable experience, enhanced by superb facilities and a pleasant ambiance throughout the property. A suggestion for a dedicated children's entertainment area has been made, given the numerous families that frequent the hotel.
The location is ideal for family stays, adding to the comfort and convenience experienced by guests. Overall, The Leela Palace Chennai comes across as a welcoming, family-oriented hotel, perfect for a relaxing and enjoyable family getaway.
The Leela Palace Chennai offers a true five-star experience, leaving guests feeling like they are in a palace. It is consistently described as a real five-star property with truly indulgent services and facilities. Visitors appreciate the spacious and clean rooms and the hotel’s commitment to sustainability standards. The hospitality at The Leela Palace is exceptional with courteous staff providing real five-star treatment. From arrival through checkout, every moment reflects five-star hotel quality. The amenities are top-notch, meeting all expectations of a luxurious stay. With its 5-star status and prices, it is regarded as one of the best hotels many have ever visited, prompting guests to express a desire to return. Overall, The Leela Palace Chennai stands out as an excellent five-star hotel, providing a genuine five-star hotel experience in every aspect.
The Leela Palace Chennai stands out as an excellent choice for business travelers. Its majestic interiors create a practical work ambiance, making it well-equipped for work-related activities. The hotel offers good business facilities, including a dedicated business center, ensuring all needs for a productive stay are met. Although the breakfast and dinner buffet are on par with typical business class hotels, the venue's overall offerings make it a solid option for business stays and trips.
The Leela Palace Chennai boasts an outdoor pool that consistently impresses its guests with its size and maintenance. Reviewers highlight the huge and clean pool, which provides an enjoyable and relaxing experience. The ambiance around the pool is noted to be amazing, offering a wonderfully scenic and beautiful backdrop for those choosing to spend their day lounging by the water. The pool area itself garners appreciation for being excellent and inviting, making it a perfect spot for a fun and leisurely swim. Despite occasional issues such as broken tiles and the pool being closed due to events, the overall sentiment towards the outdoor pool remains greatly positive. This well-kept and fantastic swimming pool complements the hotel's convenient location and services, making it a standout feature for guests.
The Leela Palace Chennai is consistently praised for being an exceptional and luxurious choice for honeymooners, making it a perfect destination for romantic getaways. It is notably recommended as a honeymoon worthy location with a distinct ambience that enhances the romantic experience. Guests celebrating significant milestones, such as wedding anniversaries, often return, indicating a high level of satisfaction and a desire to relive the memorable experience. Additionally, the hotel's Sea Club ambience at night adds a unique and enchanting aspect to the stay, making it a memorable experience not only for honeymooners but also for those looking to renew their vows or enjoy a family trip. Overall, The Leela Palace Chennai stands out as the most comfortable hotel in Chennai, ideal for creating lasting memories.
The Leela Palace Chennai is widely recognized as an epitome of luxury, offering a true five-star experience. Guests have frequently described their stay as luxurious and memorable, underpinned by the hotel's grand and modern decor. The property boasts stunning interiors and is full of lush greenery, creating a beautiful and serene atmosphere for its visitors.
Reflecting both sophisticated and luxurious touches, the room interiors and overall facilities leave nothing to be desired. The luxurious equipment and thoughtful decoration throughout the hotel contribute to a sense of extreme comfort and opulence. The ambience combines old-world charm with a modern, posh and cozy feel.
The hotel has been lauded for providing value for money, particularly appealing to Western guests seeking affordable luxury. The overall ambiance, combined with exceptional service, offers a true palace-like experience worthy of its five-star rating. With both tranquil and elegant surroundings, The Leela Palace Chennai remains an outstanding choice for those seeking a superior and sophisticated stay.
The Leela Palace Chennai offers a truly romantic setup, creating the perfect atmosphere for couples. The ambiance is ideal for a romantic getaway with many guests celebrating special occasions like anniversaries. The hotel's setting feels like a palace, making guests feel treated like royalty. Special touches such as candlelight dinners contribute to the romantic experience, making it a lovely spot for couples.
Location Show Map
Location
Despite the mixed sentiments about its isolation, the location is appreciated for its accessibility and the ease it offers in getting around Chennai. Guests also praise the hotel's staff, food and overall service, which, combined with the prime spot overlooking the ocean, make for an enjoyable and memorable stay. Though there are minor points about the distant sea view and occasional unappealing surroundings, the phenomenal location generally leaves a positive impression.
Breakfast
However, some guests point out areas for improvement. While the buffet is recognized for its variety, there are remarks about the menu being repetitive and lacking in fiber-based food items. Moments of chaos, particularly during peak times or large group bookings, were noted, leading to a crowded and noisy experience. A few reviews mentioned the need for better organization and variety in comparison to other Leela properties. Despite these critiques, many guests still find the breakfast a highlight of their stay, largely due to the exceptional service and the wide-ranging culinary options available.
Dinner
In-room dining, however, had mixed reviews with some finding the taste not up to the mark. Breakfasts were generally appreciated for their exceptional quality, though a bit repetitive for vegetarians. Special events like the Singaporean Michelin-starred chef's pop-up dinner received high praise for being above and beyond expectations. Although some dishes such as the fish were occasionally noted as undercooked, these were outweighed by the numerous compliments.
Service quality at dinner received occasional criticism, yet many guests found the dining setups, including candlelight dinners, to be memorable. Overall, The Leela Palace Chennai offers a strong dining experience with a variety of options that cater to different tastes and preferences, showcasing both local and international culinary delights.
Rooms
Guests also commend the comfort and elegance of the rooms, noting features like comfy beds, well-equipped spaces and thoughtful designs. Even the smaller rooms are praised for being effectively planned and sizeable. Rooms from higher floors are frequently mentioned for their spectacular views over the sea or pool.
However, a few reviews point out areas needing improvement. Some guests note that certain rooms and suites could use updated interiors or renovation and there were occasional delays with housekeeping services. A couple of visitors mentioned the rooms had a bit of an odor and there were instances where the housekeeping did not meet expectations.
Overall, the feedback is overwhelmingly positive, especially lauding the room size, cleanliness, comfort and spectacular views, making The Leela Palace Chennai a favored choice for a luxurious stay by the sea.
Beds
However, experiences with extra beds are mixed; some found them too soft or not adequately comfortable for children. While the standard beds are generally comfortable, there are occasional mentions of firmness that might not suit everyone's preference. Additionally, a few guests noted issues with the size of the beds, particularly the king beds, which seemed slightly smaller than expected for some.
Despite the overall positive feedback regarding the beds, there are a few comments about the pillows, which were described as either too soft or causing neck pain. Moreover, reviews occasionally mention concerns about bed linens, ranging from the necessity for fresh linens to some reports of smelly, moldy or even stained linens.
Overall, while The Leela Palace Chennai does well in ensuring guests have a comfortable sleep experience with their well-regarded beds and mattresses, attention to bed linens and the provision of comfortable extra beds could further enhance guest satisfaction.
Cleanliness
While the majority of the feedback leaned positively, a few guests did report some areas that could use improvement. Occasionally, issues such as unclean bathtubs, inadequately cleaned toilets and dusty rooms were mentioned. The pool and certain room facilities, like tea cups and utensils, also received mixed reviews regarding hygiene.
Despite these occasional shortcomings, the general consensus about The Leela Palace Chennai highlights an overall atmosphere of cleanliness and comfort, bolstered by a supportive and efficient staff. This combination of luxurious accommodations and a clean environment makes it a notable choice for travelers seeking both comfort and pristine surroundings.
Staff
The breakfast and pool staff receive accolades for their remarkable service, while the F&B team is noted for its outstanding contribution. The hotel's butlers are also singled out for their seamless assistance and high level of professionalism, making guests' stays extra special.
The overall sentiment towards the staff reflects genuine care and a warm attitude, which enhances the luxury and grandeur of the property. Despite isolated instances of slower service or less friendly interactions, the overwhelming feedback is that the staff at The Leela Palace Chennai go above and beyond to ensure a memorable stay, marked by personalized service and genuine smiles.
Wi-Fi
Spa
The gym, also part of the leisure facilities, receives positive mentions for being well-equipped and clean. Specific spa features such as the jacuzzi, sauna and shower rooms were highlighted for their quality. However, one guest did note an issue with the men's spa bath and another expressed disappointment at not being able to book a complimentary spa appointment despite having one included in their stay.
Despite some minor reservations including the lack of a cold water source in the spa area and occasional difficulty in securing appointments, the overall guest sentiment towards the spa remains highly positive. The staff are frequently described as kind and helpful, enhancing the overall spa experience at this luxurious hotel.
Gym
Pool
For families, the spaciousness of the pool caters well to children, making it a favored spot for fun and leisure. However, a few guests did note occasional overcrowding, which could take away from the otherwise serene environment. Moreover, a handful of reviews mentioned experiences where the pool was inaccessible due to ongoing maintenance or events, which some found disappointing. Despite these occasional setbacks, the pool staff received commendations for their helpful service, contributing to a generally positive experience.
The views from and around the pool area, including glimpses of the sea, further enhance the allure of this splendid facility. Overall, while there have been minor issues related to accessibility and service delays, the extensive pool area at The Leela Palace Chennai remains a highly appreciated feature, known for its beauty, cleanliness and inviting atmosphere.
Parking
Family
The staff's attentive service is particularly noted for making travel with children, including babies, more manageable. Guests appreciate the family's overall enjoyable experience, enhanced by superb facilities and a pleasant ambiance throughout the property. A suggestion for a dedicated children's entertainment area has been made, given the numerous families that frequent the hotel.
The location is ideal for family stays, adding to the comfort and convenience experienced by guests. Overall, The Leela Palace Chennai comes across as a welcoming, family-oriented hotel, perfect for a relaxing and enjoyable family getaway.
5 Star
Business
Outdoor Pool
Honeymoon
Luxury
Reflecting both sophisticated and luxurious touches, the room interiors and overall facilities leave nothing to be desired. The luxurious equipment and thoughtful decoration throughout the hotel contribute to a sense of extreme comfort and opulence. The ambience combines old-world charm with a modern, posh and cozy feel.
The hotel has been lauded for providing value for money, particularly appealing to Western guests seeking affordable luxury. The overall ambiance, combined with exceptional service, offers a true palace-like experience worthy of its five-star rating. With both tranquil and elegant surroundings, The Leela Palace Chennai remains an outstanding choice for those seeking a superior and sophisticated stay.
Romantic
Yes, The Leela Palace Chennai has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.
Yes, a spa is available at The Leela Palace Chennai.
No, The Leela Palace Chennai doesn't allow dogs.
Yes, parking facilities are available at The Leela Palace Chennai.
Yes, The Leela Palace Chennai has a gym.
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