The Empress Hotel
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Summary of reviewsThe Empress Hotel has received widespread praise for its central and convenient location in the heart of the city. Guests value its proximity to the Chabad House, vibrant night markets, main streets and a variety of shops, cafes and restaurants. Despite being centrally located, the hotel provides a quiet retreat from the bustling city life. Easy access to taxis and tuk-tuks adds to the convenience, making it simple for guests to explore the old town and other attractions.
The breakfast offerings at the hotel receive mixed feedback with many guests appreciating the excellent variety and quality of the buffet. The diverse selection, including custom-made omelets, ensures that everyone finds something enjoyable. However, some guests note that the breakfast could benefit from more hot dishes and fresh juice options and at times, the ambiance can be noisy and crowded.
Rooms at The Empress Hotel are consistently praised for their spaciousness, cleanliness and comfort. Guests highlight the large, well-appointed rooms with modern amenities, comfortable beds and stunning views. While there are mentions of outdated decor and the need for improved bathrooms, the overall satisfaction with the room offerings remains high.
The hotel stands out for its impeccable cleanliness with both common areas and individual rooms being described as spotless and well-maintained. Guests appreciate the diligent cleaning service and the clean, tidy environment that enhances their stay.
Staff service at The Empress Hotel is frequently lauded as exceptional. Guests emphasize the polite, friendly and helpful nature of the team with staff going above and beyond to ensure a pleasant stay. The reception staff and individuals like doorman Paul receive special mentions for their outstanding service and genuine hospitality.
The swimming pool experience is generally positive with guests enjoying the large, clean pool and the inviting atmosphere. Some mention the panoramic view of Chiang Mai from the pool on the fifth floor as a highlight, though there are occasional reports of the pool being out of use or not clean.
The hotel is highly recommended for families, offering a welcoming atmosphere with special care for children. Family-friendly amenities like large suites and welcome packs for children add to the positive experience, making it an excellent choice for a family vacation.
The beds receive mixed reviews with many guests finding them comfortable and conducive to a restful night's sleep. Phrases like "super comfy king bed" and "very comfortable beds" reflect this sentiment, though some guests mention harder mattresses and issues with beds on wheels.
Overall, The Empress Hotel is highly praised for its superb location, comprehensive amenities, high cleanliness standards, welcoming staff and family-friendly offerings, making it a favored choice for travelers visiting the city.
Categories
The breakfast offerings at the hotel receive mixed feedback with many guests appreciating the excellent variety and quality of the buffet. The diverse selection, including custom-made omelets, ensures that everyone finds something enjoyable. However, some guests note that the breakfast could benefit from more hot dishes and fresh juice options and at times, the ambiance can be noisy and crowded.
Rooms at The Empress Hotel are consistently praised for their spaciousness, cleanliness and comfort. Guests highlight the large, well-appointed rooms with modern amenities, comfortable beds and stunning views. While there are mentions of outdated decor and the need for improved bathrooms, the overall satisfaction with the room offerings remains high.
The hotel stands out for its impeccable cleanliness with both common areas and individual rooms being described as spotless and well-maintained. Guests appreciate the diligent cleaning service and the clean, tidy environment that enhances their stay.
Staff service at The Empress Hotel is frequently lauded as exceptional. Guests emphasize the polite, friendly and helpful nature of the team with staff going above and beyond to ensure a pleasant stay. The reception staff and individuals like doorman Paul receive special mentions for their outstanding service and genuine hospitality.
The swimming pool experience is generally positive with guests enjoying the large, clean pool and the inviting atmosphere. Some mention the panoramic view of Chiang Mai from the pool on the fifth floor as a highlight, though there are occasional reports of the pool being out of use or not clean.
The hotel is highly recommended for families, offering a welcoming atmosphere with special care for children. Family-friendly amenities like large suites and welcome packs for children add to the positive experience, making it an excellent choice for a family vacation.
The beds receive mixed reviews with many guests finding them comfortable and conducive to a restful night's sleep. Phrases like "super comfy king bed" and "very comfortable beds" reflect this sentiment, though some guests mention harder mattresses and issues with beds on wheels.
Overall, The Empress Hotel is highly praised for its superb location, comprehensive amenities, high cleanliness standards, welcoming staff and family-friendly offerings, making it a favored choice for travelers visiting the city.
Family Friendly Hotel
This hotel provides luxurious accommodations and family-oriented amenities. It offers a blend of comfort and convenience, making it a great choice for families visiting Chiang Mai.
Business Hotel
The Empress Hotel Chiang Mai has meeting rooms and event spaces suitable for business functions. It provides comprehensive services for conferences and meetings.
4-Star Hotel
The Empress Hotel offers spacious rooms and a central location near the night bazaar. The hotel features a pool and fitness center. Its SHA Extra Plus certification ensures high hygiene standards.
Hotel with Outdoor Pool
This hotel offers a well-maintained outdoor pool with ample space for swimming and sunbathing. The pool area is complemented by excellent facilities and attentive service, ensuring a comfortable and enjoyable experience.
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Rooftop Pool Outdoor Pool
Location of the pool: Outdoor pool
In the pool there is also:
an area designated for children
Pool maximum depth: 1.75 m
Show more...Accessible Hotel
Hotel with Gym
Hotel with Rooftop Pool
Guest Reviews
The Empress Hotel boasts a location that has garnered praise from its guests for its central and convenient positioning in the heart of the city. The proximity to the Chabad House consistently receives positive mentions with many highlighting the mere minutes' walk to this key landmark. Guests also appreciate the hotel's nearness to the vibrant night markets with easy walking access, making it an excellent spot for evening outings.
The hotel is described as being close to the main street and a variety of shops, cafes and restaurants, offering a convenient experience for those looking to explore local culinary delights. Despite its central location, it is situated in a quiet area, providing a peaceful retreat from the bustling city life.
Transport accessibility is another strong point with taxis and tuk-tuks readily available right outside the hotel, offering easy connectivity to the old town and other points of interest. Whether walking or taking a brief taxi ride, guests find it effortless to reach essential destinations, including the ancient city and the area between the old town and the river.
Overall, The Empress Hotel's location is repeatedly praised as superb, providing both convenience and a quiet retreat, making it an excellent choice for travelers looking to explore the city's attractions.
The breakfast experience at The Empress Hotel offers a mix of opinions with a significant number of positive remarks highlighting its strengths. Guests frequently note the excellent and varied selection at the breakfast buffet, describing it as diverse, rich and delicious. The buffet is particularly praised for having plenty of options, including custom-made omelets, which adds to the overall satisfaction.
Several reviews commend the breakfast's quality and variety with phrases such as "excellent breakfast with a lot of choices” and "rich breakfast" being common. The breadth of the selection is appreciated with a big buffet ensuring that everyone can find something to enjoy. Additionally, guests have commented on the good service and the fresh coffee.
However, there are some areas for improvement mentioned. Some guests feel that the breakfast could be more diverse, specifically noting a lack of variety in hot dishes and fresh juice options. The ambiance during breakfast at times is described as noisy and crowded, which can detract from the experience. A few reviews also point to the breakfast being just average or needing an overhaul, particularly criticizing the limited options and stale cereal.
Overall, while there are a few points that could be enhanced, the majority of guest reviews reflect a positive experience with the breakfast at The Empress Hotel, especially highlighting the wide array of choices and delicious offerings.
The Empress Hotel boasts rooms that consistently impress with their spaciousness, cleanliness and comfort. Guests frequently praise the large, well-appointed rooms, which often come with comfortable beds and modern amenities. Many review the rooms as very large, beautifully maintained and even luxurious, offering stunning views of the surroundings. Despite some mentions of outdated decor, the practicality and cleanliness of the rooms take center stage. Additional perks like connecting doors between rooms, high-tech features and thoughtful amenities such as robes and sewing kits enhance the overall experience. Visitors appreciate the balance of modern ambiance with comfort, making the stay exceedingly pleasant. While some have noted that the bathroom standards could be improved to match the four-star rating, the overwhelming sentiment is one of satisfaction with the room offerings at this beautiful and spacious hotel.
The beds at The Empress Hotel receive mixed reviews from guests with many highlighting the comfort and spaciousness. Phrases such as "very comfortable beds," "comfortable bed," and "super comfy king bed" suggest that for some visitors, the beds provide a restful night's sleep. Guests have described them as "most comfortable beds I've ever been in" and "comfortable to sleep in." However, a few reviews point out areas of concern, such as mattresses being a bit hard or beds being on wheels, leading to movement. Some guests mentioned that the beds were untidy or uncomfortable, specifically noting harder beds might not suit Western preferences. Despite these varying opinions, many visitors appear to find the beds satisfactory for a comfortable stay.
The Empress Hotel consistently impresses guests with its high standards of cleanliness and well-maintained facilities. Reviews frequently highlight the spotless and organized nature of both the common areas and the individual rooms. Descriptors such as "immaculately maintained", "super clean" and "very clean" are common among many positive remarks. The hotel achieves an excellent level of cleanliness with some guests specifically praising the fresh towels and well-maintained equipment.
Rooms are described as spacious, beautiful and well-equipped, often accompanied by comments on their cleanliness and tidiness. Guests appreciate the diligent cleaning service that ensures a consistently pleasant stay. Despite a minor mention of a room being livable rather than pristine, the general consensus leans heavily towards a clean and peaceful environment.
With an overall high cleanliness standard, The Empress Hotel offers a well-kept and comfortable setting that adds significant value to guests' experiences.
The Empress Hotel is highly praised for its exceptional staff service, consistently noted for being polite, friendly and incredibly helpful. Guests universally highlight the team’s warm and welcoming demeanor, emphasizing how the employees go above and beyond to ensure a pleasant stay. Notable mentions include staff members being constantly attentive, smiling and accommodating every need. The reception staff is particularly commended for providing a welcoming and personalized greeting upon arrival.
The service provided is often described as outstanding and the overall guest experience is enhanced by the staff's professional and courteous nature. Specific individuals, like doorman Paul, receive special mentions for exceptional kindness and service. The hotel's approach to customer service is characterized by a genuine willingness to assist and solve any issues, making guests feel truly cared for. This kind gesture is appreciated, especially during special events when staff accompany guests to their rooms. Overall, exceptional service and genuine hospitality define the guest experience at The Empress Hotel.
The Empress Hotel offers a variety of swimming pool experiences that guests generally find enjoyable. The pool is frequently described as large, lovely and very clean, providing an inviting area that is both spacious and equipped with sun loungers for relaxation. Guests consistently highlight the welcoming atmosphere and excellent facilities and many appreciate the panoramic view of Chiang Mai from the pool on the fifth floor. While there were some instances where the pool was reported as not clean or out of use, the overall sentiment remains positive with visitors characterizing the pool as a great and fun amenity that enhances their stay at the hotel.
The Empress Hotel is highly recommended for family holidays with reviews highlighting its suitability for families, including those with four members. It offers a welcoming atmosphere with special care for children, making it perfect for a family vacation. Children particularly enjoyed the welcome packs filled with snacks and beverages, adding an extra touch to their stay. The hotel provides spacious accommodations, such as large suites, ensuring comfort for families. Guests praised both the team and the location, making it an excellent choice for a family stay, including families with religious interests.
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Location
The hotel is described as being close to the main street and a variety of shops, cafes and restaurants, offering a convenient experience for those looking to explore local culinary delights. Despite its central location, it is situated in a quiet area, providing a peaceful retreat from the bustling city life.
Transport accessibility is another strong point with taxis and tuk-tuks readily available right outside the hotel, offering easy connectivity to the old town and other points of interest. Whether walking or taking a brief taxi ride, guests find it effortless to reach essential destinations, including the ancient city and the area between the old town and the river.
Overall, The Empress Hotel's location is repeatedly praised as superb, providing both convenience and a quiet retreat, making it an excellent choice for travelers looking to explore the city's attractions.
Breakfast
Several reviews commend the breakfast's quality and variety with phrases such as "excellent breakfast with a lot of choices” and "rich breakfast" being common. The breadth of the selection is appreciated with a big buffet ensuring that everyone can find something to enjoy. Additionally, guests have commented on the good service and the fresh coffee.
However, there are some areas for improvement mentioned. Some guests feel that the breakfast could be more diverse, specifically noting a lack of variety in hot dishes and fresh juice options. The ambiance during breakfast at times is described as noisy and crowded, which can detract from the experience. A few reviews also point to the breakfast being just average or needing an overhaul, particularly criticizing the limited options and stale cereal.
Overall, while there are a few points that could be enhanced, the majority of guest reviews reflect a positive experience with the breakfast at The Empress Hotel, especially highlighting the wide array of choices and delicious offerings.
Rooms
Beds
Cleanliness
Rooms are described as spacious, beautiful and well-equipped, often accompanied by comments on their cleanliness and tidiness. Guests appreciate the diligent cleaning service that ensures a consistently pleasant stay. Despite a minor mention of a room being livable rather than pristine, the general consensus leans heavily towards a clean and peaceful environment.
With an overall high cleanliness standard, The Empress Hotel offers a well-kept and comfortable setting that adds significant value to guests' experiences.
Staff
The service provided is often described as outstanding and the overall guest experience is enhanced by the staff's professional and courteous nature. Specific individuals, like doorman Paul, receive special mentions for exceptional kindness and service. The hotel's approach to customer service is characterized by a genuine willingness to assist and solve any issues, making guests feel truly cared for. This kind gesture is appreciated, especially during special events when staff accompany guests to their rooms. Overall, exceptional service and genuine hospitality define the guest experience at The Empress Hotel.
Pool
Family
Yes, The Empress Hotel has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at The Empress Hotel.
No, The Empress Hotel doesn't allow dogs.
No, parking facilities aren't available at The Empress Hotel.
Yes, The Empress Hotel has a gym.
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