Chichen-Itza, Km 122 Carretera Merida-Cancun20.664351,-88.549697(Show on Map)
8.0
Very Good
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel Doralba Inn Chichen is a strategically located hotel, just a short drive from Chichen Itza and conveniently close to the Ik Kil cenote and other local attractions. This makes it an excellent base for travelers seeking to explore the region's rich cultural and natural landmarks. Guests appreciate the peaceful environment and beautiful surroundings despite being near a busy road.
The hotel offers a basic but satisfying breakfast, typically including scrambled eggs with ham, bread, butter, jam and coffee or tea, which many guests find delicious. However, the breakfast could benefit from more variety and larger portions. Dinner at the on-site restaurant receives mixed feedback; while some enjoy the simplicity and taste of the meals along with fair prices, others find the menu limited and expensive.
Rooms at Hotel Doralba Inn Chichen are spacious and comfortable with clean bedding and functioning air conditioning, suitable for short stays. However, issues such as outdated decor, humidity and occasional pest problems indicate a need for better maintenance and renovation.
Cleanliness throughout the hotel elicited mixed reviews. While many areas are well-kept, such as the public spaces and gardens, other parts like the bathrooms and some rooms could use more attention to detail and regular upkeep, especially regarding mold and insects.
Staff interactions are generally positive with many guests praising their kindness and helpfulness. However, there are instances of inconsistent service with a few guests experiencing unfriendly or unengaged staff members. Language barriers occasionally present challenges, particularly with the restaurant service.
Wi-Fi is predominantly available only in common areas and is often reported as weak or unreliable in guest rooms, leading to some inconvenience.
The hotel features two swimming pools, which are a hit with visitors for their serene atmosphere and natural feel, even though some guests noted they could benefit from more frequent cleaning.
Parking at the hotel is ample, secure and convenient, adding a significant ease of access for those traveling by car.
Hotel Doralba Inn Chichen is particularly noted for being family-friendly with spacious rooms and children's amenities like the pools being highly appreciated. The hotel offers a cozy, comfortable ambiance and is affordable, making it a great choice for budget-conscious families.
The beds receive mixed feedback: many guests find them comfortable and conducive to a good night's rest, while others report issues with mattress quality and cleanliness.
Overall, Hotel Doralba Inn Chichen provides a solid three-star, budget-friendly accommodation choice with essential amenities and a prime location for exploring Chichen Itza, albeit with some room for improvement in areas like maintenance, food variety and service consistency.
Categories
Dog Friendly
This Inn is pet-friendly. It provides a range of amenities and services, making it a convenient option for travelers with pets.
Family
Pool
Outdoor Pool
Parking
Accessible
3 Star
Outdoor Pool
Room Types
Single RoomRoom with private porch and 2 double beds, for 1 person.
Double RoomRoom with private porch and 2 double beds, for up to 2 people.
Triple RoomRoom with private porch and 2 double beds, for up to 3 people.
Quadruple RoomRoom with private porch and 2 double beds, for up to 4 people.
Guest Reviews
8.0
Very Good
Review Summaries
Location
Located just a short drive from the iconic Chichen Itza, Hotel Doralba Inn Chichen enjoys a strategic position that places guests in close proximity to one of the world's most renowned archaeological sites. The hotel's prime location makes it perfect for early morning visits to Chichen Itza, allowing guests to avoid the crowds. Additionally, the famous Ik Kil cenote is conveniently situated right across the road, offering a picturesque natural swimming spot just steps away from the hotel.
Many guests praise the hotel's easy accessibility to other local attractions, making it an ideal base for exploring the surrounding area's rich cultural and natural landmarks. Despite being situated near a busy road, the hotel provides a peaceful environment, enhanced by its beautiful natural surroundings and opportunities to observe local wildlife.
Overall, Hotel Doralba Inn Chichen's excellent location is highly appreciated by travelers for its convenience, making it a superb choice for those looking to immerse themselves in the wonders of Chichen Itza and its nearby attractions.
Breakfast
Hotel Doralba Inn Chichen offers an included breakfast that varies widely in guest satisfaction. Many guests appreciate the breakfast, describing it as delicious, tasty and a satisfying start to their day. The offerings typically include scrambled eggs with ham, bread, butter, jam and coffee or tea. Some highlight the warm, freshly baked bread as a particularly nice touch.
Despite these positives, several reviewers note that the breakfast options are limited and lack variety. The absence of certain items, such as juice, fruit and alternative breakfast choices, is a common critique. Additionally, the breakfast is often described as very basic with some mentioning it as meager or insufficient, especially for those with dietary restrictions or for children.
Service timing has also been an issue with notable delays starting the breakfast service at the advertised time. Nonetheless, the early start time of 7 am allows guests to explore nearby attractions like Chichen Itza early in the day.
Overall, while the breakfast at Hotel Doralba Inn Chichen fulfills basic expectations and is considered a good value by many, there's room for improvement in terms of variety and portion sizes.
Dinner
Dinner at Hotel Doralba Inn Chichen receives mixed reviews with highlights on both sides of the spectrum. On the positive end, guests appreciate the convenience of having a restaurant on-site with a menu that includes typical Mayan dishes, burgers and fries. Several guests found the food tasty and the prices fair, noting dishes like the soup and Pina Colada as particularly good. Some were pleasantly surprised with the quality, describing their meals as simple yet delicious. The presence of a restaurant is seen as a significant advantage, especially for those arriving late or preferring the ease of dining within the hotel premises.
Conversely, many reviews highlight the restaurant's limited menu and the high prices relative to the food quality. Some diners describe their meals as average or even subpar and the lack of food variety is a recurring complaint. A few guests specifically mention the absence of vegetarian options and the unavailability of certain beverages like beer. The service received mixed feedback with some noting poor attention from staff and an unfriendly atmosphere.
Overall, while the convenience of the restaurant and the occasional praise for the taste and fairness of prices are noted, many travelers found the dining experience underwhelming with room for improvement in variety and service.
Rooms
Hotel Doralba Inn Chichen offers rooms that generally provide basic comfort with a few amenities to meet guests' needs. The rooms are often described as spacious and comfortable with clean bedding and well-functioning air conditioning. Many guests appreciate the simplicity and cleanliness of the accommodations, making them appropriate for a short stay or a quick trip.
However, the reviews highlight significant issues with the hotel's maintenance and upkeep. Numerous mentions of outdated and run-down rooms, moldy and humid conditions and occasionally non-functional equipment suggest that the hotel could benefit from a renovation. In particular, guests reported problems with ants, spiders and other pests, which points to a lack of proper pest control measures.
Bathrooms in the hotel also tend to be small and outdated with issues like poor drainage and dirty shower curtains frequently noted. Some rooms are described as noisy due to proximity to the road and the level of cleanliness can be inconsistent with some rooms better maintained than others.
Despite these shortcomings, the hotel provides a rustic charm with a serene atmosphere and many guests found their stay adequately comfortable for the price paid. The bungalows and individual rooms evoke a traditional, if somewhat antiquated, Mexican style. For travelers looking for a budget-friendly stay with essential amenities and a bit of local character, Hotel Doralba Inn Chichen can be a reasonable choice, albeit with tempered expectations for modernity and luxury.
Beds
Reviews about the beds at Hotel Doralba Inn Chichen reveal a mixed experience among guests. On the positive side, many found the beds to be comfortable with several praising the comfort of both the beds and pillows. Descriptions such as super comfortable, very comfy and excellent bed were frequently noted, suggesting that a significant number of guests enjoyed a good night's sleep. Pillows were often described as big and comfortable and some remarked on the bedding being clean and okay for short stays.
However, not all experiences were favorable. Issues such as mattresses being slightly deformed, lopsided or having soft spots were mentioned. Some guests noted the beds were small or too narrow for two people with a few finding the beds uncomfortably hard. Concerns about cleanliness were raised as well with mentions of stained sheets and even bed bugs. There were also references to outdated mattresses that dated back decades and some bedding being old or frayed.
Overall, while many guests found the beds comfortable and conducive to a good night's rest, others encountered issues with mattress quality, bed size and bedding cleanliness. The experience seems to vary, suggesting that some rooms may be better maintained than others.
Cleanliness
Hotel Doralba Inn Chichen has received mixed reviews regarding its cleanliness. Many guests noted clean and comfortable rooms, often describing them as spotless and well-decorated. The public areas, courtyards and gardens are also frequently praised for being tidy and well-maintained. Towels and sheets are generally reported to be clean, though some comments mention they are a bit worn or torn.
However, numerous other reviews highlight significant issues. Complaints about dirty floors, outdated furniture and the presence of insects such as ants and cockroaches are recurrent. The swimming pool also receives mixed feedback with several guests mentioning it needed better maintenance and cleaning.
The overall appearance of the hotel and rooms is described as clean by some, but others mention that the hotel looks dilapidated and the rooms are in dire need of renovation. Specific criticisms point to dirty bathrooms, unpleasant odors, mold and mildew in some areas. These issues suggest a lack of consistent upkeep, creating an inconsistent experience for guests regarding cleanliness.
Staff
Nestled in an excellent location, Hotel Doralba Inn Chichen brings forth a mixed experience when it comes to staff interaction. Many guests highlighted the friendliness, kindness and helpful disposition of the personnel. Words such as friendly, very kind and super friendly are frequently used to describe the staff, who were generally attentive to the needs of the guests. There's notable appreciation for the polite and welcoming interactive experience at reception and from the service staff, making check-ins smooth and providing assistance with various inquiries.
On the other hand, there are noticeable inconsistencies. A select number of reviews point to staff being unwelcoming with some even describing them as cold, disinterested or rude. A particular concern was the reception area, where several guests observed a lack of friendliness and warmth, which could significantly impact the initial perception of hospitality. Moreover, the waitstaff's training seems to require attention as some guests experienced inattentive and slow service, along with communication barriers due to limited English proficiency.
In summary, while most encounters with Hotel Doralba Inn Chichen's staff are positive, marked by friendly and helpful interactions, there are areas that require improvement to ensure a consistently welcoming environment for all guests.
Wi-Fi
Guests at Hotel Doralba Inn Chichen have shared mixed experiences regarding the hotel's Wi-Fi service. While some found the Wi-Fi to be good and working well, the overwhelming majority mentioned significant issues. Most reviewers noted that Wi-Fi is predominantly available only in common areas such as the reception and the restaurant. In rooms, especially those far from the reception, guests reported that Wi-Fi is either weak, intermittent or altogether non-existent. Many highlighted the inconvenience of having to leave their rooms and move to the common areas to access the Internet. Overall, the feedback centered around the limited and often unreliable nature of the Wi-Fi at this hotel.
Pool
Hotel Doralba Inn Chichen boasts two swimming pools, which are a blend of traditional and natural settings, providing guests with a refreshing retreat. Many reviewers appreciated the eco-friendly pool for its unique and relaxing ambiance with its natural limestone floor adding an authentic touch to the experience. The pools are described as spacious, pleasant and well-maintained, though some guests noted that at times they could benefit from more frequent cleaning.
The pool area is often highlighted for its serene atmosphere with chairs and lounges available for relaxation. The natural pool, in particular, received praise for its well-kept condition and calming environment. Despite occasional issues with cleanliness and maintenance, the majority of guests enjoyed the pools' refreshing and cooling effects, especially after a hot day exploring nearby Chichen Itza.
Overall, the hotel's pool facilities provide a welcome respite with a mix of ecological charm and practical convenience, making them a favored feature among visitors.
Parking
Hotel Doralba Inn Chichen offers an exceptional parking experience for its guests. The hotel boasts ample and spacious parking facilities that are secure and conveniently located on-site. Guests can enjoy the ease of parking right in front of their rooms or find plenty of free parking spaces available throughout the hotel premises. Access from the main road is straightforward, making it hassle-free to find and utilize the parking areas. Whether arriving by car or via colectivo bus, parking is plentiful, safe and always free, ensuring a stress-free start to any stay at the hotel.
Family
Hotel Doralba Inn Chichen emerges as an ideal accommodation option for families, characterized by its comfortable rooms and safe children's amenities. Reviewers highlight a welcoming family-friendly atmosphere with spacious rooms that often include two double beds, making it perfect for larger groups. The hotel boasts two pools that are particularly enjoyed by children, offering a great environment for swimming and playing.
Despite its many positives, some guests noted that child-friendly drink options at breakfast were lacking and there were occasional issues with insects, suggesting that bringing bug repellent might be wise. However, the ecological pool received praise for being particularly appealing to kids and the overall environment was deemed safe and accommodating for families.
The hotel's excellent location provides easy access to Chichen Itza and nearby villages, making it a convenient base for family adventures. It's described as cozy and comfortable with a great ambiance that families appreciate. Additionally, the hotel is noted for its affordability, making it a good choice for budget-conscious travelers.
In summary, Hotel Doralba Inn Chichen stands out as a family-oriented establishment with ample facilities for children, making it a great option for families looking to explore the region while enjoying a pleasant and safe stay.
3 Star
Hotel Doralba Inn Chichen is a solid three-star hotel, strategically located along the main highway and just a five-minute drive from the Chichen Itza site, making it an ideal accommodation for those passing through or staying for a short period. While the hotel itself is basic and somewhat outdated, it is clean and provides standard three-star amenities that fulfill the purpose for budget-conscious travelers.
Guests appreciate the good value for money with many noting the reasonable pricing and practical food options. The price-to-quality ratio is favorable, making it a decent choice for a night or two without expecting luxury. The atmosphere and services are in line with three-star expectations, providing an acceptable and appropriately priced stay.
Though the hotel is modest, it meets the necessary standards of comfort and offers a good family environment. For those seeking a cost-effective solution near Chichen Itza, Hotel Doralba Inn Chichen proves to be a commendable option, fitting the three-star rating and delivering a satisfactory experience.
Accessible
'Hotel Doralba Inn Chichen' offers a peaceful and accessible stay for guests, particularly those with mobility issues. The hotel is conveniently located with easy access from the main road and is close to tourist attractions like Chichen Itza and local cenotes. It provides accessible rooms situated on the first floor for ease of access and some modern rooms are specifically designed to be more accommodating.
Accessible parking and handicap spaces are well-distributed, making it easier for guests to navigate the area. The hotel features two accessible pools and ensures continuous access to these facilities. However, it is worth noting that although the location is generally easy to find and is well-connected by public transportation such as the colectivo bus, there are no ramps or elevators, which could pose challenges for guests with disabilities. Additionally, WiFi is only available in the lobby area.
Overall, the hotel is a recommendable, budget-friendly option, particularly for those without the need for ramps or elevators.
Outdoor Pool
At Hotel Doralba Inn Chichen, the outdoor pool experience stands out as a highlight for many guests. The property features two distinct pools: a traditional, modern pool and a unique eco-friendly pool. Both pools are praised for their cleanliness and upkeep, ensuring swimmers a refreshing dip at any time. The natural pool, reminiscent of a cenote with reef-like features and a sandy bottom, adds a touch of nature to the experience and has been described as fantastic and incredibly original.
Guests love the aesthetic appeal of the pool area, which is complemented by comfortable lounge chairs and a scenic terrace connection, making it an ideal spot for relaxation. The pools are spacious with large surface areas providing ample room for swimming and cooling off, especially on hot days.
Despite a few mentions of their proximity to a busy road, the pools are appreciated for their peaceful atmosphere, particularly in the evenings when the ambiance is noted to be especially pleasant. Families should note, however, that one of the shallow pools is not suitable for children under five years old, even with adult supervision.
With the outdoor pool being closely located to the rooms and the restaurant, convenience adds to the overall positive experience. The ecological features, combined with the traditional pool setting, cater to a range of preferences, making Hotel Doralba Inn Chichen's outdoor pools a much-loved element of guest stays.
Dog Friendly
Hotel Doralba Inn Chichen is recognized by its guests for being a pet-friendly accommodation that warmly welcomes furry companions. Pets are allowed throughout the hotel, making it an excellent place for dog owners who require a pet-friendly environment. Many guests have noted the hotel as very good for doggies and some appreciated that their puppies were accepted without issue. Additionally, the reception staff has been highlighted for their willingness to go above and beyond, including taking care of a guest's dog for several hours.
The hotel extends its inclusivity to disabled dogs, allowing them within the dining room, which further enhances the welcoming atmosphere. Families also find the hotel accommodating, suggesting it's not just pet-friendly, but also family-friendly.
However, the absence of detailed pet policies may be something to consider, although it does not seem to detract from the overall positive experience reported by the guests. Overall, Hotel Doralba Inn Chichen stands out as a great choice for those traveling with pets.
FAQ
Yes, Hotel Doralba Inn Chichen has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Doralba Inn Chichen.
Yes, Hotel Doralba Inn Chichen welcomes dogs.
Yes, parking facilities are available at Hotel Doralba Inn Chichen.
