Hotel Casa de la Luna
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Summary of reviewsHotel Casa de la Luna is highly praised for its prime location, nestled in a tranquil and secure part of town that's close to downtown attractions and main avenues. This strategic positioning provides a blend of serenity and convenience, ideal for travelers seeking both relaxation and easy access to urban highlights. The area surrounding the hotel is safe and picturesque, contributing to a comfortable and restful stay with the hotel's cleanliness and exceptional staff further enhancing the experience.
Breakfast at Hotel Casa de la Luna is generally well-received with guests appreciating the variety, taste and quality of the food. The breakfast buffet is often described as abundant, varied and delicious with particular items like the humitas receiving special mention. The kind and attentive service staff add to the pleasant dining experience. While there are occasional concerns about the variety and restocking of the buffet, the overall breakfast experience is positively noted.
Dinner service at the hotel, while homely and generally well-received in terms of food quality, has some inconsistencies. Guests enjoy the meals but have pointed out slow service and limited restaurant availability. Despite these issues, the friendly and helpful staff contribute positively to the dining experience and the hotel's free Wi-Fi, though stable in some areas, could benefit from improvements in connectivity.
Rooms at Hotel Casa de la Luna cater to a variety of preferences with many guests appreciating their spaciousness, comfort and cleanliness. The suite options, including those with a Jacuzzi, are particularly praised. While some guests report issues with room size and lighting, the majority find the rooms clean and comfortable, valuing the great service and quick response to any concerns.
The hotel is commended for its high standards of cleanliness with well-maintained rooms, common areas and facilities. The commitment to daily cleaning and excellent room service further enhances guests' satisfaction. While there are isolated mentions of cleanliness issues, these seem to be exceptions rather than the norm.
The staff at Hotel Casa de la Luna receive high praise for their friendliness, helpfulness and attentiveness. Guests consistently note the exceptional service with specific staff members mentioned for their outstanding efforts. The welcoming atmosphere and attention to detail make guests feel well cared for and create a pleasant stay overall.
When it comes to Wi-Fi, the experience is mixed with some guests praising the service while others report issues with connectivity, particularly in the rooms. The best signal is often found in the reception area, indicating room for improvement in this aspect.
Parking options are varied with nearby lots and street parking available. Although there is no internal parking or garage, the available outdoor parking is considered safe and convenient.
Hotel Casa de la Luna is family-friendly, accommodating travelers with kids and pets. The hotel's flexible check-in times, quiet ambiance and convenient location near the city center make it an excellent choice for family getaways. Staff are kind and available around the clock, ensuring a comfortable stay for all guests.
The beds at the hotel receive mixed reviews with some guests finding them comfortable and others noting issues such as uncomfortable mattresses and noisy frames. Despite these complaints, the overall comfort of the rooms is positively mentioned.
Finally, the hotel is noted for its pet-friendly environment, catering to travelers with pets, including dogs. The staff's kindness extends to ensuring pets are well-treated and the presence of a resident cat named Luna adds a charming touch to the pet-friendly atmosphere.
Overall, Hotel Casa de la Luna offers a pleasant and welcoming experience, marked by its strategic location, clean and comfortable rooms, commendable staff and family- and pet-friendly environment. Areas for improvement include Wi-Fi connectivity, dinner service and bed comfort, but the hotel's positive attributes make it a popular choice among guests.
Categories
Breakfast at Hotel Casa de la Luna is generally well-received with guests appreciating the variety, taste and quality of the food. The breakfast buffet is often described as abundant, varied and delicious with particular items like the humitas receiving special mention. The kind and attentive service staff add to the pleasant dining experience. While there are occasional concerns about the variety and restocking of the buffet, the overall breakfast experience is positively noted.
Dinner service at the hotel, while homely and generally well-received in terms of food quality, has some inconsistencies. Guests enjoy the meals but have pointed out slow service and limited restaurant availability. Despite these issues, the friendly and helpful staff contribute positively to the dining experience and the hotel's free Wi-Fi, though stable in some areas, could benefit from improvements in connectivity.
Rooms at Hotel Casa de la Luna cater to a variety of preferences with many guests appreciating their spaciousness, comfort and cleanliness. The suite options, including those with a Jacuzzi, are particularly praised. While some guests report issues with room size and lighting, the majority find the rooms clean and comfortable, valuing the great service and quick response to any concerns.
The hotel is commended for its high standards of cleanliness with well-maintained rooms, common areas and facilities. The commitment to daily cleaning and excellent room service further enhances guests' satisfaction. While there are isolated mentions of cleanliness issues, these seem to be exceptions rather than the norm.
The staff at Hotel Casa de la Luna receive high praise for their friendliness, helpfulness and attentiveness. Guests consistently note the exceptional service with specific staff members mentioned for their outstanding efforts. The welcoming atmosphere and attention to detail make guests feel well cared for and create a pleasant stay overall.
When it comes to Wi-Fi, the experience is mixed with some guests praising the service while others report issues with connectivity, particularly in the rooms. The best signal is often found in the reception area, indicating room for improvement in this aspect.
Parking options are varied with nearby lots and street parking available. Although there is no internal parking or garage, the available outdoor parking is considered safe and convenient.
Hotel Casa de la Luna is family-friendly, accommodating travelers with kids and pets. The hotel's flexible check-in times, quiet ambiance and convenient location near the city center make it an excellent choice for family getaways. Staff are kind and available around the clock, ensuring a comfortable stay for all guests.
The beds at the hotel receive mixed reviews with some guests finding them comfortable and others noting issues such as uncomfortable mattresses and noisy frames. Despite these complaints, the overall comfort of the rooms is positively mentioned.
Finally, the hotel is noted for its pet-friendly environment, catering to travelers with pets, including dogs. The staff's kindness extends to ensuring pets are well-treated and the presence of a resident cat named Luna adds a charming touch to the pet-friendly atmosphere.
Overall, Hotel Casa de la Luna offers a pleasant and welcoming experience, marked by its strategic location, clean and comfortable rooms, commendable staff and family- and pet-friendly environment. Areas for improvement include Wi-Fi connectivity, dinner service and bed comfort, but the hotel's positive attributes make it a popular choice among guests.
Dog Friendly Hotel
This hotel welcomes pets. It is a good option for guests looking for pet-friendly accommodation.
Business Hotel
Hotel Casa de la Luna provides essential amenities for a comfortable stay, making it a practical choice for business travelers.
Hotel with Parking
Hotel Casa de la Luna provides free private parking at a location nearby. A reservation is not needed for this parking facility.
3-Star Hotel
Hotel Casa de la Luna is noted for its comfortable environment and essential amenities. It offers a pleasant stay with necessary services. Guests appreciate its friendly atmosphere and convenient location.
Hotel for Honeymoon
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Hotel with Outdoor Pool
Guest Reviews
Hotel Casa de la Luna consistently impresses guests with its prime location. Nestled in a tranquil and secure part of town, the hotel provides a peaceful retreat away from the hustle and bustle of city life while still being in close proximity to downtown attractions and main avenues. This blend of serenity and convenience makes it an ideal choice for travelers seeking both relaxation and easy access to the city's highlights.
The area surrounding the hotel stands out for its safety and scenic charm, contributing to a comfortable and picturesque environment. Guests often appreciate the quiet, residential setting that allows for restful nights, complemented by the hotel's good range of facilities including a pool. Additionally, the hotel is noted for its cleanliness and exceptional staff assistance, enhancing the overall guest experience.
Overall, Hotel Casa de la Luna seems to offer the best of both worlds: a strategic, central location that provides peace and quiet, along with the convenience of being close to key urban amenities and attractions.
Hotel Casa de la Luna offers a generally well-received breakfast experience, garnering praise for its variety, taste and quality. Many guests noted the breakfast buffet as abundant, complete and delicious with some highlighting specific items like the humitas. The service staff’s kindness and attention to detail during breakfast were positively mentioned, making the experience pleasant for families and individuals alike.
The breakfast buffet features a good variety of foods, often described as varied and healthy. Guests appreciated the ample options and delicious selections available with some finding the offerings to be very satisfactory and tasty. However, there were instances where guests felt the buffet lacked variety and that restocking items was slow or insufficient, especially during peak times.
While the breakfast received many accolades, there were occasional concerns. Some guests felt the breakfast was basic or limited with reports of it running out quickly and requiring frequent refills. There were also rare but notable criticisms regarding cleanliness and specific management issues, such as finding remnants in the food or dirty conditions in communal spaces.
Overall, Hotel Casa de la Luna’s breakfast offerings are considered a strong point with the majority of guests enjoying the varied and tasty options available every morning.
Hotel Casa de la Luna offers a homely dining experience that leaves many guests feeling as though they are eating at home. The food quality is generally well-received with some guests particularly enjoying their ordered meals. However, dinner service experiences vary with a few guests pointing out that the dinner service can be slow and orders have taken up to 40 minutes. While the hotel provides good facilities and a helpful, friendly staff, there are some operational inconsistencies when it comes to dining. Guests have noted that the restaurant operates on a limited schedule and may be unavailable due to events, making dining options somewhat unreliable. Additionally, the lack of a dedicated chef for dinner service has been a concern for some. On the upside, the hotel offers free and generally stable Wi-Fi in the rooms, though there have been occasional issues with connection stability. Overall, while the dining experience can feel like home and the staff is commendable, some improvements in dinner service and restaurant availability would enhance the guest experience.
Hotel Casa de la Luna offers a variety of room experiences catering to different preferences. Many guests highlighted the spaciousness of the rooms, which are well distributed and come with all necessary amenities, including air conditioning. The hotel consistently maintains clean rooms, often described as very comfortable with some featuring large beds. The suite options, including those with a Jacuzzi, were particularly praised for their added luxury.
While several reviews appreciated the clean and well-kept state of the rooms, there were mixed opinions about their size. Some guests found the rooms to be super small and inadequately lit, describing them as poorly lit with dim lighting. Others were very pleased with the spacious rooms, noting their comfort and privacy.
There were occasional reports of musty smells and old televisions, hinting at the older condition of some parts of the hotel. Nonetheless, the staff’s quick response to any cleanliness issues was commendable. Despite the few negatives, the majority viewed their room experience as very positive, especially valuing the comfortable beds and cleanliness. Overall, Hotel Casa de la Luna offers a range of room sizes and amenities to suit various needs with a generally positive emphasis on comfort and cleanliness.
Guests have mixed feelings about the beds at Hotel Casa de la Luna. While several reviews highlight the comfort of the beds with some describing them as comfortable or very comfortable, other visitors mention issues such as uncomfortable mattresses, broken beds and noisy frames. Some guests found the pillows hard to sleep on and noted that the beds could benefit from maintenance or replacement. Despite these complaints, there are positive remarks emphasizing spacious and comfortable rooms.
Hotel Casa de la Luna consistently receives high praise for its cleanliness. Many guests commend the well-maintained and clean floors, rooms and common areas, highlighting that the cleanliness of the entire accommodation is impressive. The rooms are particularly noted for being clean, comfortable and well-organized with some guests appreciating the spotless air conditioning and overall tidy environment.
The hotel demonstrates a strong commitment to daily cleaning and offers excellent room service, contributing to a consistently clean experience throughout guests' stays. The facilities, including the pool and buffet breakfast areas, are noted to be very clean, further enhancing the overall satisfaction of the visitors. The staff also contribute to the positive experience by being friendly and attentive, reinforcing the hotel's reputation for cleanliness and good service. While there are a few mentions of isolated cleanliness issues with the pool and some specific rooms, these appear to be exceptions rather than the norm.
Overall, Hotel Casa de la Luna stands out for its beautiful setting and thorough cleanliness, making it a popular choice for those valuing a clean and well-maintained environment during their stay.
Hotel Casa de la Luna has received a lot of praise for its staff, who are generally described as friendly, helpful and attentive. Many guests noted the exceptional service they received with personalized and superior attention from the hotel's employees. Specific mentions were made of staff members like Jorge, Shaylee and Luis, who went above and beyond to ensure a comfortable stay for their guests.
Visitors appreciated the kindness and helpfulness of the staff, describing them as very accommodating and always willing to assist with any concerns or questions. The reception staff, in particular, garnered positive comments for their friendly demeanor and good treatment. Guests consistently highlighted the staff’s willingness to make their stay as pleasant as possible, emphasizing the cordial and professional attitude of the team.
Attention to detail and a welcoming atmosphere were recurring themes in the reviews. Guests felt well cared for, noting that everyone, from the receptionist to the chef, showed genuine care for their comfort. The morning receptionists and counter staff received special mention for their great service and the overall cleanliness and helpfulness of the staff were commendable.
In summary, while there were occasional remarks about areas for improvement, the predominant sentiment is that Hotel Casa de la Luna’s staff excels in providing attentive and friendly service, ensuring guests feel welcomed and well taken care of during their stay.
Hotel Casa de la Luna offers a mixed experience when it comes to Wi-Fi connectivity. While some guests have praised the hotel for having good internet and services, many others have reported issues with the Wi-Fi, particularly in the rooms. Common complaints include slow speeds, unstable connections and difficulty accessing the network without assistance. The best place to get a somewhat stable signal seems to be at the reception area rather than in the individual rooms. This suggests that the Wi-Fi works perfectly in some areas of the hotel but needs significant improvement in others. Overall, the hotel's Wi-Fi service has room for enhancement to meet guest expectations consistently.
Hotel Casa de la Luna offers a variety of parking options, catering to different needs. Guests can take advantage of nearby parking lots and public parking facilities, as well as convenient street parking options. While there is no internal parking or garage available, the hotel ensures secure parking spaces, including for motorcycles. An added convenience is the ability to park the car right in front of the hostel entrance, facilitating easier access. Despite the lack of a private garage, the available outdoor parking areas are considered safe and accessible.
Hotel Casa de la Luna offers a family-friendly setting that is perfect for travelers with kids and even pets. The hotel’s flexibility with check-in times, particularly for those arriving with babies and children, is greatly appreciated by families. The quiet and relaxing ambiance makes it an ideal spot for a family getaway, providing a serene environment where guests can comfortably spend their days together.
The hotel's location near the city center ensures convenience, while the kid-friendly breakfast is a delightful start to each day. Comfortable rooms enhance the overall experience, making it excellent for overnight stays. The attention to guests is consistently cordial with staff who are kind, friendly and available around the clock to assist. Hotel Casa de la Luna stands out as a welcoming and accommodating place for families looking to enjoy a peaceful and pleasant stay.
Hotel Casa de la Luna offers a welcoming environment for travelers with pets, although it primarily caters to a broader range of pets rather than dogs specifically. Guests have noted that the hotel is indeed pet-friendly and provides attentive hospitality, even for those traveling with their dogs. The staff's kindness and helpfulness extend to ensuring pets are well-treated. Rooms come equipped with small patios, which guests have found particularly useful when staying with pets. Additionally, the presence of a resident cat named Luna adds a charming touch to the overall pet-friendly atmosphere.
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Location
The area surrounding the hotel stands out for its safety and scenic charm, contributing to a comfortable and picturesque environment. Guests often appreciate the quiet, residential setting that allows for restful nights, complemented by the hotel's good range of facilities including a pool. Additionally, the hotel is noted for its cleanliness and exceptional staff assistance, enhancing the overall guest experience.
Overall, Hotel Casa de la Luna seems to offer the best of both worlds: a strategic, central location that provides peace and quiet, along with the convenience of being close to key urban amenities and attractions.
Breakfast
The breakfast buffet features a good variety of foods, often described as varied and healthy. Guests appreciated the ample options and delicious selections available with some finding the offerings to be very satisfactory and tasty. However, there were instances where guests felt the buffet lacked variety and that restocking items was slow or insufficient, especially during peak times.
While the breakfast received many accolades, there were occasional concerns. Some guests felt the breakfast was basic or limited with reports of it running out quickly and requiring frequent refills. There were also rare but notable criticisms regarding cleanliness and specific management issues, such as finding remnants in the food or dirty conditions in communal spaces.
Overall, Hotel Casa de la Luna’s breakfast offerings are considered a strong point with the majority of guests enjoying the varied and tasty options available every morning.
Dinner
Rooms
While several reviews appreciated the clean and well-kept state of the rooms, there were mixed opinions about their size. Some guests found the rooms to be super small and inadequately lit, describing them as poorly lit with dim lighting. Others were very pleased with the spacious rooms, noting their comfort and privacy.
There were occasional reports of musty smells and old televisions, hinting at the older condition of some parts of the hotel. Nonetheless, the staff’s quick response to any cleanliness issues was commendable. Despite the few negatives, the majority viewed their room experience as very positive, especially valuing the comfortable beds and cleanliness. Overall, Hotel Casa de la Luna offers a range of room sizes and amenities to suit various needs with a generally positive emphasis on comfort and cleanliness.
Beds
Cleanliness
The hotel demonstrates a strong commitment to daily cleaning and offers excellent room service, contributing to a consistently clean experience throughout guests' stays. The facilities, including the pool and buffet breakfast areas, are noted to be very clean, further enhancing the overall satisfaction of the visitors. The staff also contribute to the positive experience by being friendly and attentive, reinforcing the hotel's reputation for cleanliness and good service. While there are a few mentions of isolated cleanliness issues with the pool and some specific rooms, these appear to be exceptions rather than the norm.
Overall, Hotel Casa de la Luna stands out for its beautiful setting and thorough cleanliness, making it a popular choice for those valuing a clean and well-maintained environment during their stay.
Staff
Visitors appreciated the kindness and helpfulness of the staff, describing them as very accommodating and always willing to assist with any concerns or questions. The reception staff, in particular, garnered positive comments for their friendly demeanor and good treatment. Guests consistently highlighted the staff’s willingness to make their stay as pleasant as possible, emphasizing the cordial and professional attitude of the team.
Attention to detail and a welcoming atmosphere were recurring themes in the reviews. Guests felt well cared for, noting that everyone, from the receptionist to the chef, showed genuine care for their comfort. The morning receptionists and counter staff received special mention for their great service and the overall cleanliness and helpfulness of the staff were commendable.
In summary, while there were occasional remarks about areas for improvement, the predominant sentiment is that Hotel Casa de la Luna’s staff excels in providing attentive and friendly service, ensuring guests feel welcomed and well taken care of during their stay.
Wi-Fi
Parking
Family
The hotel's location near the city center ensures convenience, while the kid-friendly breakfast is a delightful start to each day. Comfortable rooms enhance the overall experience, making it excellent for overnight stays. The attention to guests is consistently cordial with staff who are kind, friendly and available around the clock to assist. Hotel Casa de la Luna stands out as a welcoming and accommodating place for families looking to enjoy a peaceful and pleasant stay.
Dog Friendly
Yes, Hotel Casa de la Luna has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Casa de la Luna.
Yes, Hotel Casa de la Luna welcomes dogs.
Yes, parking facilities are available at Hotel Casa de la Luna.
No, Hotel Casa de la Luna doesn't have a gym.
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