Le Vieux Cep, nestled in the heart of Cilaos, is lauded for its exceptional location, providing a perfect base for exploring the region. Its central position allows convenient access to amenities, local attractions and the city center, all within walking distance. Guests are enchanted by the magnificent views of the surrounding mountains, including the Piton des Neiges, adding a magical touch to their stay. The cozy hotel is set in an exceptionally beautiful and green environment, ideal for relaxation. The heated pool and well-maintained gardens further enhance the guest experience, along with the friendly and accommodating staff, making Le Vieux Cep an outstanding choice for a comfortable and enjoyable stay in Cilaos.
The breakfast at Le Vieux Cep is consistently praised for its excellent quality and variety. Guests appreciate the hearty and substantial meals made from fresh products, often noting the wide range of options available. Although a few reviews mention a lack of local Cilaos specialties and some consider the cost high for a three-star hotel, the abundant and delicious offerings, along with the scenic mountain views, contribute to a reliable and enjoyable start to the day.
Dinner at Le Vieux Cep receives mixed reviews with high praise for the chef's typical dishes and themed buffet dinners. However, some guests feel that the menu lacks European options and that certain meals do not offer good value for money. Despite occasional critiques on pricing and service efficiency, the overall dining experience is positively regarded.
The rooms at Le Vieux Cep promise a comfortable and pleasant stay with many guests highlighting the excellent bedding, spaciousness, cleanliness and well-maintained condition. Some rooms offer beautiful terraces and splendid views and renovations and tasteful furnishings in some rooms are appreciated. However, a few drawbacks include smaller room sizes in some cases, occasional noise issues, lack of air conditioning and absence of mini fridges and bathtubs in superior rooms.
Cleanliness at Le Vieux Cep receives mixed feedback with many guests praising the hotel's clean and well-maintained appearance, comfortable rooms and clean pool area. However, some reviews point out issues with room cleanliness, such as dust and cobwebs and less-than-fresh bathroom towels. Overall, the sentiment leans toward a generally clean environment, though specific areas may require more attention.
Le Vieux Cep's exceptional staff is consistently praised for their friendliness, attentiveness and pleasant demeanor. Guests often mention the warm welcome they receive with the staff's kindness and helpfulness ensuring a comfortable and well-taken care of stay. The combined hospitality and service contribute significantly to the hotel's inviting atmosphere.
The beautiful pool area at Le Vieux Cep garners high praise, particularly for its heated pool, which is perfect for relaxation after a day of hiking. The pool area, complemented by stunning mountain views and a serene garden setting, stands out as a wonderful facility, ensuring a memorable stay for visitors.
In summary, Le Vieux Cep is an inviting and comfortable choice for travelers, offering a prime location, excellent breakfast, comfortable rooms, a beautiful pool area and outstanding staff, despite a few minor inconveniences.
Hotel Le Cilaos is highly lauded for its stunning location in the heart of Cilaos. Positioned close to the city center but quietly nestled away, it provides easy access to local amenities and scenic hiking trails, including the ascent of Piton des Neiges. Guests frequently praise the hotel's serene setting and the charming Creole architecture, making it an excellent base for both adventurers and those seeking peaceful retreats. The hotel's delightful pool and spa offer a relaxing respite after a day of exploration with guests often enjoying meals with breathtaking mountain views.
Breakfast at Hotel Le Cilaos is generally well-received with many appreciating the hearty and diverse selection, especially during weekends. The beautiful breakfast room and terrace with panoramic views add a special touch to the dining experience. Despite some criticisms regarding variety and quality, the friendly staff and pleasant ambiance elevate the breakfast experience for most guests.
The dining experience, particularly the dinner buffet, receives mixed feedback. While many guests praise the delicious and hearty offerings, some feel the quality and variety fall short of expectations for a 4-star hotel. However, the friendly and efficient restaurant staff and the overall dining ambiance featuring great mountain views contribute positively to guests' experiences.
The rooms at Hotel Le Cilaos are generally described as spacious, clean and comfortable with many guests appreciating the charm and beautiful mountain views. However, some critiques include outdated decor, poor soundproofing and occasional maintenance issues. Despite these drawbacks, the friendly staff and lovely pool area enhance the overall experience with ongoing renovations suggesting improvements are underway.
Cleanliness is a strong point for Hotel Le Cilaos with guests frequently praising the spotless rooms and common areas. However, some incidents of inadequate cleaning have been reported. Despite these occasional lapses, the majority view the hotel as maintaining a high standard of cleanliness.
The staff at Hotel Le Cilaos are widely praised for their friendliness, attentiveness and professionalism, ensuring that guests feel warmly welcomed and well cared for. Despite occasional understaffing, the team consistently maintains high service standards.
Wi-Fi service at the hotel receives mixed reviews with some guests finding the signal reliable, while others experienced frequent connectivity issues. Despite these inconsistencies, the free Wi-Fi is considered a valuable amenity.
The spa and wellness center receive positive feedback for their cleanliness and relaxing ambiance, particularly after hiking. However, there are areas for improvement, such as outdated facilities and the cost of access, which some guests find steep.
The hotel pool, though small, is often highlighted for its cleanliness, heated water and beautiful mountain views, making it a popular feature among guests. However, some safety concerns and occasional heating issues are noted.
Guests appreciate the convenient and secure parking options available at Hotel Le Cilaos, contributing positively to their overall stay experience.
Families find Hotel Le Cilaos to be a welcoming and accommodating choice with spacious family suites and enjoyable amenities like a lounge with a billiards table. However, noise from young children and the suitability of the pool for small children are minor concerns.
Overall, Hotel Le Cilaos offers a charming and well-located retreat with a balance of serene natural beauty and convenient amenities, supported by a friendly and attentive staff. While there is room for improvement in certain areas, the positive aspects and delightful atmosphere make it a favored destination for many visitors.
Hotel Des Neiges, located in the picturesque village of Cilaos, is highly praised for its exceptional setting within a volcanic caldera. Guests appreciate easy access to amenities, scenic trails and the Mare à Joncs, alongside secure parking and stunning mountain views. This ideal location is commended for providing both relaxation and adventure opportunities.
The breakfast experience at Hotel Des Neiges is generally well-received with positive mentions of its variety, quality and generous portions. Fresh local fruits and homemade jams stand out, although some guests feel the cost is high and the quality could be improved.
Dinner presents a mixed bag with many guests finding the restaurant a highlight due to its excellent à la carte meals, superb local cocktails and pleasant dining ambiance. However, some note limited buffet variety, occasional dry dishes and service inconsistencies.
The hotel's rooms are spacious, comfortable and clean, often featuring beautiful mountain or garden views from balconies or terraces. While the decor is somewhat outdated and soundproofing is a concern, the overall comfort and cleanliness receive favorable remarks.
Hotel Des Neiges excels in cleanliness with meticulous upkeep of rooms, public areas and the swimming pool. Guests frequently commend the maintenance standards, contributing to a comfortable and hygienic stay.
Staff at the hotel are regularly described as helpful, friendly and professional, creating a welcoming and pleasant atmosphere. Although isolated incidents of less satisfactory service are mentioned, the overall consensus highlights exemplary hospitality.
The WiFi experience is mixed with some guests finding it satisfactory while others encounter inconsistent and unreliable connections.
The spa facilities are a notable feature, offering a range of amenities like heated pools, a sauna and a jacuzzi. While generally praised for relaxation and rejuvenation, some guests mention occasional issues with jacuzzi cleanliness.
Hotel Des Neiges' heated outdoor pools are particularly popular with guests appreciating their consistent warmth, cleanliness and beautiful surroundings, enhancing the overall guest experience.
Parking facilities are ample and convenient, featuring secure and private options, which guests find highly beneficial.
The hotel is family-friendly, offering spacious rooms and secure, enjoyable pools. Friendly service and a quiet, well-located setting make it a commendable choice for a family stay.
Bedding at the hotel receives high marks for comfort with memory foam pillows and king-sized beds frequently praised. Some guests, however, mention preferences for firmer mattresses or larger beds.
Accessibility is well-addressed with features like a specially designed room for reduced mobility, free parking and an accessible elevator. These amenities are appreciated despite minor concerns about air conditioning and certain access paths.
Overall, Hotel Des Neiges offers a blend of comfortable accommodations, scenic beauty and commendable service, making it an appealing choice for a relaxing and enjoyable stay in Cilaos.