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Summary of reviewsNH Ciudad Real enjoys a prime location in the heart of the city, making it ideal for both leisure and business travelers. The central positioning provides easy access to local attractions such as the Don Quixote Museum, historical buildings and Plaza Mayor. Additionally, the proximity to a park, supermarket and fairgrounds enhances the convenience for guests. Parking is also a highlight with secure and accessible options including a garage with direct access to the hotel, though it does come at an additional cost.
The hotel’s rooms are frequently praised for their cleanliness, spaciousness and comfortable beds. Guests appreciate the modern amenities and well-equipped bathrooms, though some note that the decor feels a bit dated and shows signs of wear and tear. Despite occasional issues with room maintenance, the overall sentiment towards their cleanliness and comfort is positive with many noting the quiet ambiance and good air conditioning.
The staff at NH Ciudad Real receive consistent accolades for their friendliness and attentiveness. From the front desk to the cafeteria, employees are noted for their warm welcomes, professionalism and willingness to assist. Their effective communication, particularly in English, adds to the overall positive guest experience. Although there is an isolated mention of a less-than-warm reception, the general consensus is that the staff's service is a significant asset to the hotel.
Breakfast at the hotel garners mixed reviews. Many guests commend its variety, quality and presentation, appreciating options like vegan milk and a range of danishes. However, some criticize the breakfast for its limited variety, mediocre quality and poor organization during peak times. The dining services, including dinner, are limited and intermittent, especially on weekends, prompting guests to seek dining options outside the hotel. Despite mixed reviews on the in-house dining, the hotel’s central location ensures easy access to nearby restaurants and cafes.
The hotel’s cleanliness is another strong point with guest rooms often described as impeccably maintained. However, there are occasional reports of unclean bathrooms and outdated facilities. Despite these issues, the majority of reviews underscore the hotel’s cleanliness and comfort.
On the tech side, the hotel's free Wi-Fi receives mixed feedback. Some guests find the connection satisfactory, while others report weak and unreliable signals, particularly in certain areas of the hotel.
For travelers with pets, NH Ciudad Real is a welcoming choice, providing thoughtful amenities for furry companions. The hotel is also appreciated for its business-friendly environment, featuring a well-managed conference center and maintaining the consistency expected from the NH brand.
In summary, NH Ciudad Real stands out for its excellent location, friendly staff and overall cleanliness. While there are areas for improvement, particularly with in-house dining and Wi-Fi, the hotel remains a comfortable and convenient option for visitors to Ciudad Real. Show more
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Hotel Taking Steps Towards Sustainability
This hotel has obtained a third-party sustainability certification (Bioscore) and is part of the NH Hotel Group, which is committed to reducing its environmental impact through various initiatives.
Dog Friendly Hotel
The NH Ciudad Real is a well-regarded hotel known to accommodate pets, offering a comfortable stay for both guests and their dogs. Its central location in Ciudad Real makes it convenient for accessing local amenities and pet-friendly areas.
Business Hotel
This hotel is well-suited for business travelers, offering 2 meeting rooms that can accommodate between 10 and 250 people. These rooms are equipped with the latest technology and can be used for various events, including business meetings and conferences. The hotel also provides services such as coffee breaks, charcuterie boards, cocktails, and meals.
Hotel with Parking
This hotel is situated in the heart of Ciudad Real, offering a traditional restaurant and rooms with free Wi-Fi, air conditioning, and a minibar. It offers ample parking space and is within walking distance of major attractions.
Accessible Hotel
This hotel provides accessible rooms for people with disabilities and ensures accessibility throughout its facilities, including ramp access, wheelchair access to public bathrooms, reception, business center, restaurant, and elevator route. Entrances are wide enough for wheelchairs.
Family Friendly Hotel
4-Star Hotel
Room Types
Standard Double or Twin RoomThese air-conditioned rooms feature 1 double or 2 single beds and include free Wi-Fi, satellite TV, a mini bar and background music. The private bathroom includes a hairdryer.
Superior Double or Twin RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides air conditioning, a minibar, a seating area, a safe deposit box, as well as a TV with cable channels.
Standard Double or Twin Room with Extra bed (2 Adults + 1 Child)Providing free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. This twin room is air-conditioned and features a TV with cable channels, a minibar, a seating area and a safe deposit box.
Superior Double or Twin Room with Extra Bed (2 Adults + 1 Child)Offering free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The twin room offers air conditioning, a minibar, a seating area, a safe deposit box, as well as a TV with cable channels.
Standard Double or Twin Room with Extra BedOffering free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The air-conditioned triple room offers a TV with cable channels, a minibar, a seating area and a safe deposit box.
Superior Double or Twin Room with Extra BedOffering free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The triple room offers air conditioning, a minibar, a seating area, a safe deposit box and a TV with cable channels.
Guest Reviews
8.0
Very Good
Location
NH Ciudad Real boasts a prime location that garners high praise from its guests. Nestled in the city center, it provides easy access to local attractions, making it convenient for both leisure and business travelers. The hotel's proximity to the Don Quixote museum, historical buildings and bustling Plaza Mayor makes it ideal for those looking to explore the city on foot.
Reviewers appreciate the nearby parking options, including a garage with direct access to the hotel, ensuring a hassle-free experience for guests with cars. The central positioning also situates guests close to a beautiful park, a supermarket and the city's fairgrounds, enhancing the overall convenience.
The hotel's clean and modern rooms, combined with a friendly and attentive staff, contribute to a comfortable and welcoming stay. Pet owners will be pleased to find that NH Ciudad Real is pet-friendly, allowing guests to bring their furry companions along.
Although some reviews mention occasional noise issues and a lack of variety in the breakfast offerings, these minor setbacks are easily overshadowed by the overwhelmingly positive feedback about the location, cleanliness and service.
Overall, NH Ciudad Real stands out as a well-located and comfortable option for travelers seeking to enjoy the vibrant heart of Ciudad Real.
Breakfast
The breakfast at NH Ciudad Real has received a mix of feedback from guests, showcasing both positive and negative aspects. On the bright side, many guests praised the breakfast for being very good, extensive, well-presented and including a wide range of options such as vegan milk. The buffet is noted to be well-stocked and providing quality products with some guests highlighting its cleanliness and organization. Another positive mention is the friendliness and helpfulness of the staff during breakfast.
A prevailing compliment is the variety offered with some describing the breakfast as complete and varied, featuring a good choice of danishes and quality food. Guests appreciate the abundant and superb breakfast with many describing it as excellent and very nice. The location of the hotel also receives favorable remarks frequently alongside the breakfast.
However, some guests found the breakfast service lacking, pointing out issues such as late starting time, chaotic organization during peak hours and occasional unavailability of items like oil or hot milk. Specific critiques include weak or mediocre quality, limited variety, low-quality items and poorly managed or organized breakfast services, especially during busy times or under pandemic restrictions. The breakfast area is described as small and some guests lamented the lack of gluten-free options and fresh bread.
Overall, while the breakfast at NH Ciudad Real has many strengths, there are areas for improvement mentioned by several guests.
Dinner
NH Ciudad Real offers dining services only intermittently with the hotel restaurant and cafeteria mostly closed, especially on weekends. Guests often find themselves needing to seek dining options outside the hotel. However, the hotel staff provide helpful recommendations for dinner spots in the vicinity. Availability of room and restaurant service is limited to weekdays, Monday through Thursday. While the dinner menu that is offered receives mixed reviews with comments on slow service and limited options, patrons appear to have had satisfying meals when they were available. Despite the lack of a full-time restaurant and bar, the hotel's proximity to main streets offers numerous alternatives for a pleasant dining experience outside.
Rooms
The rooms at NH Ciudad Real present a mix of both positive and negative feedback. On the positive side, many guests have found the rooms to be spacious, comfortable and clean with big and well-equipped bathrooms. Some rooms are noted for being quiet, allowing for restful sleep and having good air conditioning. Several reviews mention the good cleanliness and organization of the rooms with wide beds and comfortable pillows as added bonuses. Guests also appreciate the hotel's central location, making it convenient for visiting local attractions.
However, the hotel does receive criticism for its outdated decor and worn-out furniture. Many guests have pointed out that the rooms and bathrooms show signs of aging and require renovation. Issues such as unstable beds, peeling wallpaper and faulty shower faucets have been mentioned. Some rooms reportedly had a bad smell and key door locks instead of card access were considered inconvenient by a few guests. Additionally, several reviews highlight that the superior rooms did not meet their expectations, being smaller and less modern than advertised.
In summary, while NH Ciudad Real offers comfortable and spacious accommodations in a prime location, the aging state of the facilities and the urgent need for renovations are recurrent concerns among guests.
Beds
NH Ciudad Real receives high marks for its comfortable beds, offering guests a restful experience. Mentioned frequently, the beds are described as very comfortable with many guests appreciating the large and soft mattresses. The bedding is also highlighted as being of high quality, contributing further to a pleasant sleeping experience. In keeping with NH standards, most beds are described as spacious and clean with king-size options available for those seeking extra space.
However, there are a few dissenting voices noting that some beds are too soft or have noticeable movement with person’s movements, which could interrupt sleep for lighter sleepers. Despite these isolated concerns, the general consensus is that the beds at NH Ciudad Real provide ample comfort and align well with the hotel’s reputation for good value for money.
Overall, the comfort of the beds, coupled with friendly and helpful staff, makes NH Ciudad Real a solid choice for those visiting the area and looking for a good night's sleep.
Cleanliness
NH Ciudad Real enjoys recognition for its commendable cleanliness, particularly in the guest rooms, where visitors often highlight their satisfaction with the well-maintained and fully equipped spaces. Many reviews praise the hotel for its scrupulous and impeccable cleanliness, citing the comfort of clean and organized rooms, which are frequently described as very clean, extremely clean and even super clean. The hotel’s central location and serene ambiance further enhance its appeal.
However, not all reviews are as glowing. Some guests noted instances of unclean bathrooms with specific mentions of dirty bathtubs, mold and rusted shower doors. Rooms were occasionally cited for not meeting cleanliness expectations, such as a dusty floor or a small infestation of fruit flies. Additionally, the hotel’s facilities were mentioned as outdated by some reviewers with antique furniture and inefficient showers.
Despite these occasional issues, the majority of guests appreciate the hotel’s cleanliness, comfortable beds and friendly staff. The overall sentiment leans positively, as many describe the hotel as clean, comfortable and quiet, making it a worthwhile option for travelers prioritizing cleanliness and central location.
Staff
At NH Ciudad Real, one constant shines through in guest reviews: the remarkably friendly and helpful staff. Guests repeatedly highlight the warm welcome and professional treatment they received from every team member, from the front desk to the cafeteria. The reception staff, in particular, are often described as very pleasant, attentive and always ready to assist with any needs or questions, ensuring a smooth and hassle-free experience right from check-in.
Many guests noted the staff's ability to communicate effectively in English, offering an additional layer of comfort for international travelers. The consistent kindness and professionalism create a welcoming atmosphere, making guests feel truly valued. The effective problem-solving skills of the receptionists, combined with their polite and respectful demeanor, have left a lasting impression on many.
Though one review mentioned a cold reception, the overwhelming consensus praises the staff's attentiveness and responsiveness. Whether dealing with everyday requests or unexpected issues, such as a car breakdown, the staff's willingness to go above and beyond has been greatly appreciated. The quality of service at NH Ciudad Real stands out as a defining feature of the hotel, ensuring that every interaction is characterized by friendliness and efficiency.
Wi-Fi
The wifi at NH Ciudad Real has received mixed feedback from guests. Some visitors noted that the wifi works very well and appreciated the free internet access. However, several guests experienced issues with weak and problematic connections with some finding the signal extremely slow or non-existent, especially in certain areas like the room under the cafeteria. Additionally, a few reviews mentioned that the WiFi speed wasn’t optimal, leading to connectivity challenges during their stay. Overall, while there are positive remarks, the hotel needs to improve the reliability and strength of its wifi service to meet all guests' expectations.
Parking
Located just a few minutes away from the city center, NH Ciudad Real offers a variety of parking options that guests generally appreciate for their convenience and security. The hotel provides an underground parking garage directly beneath the building, which many reviewers highlighted as both secure and easy to access. This feature allows for direct access from the parking area to the hotel, making it very convenient for travelers with vehicles.
The parking spaces are described as large, well-maintained and clean, enhancing the overall ease of use. The efficient service provided by the hotel staff further adds to the positive experience. Although there is an additional cost for using the on-site parking, many guests found the fee reasonable at around 12 to 13 euros per day. Public parking options are also available nearby with some being free, which is a bonus for cost-conscious visitors.
However, a few reviews mentioned that the parking area could be expensive and in some cases, not very clean with one reviewer noting it as dirty and smelly. Despite these occasional downsides, the overall sentiment towards the hotel's parking facilities is positive, making it a reliable choice for those needing a secure place to park their car during their stay.
4 Star
The NH Ciudad Real is noted for its central location, providing convenient access for guests exploring the area. However, several guests remark that the hotel’s facilities and services fall short of what one might expect from a 4-star establishment. Comments frequently suggest that the hotel feels more like a 3-star accommodation, indicating that the amenities and overall upkeep are somewhat outdated.
Specifically, guests were underwhelmed by the quality of the breakfast, which they describe as lacking in variety and quality, not aligning with the standards of a 4-star hotel. Additionally, issues like the absence of reliable Wi-Fi and underwhelming bathroom conditions contribute to the perception that the hotel does not meet 4-star expectations. While guests appreciate the hotel's prime location, there is a consensus that improvements are needed in the amenities and overall service to truly fulfill its four-star rating.
Business
NH Ciudad Real is situated in an ideal location, making it suitable for both city visits and business stays. The hotel maintains a level of consistency typical of the NH brand. Guests frequently highlight the attentive and charming staff, who provide comprehensive tourist information and recommendations. The hotel features a well-managed conference center and a functional layout, contributing to its business-friendly environment. Located in the business district, it is especially suitable for short overnight stays or work trips lasting 1-2 nights. The overall experience meets the essential needs of business travelers.
Accessible
The 'NH Ciudad Real' hotel is centrally located, making it easy to reach. However, for guests with disabilities, some aspects could be improved. The overall accessibility is decent with easy entry into the hotel. Yet, the bathrooms lack accessibility features, as they are fitted with bathtubs instead of more convenient shower trays for those with reduced mobility. Additionally, some guests reported issues with the showers, including temperature control and malfunctioning faucets. While the location is convenient for travelers, those with specific accessibility needs may encounter some challenges.
Dog Friendly
NH Ciudad Real stands out as a welcoming, pet-friendly destination, perfect for those traveling with their furry friends. The hotel provides a range of thoughtful amenities tailored to pets, including a bed, water bowl, feeder and even treats. This attention to detail ensures that pets feel as accommodated as their human counterparts. The adjacent park is ideal for dog walks, offering a pleasant setting for both pets and owners to enjoy.
The staff’s friendly and accommodating attitude toward pets minimizes any potential stress related to traveling with animals. For those who value clear guidelines, the pet policy is well-explained and easy to follow. Although some guests mentioned an extra fee for bringing pets, the overall experience is positively highlighted by the convenience and hospitality offered to pet owners.
Rooms designated for pets maintain the same high standard as other accommodations, making the stay comfortable for all family members, including the four-legged ones. The thoughtful provisions such as dog blankets, feeding bowls and even doggy treats showcase the hotel's commitment to being genuinely pet-friendly. NH Ciudad Real is highly recommended for pet owners seeking a comfortable and convenient stay with their beloved pets.
No, NH Ciudad Real doesn't have any pool.
No, a spa isn't available at NH Ciudad Real.
Yes, NH Ciudad Real welcomes dogs.
Yes, parking facilities are available at NH Ciudad Real.