Hotel Madrid

Ciutadella 39.99563700, 3.82949700 , Madrid, 60 (Show on Map)
8.5
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsHotel Madrid in Ciutadella, Menorca, consistently impresses guests with its prime location, excellent service and clean, comfortable accommodations. Nestled in a tranquil residential neighborhood, the hotel is just a short walk from the historic center and the port, offering easy access to key attractions such as the cathedral and the sea. This balance of serenity and convenience, along with ample parking, makes it an ideal base for visitors.

Guests frequently praise the quality and variety of the buffet-style breakfast, which includes a good selection of sweet and savory options. Fresh pastries, garden-fresh tomatoes and a wide array of mini croissants, yogurt, bread, cheese, cold cuts and coffee contribute to a satisfying morning meal, often enjoyed by the pool.

The rooms, while simple and not modern, are noted for their cleanliness and maintenance. The presence of balconies and terraces with sea views adds to their charm. Although some guests have mentioned the small size of the rooms and bathrooms, as well as mixed feedback on the comfort of the mattresses and the efficiency of the ceiling fans, the housekeeping is consistently praised for maintaining high standards of hygiene.

The staff at Hotel Madrid is frequently highlighted for their exceptional friendliness and attentiveness. Marcello and other team members are commended for their warm welcomes, helpfulness and commitment to ensuring a pleasant stay. Their efforts, including providing additional fans for comfort, create a memorable experience for guests.

The hotel's outdoor pool is another standout feature, appreciated for its cleanliness and well-maintained state. It offers a refreshing spot to relax with facilities such as restrooms, showers and areas for both sunshine and shade, including a designated section for children. Guests often find the pool area welcoming and a significant enhancement to their overall experience.

For families, the hotel's welcoming, cozy atmosphere and the friendly, accommodating staff make it a perfect choice. The family-run establishment exudes a homey feel with its convenient location close to the old town further contributing to a pleasant stay.

While there are some mentions of minor issues, such as the need for bathroom renovations and occasional discomfort with the beds, the overall feedback on Hotel Madrid is overwhelmingly positive. Its superb location, excellent service, high cleanliness standards and value for money make it a highly recommended option for tourists exploring Ciutadella and its surroundings.
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Categories
Hotel with Outdoor Pool
This hotel is included in the initial list of hotels with outdoor pools provided, indicating it has this facility.

Hotel for Honeymoon

Family Friendly Hotel

Hotel with Swimming Pool

  Outdoor Pool  


Small Hotel

Room Types
Double Room Each simple, functional room at Hotel Madrid has a balcony with street views. All rooms include a fan, safe and private bathroom.

Suite with Sea View The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. Featuring a terrace with sea views, this suite also offers a wardrobe and a flat-screen TV. The unit offers 1 bed.

Guest Reviews
8.5
Very Good
Location
Hotel Madrid boasts a prime location that has consistently won praise from its guests. Nestled in a peaceful residential area, the hotel is conveniently positioned just a short 10-minute walk from the heart of Ciutadella. Guests appreciate the easy access to both the historic center and the port, making it ideal for leisurely visits and scenic walks along the waterfront.

The quiet neighborhood ensures a tranquil stay, away from the hustle and bustle of the city center, yet still within walking distance to numerous restaurants, bars and shops. This balance of serenity and convenience is frequently highlighted with visitors noting the hotel's excellent proximity to key attractions, including the cathedral and the sea.

Parking is another major plus with ample easy parking available around the hotel. This feature, along with the friendly and attentive service provided by staff like Marcello, enhances the overall guest experience. Cleanliness and comfortable rooms are also commonly praised, adding to the property's appeal.

Overall, Hotel Madrid stands out not just for its superb location but also for its excellent service and value for money, making it a highly recommended choice for tourists looking to explore Ciutadella and its surroundings.

Breakfast
At Hotel Madrid, guests often praise the breakfast, highlighting its quality and variety. The buffet style breakfast is described as great, spectacular and excellent with many noting the good selection of both sweet and savory options. Fresh pastries and ingredients like garden-fresh tomatoes are particularly appreciated.

Many reviews mention the breakfast as being very good, complete and abundant with the staff ensuring that the buffet is always well-stocked and attended to. Guests appreciate the wide array of offerings, which include mini croissants, yogurt, bread, cheese, cold cuts and coffee. The breakfast is not only tasty but also nicely arranged and can be enjoyed by the pool.

While some reviews mention that the breakfast could be more varied and is fairly basic or simple, it’s generally agreed that what is offered is of high quality and good value for money, especially given the hotel’s convenient location close to the city center.

Overall, the breakfast at Hotel Madrid receives high marks for being very generous, well-prepared and satisfying with an excellent service treatment that enhances the overall experience.

Rooms
Hotel Madrid offers a reliably clean and comfortable experience, drawing particular praise for its cleanliness and maintenance. The rooms, while not modern, are simple and tidy with some guests highlighting the presence of convenient features like balconies and access to terraces with sea views. Though several reviewers noted the small size of the rooms and bathrooms, many still found them to be functional and sufficient, especially for couples or solo travelers.

Comfort appears to vary with mixed comments about the mattresses and the efficiency of ceiling fans in keeping the rooms cool, suggesting heat may be an issue for some guests. Despite this, the hotel’s housekeeping is frequently described as efficient, ensuring a pleasant stay.

Overall, Hotel Madrid seems to offer a cozy and well-maintained environment with a charming retro feel, perfect for travelers looking for a neat and comfortable stay without the need for luxury or modern amenities.

Beds
Hotel Madrid boasts a mixed reputation when it comes to the comfort of its beds. Many guests have found the beds to be very comfortable and noted the clean, comfy bedding as a plus. Spacious rooms and comfortable beds have provided a generally good sleeping experience for several visitors. However, some guests have pointed out issues with the mattresses, describing them as too soft, leading to a sensation of sinking in the middle or feeling the springs. Additionally, the wooden support of some beds has caused instability and movement. While a few guests mentioned that the beds weren't very comfortable, they still managed a reasonable night's sleep.

One piece of consistent feedback is the inadequacy of the cooling system; specifically, the single fan provided in the rooms is not sufficient for the heat of summer. Despite these drawbacks, the overall sentiment leans towards a decent level of comfort, making it a viable option for travelers who prioritize spacious rooms and generally comfortable beds.

Cleanliness
Hotel Madrid appears to excel in maintaining high levels of cleanliness throughout its premises, garnering much praise from guests for its immaculate condition. Guests frequently describe the hotel as very clean with some even using terms like impeccable and spotless to convey the standard of hygiene. The facilities, including the rooms and bathrooms, are noted to be well-maintained and the cleaning service reliable with daily towel changes enhancing the experience.

The cleanliness extends to the entire structure, creating a welcoming environment that is consistently met with positive remarks. Guests have especially appreciated the top-notch cleanliness paired with excellent customer service, contributing to a gratifying stay. However, a few reviews pointed out areas for improvement, such as the need for periodic bathroom renovations and addressing minor cleanliness issues like hair on the floor. Despite these occasional critiques, the overall feedback leans heavily towards a consistently clean and well-cared-for facility.

Moreover, the hotel’s location adds to its appeal, being well-situated near the city center and close to the port. This convenient positioning, combined with the friendly and attentive staff, makes for a compelling choice for travelers who prioritize cleanliness in their lodging experiences.

Staff
The reviews for Hotel Madrid shine a bright spotlight on the exceptional quality of its staff. Guests consistently highlight the friendliness, attentiveness and accommodating nature of the team. Specifically, Marcello and the owners receive high praise for their warm welcomes and personal touches that foster strong rapport with clientele. The receptionists and other staff members are noted for their politeness, availability and readiness to assist with anything guests may need.

Guests appreciate the staff's unwavering kindness, describing them as lovely, helpful and incredibly friendly. There are mentions of the team going above and beyond, such as providing additional fans for comfort and ensuring a welcoming atmosphere from check-in to departure. The service provided at Hotel Madrid is consistently described as unbeatable with the hosts being spectacularly attentive and committed to making guests feel at home.

Overall, the staff at Hotel Madrid distinguish themselves through their exceptional treatment of guests, making their stay not just pleasant but truly memorable.

Pool
Hotel Madrid stands out with its impressive swimming pool, often described as a great and pleasant feature by guests. The pool is notable for its large size and cleanliness, providing a refreshing spot for relaxation. Many visitors highlight the well-maintained state of the pool and appreciate that it remains open all day, offering a perfect break after city explorations or a day at the beach. The pool area is well-equipped with restrooms, showers and a mix of sunshine and shade, including a designated area for children. Guests find the pool area welcoming and a real plus to their overall hotel experience. Its excellent location and easy parking make it convenient for ferry travelers and the pool’s cleanliness and pleasant atmosphere contribute significantly to the comfort and enjoyment of their stay.

Family
Hotel Madrid is a small, family-run establishment that exudes a welcoming and cozy atmosphere, making it perfect for families traveling with children. The hotel's family-friendly environment is highlighted by the remarkable availability and kindness of the staff and owners, who are always ready to assist with any needs or provide excellent local tips. Guests appreciate the cleanliness and simplicity of the hotel, which adds to its homey feel.

Located conveniently close to the old town, the hotel offers a pleasant stay with the added benefit of being able to enjoy breakfast even without a prior booking. The management's friendly and charming demeanor contributes to a very pleasant overall experience, making it an ideal choice for a family-oriented vacation.

Overall, the combination of a warm, familial atmosphere and attentive service from the hosts ensures that stays at Hotel Madrid are memorable, comfortable and perfectly suited for families visiting Menorca.

Outdoor Pool
Hotel Madrid's outdoor pool receives favorable comments for its cleanliness and pleasant atmosphere. Guests find the area refreshing and well-maintained, making it a nice spot to unwind. The availability of free parking around the hotel adds to the convenience and the welcoming hosts further enhance the overall experience. Additionally, the pool's location is appreciated, allowing guests to enjoy a dip in the evening. Overall, Hotel Madrid's pool is a well-regarded feature that contributes positively to the guests' stay.


Yes, Hotel Madrid has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Hotel Madrid.

No, Hotel Madrid doesn't allow dogs.

No, parking facilities aren't available at Hotel Madrid.

No, Hotel Madrid doesn't have a gym.

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