The Ennerdale Country House Hotel ‘A Bespoke Hotel’

Cleator 54.50971200, -3.51847900 , Cleator (Show on Map)
7.5
Good


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Summary of reviewsThe Ennerdale Country House Hotel ‘A Bespoke Hotel’ is highly regarded for its superb and strategic location, nestled in picturesque grounds ideal for exploring the Lake District. This historic building, surrounded by serene gardens, offers guests stunning views and a rich ambiance, making it an excellent base for nature lovers and those seeking tranquility. The hotel’s proximity to major attractions such as Scafell Pike and Wasdale Head and its convenience for walking the Coast to Coast trail, adds to its appeal.

Breakfast at the hotel receives frequent praise for its quality, variety and value for money. Guests particularly appreciate the delicious cooked dishes, friendly service and special touches for pets, such as extra sausages for dogs. Dinner experiences are more mixed with commendations for food quality and value tempered by critiques of menu variety and occasional overcooked dishes. Service at dinner can be slow, although the dining room’s grand setting adds a touch of elegance.

Rooms at the Ennerdale Country House Hotel are spacious and comfortable with many offering direct garden access, which is especially convenient for guests with pets. However, the décor is dated and some rooms exhibit maintenance issues like faulty locks and inadequate lighting. Cleanliness is generally good, though deeper issues such as black mold and persistent dust have been reported, indicating a need for renovation.

The hotel's staff are consistently praised for their friendliness, helpfulness and professionalism, contributing significantly to guests' positive experiences. Exceptional service is a recurring theme with staff often going above and beyond to assist.

Wi-Fi performance is reliable in public areas but can be poor in the rooms. Parking facilities are excellent with plenty of free, easily accessible spaces available.

Guest experiences with the beds vary with many enjoying a good night's sleep on comfortable and spacious beds, while others report issues with hard or lumpy mattresses. The hotel's dog-friendly policies are highly appreciated with extensive gardens and dedicated areas for pets, ensuring both owners and their companions have a pleasant stay.

Overall, while The Ennerdale Country House Hotel offers a charming and serene environment with a strong service culture, it would benefit from significant refurbishment to address its dated décor and maintenance issues.
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Categories
3-Star Hotel
Located in Cleator, this country house hotel offers comfortable accommodations and a relaxing atmosphere. It provides a pleasant base for exploring the western Lake District.

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Business Hotel

Hotel with Parking

Cheap Hotel

Accessible Hotel

Room Types
Twin Room This comfortable en suite room features 2 single beds.

Double Room This comfortable en suite room features 1 double bed.

Triple Room This room consists of a single and a double bed.

Executive Double Room Larger room with garden views and a seating area.

Standard Single Room With free WiFi, this room offers tea and coffee making facilities and an en-suite bathroom.

King Suite Offering garden views, this suite has a lounge area with a desk, a king-size 4-poster bed, tea and coffee-making facilities and free WiFi. The bathroom includes a spa bath and a shower.

Executive Triple Room Providing free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. This triple room features a tea and coffee maker, a seating area, flat-screen TV, as well as chocolate for guests. The unit offers 2 beds.

Guest Reviews
7.5
Good
Location
The Ennerdale Country House Hotel ‘A Bespoke Hotel’ is praised for its superb and strategic location, making it a desirable base for exploring the Lake District and beyond. The hotel is nestled in picturesque grounds that offer beautiful scenery, ideal for leisurely walks, including those with a dog, as some rooms open directly onto the gardens. The setting is peaceful and serene with lovely views and charming gardens, enhancing the overall ambiance.

Conveniently positioned, the hotel is excellent for those walking the Coast to Coast trail, being close to Cleator and providing easy access to both the coast and nearby lakes, such as Ennerdale. The proximity to major attractions, local shops and key natural landmarks, including Scafell Pike and Wasdale Head, makes it a practical choice for nature lovers and hikers alike.

The historic character of the building complements its splendid grounds, offering a unique and visually appealing stay. Guests consistently appreciate the clean and comfortable environment, along with the friendly and helpful staff, contributing to a pleasant and welcoming experience. The Ennerdale Country House Hotel stands out as an ideal location for exploring the Lake District and relaxing in a tranquil, well-appointed setting.

Breakfast
Nestled in the serene countryside, The Ennerdale Country House Hotel offers a breakfast experience that guests frequently praise. Numerous reviews highlight the quality and variety of the breakfast options available, from a traditional full English to well-prepared vegetarian choices. Many guests found the breakfast delicious with a good selection of cereals and fruit juices and commendable cooked dishes.

The attention to service also stands out with efficient and friendly staff receiving positive remarks for their hospitality. Some guests noted that the breakfast offers excellent value for money and many found the presentation and overall experience delightful.

There were a few minor critiques, such as the early breakfast hours, limited pastry options and occasional issues with portion size and temperature of the food. However, these points were often overshadowed by the overall positive feedback. Guests appreciated the fresh, tasty meals and even the special touches for pets, like the extra sausages for dogs, added to the enjoyable dining experience at the hotel.

Dinner
The Ennerdale Country House Hotel, part of the Bespoke Hotels collection, receives mixed reviews regarding its dinner offerings. Many guests appreciate the quality of the food, describing it as excellent, delicious and very good. Hearty portions and good value for money are frequently highlighted and the grand dining room adds a touch of elegance to the dining experience.

However, the limited menu and occasional overcooked dishes have left some diners wanting more variety and attention to culinary detail. Vegetarians may be particularly interested to know that while there are better options available, these are not always clearly listed on the menu itself.

Service at dinner is another area where opinions vary; while some guests praise the excellent and attentive staff, others note that dinner service can be slow and erratic. Despite this, the friendly staff generally contribute positively to the overall dining experience.

In summary, while the evening meals at The Ennerdale Country House Hotel are often enjoyed, there is room for improvement in terms of menu variety and service speed. For those who value a picturesque dining environment and solid quality food, it remains a worthwhile option.

Rooms
The Ennerdale Country House Hotel ‘A Bespoke Hotel’ offers a range of spacious rooms characterized by their comfort and cleanliness, set within a beautiful architectural setting with charming gardens. Reviewers frequently highlighted the large, comfortable beds and spacious accommodations, often noting the convenience of direct garden access or patio doors, which are particularly appreciated by guests traveling with pets.

Despite the positive remarks on room size and comfort, reviews noted that the rooms exhibit a dated décor and are in need of renovation. Maintenance issues such as faulty locks, inadequate lighting and cracked tiles were mentioned. The rooms were mostly clean, though a few guests pointed out mustiness, mold and occasional lapses in housekeeping.

The hotel boasts historical charm with lovely original features, yet this also seems to come with some wear and tear. While many guests found their stay comfortable and peaceful, others experienced discomfort due to noise, dated furnishing and occasional maintenance oversights.

Beds
The Ennerdale Country House Hotel offers an eclectic mix of opinions when it comes to the comfort of its beds. Generally, guests frequently enjoyed a good night's sleep with many describing the beds as very comfortable, big and providing ample pillows. Some even mentioned having the best sleep they've had in ages due to the coziness of the beds. However, experiences varied; while some found the beds to be soft and inviting, others faced issues with hard, lumpy or old mattresses that detracted from their rest. It's clear that while many rooms can provide an excellent sleep experience with spacious and comfortable beds, inconsistencies do exist and certain rooms might benefit from updated accommodations. Despite these varied experiences, the hotel’s fantastic location, beautiful architecture and very helpful staff seem to enhance the overall stay for visitors.

Cleanliness
The Ennerdale Country House Hotel, reputed for its charming old-world allure, generally maintained a favorable standard of cleanliness according to guest reviews. Many visitors found the hotel overall clean and comfortable, praising its spotless presentation and the high standards of cleanliness, particularly noteworthy for an older building. Guests often highlighted the thoroughness and friendliness of the cleaning staff, contributing positively to their stay.

However, there were significant areas that required improvement. Some rooms, while superficially clean, exhibited deeper issues such as black mold, persistent dust, cobwebs and even dangerous conditions like faulty window panes and general disrepair. Several reviews noted that the bathrooms often failed to meet satisfactory cleanliness levels with reports of grime, dampness and malfunctioning facilities. Moreover, the property's overall need for renovation and updates was a recurrent theme, indicating that a refresh could greatly enhance the guest experience.

While the hospitality of the staff and the picturesque grounds added to the appeal, the hotel would benefit from addressing the noted maintenance and cleanliness issues to align its charming aesthetics with a more consistently polished interior standard.

Staff
The Ennerdale Country House Hotel, part of the Bespoke Hotel group, consistently receives high praise for its exceptional staff. Guests frequently commend the team for being incredibly friendly, helpful and polite. The warm welcomes extend from reception throughout the guests' stay, creating a welcoming and comfortable atmosphere. Many reviews spotlight specific instances where staff went above and beyond, such as assisting with luggage and providing exceptional service for special occasions like honeymoons and anniversaries.

The positive feedback highlights the staff’s attentiveness and professionalism, consistently describing them as lovely, friendly and engaging. Numerous guests found the staff to be accommodating and eager to assist, making their experiences more enjoyable. Although there were occasional lapses, such as an incident with dessert service and an issue with door locking, these appear to be outliers in an otherwise stellar record.

Overall, the dedication and friendliness of the staff at The Ennerdale Country House Hotel leave a lasting impression on guests, significantly contributing to the positive atmosphere and the overall satisfaction of the stays.

Wi-Fi
The Wi-Fi at The Ennerdale Country House Hotel, A Bespoke Hotel, generally performs well in the public areas with phrases like good Wi-Fi and no issues being highlighted. However, guests have noted that the Wi-Fi connection can be poor in the rooms with several mentioning weak or very poor signal strength. Although some guests found the Wi-Fi to be great or fine, these positive experiences seem to be more common in communal areas rather than in individual bedrooms.

Parking
The Ennerdale Country House Hotel 'A Bespoke Hotel' offers impressive parking facilities that guests consistently praise. With plenty of free parking available, visitors find it easy to park their cars each day. The car park is conveniently located within easy reach of the front door, ensuring hassle-free access. Reviews highlight the ample parking spaces and the overall excellent parking accommodations provided.

3 Star
The Ennerdale Country House Hotel ‘A Bespoke Hotel’ offers a charming, country house ambiance with a lovely garden to explore, providing a pleasant escape into a serene environment. However, many guests noted that the hotel is in need of significant refurbishment and updating. The furniture and building itself are marked and worn, giving the impression of a dated and tired establishment. Guests often observed that the rooms and common areas lacked maintenance and the overall state of the hotel, both inside and outside, required investment to reach an adequate standard. While the hotel retains its grand old house appeal, a conventional refresh would greatly enhance the guest experience.

Dog Friendly
The Ennerdale Country House Hotel ‘A Bespoke Hotel’ stands out for its exceptional dog-friendly atmosphere. Guests frequently praise the extensive and beautifully maintained gardens, which are perfect for leisurely strolls with pets. The hotel truly welcomes dogs, allowing them in all areas, including a designated dog-friendly section of the restaurant.

Many reviewers highlight how the staff go above and beyond to make furry companions feel special, often bringing sausages for dogs during breakfast. Rooms are convenient for pet owners with some offering direct access to the grounds, making it easy to take dogs out without hassle.

Though there are a few mentions of dog hair on carpets and slightly damp bedding, the overall sentiment remains highly positive. The hotel is lauded as one of the most dog-friendly places to stay, ensuring that pets are not just allowed but genuinely catered to, contributing to a memorable stay for both owners and their beloved companions.


No, The Ennerdale Country House Hotel ‘A Bespoke Hotel’ doesn't have any pool.

No, a spa isn't available at The Ennerdale Country House Hotel ‘A Bespoke Hotel’.

Yes, The Ennerdale Country House Hotel ‘A Bespoke Hotel’ welcomes dogs.

Yes, parking facilities are available at The Ennerdale Country House Hotel ‘A Bespoke Hotel’.

No, The Ennerdale Country House Hotel ‘A Bespoke Hotel’ doesn't have a gym.

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