Grand Hotel Napoca
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Summary of reviewsGrand Hotel Napoca enjoys a prime location near Central Park and top Cluj attractions like Cetatuia Park, Cluj Arena and the historic old town, enhancing its appeal for both leisure and exploration. With picturesque views from higher floors and excellent connectivity to the city's main points of interest, guests appreciate the tranquil yet central setting and ample parking—ideal for those arriving by car.
The breakfast buffet frequently garners praise for its variety and richness, featuring delicious items like scrambled eggs, sausages, fruits and salads. While some guests pointed out occasional issues with quality and service during busy times, the overall sentiment is positive, making it a satisfactory start to the day for most visitors.
Regarding accommodations, guests mostly appreciate the spacious, comfortable and clean rooms. The large windows providing good views and modern amenities like air conditioning add to the overall convenience. However, some guests mentioned issues such as outdated decor, insufficient soundproofing and occasional cleanliness lapses, indicating areas for improvement despite the generally high marks for room size and comfort.
Cleanliness standards receive commendation with many guests noting well-maintained rooms and a hygienic environment. Friendly and attentive staff contribute positively, although there are occasional reports of inconsistencies in cleaning practices, suggesting room for enhancements in this area too.
The hotel staff are often described as friendly and professional with the reception and dining teams receiving particular praise. There were minor mentions of unresponsive or less trained personnel, but the general sentiment towards the staff remains highly positive, contributing significantly to the pleasant guest experience.
WiFi service at the hotel received mixed reviews. While many guests enjoyed a strong and reliable connection, others experienced weak and unreliable signals, indicating a need for more consistent internet quality.
Parking at the Grand Hotel Napoca is highly praised for its ample availability and free, secure spaces, enhancing convenience for guests. The well-maintained, sizable, fenced parking lot adds significant value to the stay, particularly given the hotel's central location.
The hotel creates a family-friendly environment, appreciated for its welcoming atmosphere and scenic views. Guests traveling with families, including those with young children, find the hotel clean and inviting. Despite mentions of occasional noise issues due to insufficient soundproofing, the overall impression remains positive.
Beds at Grand Hotel Napoca are generally well-received for their comfort and size with many guests noting clean bedding and quality mattresses. However, some pointed out that double beds composed of two singles might not be ideal for everyone and mentioned occasional discomfort with bed firmness and pillow quality.
As a four-star hotel, Grand Hotel Napoca meets expectations with well-appointed rooms and high-quality services, although some guests feel the price could better align with its star rating. The hotel successfully caters to business travelers with functional amenities and services suitable for meetings and professional gatherings, despite minor issues like less ideal chairs and occasional air conditioning problems.
In conclusion, Grand Hotel Napoca presents itself as a solid choice for various types of travelers, offering a strategic location, strong breakfast offerings, generally clean and comfortable rooms, friendly staff, ample parking and a welcoming atmosphere. Improving on the highlighted areas could significantly enhance the overall guest experience.
Categories
The breakfast buffet frequently garners praise for its variety and richness, featuring delicious items like scrambled eggs, sausages, fruits and salads. While some guests pointed out occasional issues with quality and service during busy times, the overall sentiment is positive, making it a satisfactory start to the day for most visitors.
Regarding accommodations, guests mostly appreciate the spacious, comfortable and clean rooms. The large windows providing good views and modern amenities like air conditioning add to the overall convenience. However, some guests mentioned issues such as outdated decor, insufficient soundproofing and occasional cleanliness lapses, indicating areas for improvement despite the generally high marks for room size and comfort.
Cleanliness standards receive commendation with many guests noting well-maintained rooms and a hygienic environment. Friendly and attentive staff contribute positively, although there are occasional reports of inconsistencies in cleaning practices, suggesting room for enhancements in this area too.
The hotel staff are often described as friendly and professional with the reception and dining teams receiving particular praise. There were minor mentions of unresponsive or less trained personnel, but the general sentiment towards the staff remains highly positive, contributing significantly to the pleasant guest experience.
WiFi service at the hotel received mixed reviews. While many guests enjoyed a strong and reliable connection, others experienced weak and unreliable signals, indicating a need for more consistent internet quality.
Parking at the Grand Hotel Napoca is highly praised for its ample availability and free, secure spaces, enhancing convenience for guests. The well-maintained, sizable, fenced parking lot adds significant value to the stay, particularly given the hotel's central location.
The hotel creates a family-friendly environment, appreciated for its welcoming atmosphere and scenic views. Guests traveling with families, including those with young children, find the hotel clean and inviting. Despite mentions of occasional noise issues due to insufficient soundproofing, the overall impression remains positive.
Beds at Grand Hotel Napoca are generally well-received for their comfort and size with many guests noting clean bedding and quality mattresses. However, some pointed out that double beds composed of two singles might not be ideal for everyone and mentioned occasional discomfort with bed firmness and pillow quality.
As a four-star hotel, Grand Hotel Napoca meets expectations with well-appointed rooms and high-quality services, although some guests feel the price could better align with its star rating. The hotel successfully caters to business travelers with functional amenities and services suitable for meetings and professional gatherings, despite minor issues like less ideal chairs and occasional air conditioning problems.
In conclusion, Grand Hotel Napoca presents itself as a solid choice for various types of travelers, offering a strategic location, strong breakfast offerings, generally clean and comfortable rooms, friendly staff, ample parking and a welcoming atmosphere. Improving on the highlighted areas could significantly enhance the overall guest experience.
Family Friendly Hotel
This hotel is well-situated and leaves a positive impression on guests with its friendly and professional staff. It is considered a family hotel.
Dog Friendly Hotel
This hotel allows pets of any size in designated rooms for an additional fee. Both dogs and cats are welcome, making it a convenient choice for pet owners.
Romantic Hotel
This hotel offers luxurious accommodations and city views. Its central location provides easy access to local attractions. The hotel's elegant ambiance and attentive service make it a good choice for a romantic stay.
Hotel near Nightlife Spots
Situated in Cluj-Napoca, this hotel benefits from being in a city with a thriving nightlife scene. Its central location ensures convenient access to popular nightspots like Soviet Cocktail Bar, SubForm, and Joben Bistro.
Business Hotel
This hotel can cater to business needs with its central location and available services.
Accessible Hotel
Grand Hotel Napoca has wheelchair-accessible facilities and features an elevator for guest convenience. Wheelchair access is available throughout the property.
4-Star Hotel
Located near Parcul Central and on the Someșul Mic river bank, this hotel is in a central location. It offers comfortable accommodations and customized tours, providing a convenient and engaging experience for guests.
Hotel with EV Charging Stations
Hotel for Honeymoon
Guest Reviews
Grand Hotel Napoca boasts an impressive location that resonates well with its guests. It's situated near Central Park and some of Cluj's finest restaurants, making it convenient for both relaxation and dining. The hotel's proximity to the city center and key attractions such as Cetatuia Park, Cluj Arena and the historic old town enhances its appeal. Guests appreciate its calm, quiet surroundings that belie its central position, creating a balanced atmosphere perfect for both leisure and exploration.
The hotel's positioning across from a beautiful park and along the river offers picturesque views, particularly from higher floors. Many reviews highlight the ease of access to the city's main points of interest with many attractions within a comfortable walking distance. This central location not only provides excellent connectivity but also includes ample parking, which is a significant benefit for those traveling by car.
Overall, the hotel's strategic location close to notable landmarks, parks and the city center, paired with good breakfast and clean facilities, makes it a favored choice among visitors to Cluj-Napoca.
The breakfast experience at Grand Hotel Napoca is largely praised by guests for its variety and richness. Numerous reviews highlight the ample and diverse offerings at the breakfast buffet, describing it as rich and generous. Guests appreciated the wide selection of food with some noting it was delicious with tasty scrambled eggs and sausages, while others praised the availability of fruits and salads. Despite some mixed opinions, the majority found the breakfast to be very good, abundant and well worth it, fitting a range of tastes and dietary needs.
However, several comments pointed out areas for improvement. Some guests found the breakfast to be below the standard expected for a grand hotel, mentioning issues like poor quality coffee, stale bread and limited options at times. It was noted that when the dining area became crowded, the breakfast service struggled to keep up with demand, resulting in a less satisfactory experience. Despite this, the overall consensus remains positive with many guests enjoying a plentiful and satisfying start to their day at Grand Hotel Napoca.
The Grand Hotel Napoca offers a mixed experience when it comes to their accommodations. On the positive side, guests frequently compliment the spaciousness of the rooms with many describing them as comfortable, cozy and tastefully decorated. Cleanliness is another strong point, as numerous reviews commend the tidy nature and well-maintained condition of both the rooms and bathrooms. The large windows and good views, particularly from the higher floors, add to the pleasant ambiance. The beds are often highlighted for their comfort and the presence of modern amenities like air conditioning and tea/coffee making facilities contributes to the overall convenience.
However, not all feedback is glowing. Some guests found the rooms smaller than they expected or noted the outdated decor and worn-out furniture. Noise from neighboring rooms and corridors could be an issue due to insufficient soundproofing. A few reviews mentioned unpleasant smells like cigarette smoke and occasional lapses in room hygiene. While some rooms featured lovely large beds and modern touches, others felt the interiors could benefit from a design update.
Overall, while the Grand Hotel Napoca achieves high marks for room size, cleanliness and comfort, attention to modernization and specific cleanliness issues could significantly enhance the guest experience.
Grand Hotel Napoca's beds generally receive favorable comments from guests, highlighting both comfort and size. Many guests point out the large and sturdy beds, often mentioning the comfort provided by the quality mattresses. Descriptions such as "comfy and appealing beds" and "highly comfortable" are commonly seen in the reviews. Cleanliness also stands out with mentions of clean bedding and towels enhancing the overall sleeping experience.
However, a few guests noted certain issues, such as the double beds being composed of two single beds joined together, which might not be everyone’s preference. There were occasional mentions of discomfort due to bed firmness and hard pillows. Despite these occasional remarks, the reviews predominantly reflect a positive sleeping environment with descriptors like "extremely cozy" and "favorable sleeping". On the whole, Grand Hotel Napoca seems well-regarded for providing a comfortable and spacious bed experience to its guests.
Grand Hotel Napoca impresses with its overall high standards of cleanliness and attention to detail, making it a favorable choice for travelers who prioritize hygiene. Guests frequently commend the hotel’s impeccable cleanliness and well-maintained, clean rooms with some noting comfortable and elegant accommodations that feature beautiful views. The attentive and friendly staff contribute positively to the cleanliness experience with room hygiene maintained through consistent efforts like daily towel changes.
However, feedback indicates some inconsistencies. While many reviews mention clean and fresh environments, there are occasional reports of areas where cleaning standards fall short. Complaints include dust on shelves, outdated carpets that aren’t vacuumed properly and some rooms suffering from worn-out decorations. Filthy exterior windows and dirty hallways have also been noted, suggesting a need for more rigorous and detailed cleaning practices in certain aspects.
Despite these occasional cleaning lapses, the general sentiment remains positive with many guests appreciating the clean and quiet rooms, satisfactory breakfast and the hotel’s location. The diverse breakfast and available private parking also add to the appeal, making it a solid option for visitors to the area. Improvements in the more criticized areas could further enhance the overall guest experience at Grand Hotel Napoca.
The reviews of Grand Hotel Napoca reveal a mostly positive experience regarding the staff, who are frequently described as friendly, helpful and accommodating. Guests have highlighted the professionalism and courteousness of the personnel with the cleaning staff being particularly noted for their discreet and friendly presence. The reception staff, in many cases, were praised for their attentiveness and excellent service with some guests even mentioning room upgrades and early check-ins offered by the receptionists.
However, there are a few areas for improvement as noted by some guests, such as the need for better customer service training for certain staff members with some instances of staff being stern, inflexible or unresponsive to questions. Despite these isolated issues, the overall sentiment towards the hotel staff is one of positivity with numerous mentions of their kindness, energetic attitude and efficiency in serving different clients professionally. The dining room staff also received high marks for their politeness and helpfulness, contributing to an excellent dining experience.
In summary, while there are minor mentions of unresponsive or poorly trained staff at times, the Grand Hotel Napoca generally boasts a team that is considered superb with friendly and professional service that enhances the overall stay of the guests.
The WiFi experience at Grand Hotel Napoca presents a mixed picture. Many guests appreciated the very good WiFi signal and free access with some describing the connection as impeccable. However, there were also mentions of weak and unreliable WiFi with issues such as occasional drops in connection and non-functioning ethernet wires in some rooms. Overall, while numerous guests had a satisfactory experience using the hotel's WiFi, there were instances where the internet quality could be improved.
The Grand Hotel Napoca boasts exceptional parking facilities, highly praised for being plentiful and free of charge. Guests frequently mention the ample parking spaces available, which can accommodate a wide range of vehicles without any issues. With a sizable, fenced and secured parking lot, the convenience extends to complimentary private and guaranteed spots, ensuring peace of mind and easy accessibility. The parking is lauded for its proximity to the hotel, making it effortless to find a spot, despite a few mentions of occasional difficulty. The hotel's prime location near the city center and a park further enhances its appeal by offering a superb combination of free and secure parking that greatly enhances the overall guest experience.
Grand Hotel Napoca appears to be a welcoming destination, particularly praised for its appealing atmosphere and scenic views of the river and nearby green hills. The hotel is described as clean and inviting, making it a pleasant choice for families. Travel reviews highlight its family-friendly environment, noting that it caters well to families, including those traveling with toddlers.
While there are mentions of insufficient soundproofing between floors, especially in the case of noisy or unruly children, the overall sentiment remains positive. The presence of a bar offering a "real" latte adds a touch of convenience and luxury for adults and the breakfast is frequently complimented for its delicious offerings.
The hotel's location is conveniently close to Cluj Arena, making it an ideal spot for those attending events there. Coupled with friendly and professional staff, Grand Hotel Napoca leaves a positive impression on guests, many of whom express a desire to return.
Grand Hotel Napoca offers well-appointed rooms and bathrooms that align with its four-star classification, ensuring comfort and style suitable for its rating. The hotel consistently meets the expectations set by a four-star standard, providing high-quality services and maintaining an overall classification that validates its rank. Guests generally perceive the quality-price ratio as satisfactory, although some believe that the pricing does not always align perfectly with the four-star promise. Despite a few contrasting opinions regarding its star rating, the hotel remains a commendable choice within its category.
The Grand Hotel Napoca appears to cater well to business travelers, offering functional amenities and services conducive to work-related stays. The venue has been used to hold meetings and conferences, indicating its suitability for professional gatherings. Guests have noted that it is good for business trips, highlighting its dependable meeting arrangements and services. However, there are some areas for improvement. Specifically, the chairs in the business center may not be ideal for taking notes and there have been occasional issues with the air conditioning. Despite these minor drawbacks, the hotel remains a practical and economical choice for business travelers.
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Location
The hotel's positioning across from a beautiful park and along the river offers picturesque views, particularly from higher floors. Many reviews highlight the ease of access to the city's main points of interest with many attractions within a comfortable walking distance. This central location not only provides excellent connectivity but also includes ample parking, which is a significant benefit for those traveling by car.
Overall, the hotel's strategic location close to notable landmarks, parks and the city center, paired with good breakfast and clean facilities, makes it a favored choice among visitors to Cluj-Napoca.
Breakfast
However, several comments pointed out areas for improvement. Some guests found the breakfast to be below the standard expected for a grand hotel, mentioning issues like poor quality coffee, stale bread and limited options at times. It was noted that when the dining area became crowded, the breakfast service struggled to keep up with demand, resulting in a less satisfactory experience. Despite this, the overall consensus remains positive with many guests enjoying a plentiful and satisfying start to their day at Grand Hotel Napoca.
Rooms
However, not all feedback is glowing. Some guests found the rooms smaller than they expected or noted the outdated decor and worn-out furniture. Noise from neighboring rooms and corridors could be an issue due to insufficient soundproofing. A few reviews mentioned unpleasant smells like cigarette smoke and occasional lapses in room hygiene. While some rooms featured lovely large beds and modern touches, others felt the interiors could benefit from a design update.
Overall, while the Grand Hotel Napoca achieves high marks for room size, cleanliness and comfort, attention to modernization and specific cleanliness issues could significantly enhance the guest experience.
Beds
However, a few guests noted certain issues, such as the double beds being composed of two single beds joined together, which might not be everyone’s preference. There were occasional mentions of discomfort due to bed firmness and hard pillows. Despite these occasional remarks, the reviews predominantly reflect a positive sleeping environment with descriptors like "extremely cozy" and "favorable sleeping". On the whole, Grand Hotel Napoca seems well-regarded for providing a comfortable and spacious bed experience to its guests.
Cleanliness
However, feedback indicates some inconsistencies. While many reviews mention clean and fresh environments, there are occasional reports of areas where cleaning standards fall short. Complaints include dust on shelves, outdated carpets that aren’t vacuumed properly and some rooms suffering from worn-out decorations. Filthy exterior windows and dirty hallways have also been noted, suggesting a need for more rigorous and detailed cleaning practices in certain aspects.
Despite these occasional cleaning lapses, the general sentiment remains positive with many guests appreciating the clean and quiet rooms, satisfactory breakfast and the hotel’s location. The diverse breakfast and available private parking also add to the appeal, making it a solid option for visitors to the area. Improvements in the more criticized areas could further enhance the overall guest experience at Grand Hotel Napoca.
Staff
However, there are a few areas for improvement as noted by some guests, such as the need for better customer service training for certain staff members with some instances of staff being stern, inflexible or unresponsive to questions. Despite these isolated issues, the overall sentiment towards the hotel staff is one of positivity with numerous mentions of their kindness, energetic attitude and efficiency in serving different clients professionally. The dining room staff also received high marks for their politeness and helpfulness, contributing to an excellent dining experience.
In summary, while there are minor mentions of unresponsive or poorly trained staff at times, the Grand Hotel Napoca generally boasts a team that is considered superb with friendly and professional service that enhances the overall stay of the guests.
Wi-Fi
Parking
Family
While there are mentions of insufficient soundproofing between floors, especially in the case of noisy or unruly children, the overall sentiment remains positive. The presence of a bar offering a "real" latte adds a touch of convenience and luxury for adults and the breakfast is frequently complimented for its delicious offerings.
The hotel's location is conveniently close to Cluj Arena, making it an ideal spot for those attending events there. Coupled with friendly and professional staff, Grand Hotel Napoca leaves a positive impression on guests, many of whom express a desire to return.
4 Star
Business
No, Grand Hotel Napoca doesn't have any pool.
No, a spa isn't available at Grand Hotel Napoca.
Yes, Grand Hotel Napoca welcomes dogs.
No, parking facilities aren't available at Grand Hotel Napoca.
No, Grand Hotel Napoca doesn't have a gym.
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