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Pensão Santa Cruz

Coimbra , Praça 8 De Maio, Nº 21, 3º Andar (Show on Map)

7.1

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsPensão Santa Cruz in Coimbra receives high praise for its exceptional central location, providing guests with stunning views of the Santa Cruz church and convenient access to the city's main attractions, shops and dining spots. The proximity to public transport enhances the convenience, allowing visitors to easily explore the historic charm and fado music of Coimbra. The overall value for money is considered excellent with many appreciating the cleanliness and friendly, accommodating staff that enhance the experience despite occasional noise due to its prime location.

Guests commend the breakfast offerings, though it is served at nearby cafes and bakeries rather than on-site. Locations like Café Nicola receive high marks for quality and variety, providing a satisfying start to the day with options that include sandwiches, drinks and pastries. Issues are rare but include occasional closures of designated breakfast spots. Generally, the convenience and quality associated with breakfast contribute positively to the overall experience.

Rooms at Pensão Santa Cruz are noted for their cleanliness and comfort, featuring in-room sinks and comfortable beds. However, the rooms are small and can feel stuffy with some showing signs of aging that would benefit from renovation. Despite the need for updates, the cleanliness of rooms and shared bathrooms, maintained by a diligent cleaning staff, remains a strong point.

The staff at Pensão Santa Cruz stand out for their friendliness and helpfulness with effective communication in English. The owners, Walter and his wife, are particularly praised for their warm hospitality and valuable local tips, enhancing the guest experience. The staff's dedication to making guests feel welcome and assisting with city exploration adds a significant positive touch to stays at the hostel.

Wi-Fi at Pensão Santa Cruz receives mixed reviews with several guests noting issues with connectivity and speed despite routers being available on each floor. This inconsistency can detract from the experience for those needing reliable internet access.

The beds are another area with varied feedback. While some guests find them comfortable, many report issues such as excessive creaking, instability, narrowness and poor quality mattresses leading to discomfort and disrupted sleep. There is a consensus that updating the mattresses and bed frames could greatly improve the sleeping experience.

Overall, Pensão Santa Cruz offers a memorable stay with exceptional location, warm hospitality and commendable cleanliness, though it could benefit from improvements in Wi-Fi and bed quality.
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Guest House near Nightlife Spots

Located on Praça 8 de Maio, this Pensão is close to the Santa Cruz Monastery and Café Santa Cruz, which occasionally features Fado performances. Its location offers convenient access to nightlife options.

Guest House with EV Charging Stations

An electric vehicle charging station is available at this guesthouse for guests who need to charge their vehicles.

Guest House near The Beach

Small Guest House

Room Types

Double Room with Shared Bathroom This warmly decorated room features a seating area with cable TV and a shared bathroom.

Double Room with Private Bathroom This warmly decorated room features a seating area with cable TV and a private bathroom. Some rooms have balcony and a view.

Single Room with Shared Bathroom This warmly decorated room features a seating area with cable TV, a shared bathroom and a a view of the city of Coimbra.

Triple Room with Private Bathroom This triple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

Triple Room with Shared Bathroom This triple room includes a flat-screen TV with cable channels and a shared bathroom. The unit offers 2 beds.

Twin Room with Shared Toilet This twin room is comprised of a flat-screen TV with cable channels and a shared bathroom. The unit has 2 beds.

Double Room with Shared Bathroom This double room includes a flat-screen TV with cable channels, a shared bathroom as well as a balcony with city views. The unit offers 1 bed.

Quadruple Room with Private Bathroom This quadruple room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit offers 3 beds.

About Pensão Santa Cruz

License: 21896

Guest Reviews

7.1

Good

Location

Pensão Santa Cruz is lauded for its exceptional location in the heart of Coimbra, making it an ideal choice for travelers looking to explore this beautiful city. Guests have highlighted its prime position in front of the Santa Cruz church, offering stunning views and easy access to the city's main attractions, shops and dining options. The strategic location is particularly praised for being close to public transport hubs such as the bus station, enhancing convenience for visitors. Additionally, the central positioning allows guests to immerse themselves in the historic charm of Coimbra with many appreciating the nearby fado music that enhances the city experience. The hostel also boasts cleanliness and friendly, accommodating staff, which adds to the overall positive experience at a great value for money. While there are mentions of noise due to its central location, the overwhelming consensus is that the unbeatable location and the atmosphere more than compensate for it, offering a memorable stay in one of Portugal's most historic cities.

Breakfast

Breakfast at Pensão Santa Cruz is frequently praised for its quality and variety, though it is served at nearby cafés, bakeries or pastry shops rather than on-site. Several guests mention enjoying their breakfast at Café Nicola, known for its excellence and considered one of the best options. Other affiliated bars and pastry shops also receive positive feedback for offering good and plentiful meals just a short walk from the guesthouse. While some find the portions small, they still commend the quality and selection. It's worth noting that breakfast is sometimes optional and paid separately, but generally includes a sandwich, a drink and a pastry, making it a satisfying start to the day. On rare occasions, guests have encountered issues such as the designated breakfast spot being unexpectedly closed. However, overall, the convenience of charming nearby locations and the quality of food make breakfast a highlight of the stay at Pensão Santa Cruz.

Rooms

Pensão Santa Cruz offers rooms that are clean and comfortable with added conveniences like a sink inside the room for ease. The beds are noted for their comfort and guests appreciate the cleanliness of both the rooms and shared bathrooms. The rooms provide a good view, especially for those facing the busy street, though this can result in some noise. However, many reviews mention that the rooms are small and can feel stuffy with poor air circulation. The property shows signs of age and would benefit from a renovation to address its dated appearance and overall shabbiness.

Beds

Pensão Santa Cruz offers a beds experience that has garnered mixed reviews. Some guests appreciated the comfortable beds, noting a satisfactory rest. However, a significant number have reported issues with the beds. Common complaints include beds that creak excessively with movement, causing disruptions to sleep. Many guests found the beds to be unstable with several mentioning old mattresses that either had sagged or had broken slats, contributing to the discomfort. The narrowness and hardness of some beds were also pointed out as problematic. Bedding quality did not meet expectations for some guests and the springs in the mattresses were noted to dig into the back, leading to poor sleep. The overall consensus is a need for improvement in the bed quality, suggesting that replacement of mattresses and bed frames could significantly enhance the sleeping experience.

Cleanliness

Pensão Santa Cruz stands out for its exceptional cleanliness, as consistently noted by many guests. Rooms are generally described as tidy, clean and well-organized with bedsheets maintaining a high standard of hygiene. Bathrooms, both private and shared, also receive praise for being spotless and well-maintained. Common areas, too, are noted to be super clean and fresh.

Despite the occasional mention of aging furnishings and the need for updates, the overall cleanliness of the accommodation does not falter. Some guests highlighted specific issues like bed bugs and unhygienic sheets, but these appear to be isolated incidents. The friendly cleaning staff and frequent cleaning routines contribute significantly to maintaining the hotel's pristine condition, even with basic and older decor.

In essence, Pensão Santa Cruz's dedication to cleanliness ensures a comfortable and pleasant stay for its guests.

Staff

At Pensão Santa Cruz, guests repeatedly praise the exceptional staff for their friendliness, helpfulness and accommodating nature. The team, capable of communicating effectively in English, is described as welcoming, attentive and dedicated to providing excellent service. Visitors consistently highlight the warm hospitality extended by the owners, Walter and his wife, who go above and beyond to ensure a pleasant stay. They offer valuable local tips, assist with luggage and provide detailed recommendations for dining and exploring the old town.

The staff's helpfulness extends to every interaction, whether guiding guests through city highlights or simply making them feel comfortable and valued. The hotel's central, well-located position further complements the positive experience noted by many reviewers. Overall, the competent, professional and genuinely caring demeanor of the staff stands out as a significant highlight of staying at Pensão Santa Cruz.

Wi-Fi

Guests have had varied experiences with the WiFi at Pensão Santa Cruz. While a few reviews noted that the internet is fast and the Wi-Fi works well, many others expressed dissatisfaction. Some mentioned that the WiFi didn't work very well, was slow, practically unusable or even horrific. Despite there being a router on each floor, several guests found the WiFi to be beyond terrible and not capable of loading social media. Overall, the connectivity appears to be inconsistent with more negative feedback than positive.

No, Pensão Santa Cruz doesn't have any pool.

No, a spa isn't available at Pensão Santa Cruz.

No, Pensão Santa Cruz doesn't allow dogs.

No, parking facilities aren't available at Pensão Santa Cruz.

No, Pensão Santa Cruz doesn't have a gym.

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