Concepcion, Avenida Jorge Alessandri 3635-36.788563,-73.061853(Show on Map)
7.6
Good
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+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel Mosul enjoys a prime location that wins consistent praise from guests, making it an excellent choice for both business and leisure travelers. Its proximity to the airport, major city arteries, shopping malls and restaurants adds substantial convenience. The hotel is complemented by comfortable accommodations, ample parking and a welcoming family-friendly atmosphere, creating an overall positive experience.
Breakfast at Hotel Mosul receives high marks for its delicious, hearty and varied offerings. Many guests commend the fresh and high-quality products with special mentions of the breakfast in bed service. While some criticisms exist regarding additional charges and timing, the breakfast generally leaves guests satisfied and is highly recommended.
Dinner service reveals mixed sentiments. When operational, the restaurant is praised for its exquisite food, fair prices and excellent service. However, guests often report frustrations with the availability and operating hours, limiting their dining options in the evening.
Room quality at Hotel Mosul varies. Many guests appreciate the spacious, comfortable and clean rooms with well-equipped bathrooms and pleasant decor. Yet, some find the rooms small with poor ventilation, outdated decor and noise issues. Thus, it's advisable to inquire about specific room details before booking.
Cleanliness is a notable strength of Hotel Mosul with guests frequently highlighting the well-maintained common areas and rooms. Though there are occasional lapses in housekeeping, the hotel's clean and cozy ambiance significantly enhances guest comfort and satisfaction.
The hotel's staff receives impressive reviews for their friendly, professional and accommodating demeanor. The reception team, in particular, is often praised for their proactive approach, making guests feel welcome and ensuring a pleasant stay. Individual staff members, like Andrea and others at the reception, receive special mention for their exceptional service.
WiFi service at Hotel Mosul is an area needing improvement with many guests experiencing poor connection quality and intermittent issues. This is a significant shortfall for modern travelers who rely on reliable internet access.
The pool area has mixed reviews. Many guests appreciate its size and cleanliness, finding it a pleasant and relaxing spot. However, issues with maintenance and operational consistency need addressing to ensure a uniformly positive experience.
Parking facilities are generally regarded as secure and reliable, though the area is relatively small with limited spaces. Some guests suggest improvements in both the space and security measures.
Finally, the beds at Hotel Mosul receive mixed reviews. Many guests find them very comfortable, while others cite issues with mattress quality. Despite these mixed opinions, the overall sentiment leans towards a comfortable sleeping experience.
In summary, Hotel Mosul is highly recommended for its excellent location, good breakfast, friendly staff and overall cleanliness. Potential guests should be mindful of specific room details and WiFi reliability when planning their stay.
Categories
Pool
This hotel includes an outdoor pool, providing guests with a refreshing option for recreation and relaxation during their stay.
Outdoor Pool
Parking
This hotel provides parking facilities for guests. It is located on Avenida Jorge Alessandri.
Outdoor Pool
Hotel Mosul features a stunning outdoor pool area. It is described as a tranquil oasis surrounded by lush greenery and comfortable loungers, ideal for unwinding.
Room Types
Double Room with Extra BedThis triple room has cable TV and a private bathroom.
Twin RoomThis twin room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit has 2 beds.
Economy Double RoomRooms are 25 square meters.
Economy Single RoomRooms are 25 square meters.
Standard Single RoomThis single room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with garden views. The unit has 1 bed.
Standard Double RoomThe spacious double room provides a wardrobe, a safe deposit box, a balcony with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Guest Reviews
7.6
Good
Review Summaries
Location
Hotel Mosul boasts a prime location that appears to be a major draw for guests. Frequent praise highlights its proximity to the airport, making it an excellent choice for travelers needing quick and easy transit. Numerous reviews commend its central location, ease of access from the bus terminal and the convenience of nearby shopping malls and restaurants. The hotel's positioning is also ideal for those with work commitments close by, underscoring its suitability for business travelers.
Guests noted the convenience of being near main city arteries, making it easy to navigate and explore the surrounding areas. The hotel's location is complemented by comfortable accommodations and friendly staff, adding to the overall positive experience. Cleanliness and attention to detail were also positively remarked upon, enhancing guests' stays.
With good parking facilities and easy accessibility, the hotel meets diverse needs, from business to leisure travel. Additional highlights include a family-friendly atmosphere, pleasant green areas and a generally welcoming environment. All these aspects combined make Hotel Mosul highly recommendable for its excellent location and comprehensive guest services.
Breakfast
Guests at Hotel Mosul have shared a variety of opinions regarding the hotel's breakfast offerings. The majority of reviews highlight the breakfast as being very good, delicious, hearty and varied. Many guests found the breakfast to be excellent and highly recommended it, noting the fresh and high-quality products such as fruits, eggs and bread. Some specifically enjoyed the breakfast in bed service and the plentiful selection provided.
However, there were some criticisms. A few guests mentioned that the breakfast was not included in the room rate and had to be paid for separately. Others felt that the breakfast options were limited, lacking in variety and sometimes poor in quality. The breakfast schedule was another point of contention with some guests suggesting it should start earlier to accommodate their needs.
Despite some negative remarks, the positive feedback emphasizes the good service, delicious food and the hearty and healthy options available. The breakfast at Hotel Mosul generally receives high praise for its variety and quality with many guests leaving satisfied and recommending it to others.
Dinner
Hotel Mosul's dining experience reveals a mixed bag of sentiments from its guests. The restaurant, when operational, garners high praise for its delicious and exquisite food, coupled with fair prices and notable gastronomy that stands out in both flavor and service. Guests appreciate the excellent attention provided by the restaurant staff, making the dining experience very pleasant. However, there are consistent frustrations regarding the availability of dinner services. Numerous guests have pointed out that the restaurant and bar were not open during their stay, limiting their dining options significantly. The hotel was reported to be operating at reduced capacity for dinner, causing inconvenience to guests arriving late in the evening.
Rooms
Hotel Mosul offers a mixed bag when it comes to room quality with experiences ranging from delightful to disheartening. On the positive side, many guests appreciated the spaciousness of the rooms, noting that they are generally good-sized, comfortable and clean. Some rooms were highlighted for being particularly cozy with well-equipped bathrooms featuring heated floors, comfortable bedding and pleasant decor. The facilities were often praised for being clean and tidy, contributing to a comfortable stay.
However, there were several frequent criticisms. Many guests found the rooms to be unexpectedly small with some likening them to pigeon coops or attics due to size constraints and sloping ceilings. The lack of proper ventilation and air conditioning was a common issue, leading to stuffy and uncomfortable conditions. Some rooms faced cleanliness challenges, such as grimy towels, dirty bathrooms and unpleasant smells of confinement and humidity.
The decor felt outdated to some and the lighting in both rooms and corridors was often deemed insufficient. Noise was another frequent complaint, as many rooms suffered from poor insulation and constant disturbances from adjacent areas. Additionally, several guests mentioned problems with maintenance, such as broken soap dispensers, cracked walls and old televisions.
In conclusion, while the hotel does offer some comfortable and spacious options, potential guests should be mindful of the varying room qualities and possibly look further into specific room details before booking.
Beds
Hotel Mosul has received mixed feedback regarding its beds from guests. The majority of reviews praise the beds for their comfort with many guests specifically noting the comfortable pillows and side pillows as well. Beds were frequently described as very comfortable, soft and durable, contributing to a restful sleep experience. Some guests went as far as to call the beds super comfortable and wonderfully comfortable and clean.
However, there were also negative comments about the beds. Some guests found the mattresses too soft or noted the presence of old and uncomfortable beds. Issues such as expired mattress filling, low-end quality and difficulties in sleeping were mentioned. Despite the mixed reviews, the general sentiment tilts towards a comfortable stay with several guests expressing satisfaction with the sleeping arrangements.
Cleanliness
Hotel Mosul consistently receives praise for its cleanliness across various areas of the property. Guests frequently describe the hotel as clean, tidy and well-organized, highlighting that everything—from the bathrooms to the common areas—is very clean. The staff's commitment to maintaining cleanliness is noticeable and their friendly nature adds to the positive experience. Comfort and cleanliness go hand in hand, as many note the clean rooms and comfortable beds.
However, there are occasional mentions of areas needing improvement. Some guests noted instances where bed sheets were not changed, towels were not replaced or room cleaning was missed on certain days. Issues such as broken soap and shampoo dispensers were also pointed out.
Despite these occasional shortcomings, the general sentiment about Hotel Mosul's cleanliness remains strongly positive. The hotel's clean and cozy ambiance, along with the well-maintained pool and terrace, contribute to a pleasant stay for most guests. Overall, the hotel is highly regarded for its cleanliness, which significantly enhances the comfort and satisfaction of its guests.
Staff
Hotel Mosul's staff garners impressive reviews. Guests consistently highlight the friendly, kind and helpful nature of the team. The receptionists, in particular, receive high praise for their professionalism and willingness to go the extra mile. Many guests commend the staff for their excellent attention, both upon arrival and throughout their stay, ensuring a welcoming and comfortable experience. The accommodation staff is noted as reliable organized and accommodating with standout mentions of professionalism and quality service.
Despite some isolated instances of dissatisfaction, where certain staff members were perceived as inattentive or discriminatory, the overwhelming majority of reviews reflect a positive image. Guests appreciate the apologetic and proactive approach taken by many staff members to address any issues or inactions.
The hotel staff's friendliness and willingness to assist contribute significantly to the overall pleasant and relaxing atmosphere of the hotel. Special kudos are given to individuals such as Andrea and the young lady at the reception, as well as the friendly personnel in the restaurant and housekeeping. Their dedication and attentiveness have made lasting positive impressions on many guests, ensuring repeat visits and strong recommendations.
Wi-Fi
Hotel Mosul offers a range of amenities, but guest reviews highlight significant issues with the WiFi service. Several visitors experienced poor connection quality and intermittent problems with Internet access. Some guests mentioned that there was no wifi available at times and even when it was accessible, it often failed and could not be restored. Additionally, the absence of a clear wifi password in the rooms caused inconvenience. While Hotel Mosul may excel in other areas, its WiFi service appears to need considerable improvement to meet travelers' expectations for reliable and seamless internet connectivity.
Pool
Hotel Mosul's pool area has garnered mixed reviews from guests. On the positive side, many visitors appreciated the size and cleanliness of the pool, describing it as very clean, big and beautiful. The pool area itself was noted to be pleasant, relaxing and nice, contributing to a generally enjoyable experience. Some guests even found the pool facilities to be top-notch, highlighting the outdoor setting as a memorable feature.
However, there were also several negative comments about the pool facilities. Issues such as poor maintenance, unsatisfactory cleanliness and operational problems were frequently mentioned. Some visitors found the pool to be dirty or out of service during their stay, indicating a need for improvement in regular upkeep and functionality. In summary, while the pool at Hotel Mosul has the potential to be a major highlight, consistency in maintenance and operation is essential for a uniformly positive guest experience.
Parking
Hotel Mosul offers good parking options for guests with particular emphasis on security. Reviews highlight the parking area as being generally safe and secure, providing a reliable space for vehicles. Guests repeatedly point out the parking as a positive aspect of their stay. However, it is worth noting that the parking area is relatively small with limited spaces available. Some reviews also mention that there is room for improvement in both the parking space itself and the security measures. Despite these few concerns, the overall consensus underscores satisfactory experiences with the parking facilities at Hotel Mosul.
FAQ
Yes, Hotel Mosul has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Mosul.
No, Hotel Mosul doesn't allow dogs.
Yes, parking facilities are available at Hotel Mosul.
