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Summary of reviewsFountain Inn by Greene King Inns, situated in the heart of Cowes, receives high praise for its prime location next to the Red Jet Ferry Terminal. This central setting offers easy access to cafes, restaurants, shops and local amenities and provides beautiful sea and marina views, making it an ideal base for exploring the island. The inn's friendly and welcoming staff further enhance this delightful experience.
Guests frequently commend the breakfast, highlighting its freshly cooked, delicious offerings that rival those of a four-star hotel. Diners appreciate the variety, substantial portions and the opportunity to include both buffet and cooked-to-order choices, set against a scenic backdrop of the river and boats.
Dinner at the Fountain Inn is similarly celebrated with a diverse menu of local food and traditional pub fare praised for its excellent taste and good value. Diners often mention a pleasant atmosphere in the pub and commend the availability of a special doggy menu.
The rooms receive mixed reviews, though many guests find them comfortable, clean and well-stocked, enjoying spacious layouts and sometimes luxurious decor. However, some feedback suggests that the rooms are dated and small with occasional issues related to cleanliness and maintenance.
Cleanliness is generally maintained with spotlessly clean rooms and fresh linens, despite some critiques about less-thorough cleaning in communal areas and some maintenance issues.
Staff at Fountain Inn are a standout feature, consistently described as friendly, welcoming and exceptionally helpful, significantly enhancing the guest experience with their professionalism and courteous manners.
The free Wi-Fi service, though, has received mixed feedback with many guests experiencing connectivity issues or finding the Wi-Fi unavailable in their rooms.
The quality of the beds is largely commended for comfort and cleanliness, providing restful sleep for most guests. However, a minority noted issues with the firmness or condition of the mattresses.
The inn's dog-friendly policies draw significant praise with provisions like dog beds, water bowls and a special dog menu ensuring pets are as comfortable as their owners. The staff’s warm treatment of pets further solidifies this reputation.
Overall, Fountain Inn by Greene King Inns excels in location, service and dining, offering a pleasant stay with room for improvement in some areas. Show more
Read review summaries for all categories
Categories
Dog Friendly Inn
This inn is dog-friendly, but it requires pre-booking to ensure a dog-friendly room is available. It is located near the ferry terminal and offers free Wi-Fi.
3-Star Inn
This inn is situated on the High Street and offers a convenient location. Guests can enjoy the on-site restaurant and bar, providing a classic inn experience.
Cheap Inn
Room Types
Double RoomThis room features a flat-screen TV, a hairdryer and tea/coffee making facilities. It also benefits from an en suite bathroom.
Single RoomThis room features a flat-screen TV, a hairdryer and tea/coffee making facilities. It also benefits from an en suite bathroom.
Twin RoomThis room features a flat-screen TV, a hairdryer and tea/coffee making facilities. It also benefits from an en suite bathroom.
Superior Double RoomSpacious rooms with a seating area. Some have a four-poster bed and some have a sleigh bed. A late check-out is available until 12:00.
Guest Reviews
8.0
Very Good
Location
Fountain Inn by Greene King Inns enjoys a fantastic position, nestled right in the heart of Cowes. Its prime location is consistently praised by guests for its convenience and accessibility. Positioned next to the Red Jet Ferry Terminal, it's perfect for those arriving by ferry, making it an ideal spot for easily exploring the island. The central location offers proximity to the town’s bustling main street, filled with renowned cafes, restaurants, shops and local amenities such as the bus stop, which makes it easy to navigate around the region. The inn also boasts incredible views of the sea and marina, providing a picturesque setting for guests. Friendly and welcoming staff, along with clean and comfortable rooms, add to the overall positive experience. Whether for a quick overnight stay or a longer visit, the Fountain Inn provides a superb base for anyone looking to explore Cowes and its beautiful surroundings.
Breakfast
The breakfast experience at Fountain Inn by Greene King Inns consistently receives high praise from guests. Many describe it as excellent, superb or even exceptional, highlighting the variety and quality of options available. The breakfast is noted for being freshly cooked and delicious, often compared favorably to that of a four-star hotel. Guests appreciate the substantial portions and the inclusion of both buffet and cooked-to-order choices, ensuring a hot and hearty start to the day.
The friendliness and helpfulness of the breakfast staff, particularly a waitress named Nikki, significantly enhance the dining experience, often mentioned for their cheerful and accommodating service. The overall quality of the food, including options for vegetarian full English and continental selections, meets high standards with many guests considering it a highlight of their stay. The setting, particularly the opportunity to dine outside overlooking boats and the river, adds a scenic touch to the meal.
Overall, the breakfast at Fountain Inn by Greene King Inns is commended for its excellent quality, variety and value, contributing to a memorable stay for guests.
Dinner
Fountain Inn by Greene King Inns has been consistently praised by guests for its high-quality meals. The restaurant’s dinner menu offers a variety of delicious local foods and traditional pub grub, providing an excellent selection that caters to various tastes. Diners have frequently lauded the food as excellent, delicious, fabulous and great, pointing out both the evening meals and breakfasts as highlights of their stay.
The atmosphere in the pub is often described as really good and adding to the overall dining experience. The pricing of the food provides good value for money with many guests noting that this does not compromise the quality of the meals. A few even mentioned the novelty of a special doggy menu.
Service, although generally positive with helpful bar staff, can sometimes be slow, especially during dinner time. Despite these occasional delays, the quality of the food remains consistently praised, making dining at the Fountain Inn a delightful experience.
Special mentions include the fantastic Christmas dinner and a brilliant selection of gins available, which further enhance the overall enjoyment of the restaurant and bar. Although there were a few isolated incidents of burnt lasagna or uneven meal quality, the overall impression from guests remains highly favorable with many rating their dining experience as exceptional.
Rooms
Fountain Inn by Greene King Inns offers a mix of experiences when it comes to their rooms. Positively, many guests appreciated the comfortable and clean accommodations. Comments highlighted that the rooms were well stocked and some mentioned enjoying beautiful views and spacious layouts. Certain rooms were described as luxurious, cozy, nicely decorated and equipped with all necessary amenities. A number of guests found the rooms to be warm, comfortable and representing good value for money.
However, several reviews pointed out areas that need improvement. A common theme was the outdated and tired appearance of the rooms with mentions of old-fashioned decor and furnishings requiring some TLC. Some rooms were noted to be small with a few being described as tiny and cramped. Issues such as inadequate heating, noisy environments and maintenance problems like broken vents and curtains not closing properly were also cited. There were occasional concerns about cleanliness, such as dusty surfaces and remnants in furniture.
Overall, the hotel rooms at Fountain Inn by Greene King Inns are seen as clean and comfortable, but many guests suggest that updates and renovations would significantly enhance the stay.
Beds
Fountain Inn by Greene King Inns has garnered attention for the quality of its beds with the majority of guests praising their comfort. The most commonly mentioned positive aspects include clean and comfortable beds with crisp sheets, as well as sizeable, accommodating mattresses. Many visitors described the beds as very comfortable with some even highlighting them as the best part of their stay, offering a delightful balance of comfort and size.
However, the feedback isn't universally positive. A smaller number of reviews pointed out that some beds were either too soft or too hard with a few guests finding certain mattresses particularly worn out, stained or uneven. Occasional complaints also covered issues like squeaky beds and stiff pillows, which detracted from the overall sleep experience for some guests.
Despite these occasional drawbacks, the consensus leans towards a positive bed experience, making it likely that most visitors will find a restful and comfortable sleep during their stay.
Cleanliness
Fountain Inn by Greene King Inns offers a mixed experience when it comes to cleanliness. On the positive side, many guests found their rooms to be clean, spotlessly clean and well-presented with daily checks ensuring a tidy environment. Linens and sheets were consistently noted as very clean and the daily cleaning routines kept most areas comfortable and spotless. Despite these efforts, some guests felt the hotel lacked a thorough cleaning, pointing out dusty corners, grimy surfaces and dirty cups on arrival. The communal areas, including corridors and stairs, were frequently mentioned as needing more attention with issues like greasy handprints and flaking paintwork detracting from the overall impression. The decor appeared tired and in need of renovation, although the cleaning staff seemed to do their best within these constraints. Overall, while there are discrepancies, those prioritizing a clean room for their stay will generally find an acceptable level of cleanliness.
Staff
Guests at the Fountain Inn by Greene King Inns have consistently praised the hotel's staff for their exceptional service. Reviewers frequently highlighted the team as true champions, describing them as friendly, welcoming and incredibly helpful. Many guests felt that the staff couldn't do enough to assist, often going above and beyond to ensure a pleasant stay. The management and hosts received specific commendations for their professionalism and accommodating nature, contributing to a warm and inviting atmosphere.
Visitors noted that the staff were not only attentive and proactive but also polite and kind, making guests feel at home. The breakfast service stood out with staff ensuring the experience was delightful and served with a smile. The overall efficiency and helpfulness of the staff made a lasting impression with many guests mentioning that their interaction with the team was one of the highlights of their stay.
In summary, the staff at Fountain Inn are consistently described as lovely, friendly and superb, significantly enhancing the guest experience with their excellent service and welcoming demeanor.
Wi-Fi
The Wi-Fi at Fountain Inn by Greene King Inns has received mixed feedback from guests. Some found the Wi-Fi to be good once logged in, but many others encountered significant issues. Several guests noted that the Wi-Fi was not stable or wasn't available in the rooms. There were complaints about the network not being visible and the lack of Wi-Fi details provided. Overall, the free Wi-Fi service was found to be either inconsistent or non-existent, particularly in the rooms.
Dog Friendly
Fountain Inn by Greene King Inns stands out as an ideal destination for both pets and their owners with a comprehensive range of dog-friendly facilities and services that ensure a pleasurable stay. The hotel's commitment to being extremely dog-friendly is evident through small yet significant gestures like providing dog beds, water bowls and treats in the room.
Visitors consistently highlight the hotel's exceptional care and the warm welcome their pets receive upon arrival with staff going above and beyond to make dogs feel at home. Dogs can enjoy a specific dog menu, which includes items like dog sausage at breakfast, ensuring they feel as pampered as their owners.
The establishment's pet-friendly policy extends to offering ample space for guests and their furry companions to comfortably co-exist. The hotel offers an excellent location close to town, making it quite convenient for dog walks.
Overall, Fountain Inn by Greene King Inns is praised as one of the most dog-friendly places, providing a joyful and accommodating experience for pets. The numerous positive remarks about the hotel reaffirm its reputation as a fantastic stay for dogs and their owners alike.
No, Fountain Inn by Greene King Inns doesn't have any pool.
No, a spa isn't available at Fountain Inn by Greene King Inns.
Yes, Fountain Inn by Greene King Inns welcomes dogs.
No, parking facilities aren't available at Fountain Inn by Greene King Inns.
No, Fountain Inn by Greene King Inns doesn't have a gym.