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Summary of reviewsTropicana Motor Inn on Phillip Island is highly praised for its prime location, offering easy access to the beach and the town center of Cowes. Visitors find it extremely convenient for local attractions, notably the renowned Penguin Parade, while appreciating the tranquil, residential setting that allows for a peaceful retreat. The hotel is also noted for ample parking facilities and proximity to shops and restaurants.
The rooms at Tropicana Motor Inn garner positive reviews for their spaciousness, cleanliness and modernity. Newly renovated, the accommodations feature contemporary designs and are equipped with essential utilities like refrigerators, kettles and toasters. Some rooms even offer kitchen facilities and spa baths, providing a luxurious touch. Families particularly benefit from the large family suites, which are both roomy and well-appointed. Guests consistently highlight the cleanliness of the rooms and common areas, underscoring the meticulous care taken to maintain high standards.
The staff at Tropicana Motor Inn receive abundant praise for their friendliness and helpfulness. Guests note that the team goes out of their way to ensure a smooth check-in and a pleasant stay, creating a welcoming atmosphere throughout the hotel. Specific mentions of the reception staff and owner highlight their professionalism and warmth, contributing significantly to the positive guest experience.
While the free wifi at the inn is a noted service, its performance is inconsistent with many guests experiencing slow speeds and weak signals, particularly inside the rooms. This is an area identified as needing improvement.
The outdoor pool area, complemented by a BBQ section, is a notable feature of the inn, particularly enjoyed by families. Despite some comments about its size and lack of heating, the pool is appreciated for its appeal and safety, enhancing the overall guest experience.
Guests find the beds generally comfortable with positive remarks about the quality of sleep. However, there are occasional mixed reviews with some guests finding the beds too firm or the pillows not up to their preference.
Rated as a three-star establishment, Tropicana Motor Inn offers good value for money with competitive pricing. While some aspects like late check-out fees and guest laundry pricing receive minor criticism, the overall experience is positive, marked by clean, comfortable accommodations and satisfactory facilities.
In summary, Tropicana Motor Inn is a well-reviewed budget-friendly option on Phillip Island, particularly favored for its prime location, room quality, cleanliness, friendly staff and enjoyable pool area. Show more
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Categories
Motel with Free Wi-Fi
This motor inn offers free Wi-Fi, providing guests with internet access. Its location in Cowes provides easy access to local attractions and amenities.
Motel with Outdoor Pool
Boasts a solar heated outdoor swimming pool and a jacuzzi, situated within an attractive tropical courtyard.
Motel with Rooms With Jacuzzi / Hot-tub
Motel Taking Steps Towards Sustainability
Motel with Swimming Pool
Outdoor Pool
Small Motel
4-Star Motel
Motel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? No
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Victorian Tourism Standards
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: we follow
Is there a doctor available either on-site or on-call? No
Queen RoomAir-conditioned room features a flat-screen TV, a dining table and a sofa. Added features include coffee/tea making facilities and free WiFi. A DVD player is also available upon request.
Please note that the bed allocation is upon arrival.
Double or Twin RoomAir-conditioned room features a 32-inch flat-screen TV, sofa, dining table and hairdryer.
Please note that the price is based on 2 guests. Maximum occupancy is 3 (see Hotel Policies).
Family RoomAir-conditioned room features a flat-screen TV, seating area with sofa, and private bathroom with hairdryer.
Please note that the price is based on 4 guests. (see Hotel Policies).
Queen Spa RoomAir-conditioned room features a 32-inch flat-screen TV, and a private bathroom with spa bath.
This room has no capacity for additional guests.
Deluxe King Room with Hot TubAir-conditioned room features a flat-screen TV, and a private in-room hot tub
This room has no capacity for additional guests.
Two-Bedroom SuiteRoom features a flat-screen TV, a 3-piece sofa and dining table. Kitchen is equipped with a microwave, a toaster, a kettle and a full size refrigerator.
Please note that the price is based on 5 guests using the one double and three single beds only. There is an additional charge per night / per stay if any other beds are used (see Hotel Policies).
Superior King RoomThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. Guests will find a refrigerator, a microwave and a toaster in the kitchenette. The double room also has a barbecue. A seating area with a flat-screen TV, a wardrobe and an outdoor dining area are featured in this double room. The unit offers 1 bed.
Family StudioGuests will find a refrigerator, a microwave and a toaster in the kitchenette. The family room also offers a barbecue. The family room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 2 beds.
Studio with Spa BathThe hot tub is the standout feature of this studio. Featuring free toiletries, this studio includes a private bathroom with a bath, a shower and a hairdryer. The kitchenette features a refrigerator, a microwave and a toaster. This studio is air-conditioned and has a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, a barbecue, as well as a sofa. The unit has 1 bed.
Guest Reviews
8.4
Very Good
Location
Tropicana Motor Inn boasts an enviable location on Phillip Island, offering easy and convenient access to a wide range of local attractions. Nestled closely to the shoreline, the hotel is just a short walk from the beautiful beach, providing a tranquil yet centrally situated retreat. Guests praise the proximity to the town center of Cowes, where numerous shops, restaurants and amenities can be found. The location is particularly advantageous for those visiting the famous Penguin Parade, ensuring a hassle-free experience.
Visitors find the inn's position highly convenient, whether they're making a quick trip to the local shops or enjoying a leisurely stroll to the main street. Despite being central to everything, the hotel retains a quiet and private atmosphere, making it ideal for a peaceful getaway. Guests also appreciate the easy parking and the fact that the area around the hotel is residential, enhancing the sense of calm.
The rooms are described as spacious and clean and the accommodating and friendly staff further enhance the positive experience. Tropicana Motor Inn is noted for its excellent value for money, making it a great choice for visitors looking to explore Phillip Island while enjoying comfort and convenience. With its perfect location close to the beach, town center and main attractions, Tropicana Motor Inn stands out as a fantastic base for exploring the best of Cowes and beyond.
Rooms
Nestled in a conveniently tranquil location, Tropicana Motor Inn offers exceptionally spacious and spotless rooms, garnering high praise for their cleanliness and comfort. Whether it's a well-sized king room or a generously large family suite, the accommodations cater to diverse needs with features like comfortable beds, modern bathrooms and ample luggage space.
The rooms are newly renovated, boasting contemporary designs and well-appointed furnishings, making them both attractive and functional. Each room is equipped with essential utilities, including a refrigerator, kettle, toaster and in some cases, a microwave and kitchen facilities, ensuring a comfortable stay for all guests. For those looking for added luxury, some rooms even come with a spa bath.
Families particularly appreciate the spacious suites, which offer plenty of room and facilities for everyone to enjoy. The rooms are not only roomy but also super clean and tidy, guaranteeing a pleasant and restful environment. Guests also find the booking process smooth and hassle-free with parking conveniently located right in front of the rooms.
Overall, Tropicana Motor Inn stands out for its excellent room quality and thoughtful amenities, promising a cozy and enjoyable stay for travelers.
Beds
The beds at Tropicana Motor Inn generally receive positive remarks from guests with many describing their sleeping experience as comfortable and restful. Multiple reviews highlight the beds as being very comfortable, including specific praise for the comfort of king-sized beds. Guests frequently mention that the beds are conducive to a good night's sleep, aided by comfortable pillows and clean, soft bedding.
However, some mixed experiences are noted. While some guests find the beds and pillows just right, others occasionally describe them as hard or too firm. A few reviews cite that single mattresses were sagging or too soft for their liking and there are mentions of certain beds not being very comfortable for longer stays. Pillows, in particular, receive some criticism for being on the harder side.
Despite these occasional shortcomings, most guests appear satisfied with the bed quality at Tropicana Motor Inn, often expressing that their overall sleep quality was good and the beds were sufficiently comfy for a pleasant stay.
Cleanliness
The Tropicana Motor Inn is frequently praised for its exceptional cleanliness and well-maintained facilities. Guests consistently highlight the spotless condition of the rooms, bathrooms and common areas. Many reviewers note that the rooms feel freshly renovated with modern amenities and well-sized spaces, contributing to a comfortable and inviting atmosphere. The toilets, in particular, are often mentioned as looking newly fitted and pristine.
The overall impression of the inn is one of meticulous care and high standards, ensuring a pleasant stay for visitors. The linens and towels are described as spotless and the property itself is kept in beautiful condition. The friendly and helpful staff also contribute to the positive experience, making guests feel welcome and attended to. While there are occasional mentions of thin walls and minor cleaning oversights, the vast majority of reviews focus on the inn being very clean, cozy and comfortable, making it a reliable choice for travelers looking for well-maintained and comfortable accommodation.
Staff
The reviews for Tropicana Motor Inn consistently highlight the exceptional hospitality provided by the staff. Guests frequently describe the team as super friendly, welcoming and helpful. Check-in experiences are particularly positive with staff going out of their way to ensure a smooth and pleasant arrival. Both the management and reception personnel are noted for their great customer service, friendliness and willingness to assist with any needs.
Many reviewers mention specific positive interactions with the reception staff and the owner, praising their kindness and professionalism. The staff's consistent friendliness and willingness to help contribute to a warm, welcoming atmosphere throughout the lodge. Guests appreciate the helpful gestures and friendly conversations, which make them feel valued and comfortable during their stay.
Overall, the staff at Tropicana Motor Inn receive high marks for their excellent service, creating a very positive guest experience by combining efficiency with genuine warmth and friendliness.
Wi-Fi
The Tropicana Motor Inn offers free wifi for its guests. However, the reviews indicate that the wifi connectivity is inconsistent with some guests experiencing slow speeds and weak signals. While some mentioned that the internet service was functional outside the main areas, many found it unreliable inside the rooms with frequent disconnections and limited accessibility. Overall, the wifi experience at the motor inn has room for improvement.
Pool
The pool area at Tropicana Motor Inn is generally well-received by guests, who find it to be a lovely and enjoyable space, particularly appreciating the adjacent BBQ area. Described as good and nice, the pool offers a safe environment for use, making it especially appealing for families with children. Despite some comments about its size with a few guests feeling it appeared small and in need of heating, the pool is still seen as a significant bonus for young guests. Overall, the pool area contributes positively to the guest experience at the inn.
3 Star
Tropicana Motor Inn provides a satisfactory experience, especially when considering the reasonable three-star rating. It offers good value for money with competitive pricing, making it quite a good option for budget-conscious travelers. While some find the late check-out fees inconvenient, the overall cost is generally seen as fair for a one-night stay.
The facilities, despite being basic, are managed well. Rooms are large and clean, although the décor and bathrooms may appear outdated. Despite these minor drawbacks, the motel is noted for its cleanliness and comfort.
The guest laundry services add to its convenience, although some may find the pricing slightly high for this category of accommodation. However, the Inn compensates with its good overall performance as a standard budget hotel, making it a reasonable choice for short stays.
Outdoor Pool
The Tropicana Motor Inn boasts a lovely outdoor pool area that has garnered positive feedback from guests. Described as a good pool area, many have highlighted its appeal, particularly noting it as a great space for relaxation and enjoyment. Families appreciate the pool with some mentioning it as a huge bonus for kids. The pool area is also complemented by a BBQ section, creating a pleasant environment for gatherings. Safety seems to be a priority, ensuring a secure swimming experience for all guests. Despite one comment about the swimming pool being too tiny, the overall sentiment towards the pool at Tropicana Motor Inn is favorable, making it a notable feature of the hotel.
Yes, Tropicana Motor Inn has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Tropicana Motor Inn.
No, Tropicana Motor Inn doesn't allow dogs.
No, parking facilities aren't available at Tropicana Motor Inn.