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Europa Gatwick Hotel & Spa

Crawley , Balcombe Road, Maidenbower, Crawley (Show on Map)

5.2

Rated

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Europa Gatwick Hotel & Spa is a budget-friendly option for those needing to stay near Gatwick airport. The hotel's location is convenient for travelers with easy access to the airport and nearby attractions. However, the hotel's amenities and staff have mixed reviews with some guests praising the cleanliness and helpfulness of staff, while others criticize the outdated decor and unhelpful service. The breakfast and dinner options also have mixed reviews with some guests finding the food enjoyable while others found it disappointing. The hotel's Wi-Fi service is unreliable and expensive and the beds are hit or miss in terms of comfort. Additionally, the hotel has accessibility issues, making it difficult for travelers with disabilities. Overall, the Europa Gatwick Hotel & Spa is best suited for those in need of a budget-friendly place to stay before an early flight.
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Hotel with Spa

The Europa Gatwick Hotel & Spa boasts a world-class spa experience for travelers seeking relaxation and rejuvenation. Visitors have access to a stunning sauna, the steam room, and the spa pool, designed for ultimate comfort and tranquility. Immerse yourself in a peaceful and pampering atmosphere, and emerge refreshed and revitalized. Treat your body and mind to a spa day at this premier destination, and let the stress of everyday life slip away.

Family Friendly Hotel

Hotel with Swimming Pool

Heated Pool

Cheap Hotel

Accessible Hotel

3-Star Hotel

Hotel with Heated Pool

Room Types

Double Room Facilities include TV, a direct dial telephone, hairdryer, and free tea and coffee making facilities.

Family Room Facilities include TV, a direct dial telephone, hairdryer, and free tea/coffee making facilities.

Twin Room Facilities include TV, a direct dial telephone, hairdryer, and free tea and coffee making facilities.

Single Room Facilities include TV, a direct dial telephone, hairdryer, and free tea and coffee making facilities.

Lodge Facilities include TV, a direct dial telephone, hairdryer, and free tea and coffee making facilities. This cosy room is situated within the lodge, located on the grounds of the Europa Gatwick Hotel. (Please note this rooms offers a small double bed).

Executive Double Room Facilities include TV, a direct dial telephone, hairdryer, and free tea and coffee making facilities. This double room is the biggest room in the hotel.

Small Double Room Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room provides a tea and coffee maker, a wardrobe, a carpeted floor, heating and a TV. The unit offers 1 bed.

About Europa Gatwick Hotel & Spa

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Guest Reviews

5.2

Rated

Location

The Europa Gatwick Hotel & Spa is located in a convenient spot, ideal for those traveling in and out of Gatwick airport. Many guests appreciated the close proximity to the airport, making it easy to get there and leave a car behind if needed. The hotel was also close to various attractions, including Tulleys Farm and places where people were competing. Despite a few guests finding the hotel elusive to locate, many praised the location for being easy to get around and with ample parking space. The hotel's staff and amenities, including the swimming pool, were also highly rated by guests. With a good location and affordable prices, the Europa Gatwick Hotel & Spa is a popular choice for those who need to stay near the airport without breaking the bank.

Breakfast

Guests have mixed reviews about the breakfast at Europa Gatwick Hotel & Spa. Some guests found the food options fantastic, while others felt the breakfast was expensive and not worth the extra cost. Some guests found the breakfast to be good with a nice selection of food, while others found it disappointing with sausages, black pudding and warmed-over food from the previous day. Some guests had a positive experience with the food, both at breakfast and the evening meal, while others found the food only just acceptable. Additionally, some guests had issues with the paid WiFi, which was not reliable for an important meeting online and went off three times. Guests also expressed frustration with being charged extra for breakfast or not being informed that breakfast was not included. Overall, guests report that the breakfast at Europa Gatwick Hotel & Spa had mixed reviews but had some good food options available.

Dinner

Guests at Europa Gatwick Hotel & Spa have mixed reviews on the dinner options available. While some found the bar food appealing, others had negative experiences with their meals. The buffet dinner received mixed reviews with some guests describing it as awful while others found it to be enjoyable. There were also complaints about the food in the restaurant with some describing it as gross and unedible. Some guests had difficulties with confirming their booked evening meal and others felt that the extra money paid for breakfast was not worth it as the bacon was tough as leather.

Rooms

Reviews of the Europa Gatwick Hotel & Spa's rooms are mixed. Some guests find the rooms clean and comfortable, while others describe them as dirty, outdated and in need of refurbishment. Complaints range from lumpy beds and outdated bathrooms to broken furniture and musty smells. Some rooms are spacious, while others are too small and some guests feel that the decor and amenities do not meet their expectations. The hotel needs to improve its maintenance, service and amenities to meet guest expectations.

Beds

The Europa Gatwick Hotel & Spa has had mixed reviews about their beds. Many guests found the pillows and beds to be comfortable, while others thought they were rock solid or uncomfortable. Some guests even encountered bed bugs or dirty sheets that weren't changed. The size of the beds varied with some being small doubles and others being comfortable. Some guests had terrible night sleeps due to overheating or uncomfortable mattresses/pillows. The rooms themselves were described as comfortable but could use some updating. Overall, it seems that the Europa Gatwick Hotel & Spa's beds are hit or miss and may not be suitable for everyone's comfort.

Cleanliness

The cleanliness of Europa Gatwick Hotel & Spa seems to be a mixed bag with some guests praising the spotless rooms, clean carpets and good housekeeping. However, there were also plenty of negative reviews about dirty rooms, dated furniture and unpleasant odors. Some guests found hairs and debris on the walls and floors and even a used condom. The bathroom cleanliness was also a common issue with some guests finding it dirty and others having problems with towels not being cleaned properly. Despite some guests finding the hotel very clean, the general consensus was that it was in need of refurbishment with some rooms resembling a youth hostel dormitory and some furniture looking like it was picked up from a charity shop. Additionally, there were reports of slow service and rude staff. Overall, it seems that cleanliness can be hit or miss at Europa Gatwick Hotel & Spa and potential guests may want to consider reading reviews before booking their stay.

Staff

The Europa Gatwick Hotel & Spa has a mixed reputation when it comes to their staff. Some guests reported that they were incompetent, rude and difficult, while others raved about their friendly and helpful service. There were reports of bar staff being particularly unpleasant, however, the receptionists were praised for being lovely, providing information to guests and being helpful upon arrival. Despite some criticism of staff being unhelpful or moody, many reviewers highlighted that the staff were friendly, professional and willing to go above and beyond for guests. A few guests had negative experiences with communication or specific staff members, while others remarked on the helpfulness of certain staff members such as Louis or Debby. Ultimately, while the opinions on the staff were mixed, many guests appreciated the effort put in by friendly and helpful staff members.

Wi-Fi

Guests of the Europa Gatwick Hotel & Spa have expressed their disappointment with the hotel's Wi-Fi service. Despite advertising free Wi-Fi, the only available complimentary connection was in certain public areas, which didn't always work. Many guests had to pay an extra charge to access Wi-Fi in their rooms, which was unreliable or non-existent. Some guests even experienced connection faults during important online meetings. The cost of Wi-Fi was also criticized with guests feeling it was too expensive. Due to the lack of reliable and affordable Wi-Fi, guests recommend reviewing the internet charge or seeking alternate accommodation.

3 Star

The Europa Gatwick Hotel & Spa appears to be a budget-friendly option for those needing a place to stay before a flight at Gatwick airport. While some guests note the hotel's outdated decor and basic facilities, others mention that it's good for contractors or those with lower expectations. A few guests suggest that the hotel could benefit from updating with some describing it as "very tired." However, despite its shortcomings, many guests appreciate the hotel's affordability and convenient location near Gatwick airport. Ultimately, the Europa Gatwick Hotel & Spa is best suited for those in need of a budget-friendly place to stay before an early flight.

Accessible

Accessibility is a key factor for many travelers and unfortunately Europa Gatwick Hotel & Spa seems to have some issues in this department. The car park is problematic for those with mobility issues with narrow passageways, pot holes and poor maintenance making it difficult to navigate. Even if you manage to secure a parking spot, getting to your room can be a challenge - one guest with a walking aid was upgraded to what they thought was an accessible room, only to find that they had a long trek ahead of them. Location-wise, the hotel is difficult to find from Gatwick airport and not on the shuttle bus route, which makes things all the more complicated. To top it off, inclement weather can wreak havoc on taxi availability, leaving you to navigate public transport and potentially walk a significant distance to the hotel. Even those able to make it to the lobby may find that an accessible room isn't guaranteed - one guest requested one but was "upgraded" to a larger room upstairs with no elevator access. All of these factors combine to make Europa Gatwick Hotel & Spa a less accessible option for travelers with disabilities.

Yes, Europa Gatwick Hotel & Spa has pool(s) that belong to one or more of the following categories: Heated Pool.

Yes, a spa is available at Europa Gatwick Hotel & Spa.

No, Europa Gatwick Hotel & Spa doesn't allow dogs.

No, parking facilities aren't available at Europa Gatwick Hotel & Spa.

No, Europa Gatwick Hotel & Spa doesn't have a gym.

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