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Summary of reviewsThe Holiday Inn Express Hotel & Suites Crestview South I-10 by IHG is widely praised for its prime location, offering convenient access to dining options, shops, and nearby homes or venues, alongside easy interstate connectivity. Guests enjoy the tranquil and secluded environment, providing a clean and safe atmosphere suitable for travelers.
The breakfast experience at the hotel is frequently highlighted as a standout feature, with guests delighting in the diverse and high-quality offerings that range from hearty to healthy options. The friendly staff and clean, spacious dining rooms contribute to a satisfying morning routine, enhancing the overall value of the complimentary breakfast service.
Rooms are consistently described as spacious, clean, and comfortable, with amenities like two TVs and daily hot breakfast adding convenience. The beds receive particularly high marks for comfort, adding to the overall pleasant lodging experience. The hotel maintains a high standard of cleanliness throughout, and guests often note its pristine condition, complemented by the thoughtful inclusion of Dove personal care products in the bathrooms.
Staff at the hotel are repeatedly mentioned for their friendliness and helpfulness, creating a warm and welcoming atmosphere that enhances the sense of comfort for guests. The team's professionalism and attentiveness are commendable, contributing significantly to the hotel's inviting environment.
The indoor pool and spa are popular features, appreciated for their accessibility and welcoming atmosphere, although there are occasional remarks suggesting room for improvement in water quality. Overall, the pool facilities are well-regarded by guests.
In summary, the Holiday Inn Express Hotel & Suites Crestview South I-10 by IHG stands out for its strategic location, exceptional breakfast service, spacious and clean rooms, comfortable beds, and friendly staff, making it a desirable choice for travelers seeking a pleasant and convenient stay in Crestview. Show more
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Categories
Accessible Hotel
This Holiday Inn Express offers specific accessible room types, including communication accessible rooms with accessible tubs and roll-in showers, as well as hearing accessible suites. The property is wheelchair accessible with accessible parking.
3-Star Hotel
Provides comfortable rooms and a complimentary breakfast, offering a convenient stay for travelers. Its location near I-10 makes it easily accessible.
Hotel with Indoor Pool
Holiday Inn Express Hotel & Suites Crestview South I-10 by IHG provides an indoor pool. The hotel offers express check-in and is located near I-10.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Cheap Hotel
Hotel with Gym
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, by touchscreen interface (self check-in kiosk)
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? No
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? No
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? No
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
IHG Clean Promise
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Has the hotel closed during the pandemic? No
Answers last updated by Holiday Inn Express Hotel & Suites Crestview South I-10 by IHG
Standard RoomThis room features a microwave, refrigerator and coffee-making facilities. A cable TV is included.
Standard King RoomThis room features a microwave, refrigerator and coffee-making facilities. A cable TV is included.
King Room - Mobility Access/Hearing AccessibleThis room features a microwave, refrigerator and coffee-making facilities. A cable TV is included.
Standard King Room with Roll-In Shower - Communications AccessThis room features a microwave, refrigerator and coffee-making facilities. A cable TV is included.
Standard Queen Room with Two Queen BedsThis room features a microwave, refrigerator and coffee-making facilities. A cable TV is included.
Standard Queen Room with Two Queen Beds and Tub - Communications AccessibleThis room features a microwave, refrigerator and coffee-making facilities. A cable TV is included.
One-Bedroom King SuiteThis room features a microwave, refrigerator and coffee-making facilities. A cable TV is included.
King Suite - Non-SmokingThis room features a microwave, refrigerator and coffee-making facilities. A cable TV is included.
Suite with Two Queen BedsFeaturing free toiletries, this suite includes a private bathroom with a bath and a hairdryer. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a safe deposit box. The unit has 2 beds.
King Suite - Disability AccessThe unit offers 1 bed.
Suite - Only Hearing AccessibleThe unit has 2 beds.
Guest Reviews
8.8
Excellent
Location
The Holiday Inn Express Hotel & Suites Crestview South I-10 by IHG is praised for its prime location, offering easy access to a variety of dining options and shops. Its proximity to the interstate makes it an ideal choice for travelers looking for convenient connectivity. Guests appreciate the tranquil atmosphere, as the hotel is set back from the main road, providing a quiet, secluded environment. The location is described as clean and safe, and is particularly well-suited for those visiting nearby homes or venues. Overall, the hotel's strategic position ensures convenience and accessibility to essential amenities.
Breakfast
At the Holiday Inn Express Hotel & Suites Crestview South I-10 by IHG, the breakfast experience stands out as a significant highlight among guests. Many reviews commend the variety and quality of the breakfast offerings, with adjectives like delicious, wonderful, and amazing frequently used to describe the morning spread. The hotel impresses with a diverse selection of hot and cold options, catering both to those seeking a hearty meal and others in search of healthier choices. Guests appreciate the attentiveness of the friendly staff, who enhance the dining experience with their service. The clean and spacious breakfast rooms add to the positive ambiance, contributing to an overall satisfying start to the day. This hotel’s breakfast service is consistently praised as being a cut above typical offerings, often exceeding expectations, especially considering the price. The complimentary aspect of the breakfast adds further value to staying at this location.
Rooms
The Holiday Inn Express Hotel & Suites Crestview South I-10 by IHG receives high praise for its spacious and clean rooms, which are consistently described as large and exceptionally tidy. Guests appreciate the comfort of the beds and the ample space provided, with some noting that the room size easily accommodates families of four and includes additional sleeping options like a pull-out bed. Many reviews highlight the pleasant scent and cleanliness of the room environment. The presence of two TVs and a daily hot breakfast adds further convenience and enjoyment to the stay. Despite one mention of a lapse in housekeeping services, the staff are generally noted for their friendliness and the overall atmosphere of the hotel. The indoor pool and tasty breakfast contribute additional positive aspects, completing a comfortable and accommodating lodging experience for travelers.
Beds
The beds at the Holiday Inn Express Hotel & Suites Crestview South I-10 receive largely positive feedback from guests. Many describe the beds as very comfortable and well-made, with several mentions of fantastic bedding and pillows. Guests consistently highlight the comfort and quality of the sleeping arrangements, emphasizing the overall pleasant experience of resting there. While there are a few mentions of older mattresses, the overwhelming sentiment is that the hotel's beds, pillows, and blankets stand out for their comfort.
Cleanliness
Holiday Inn Express Hotel & Suites Crestview South I-10 by IHG generally receives positive remarks for its cleanliness. Guests are consistent in praising the pristine condition of the hotel, describing it as very clean, spotless, and sparkling. Many reviewers note that both the rooms and bathrooms maintain a high standard of cleanliness, contributing to a comfortable stay. The hotel appears either relatively new or recently remodeled, enhancing the overall impression of tidiness and comfort. Despite a couple of isolated incidents highlighting cleanliness issues, such as a room-specific concern and a problem in a general bathroom area, the majority of experiences reflect well on the hotel's maintenance team.
Additionally, the hotel is described as having a clean and friendly atmosphere with a helpful staff. Guests frequently mention feeling safe, even appreciating its convenient location near an exit. The breakfast offerings receive favorable comments, with compliments on the variety and quality of food. Many guests also appreciate the thoughtful inclusion of Dove personal care products in the bathroom.
Although the pool temperature and pet-friendliness criteria could improve, the overarching theme is a positive review of the hotel's cleanliness and pleasant environment, making it a desirable choice for travelers passing through Crestview.
Staff
At the Holiday Inn Express Hotel & Suites Crestview South I-10 by IHG, the staff receives high marks for their friendliness and helpfulness. Guests repeatedly mention how the team goes above and beyond to create a warm and welcoming atmosphere. The staff is noted for being courteous and approachable, excelling in both daytime and nighttime interactions. Whether providing assistance at the front desk or ensuring a smooth breakfast experience each morning, the staff consistently makes guests feel at ease. The hotel's employees are commended for their professionalism and attentiveness, contributing significantly to a comfortable and enjoyable stay. Overall, guests leave with a favorable impression of the staff's dedication and excellent service, highlighting their role in turning the hotel into a home away from home.
Pool
The Holiday Inn Express Hotel & Suites Crestview South I-10 offers a well-regarded swimming experience. Guests frequently highlight the indoor pool and spa as standout features, describing the pool as very nice, great, and not crowded. The presence of bathtubs is noted as an additional perk for families with young children. While some guests appreciated the cleanliness of both the pool and hot tub, there were occasional remarks suggesting that the pool's water quality could be improved, with some describing it as dirty and cloudy. Overall, the pool facilities receive positive feedback for their accessibility and welcoming environment.
Yes, Holiday Inn Express Hotel & Suites Crestview South I-10 by IHG has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Holiday Inn Express Hotel & Suites Crestview South I-10 by IHG.
No, Holiday Inn Express Hotel & Suites Crestview South I-10 by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express Hotel & Suites Crestview South I-10 by IHG.
Yes, Holiday Inn Express Hotel & Suites Crestview South I-10 by IHG has a gym.