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Summary of reviewsHotel Borda Cuernavaca is widely praised for its excellent location in the heart of Cuernavaca, offering easy access to major attractions, including the main square, cathedral, restaurants and shops. The proximity to both downtown and bus terminals ensures convenience for travelers, while the peaceful setting and beautiful views from rooms with balconies offer a serene retreat away from the city noise.
The hotel’s facilities, including a well-maintained pool area and spacious rooms, are highly regarded. Cleanliness is a strong point with guests frequently noting the hotel's clean and comfortable environment. The inclusion of amenities like hot tubs and good air conditioning enhances the stay experience. Secure and convenient parking adds to the ease of stay and the overall cost-benefit ratio is appealing, making the hotel a solid option for both short visits and extended stays.
Breakfast offerings received mixed reviews with the weekend buffet being particularly praised for its variety and taste, though some felt it was a bit expensive. The weekday breakfast, however, was seen as limited in variety and sometimes costly. Dinner experiences were also mixed with guests appreciating the tasty food and reasonable prices, but noting slow service, limited menu options and inconsistent quality.
The rooms are lauded for their spaciousness and comfort, suitable for families or those needing extra space. The pool area is a highlight, often described as clean and relaxing, despite some complaints about cold water and occasional maintenance issues. The jacuzzi and spa facilities also receive positive feedback, contributing to a relaxing stay.
The staff generally receive high marks for their friendliness and attentiveness with many guests commending specific staff members for their excellent service. However, there were some mentions of inconsistent service, particularly with certain reception staff.
The hotel’s wifi service drew mixed feedback with some guests experiencing weak or non-existent signals, while others praised the reliable and fast connectivity. Family accommodations are well-received with spacious rooms and a welcoming atmosphere making it a good choice for family trips.
Overall, Hotel Borda Cuernavaca is a solid three-star hotel that excels in location, cleanliness and providing comfortable accommodations. While there are areas for improvement, such as dining service efficiency and wifi connectivity, the positive aspects make it a favorable choice for travelers visiting Cuernavaca. Show more
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Categories
Hotel for Honeymoon
This hotel is known for its excellent location and comfortable accommodations. The friendly staff and cozy atmosphere contribute to a pleasant honeymoon experience.
Hotel with Spa
Offering a spa and comfortable accommodations, this hotel is a good choice for those seeking relaxation and convenience. It provides a pleasant retreat with essential spa services.
Dog Friendly Hotel
This hotel is pet-friendly and provides a welcoming environment for dogs. The staff is accommodating to pets, and the hotel's location offers easy access to nearby walking areas.
Hotel with Swimming Pool
This hotel features a swimming pool, offering a refreshing escape from the Cuernavaca heat. It provides a comfortable and convenient option for travelers.
Outdoor Pool
Business Hotel
This hotel is a simple and affordable option for business travelers. It offers basic amenities such as Wi-Fi and a central location, making it suitable for short stays.
Hotel with Parking
This hotel offers a very wide own parking lot with 3 closed levels. It also provides bus space that is monitored with high resolution cameras and 24 hour surveillance.
Cheap Hotel
Located in Cuernavaca, this hotel provides a cost-effective stay. It offers fundamental amenities and a convenient location for exploring the city.
Accessible Hotel
This hotel has access and ramps for the disabled. It also has an elevator, making upper floors accessible.
Small Hotel
This hotel offers a blend of traditional charm and modern comfort, with a focus on personalized service and a welcoming atmosphere. Its cozy rooms and central location make it a convenient and delightful choice.
3-Star Hotel
Hotel Borda in Cuernavaca offers comfortable accommodations and a relaxing atmosphere, making it a reliable choice for travelers. Its central location provides easy access to local attractions and amenities, enhancing its value for money.
Hotel with Outdoor Pool
Located in the historic center, it has an outdoor pool offering a refreshing escape. Its central location allows for easy access to the city's attractions.
Family Friendly Hotel
Hotel near Nightlife Spots
Room Types
Standard Queen SuiteAir-conditioned suites have a terrace with panoramic views. There is free WiFi, a safe and flat-screen TV with video player. The private bathroom comes with a hairdryer and toiletries.
Standard Quadruple SuiteAir-conditioned suites have a terrace with panoramic views. There is free WiFi, a safe and flat-screen TV with video player. The private bathroom comes with a hairdryer and toiletries.
Suite with Spa BathAir-conditioned suites have free WiFi, a safe and flat-screen TV with video player. The private bathroom comes with a hairdryer and toiletries.
These suites have a queen-size bed and a spa bath.
Please note that the price is based on 2 adults + 2 children. Maximum occupancy is 4 adults with an extra bed (see Hotel Policies).
Standard Triple RoomThe spacious triple room offers air conditioning, a seating area, a terrace with garden views as well as a private bathroom boasting a bath. The unit has 2 beds.
Guest Reviews
Location
Nestled in a prime location near the heart of Cuernavaca, Hotel Borda Cuernavaca offers a central and convenient setting for travelers. The hotel is celebrated for its proximity to the city's key attractions, including the main square, cathedral and various restaurants, museums and shops, all within a comfortable walking distance. Guests appreciate the easy access to both downtown and bus terminals with many noting the pleasant 10-15 minute stroll to reach the vibrant city center.
The location is not only central but also provides a tranquil retreat away from the hustle and bustle of the city noise. The peaceful ambiance is complemented by beautiful views, particularly from rooms with balconies overlooking the scenic ravine and Borda Garden Park. Despite being close to the action, the hotel ensures a quiet night’s rest.
The hotel’s facilities, including a pool area and clean, spacious rooms, are frequently highlighted. The quality of food and comfort of beds also receive positive feedback. Additionally, guests find the hotel’s cost-benefit ratio appealing, making it an excellent option for both short visits and longer stays. Secure and convenient parking further enhances the ease of stay.
Overall, Hotel Borda Cuernavaca stands out for its excellent location, cleanliness and well-maintained facilities, making it a solid choice for travelers looking to explore Cuernavaca from a comfortable and central base.
Breakfast
Guests have shared mixed opinions about the breakfast at Hotel Borda Cuernavaca. Many reviews highlight the delicious quality of the breakfast, particularly praising the buffet available on Saturdays and Sundays. The buffet is described as very delicious and extensive, though some noted it to be limited and a bit expensive for the variety offered.
Guests generally appreciated the good attention from the staff during breakfast, which added to their positive experiences. However, there are mentions of the weekday breakfast being brief and costly compared to the weekend buffet. Some guests felt that the breakfast lacked variety and remained unchanged during their stays. A few reviews mentioned service issues such as forgotten orders and neglected service areas.
Overall, while the weekend buffet breakfast received favorable feedback for its taste and value, weekday offerings appeared less impressive. Improvements in variety and better service could enhance the breakfast experience at the hotel.
Dinner
Hotel Borda Cuernavaca offers a dining experience that has received mixed reviews from guests. Positively, many guests have praised the food for being very tasty, delicious and offered at reasonable prices. The portion sizes are generous and the restaurant provides a buffet menu for both lunch and breakfast, adding to the variety available. Guests have also complimented the chef's skill and the effort put into the kitchen, making certain dishes memorable.
On the downside, several issues were noted. Many guests found the dinner service slow with some experiencing waiting times of up to two hours. There are complaints about the menu's limited options and certain items being unavailable. Additionally, the service hours of the restaurant are restricted, closing early, which has left some guests without dinner. Instances of fluctuating prices, inattentive staff and occasionally tasteless food were reported. Moreover, some guests faced difficulties with ordering and were dissatisfied with the overall value for money.
Overall, while the food quality has its highlights, improvements in service efficiency, menu variety and consistency in pricing could significantly enhance the dining experience at Hotel Borda Cuernavaca.
Rooms
Hotel Borda Cuernavaca offers guests a comfortable stay with spacious and well-maintained rooms. Many reviews highlight the ample size of the rooms, which are especially suitable for families or those needing extra space to unwind. Guests appreciate the cleanliness and comfort of the accommodations, noting that the rooms frequently feature balconies with pleasing views.
Comfort is a recurrent theme with many visitors describing the rooms as very comfortable, clean and quiet. The addition of amenities such as hot tubs and good air conditioning in some rooms further enhances the stay experience. The hotel's proximity to the city center is another plus, making it convenient for travelers looking to explore Cuernavaca.
However, some minor issues were noted by guests, such as occasional problems with air conditioning, hot water and room readiness. A few guests also mentioned old or broken curtains, musty smells and other maintenance details that could be improved.
Overall, Hotel Borda Cuernavaca is praised for its spacious, comfortable and clean rooms, coupled with a tranquil pool area and good location, making it a solid choice for travelers visiting the city.
Beds
Despite a mix of feedbacks, the beds at Hotel Borda Cuernavaca generally receive praise for their comfort and size. Many guests highlight the beds as being comfortable and excellent with some even describing them as super comfortable. Reviews frequently emphasize the spaciousness of the beds, providing a pleasant sleeping experience.
However, several guests noted that the beds and mattresses are hard and in some cases, old or worn out, which detracted from their comfort. Issues with the pillows being small and uncomfortable were also mentioned, suggesting the bedding could benefit from an upgrade in some rooms.
Overall, guests enjoyed the size and cleanliness of the beds, although a portion did experience discomfort due to the firmness of the mattresses. Cleanliness and comfort were positive aspects frequently mentioned, suggesting that with some improvements, the overall experience could significantly enhance guest satisfaction.
Cleanliness
Hotel Borda Cuernavaca generally garners positive feedback for its cleanliness. Guests describe the hotel and its facilities as very clean, tranquil and comfortable with well-maintained and spacious rooms. The pool area is often highlighted as clean and refreshing, contributing to an enjoyable stay.
However, there are occasional remarks about specific cleanliness issues, such as small stains on sheets, mold around sinks and hairballs in bathrooms, indicating a need for improved attention to detail in some areas. Though the hotel boasts a clean and pleasant bar and restaurant, there are mentions of a need for better overall maintenance and upgrades to amenities.
The cleanliness of the rooms and public areas generally meets guests' expectations with many noting that the hotel is clean and offers a comfortable and safe environment. The consistent cleaning service is often praised, ensuring that everything appears in good condition and that hygiene standards are upheld.
In conclusion, Hotel Borda Cuernavaca scores well in providing a clean and comfortable stay, although attention to minor details and overall maintenance could enhance the guest experience further.
Staff
At Hotel Borda Cuernavaca, the majority of the guest feedback highlights the exceptional friendliness and attentiveness of the staff. Many reviewers have noted that all staff members, from the valet parking attendants to the reception and restaurant personnel, display a high level of professionalism and kindness. Guests frequently commend the excellent customer service, pointing out specific instances where staff went above and beyond to ensure a pleasant stay.
Several comments praise individual staff members for their welcoming demeanor and efficient problem-solving abilities, especially Daniel at reception and Chef Margarita, whose culinary efforts are lauded. The hotel's staff is consistently described as friendly, helpful and attentive, making guests feel comfortable and well cared for.
However, the reviews also identify some inconsistencies. A few guests experienced less favorable interactions with certain receptionists who were found to be inattentive or even rude. There were also mentions of staff being unresponsive at times, including instances of staff sleeping while on duty or expressing frustration due to language barriers.
Despite these occasional lapses, most guests highlight positive experiences with staff, emphasizing their kindness, efficiency and the overall excellent service throughout the hotel. The general consensus is that the staff's friendliness significantly enhances the experience at Hotel Borda Cuernavaca. However, some areas, particularly customer service training for certain reception staff, could benefit from improvement to ensure a consistently high standard of service.
Wi-Fi
Hotel Borda Cuernavaca, while known for its beautiful surroundings and comfortable accommodations, seems to have a mixed track record when it comes to its wifi service. Many guests have reported weak or non-existent signals in their rooms with some stating that they couldn't connect at all or experienced frequent disconnections. A few guests mentioned that the internet doesn't work throughout the hotel and complained about the general poor quality of wifi.
However, it's worth noting that there are positive mentions of wifi as well. Some guests appreciated an excellent and super fast wifi connection, which worked reliably without any problems, enabling them to conduct virtual meetings smoothly. These contrasting experiences suggest that wifi connectivity at Hotel Borda Cuernavaca may vary significantly between different rooms or areas within the hotel.
Spa
Hotel Borda Cuernavaca's spa area garners commendation for its well-maintained and spacious jacuzzi features. Guests appreciate the hot tub that consistently provides hot water and the jets in the jacuzzi that function effectively. The whirlpool tub is described as beautiful and enhances the relaxation experience. A notable highlight is the jacuzzi available in-room, which adds an extra layer of comfort for visitors. Additionally, guests can enjoy a lovely little terrace overlooking the ravine, providing a serene backdrop for relaxation. While the overall experience is positive, the absence of hot water at night in the jacuzzi is a point of concern for some visitors. Nonetheless, the spa facilities receive favorable feedback for their functionality and scenic setting.
Pool
Hotel Borda Cuernavaca has a mixed but generally favorable reputation for its pool area. Guests frequently highlight the pool as a clean, large and enjoyable facility. Many guests found the pool area to be spacious, pleasant and peaceful, often commenting on the relaxing atmosphere. The presence of a jacuzzi adds an extra touch of luxury, although some reviewers noted maintenance issues and cleanliness concerns. For many, the pool temperature is a point of contention with numerous mentions of the water being uncomfortably cold. However, others appreciated the refreshing and good temperature when it was warmer. Maintenance problems, including a broken ladder and the need for better hygiene practices, were mentioned. Despite these issues, the pool area remains a popular feature of the hotel, especially given its size and the serene environment it offers.
Family
Hotel Borda Cuernavaca stands out as a family-friendly hotel, making it an excellent option for family stays. Its family-oriented atmosphere and comfortable, spacious rooms are highly appreciated by guests, creating a welcoming environment perfect for family trips. Families can find a variety of room configurations to suit their needs, including specific family rooms, ensuring a comfortable stay.
Guests highlight the overall family-friendly nature of the hotel, noting that it is suitable for families and comes highly recommended for those traveling with children. The family rooms are spacious, providing ample space for everyone. Additionally, the warm and inviting family atmosphere adds to the hotel's charm.
However, it is important to mention some areas for improvement. There were mentions of extremely hot conditions and some guests were assigned dirty rooms. Also, the pool received mixed reviews regarding its suitability for family use.
Despite these issues, many families enjoyed their stay, particularly praising the homey feel and delicious homemade stews prepared by the staff. With these considerations in mind, Hotel Borda Cuernavaca can still be seen as a solid choice for family trips, especially if the noted concerns are addressed.
Nightlife
Hotel Borda Cuernavaca is strategically located for those interested in experiencing the vibrant nightlife of the area. It's situated close to various bars, clubs and downtown nightlife spots, making it an ideal choice for night owls. The location is highly accessible for guests who want to immerse themselves in the local party scene. However, it's worth noting that the music from the restaurant downstairs can be quite loud at night, potentially disturbing light sleepers. Additionally, the surrounding streets can be busy with parties and loud music, which adds to the lively atmosphere but may not suit those seeking a quiet retreat.
3 Star
Hotel Borda Cuernavaca offers a good balance of quality and price, especially considering its three-star rating. Many guests appreciated the hotel's cleanliness, praising the clean rooms and generally pleasant environment. The location is also a big plus, making it a convenient choice for travelers. In terms of amenities, the hotel includes features such as a pool and a buffet, which were well-received by guests.
Though the service might not exceed three-star expectations, the overall quality of the hotel itself surpasses what one might anticipate from a three-star establishment. Despite its comfort and adequate services, some issues such as poor maintenance and occasional noise in the mornings were noted. Improvements in maintenance and room cleanliness could enhance the experience further. Overall, for those seeking a budget-friendly stay with essential comforts and good location, Hotel Borda Cuernavaca is a viable option.
Business
Hotel Borda Cuernavaca emerges as a solid choice for business travelers, highly appreciated for its convenient and practical amenities tailored to those on business trips. The hotel's proximity to key business areas makes it an ideal location for professionals needing to stay close to their work engagements. Clean rooms and a comfortable environment reinforce its suitability for business stays, ensuring a restful experience amid work-related activities.
Travelers praise the hotel for being business-friendly, highlighting it as a good business hotel equipped with several amenities beneficial for corporate guests. Although there are minor setbacks, such as the lack of armchairs, tables and chairs in the rooms for working, the hotel compensates with a nice terrace area that can serve as an alternative work extension space.
The file transmission service, though slow, is operational and the presence of ACC outlets is an added convenience for guests relying on electronic devices. Meeting rooms have received mixed feedback, which could be an area for improvement. Nonetheless, Hotel Borda Cuernavaca maintains a reputation for being practical and convenient for business travel, perfect for those looking for a straightforward and efficient stay.
Accessible
Hotel Borda Cuernavaca offers an accessible location, just two blocks from downtown, making it convenient for guests to explore the area. The hotel itself is generally well accessible with most areas being easy to reach. Particularly notable are the spacious rooms, which are designed to accommodate wheelchairs comfortably. Cleanliness is also a highlight, as guests have praised the cleanliness of the rooms.
However, there are some areas that need improvement. The elevator, despite being functional, is old and occasionally blocked. This can be problematic, especially since the hotel has other accessibility challenges such as difficult stairs and some areas on an avenue that are not well-maintained. Despite these issues, the overall accessibility and location of the hotel still make it a viable option for many guests with disabilities.
Outdoor Pool
Nestled in a central location, Hotel Borda Cuernavaca features a beautiful and spacious outdoor pool area that has garnered praise for its cleanliness and pleasant ambiance. The pool, surrounded by comfortable loungers and ample seating, provides an inviting space to unwind and take in the surroundings. Although primarily designed for adults, the pool offers a refreshingly deep swim for those seeking a more invigorating experience. The temperature of the pool has varied in feedback with some guests appreciating its warmth while others found it to be on the cooler side. Overall, the hotel's swimming pool stands out as a lovely retreat for guests, despite occasional critiques regarding temperature and accessibility.
Dog Friendly
Hotel Borda Cuernavaca is highly praised for its pet-friendly environment, making it an ideal choice for travelers with pets. Numerous guests have highlighted the hotel's welcoming attitude towards pets, ensuring that their furry companions are allowed in all areas of the hotel as long as they are leashed. Visitors appreciated that there are no hidden charges for bringing pets along. Besides being pet-friendly, the hotel also receives compliments for its delightful cuisine, particularly the lady's stews, which are described as scrumptious. Overall, while some facilities like the pool may not cater well to families, the hotel's accommodation and services for pets stand out as a significant positive feature.
Yes, Hotel Borda Cuernavaca has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Hotel Borda Cuernavaca.
Yes, Hotel Borda Cuernavaca welcomes dogs.
Yes, parking facilities are available at Hotel Borda Cuernavaca.