Culiacan24.81429400,
-107.41307800,
Bvld. José Limón 910 Nte, Desarrollo Urbano Tres Ríos(Show on Map)
8.1
Very Good
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1 room2 guests1 room, 2 guests
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Summary of reviewsInHouse Select Hacienda Tres Rios is highly regarded for its tranquil location with guests appreciating its proximity to key attractions such as shopping centers, restaurants and the bustling town center. Visitors frequently praise the hotel's beautiful setting, complete with spacious gardens and lush greenery, contributing to a serene atmosphere that is further enhanced by the pet-friendly environment.
The hotel’s breakfast often receives acclaim for its delicious and varied offerings, served in a tranquil setting that enhances the dining experience. Despite occasional inconsistencies like long waits and communication issues about inclusive options, the overall quality and variety of the breakfast significantly contribute to guests' positive experiences.
Dinners at the hotel's restaurant also garner positive feedback with food described as delicious and the setting appreciated for its contemporary beauty. Although the restaurant's limited hours and some inconsistencies in service quality are noted, the dining experience is generally enjoyable and well-received.
Rooms at the hotel are praised for their spaciousness and comfort, especially for those appreciating a pet-friendly environment. However, the accommodations show signs of aging with several guests mentioning the need for renovation and better maintenance. Cleanliness inconsistencies and issues with room amenities are recurring concerns, detracting from an otherwise pleasant experience.
The staff's friendliness and helpfulness are highlighted by many guests with particular praise for the reception team and pool bar attendant. Nonetheless, some visitors report less favorable interactions with certain staff members, pointing to room for improvement in consistency and customer service.
The hotel's WiFi service is noted as an area requiring improvement with frequent complaints about weak signal strength and unstable connections impacting the overall guest experience.
The pool area is a standout feature, often praised for its cleanliness, size and the surrounding lush gardens. Guests enjoy the relaxing and beautifully maintained environment, which enhances their overall satisfaction with the hotel.
While the hotel is advertised as a luxurious five-star experience, many guests feel it falls short, suggesting significant improvements are needed to meet higher standards. Despite this, the combination of excellent amenities, a stunning pool area and the serene natural environment makes InHouse Select Hacienda Tres Rios an appealing option for travelers seeking both relaxation and convenient access to surrounding attractions. Show more
Read review summaries for all categories
Categories
Business Hotel
This hotel provides standard amenities for business travelers. InHouse hotels usually offer services that cater to business needs.
Accessible Hotel
Listed as one of the best accessible hotels in Culiacan.
3-Star Hotel
This hotel provides budget options and is known for its decent service. It offers a comfortable stay with convenient access to local attractions.
Hotel with Outdoor Pool
This hotel offers a refreshing outdoor pool escape and beautiful grounds. It is located near Culiacan's city center and features free Wi-Fi.
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Small Hotel
Room Types
Double Room with Two Double BedsThis comfortable room features tiled floors, a cable TV and a small seating area. There is also a dressing table and a private bathroom with a shower and toilet.
Standard King RoomProviding free toiletries, this double room includes a private bathroom with a shower. The double room provides air conditioning, a wardrobe, a tiled floor, a flat-screen TV with cable channels, as well as garden views. The unit offers 1 bed.
Double Room with Pool ViewThis double room's special feature is the pool with a view. This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Deluxe Double Room with Two Double BedsThis air-conditioned twin room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Guest Reviews
8.1
Very Good
Location
Located in a tranquil yet highly accessible area, InHouse Select Hacienda Tres Rios earns high praise for its prime location. Guests frequently mentioned the hotel’s proximity to key attractions including shopping centers, restaurants, supermarkets and the bustling center of town. This makes it an ideal choice for travelers seeking convenience and ease of access to amenities.
The hotel's setting is described as beautiful and pleasant, featuring spacious gardens rich with lush greenery, which contribute to a serene atmosphere in an otherwise busy city. Many visitors highlight the green areas as a standout feature, offering ample space and a welcoming environment, even for pets to enjoy.
While the beachfront experience received some criticism due to an unpleasant sulfur smell, the overall commendation of the location suggests that this issue does not significantly detract from the property's appeal.
In sum, InHouse Select Hacienda Tres Rios is characterized by very good to excellent location ratings, making it an appealing spot for both relaxation and easy exploration of the surrounding attractions.
Breakfast
Visitors to InHouse Select Hacienda Tres Rios often highlight the impressive quality of the breakfast offered at the hotel. Many guests praise the delicious and varied food, noting that the breakfasts are not only very good but also served quickly. The tranquility of the setting enhances the dining experience and the combination of excellent gardens and pleasant food is frequently mentioned.
However, it is worth noting that some guests encountered inconsistencies. There have been mentions of disappointment due to long waits for food or lack of communication about inclusive breakfast options. Suggestions for improvements include the addition of a buffet-style breakfast to enhance convenience.
Overall, the breakfast receives high marks for its quality and variety, contributing positively to the overall experience at the hotel.
Dinner
InHouse Select Hacienda Tres Rios receives considerable praise for its dining experience. The food at the restaurant is frequently described as very good, delicious and tasty with many guests appreciating the contemporary and beautiful setting of the venue. Locals also frequent the restaurant, further attesting to its strong reputation. Room service has been noted as providing decent to great dining options, especially for dinner.
However, there are a few notable drawbacks. The restaurant has limited hours, closing at 3 PM, which leaves guests without on-site dining service for lunch and dinner. Some guests reported that the food quality could improve and there were occasional complaints about the staff's attitude and the slow service for poolside and room dining. Despite these issues, overall opinions lean positively towards a pleasant dining experience.
Rooms
The rooms at InHouse Select Hacienda Tres Rios are consistently praised for their spaciousness and comfort. Many guests appreciate the large, roomy layout, highlighting the generous space available in both the bedrooms and the overall room design. The pet-friendly policy is an added bonus for travelers with furry companions.
However, the rooms are not without their flaws. Several reviews mention that the rooms and their amenities are quite old and in need of renovation. Issues such as worn-out linens, old towels and deteriorated furniture are commonly noted. Maintenance appears to be lacking as guests frequently report problems like clogged shower drains, leaky bathrooms and doors and windows that require repair. Cleanliness is another critical area highlighted by multiple guests with some pointing out dusty surfaces, dirty conditions upon arrival and even encounters with bugs and cockroaches.
While the rooms are simple and have a charming, villa-like appearance, the overall impression is marred by a lack of attention to detail and proper upkeep. The beds, although comfortable for some, have high bases and lumpy mattresses according to a few reviews. The TV size and availability of comfortable amenities like warm blankets are also areas where the hotel could improve.
In conclusion, the spaciousness and comfortable layout make the rooms a decent choice for those prioritizing space and a pet-friendly environment. However, potential guests should be prepared for older facilities and rooms that might require more thorough cleaning and maintenance.
Beds
The beds at InHouse Select Hacienda Tres Rios receive mixed reviews from guests, though a majority highlight their exceptional comfort. Numerous guests describe the beds as very comfortable and even spectacular with the mattresses and pillows often garnering praise for offering a good night's rest. Some reviews note the cleanliness and comfort of the bedding, further enhancing the sleeping experience.
However, there are a few concerns that should be mentioned. Some guests find the mattress either too soft or too hard and suggest that certain beds show signs of wear and use. Additionally, the high bases of the beds raise safety concerns for those with young children. A few reviews mention uncomfortable pillows and occasional cold nights that could affect sleep quality.
Overall, while many guests find the beds at Hacienda Tres Rios to be highly comfortable and conducive to a restful stay, there are isolated issues that prospective visitors might want to consider.
Cleanliness
The cleanliness of "InHouse Select Hacienda Tres Rios" appears to be inconsistent based on guest reviews. While some visitors praised the property for being "very clean and safe," with particular commendation for the "clean pool" and an overall "impressively clean" environment, these positive remarks only matched part of the experience.
Numerous complaints highlighted significant issues with room cleanliness. Common grievances included dirty bathrooms often described as having "mold," "urine," "humidity," and "very strong odors." Other guests noted that the rooms were not cleaned consistently, sometimes with service only provided sporadically during their stay. Specific problems such as "old hairs stuck to the wall of the shower," "old stained bathroom furniture," and "very deteriorated bathroom doors" were frequently mentioned, along with reports of "bugs" and overall poor conditions.
Compounding these issues were technical problems, such as "clogged toilets" that didn’t drain properly and the general state of the facilities being described as "neglected" and "very damaged due to water infiltration."
On a positive note, the hotel grounds were described as "calming" and a pleasant surprise in their urban setting. However, the contrast between the appealing common areas and the shortcomings in room cleanliness indicates a need for concerted effort to elevate the overall guest experience.
Staff
The staff at InHouse Select Hacienda Tres Rios have garnered a mix of reactions from guests, though many highlighted their positive experiences. Numerous reviews praised the overall friendliness and helpfulness of the staff with mentions of the reception team being particularly attentive and pleasant. Guests commended the professionalism and good service provided by specific staff members, such as the exceptional attentiveness and kindness of the pool bar attendant.
Positive comments also extend to the hotel's security team and the cleanliness services. The reception services received notable compliments for their morning shifts with guests appreciating the welcoming demeanor of the staff. However, some negative feedback was noted with mentions of unfriendliness from certain receptionists, particularly during evening shifts, as well as a lack of manners and poor customer service from some team members. Additionally, there were concerns about the waitstaff's slow service and occasional intrusive behavior from some employees.
Overall, guests found the staff at InHouse Select Hacienda Tres Rios to be kind and professional, though there is room for improvements in consistency and proactivity in customer service.
Wi-Fi
Guests at InHouse Select Hacienda Tres Rios have highlighted several issues with the hotel's WiFi service. While there were a few positive mentions such as the internet being very fast at times, the majority of reviews indicated persistent problems. Common complaints included weak signal strength, unstable connections and inconsistent service, making it difficult for guests to connect, especially in their rooms. Moreover, several guests experienced no working internet at all during parts of their stay and some reported that the WiFi signal was often lost at night. Although there were mentions of the internet being fast, it is clear that the overall WiFi experience at the hotel needs improvement.
Pool
The pool area at InHouse Select Hacienda Tres Rios generally garners positive feedback from guests, emphasizing its cleanliness and size. The pool is frequently described as large, clean and very nice with some pointing out the comfortable poolside beds and overall aesthetic appeal. Many guests appreciate the beautiful surroundings, including lush gardens and exotic vegetation, which add to the relaxing ambiance of the outdoor facilities.
However, there were a few mentions of maintenance issues, such as the need for upkeep on the floor tiles and occasional debris from trees in the water. Despite these minor concerns, the pool is often highlighted as a standout feature of the hotel, contributing significantly to guests' overall enjoyment and satisfaction with their stay.
The combination of excellent facilities, a stunning pool area and the immersive natural environment makes the pool at Hacienda Tres Rios a notable highlight for many visitors.
3 Star
The InHouse Select Hacienda Tres Rios receives mixed reviews from guests with several highlighting both the strengths and areas needing improvement. Guests appreciate the good amenities and an excellent location, agreeing that the value aligns with the facilities offered. The beautiful pool area stands out as a notable highlight, encouraging some to consider returning. However, the facilities show signs of decay with reports of neglected rooms and bathrooms. There are concerns about the sink water having an unpleasant smell, indicating a need for better maintenance. The staff generally receives praise for their capability in resolving issues, despite some friendliness concerns. While advertised as a five-star luxury experience, many agree that it lacks the luxury feel and requires significant remodeling to meet higher standards.
Outdoor Pool
The outdoor pool at InHouse Select Hacienda Tres Rios is frequently praised by guests for its impressive and relaxing environment. Surrounded by lush greenery and beautiful gardens, the pool area offers a serene escape. The pool itself is highlighted as great with guests enjoying both the quality of the installations and the overall beauty of the outdoor facilities. The combination of the well-maintained gardens and the inviting pool creates a relaxing and visually pleasing atmosphere for visitors seeking both comfort and aesthetics during their stay.
Yes, InHouse Select Hacienda Tres Rios has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at InHouse Select Hacienda Tres Rios.
Yes, InHouse Select Hacienda Tres Rios welcomes dogs.
No, parking facilities aren't available at InHouse Select Hacienda Tres Rios.
No, InHouse Select Hacienda Tres Rios doesn't have a gym.