Dallas, 1700 Commerce Street 32.780193,-96.796616(Show on Map)
8.4
Very Good
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Nestled in the heart of Dallas, Hampton Inn & Suites Dallas Downtown offers a prime location perfect for exploring the city. Guests have praised its central position, proximity to numerous attractions and being within walking distance of the Dallas Art District, restaurants, museums and event centers.
The hotel’s breakfast receives mixed feedback, but many guests found it enjoyable, noting variety and flavors, particularly the Texas-shaped waffles. Guest reviews highlight the rooms' cleanliness, comfort and spaciousness with contemporary designs, ample lighting and functional layouts contributing to a pleasant stay. Cleanliness stands out as an exceptional feature with many guests appreciating the meticulous upkeep of both common areas and rooms.
The staff is frequently praised for being attentive, supportive and professional with specific employees receiving commendations for their exceptional service. The free Wi-Fi is generally appreciated, though some guests reported connectivity issues.
The fitness center is well-equipped for basic exercise needs and the indoor pool, though commended for its cleanliness, is noted to be quite cold and shared with a neighboring hotel. Parking remains a significant concern for guests due to the high costs and limited options, primarily revolving around expensive valet services.
Though the nightlife experience is mixed, the hotel’s central location provides easy access to dining and shopping options for evening outings. Beds are generally highlighted as comfortable, contributing to restful sleep, even though there are some variances in preferences regarding firmness.
Categorized as a three-star hotel, it offers services that align well with this rating, such as reliable maid service, a small pool and some rooms with balcony views. Business travelers particularly appreciate the convenient location, well-equipped conference facilities and a helpful staff, making it suitable for business stays.
While there are minor issues reported concerning wheelchair accessibility, the hotel's proximity to downtown remains a significant advantage for all visitors. Overall, Hampton Inn & Suites Dallas Downtown is lauded for its great location, cleanliness, friendly staff and comfortable accommodations, making it a favorable choice for both tourists and business travelers.
Categories
Nightlife
The Hampton Inn & Suites Dallas Downtown is located in an area with a vibrant nightlife scene and is within easy reach of bars and restaurants.
EV charging stations
This hotel provides EV charging stations, ensuring a reliable charging experience for guests.
3 Star
Located in Downtown Dallas, this Hampton Inn & Suites offers a prime location for exploring the city. It provides comfortable accommodations and complimentary breakfast, adding value for money.
Indoor Pool
This hotel features a well-maintained indoor pool, complete with sun loungers for guest comfort. It offers a warm and inviting atmosphere for a leisurely swim or relaxation after exploring the city.
Pool
Indoor Pool
Business
Parking
EV charging stations
Accessible
Gym
Sustainability Journey
Honeymoon
Room Types
King StudioA 49-inch flat-screen high-definition TV is provided in this room. There are also a microwave, small refrigerator and coffee machine.
King Room - Non-SmokingA 49-inch flat-screen high-definition TV is provided in this room. There are also a microwave, small refrigerator and coffee machine.
King Room with Tub - Mobility/Hearing Accessible/Non-SmokingA 49-inch flat-screen high-definition TV is provided in this room. There are also a microwave, small refrigerator and coffee machine.
Queen Studio with Two Queen BedsA 49-inch flat-screen high-definition TV is provided in this room. There are also a microwave, small refrigerator and coffee machine.
Queen with Two Queen Beds - Non-SmokingA 49-inch flat-screen high-definition TV is provided in this room. There are also a microwave, small refrigerator and coffee machine.
Queen Room with Two Queen Beds - Mobility/Hearing AccessibleA 49-inch flat-screen high-definition TV is provided in this room. There are also a microwave, small refrigerator and coffee machine.
King Studio Suite - Non-SmokingThis studio provides a tea and coffee maker and a TV. The unit offers 2 beds.
Premium Queen Studio with Two Queen Beds - Non-SmokingThis studio offers a tea and coffee maker and a TV. The unit offers 2 beds.
Premium King Studio - Non-SmokingThis studio provides a tea and coffee maker and a TV. The unit offers 2 beds.
Premium King Room - Non-SmokingThis double room provides a tea and coffee maker and a TV. The unit offers 1 bed.
Premium Queen Studio with Two Queen Beds - Non-SmokingThis studio offers a tea and coffee maker and a TV. The unit has 3 beds.
Guest Reviews
8.4
Very Good
Review Summaries
Location
Nestled in the heart of Dallas, the Hampton Inn & Suites Dallas Downtown boasts an excellent and very convenient location, making it effortlessly accessible for exploring the city. Guests have emphasized its prime central location, being in the middle of downtown and close to numerous attractions, restaurants, museums and the Kay Bailey Convention Center. The hotel's proximity to the Dallas Art District, entertainment hubs, shopping areas and historic sites makes it ideal for both tourists and business travelers. Walking distance to deep Ellum and other major downtown sites means guests can explore on foot with ease. Additionally, the nearby event centers and metro area add to the convenience. Overall, the Hampton Inn & Suites Dallas Downtown offers a superb location for experiencing the vibrant essence of Dallas.
Breakfast
Hampton Inn & Suites Dallas Downtown offers a mixed breakfast experience with a notable number of positive guest reviews highlighting the good quality and taste of the offerings. Many guests appreciated the variety and found the breakfast very good, great or excellent, particularly enjoying items like Texas-shaped waffles and customizable fillings. The inclusion of breakfast as part of the stay was frequently mentioned as a perk.
However, some guests found the breakfast to be quite basic or even disappointing with limited choices and reliance on single-use plastic utensils and paper plates. A few remarked that the breakfast was not very filling or up to standard and some even described it as terrible. There were suggestions for improvements, such as adding decaf coffee, gluten-free bread and more fruit options.
Despite these criticisms, many reviews still pointed to the breakfast as a positive aspect of their stay with terms like delicious, very good and amazing frequently cited. Overall, while the breakfast has room for improvement, it generally satisfies and complements the hotel's other strengths, such as its cleanliness and friendly staff.
Rooms
The rooms at Hampton Inn & Suites in Dallas Downtown receive high praise for their cleanliness, comfort and spaciousness. Many guests appreciated the large size of the rooms, noting that they were roomy enough for families and comfortably accommodated two people. The rooms’ contemporary design and modern aesthetic added to the overall positive experience with comments on the good lighting and functional layout.
Several reviews highlighted the well-maintained and clean condition of the rooms, often described as super clean and smelling pleasantly of bleach, ensuring a safe stay. The spacious bathrooms and luxurious amenities were additional perks that guests enjoyed.
However, there were varied experiences regarding room size. While many found the rooms generously sized, some guests mentioned smaller rooms and an occasional awkward layout. Despite this, the overall consensus leans towards satisfaction with the room size and comfort.
The location of the hotel coupled with the pleasant and functional room designs contributed to an enjoyable stay for most visitors. Rooms were well-lit, soundproof and quiet, making them suitable for relaxation after exploring downtown Dallas. The clean, spacious and comfortable accommodations, along with the hotel's great location and friendly hospitality, leave a generally favorable impression on guests.
Beds
When staying at the Hampton Inn & Suites Dallas Downtown, guests often highlight the comfort of the beds as one of the hotel's strong points. Numerous reviews commend the beds as comfortable with some guests describing them as amazing and very comfortable. The variation of soft and firm pillows also receives positive comments, contributing to a restful sleep experience. Comfortable mattresses and the presence of large, comfy beds in spacious rooms emphasize a cozy environment.
However, there are mixed opinions regarding bed comfort. While many guests praise the softness and comfort of the mattresses, others note that the beds are hard or too firm. A few reviews mention that some beds were particularly uncomfortable, including specific complaints about sofa beds and bunk beds.
Overall, the consistency in positive feedback about comfort indicates that many guests find the beds at Hampton Inn & Suites Dallas Downtown to contribute significantly to a pleasant stay, despite some variances in individual preferences regarding bed firmness.
Cleanliness
The Hampton Inn & Suites Dallas Downtown is highly praised for its exceptional cleanliness and well-maintained atmosphere. Guests consistently describe the hotel as clean, spotless and very organized, contributing to a comfortable and pleasant stay. The rooms are highlighted as being particularly clean and comfortable with many reviews mentioning their satisfaction with the cleanliness of both rooms and bedding. Common areas are also noted for being well-maintained and tidy. Although a few guests mentioned some issues with the outside appearance and the inconsistency of maid services, the overwhelming majority found the hotel's cleanliness to be impeccable and reliable. Overall, the Hampton Inn & Suites Dallas Downtown leaves a positive impression with its dedication to maintaining a clean and inviting environment for its guests.
Staff
The guest reviews for the staff at Hampton Inn & Suites Dallas Downtown emphasize a predominantly positive and friendly atmosphere. Many guests highlight the attentive, supportive and professional demeanor of the staff. Specific mentions include attributes such as being very nice, friendly and helpful. The front desk personnel particularly receive praise for their exceptional service with names like Anahi, Diane, Brittany and Luke being singled out for their outstanding assistance.
Additionally, the staff's immediate attention to guest needs and overall accommodating nature contribute significantly to the positive experiences. Many guests describe the staff as amazing, polite and courteous, adding to the overall satisfaction of their stay.
However, the reviews also reveal occasional inconsistencies with some guests encountering unfriendly and unprofessional behavior. Incidents of rudeness and an inattentive attitude from certain staff members were noted, along with specific complaints about the valet service and certain desk staff.
Despite these few negative instances, the general consensus portrays the hotel staff as a welcoming, upbeat and enthusiastic team that enhances the guest experience through their positive interactions and dedicated customer service.
Wi-Fi
The Wi-Fi at Hampton Inn & Suites Dallas Downtown receives mixed feedback from guests. Many reviewers highlight the strong and excellent internet connection as significant positives. The free Wi-Fi is appreciated, adding value to the stay. However, some guests have reported issues such as weak signals, difficulty connecting and occasionally unreliable service. Concerns about the dependability of the internet were noted with a few guests experiencing complete disconnection or slow speeds. Despite these occasional setbacks, the positive aspects of the Wi-Fi still stand out for many guests.
Gym
The fitness center at Hampton Inn & Suites Dallas Downtown offers adequate gym facilities with a variety of equipment to meet basic exercise needs. Guests describe the gym as well-equipped and comprehensive with a lot of options available. Some noted that the gym, although small, includes all essential equipment for a workout. Overall, the gym receives positive feedback for its functionality, making it a convenient amenity for guests looking to maintain their fitness routine during their stay.
Pool
The Hampton Inn & Suites Dallas Downtown features an indoor pool that many guests describe as nice, clean and spacious. Reviews highlight that children particularly enjoyed the pool experience, adding to the family-friendly atmosphere of the hotel. However, the pool has been observed to be quite cold with several guests noting the absence of a pool heater, making it less comfortable for some visitors. Additionally, the pool's usage is shared with the neighboring AC Marriott and access can sometimes be limited. Overall, while the pool area is well-maintained and appreciated by guests, the temperature and shared access are points to consider.
Parking
Guests at the Hampton Inn & Suites Dallas Downtown have consistently mentioned concerns regarding parking. The primary parking option available is valet, which several guests found to be quite expensive with prices mentioned up to $48 per night. Alternatives to valet were either non-existent or included costly public lots. The lack of free parking was a common point of dissatisfaction. Additionally, some guests noted long wait times for valet service and cited limited parking spots around the hotel. Despite these drawbacks, a few guests did find the valet parking convenient, as it was located very close to the hotel, although the noise from the adjacent parking garage was a disturbance for some. Overall, parking at this hotel seems to be a costly and somewhat inconvenient aspect of the stay.
Nightlife
The Hampton Inn & Suites Dallas Downtown offers a mixed experience for those seeking nightlife. The downtown area features a vibrant nightlife scene with a good selection of bars and restaurants within easy reach. Its central location ensures close proximity to dining and shopping options, making it convenient for evening outings. However, some reviews indicate a limited nightlife presence and safety concerns at night. Depending on individual preferences, guests may find the nightlife experience either suitable or lacking in excitement.
3 Star
Hampton Inn & Suites Dallas Downtown offers a solid three-star experience with amenities typical of its rating. Guests frequently note the decent range of services, including laundry, valet, a small pool and limited room service, which align well with expectations for a three-star hotel. The updated rooms are consistently clean and the maid service is reliable. Some rooms feature a balcony view, adding a touch of appeal. While overall opinions are generally favorable, describing it as a typically good Hampton Inn, there are occasional mentions of dissatisfaction, though these are not detailed.
Business
Situated in the heart of downtown Dallas, the Hampton Inn & Suites Dallas Downtown proves to be a commendable choice for business travelers. Visitors appreciated the convenient location, allowing easy access to numerous attractions and making it ideal for seamless commuting. The hotel offers well-equipped conference facilities and meeting rooms, ideal for hosting business gatherings and events. Guests highlighted the business center, which sports a contemporary design and ample amenities, including a dedicated work desk, enhancing productivity.
The staff received high praise for their friendliness and helpfulness, contributing to a welcoming atmosphere. Quick check-in and check-out processes cater efficiently to a busy schedule. The property also features an on-site Starbucks, providing an added convenience for guests needing a caffeine boost. Despite a few mixed reviews regarding the suitability for business stays, the overall feedback indicated a generally positive experience with business travelers particularly happy with the high-floor business rooms and the accommodating service of the hotel professionals.
Accessible
The Hampton Inn & Suites Dallas Downtown offers convenient access to the downtown area, making it an attractive option for travelers looking to explore the heart of the city. Although there are some challenges reported concerning wheelchair accessibility, such as limited access and occasional issues with plastic utensils, the hotel does feature essential accessibility amenities like elevators and ramps. While these features enhance the overall experience for guests with disabilities, there may be minor frustrations that need to be addressed to ensure a completely smooth stay. Despite these concerns, the hotel's proximity to downtown remains a significant advantage for all visitors.
FAQ
Yes, Hampton Inn & Suites Dallas Downtown has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Hampton Inn & Suites Dallas Downtown.
No, Hampton Inn & Suites Dallas Downtown doesn't allow dogs.
Yes, parking facilities are available at Hampton Inn & Suites Dallas Downtown.
Yes, Hampton Inn & Suites Dallas Downtown has a gym.
