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Summary of reviewsHyatt Place Des Moines Downtown is celebrated for its prime downtown location, making it an ideal base for exploring the city. Guests frequently applaud its proximity to key attractions such as the Papajohn Sculpture Park and Iowa State Capitol, as well as its direct connection to the Des Moines skywalk, which simplifies city navigation. The hotel is surrounded by a plethora of dining and entertainment options, adding to the convenience.
The breakfast offerings receive commendable feedback, noted for their delicious taste and variety. Guests appreciate the home's personal touch with the serving style, and the complimentary water available at all times is a welcome highlight. While there might be room for enhancement in the breakfast choices, the overall experience is considered a notch above usual standards.
When it comes to accommodations, the rooms are often praised for their spaciousness and cleanliness, providing a relaxing, quiet environment. Guests enjoy the scenic views from their rooms, which enhance their overall satisfaction. While some aspects of the room amenities, such as worn carpets or maintenance issues, might need attention, the hotel staff is widely recognized for being prompt and responsive in addressing guest needs.
Cleanliness across the hotel is generally praised, contributing to a comfortable stay. While isolated incidents regarding specific room cleanliness have been reported, the staff’s proactive approach to resolving such issues is recognized as a positive aspect of the guest experience.
The hotel's staff is a standout feature, consistently described as kind, helpful, and professional. Their warm demeanor creates an inviting atmosphere, enhancing the overall positive impression of the hotel. This exceptional service complements the hotel’s central location and other amenities.
Although parking can be a topic of concern, with a $30 per night fee considered high by some, guests find the process manageable. The easy access to nearby parking facilities helps offset some of these concerns. Additionally, the beds are generally comfortable, with some guests experiencing the most restful sleep in a long time, despite mixed feedback regarding firmness and condition.
Overall, the Hyatt Place Des Moines Downtown offers a favorable blend of convenience, comfort, and excellent hospitality, making it a recommended choice for visitors seeking to explore downtown Des Moines. Show more
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Categories
Hotel for Honeymoon
Located in the downtown area and included in luxury hotel listings, offering modern rooms and convenient access to city attractions for couples.
Family Friendly Hotel
Spacious rooms with separate living areas accommodate families comfortably. The hotel provides a complimentary breakfast and a pool, offering value and entertainment for families.
Business Hotel
This hotel is conveniently located near businesses and leisure attractions and is connected to a vast climate-controlled Skywalk. It offers 1,125 sq. ft. of meeting space.
Hotel with Parking
This hotel offers parking facilities and is located in the heart of downtown Des Moines. The spacious rooms and convenient location make it a practical choice for visitors looking to explore the city. Offers an indoor pool.
Accessible Hotel
This hotel offers accessible rooms, including options with accessible King beds and roll-in showers or tubs. It is committed to providing equal access and usability throughout the hotel for all guests.
Hotel with Gym
Hyatt Place Des Moines/Downtown has a fitness center. The hotel provides equipment for a complete workout experience.
3-Star Hotel
Centrally located, this hotel offers modern amenities and a comfortable stay. It's well-regarded for its convenience and access to downtown Des Moines.
Hotel with Indoor Pool
This downtown hotel features an indoor swimming pool and a fitness center. Free WiFi is available throughout the hotel.
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Heated Pool
Room Types
King Room with Sofa Bed - High FloorThis room includes a flat-screen TV, sofa and refrigerator.
Queen Room with Two Queen Beds and Sofa Bed - High FloorThis room includes a flat-screen TV, sofa and refrigerator.
King Room with Sofa BedThis room includes a flat-screen TV, sofa and refrigerator.
One-Bedroom King Suite with Sofa BedThis room includes a flat-screen TV, sofa and refrigerator.
Queen Room with Two Queen Beds and Sofa BedThis room includes a flat-screen TV, sofa and refrigerator.
Corner Specialty King Room with Sofa BedThis room includes a flat-screen TV, sofa and refrigerator.
King Room with Sofa Bed and Roll-In Shower - Disability AccessThis air-conditioned quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
King Room with Sofa Bed and Accessible Tub - Disability AccessThis air-conditioned quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
One-Bedroom King Suite with Sofa Bed and Roll-In Shower - Disability AccessThis air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom.
Queen Room with Two Queen Beds with Sofa Bed and Roll-In Shower - Disability AccessThis air-conditioned family room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 3 beds.
Queen Room with Two Queen Beds, Sofa Bed and Accessible TubThis air-conditioned family room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 3 beds.
Guest Reviews
7.3
Good
Location
Nestled right in the heart of downtown, Hyatt Place Des Moines Downtown offers a prime location for travelers looking to explore the dynamic city vibe. Guests consistently praise its central positioning, which provides easy walking access to popular attractions like Papajohn Sculpture Park and the Iowa State Capitol. The hotel is conveniently linked to the Des Moines skywalk, making it easier to navigate the city without braving the elements. Reviews highlight the convenience of nearby amenities, ensuring that everything one might need is within close reach, from bustling restaurants to vibrant bars. Beyond the outstanding location, the hotel is lauded for its friendly and professional staff, who contribute to an overall welcoming atmosphere. The comfortable, quiet rooms provide a peaceful retreat at the end of a busy day. With excellent breakfast offerings and easy parking just across the street, Hyatt Place Des Moines merges urban convenience with comfort and hospitality, crafting a delightful stay for its guests.
Breakfast
The breakfast experience at Hyatt Place Des Moines Downtown generally receives favorable remarks from guests, offering a satisfying start to the day. Many guests describe the breakfast as delicious and great, appreciating the nice variety and appealing presentation. The hotel stands out for providing a home-cooked feel with its approach to serving food in cookware rather than traditional steamers, which may contribute to a fresher dining experience. While some guests suggest that breakfast options could be improved, many find it to be a cut above other hotels' offerings.
Despite a few negative comments about specific items like eggs, guests typically appreciate the convenient and varied nature of the breakfast, which changes each day. The complimentary water available at all times is also noted as a plus, contributing to the overall attentive service by the friendly staff. The location of the hotel adds to the convenience, making it easy for guests to explore downtown Des Moines, delve into its dining scene, and access local attractions. Overall, Hyatt Place Des Moines Downtown offers a commendable breakfast that enhances the comfortable stay.
Rooms
Hyatt Place Des Moines Downtown offers a balanced experience when it comes to their rooms. Many guests appreciate the spaciousness, noting that the rooms are sizable, providing ample space to move around. Cleanliness is frequently mentioned as a positive attribute, with rooms being described as clean and comfortable. Guests often highlight the stunning views from their rooms, adding to the overall appeal of their stay. The hotel's facilities, in conjunction with the room features, contribute positively to the guest experience.
However, there are areas in need of attention. Some guests have noticed that certain elements, like worn carpets and old furniture, could use updates. Maintenance issues, such as leaking showers and mildew, have also been pointed out. A few guests experienced issues with cleanliness, which detracted from their stay. Nonetheless, many found the staff to be friendly and responsive, quickly addressing requests like providing extra blankets.
Overall, while the hotel has several strengths, it could enhance the guest experience by attending to some of the noted maintenance and cleanliness issues.
Beds
The beds at Hyatt Place Des Moines Downtown receive mixed reviews from guests, though notable positive comments highlight their comfort. Some guests find the beds super comfortable, describing them as the best they've experienced in a long time. These positive accounts suggest that the beds provide a restful night's sleep. However, there are mentions of beds being lumpy and mattresses being too soft, with additional comments indicating discomfort with the mattress on fold-out beds and unpleasant smells from pillows. Despite these issues, the availability of mattress pads appears to improve the experience for some guests.
Cleanliness
Hyatt Place Des Moines Downtown presents a mixed experience when it comes to its cleanliness and overall accommodation. Many guests have praised the hotel for its clean and comfortable environment, noting the friendly and attentive staff that contribute significantly to a pleasant stay. Travelers frequently comment on the spaciousness and cleanliness of the facility, which suits those seeking modern and convenient lodgings in the downtown area. The hotel’s breakfast offerings and the reasonable parking situation, given its central location, add to the positive aspects of the accommodation.
However, there are areas where the hotel could benefit from improvement. Some guests have encountered issues with the cleanliness of particular rooms, citing unvacuumed carpets and inadequately cleaned bathrooms, with problems such as mildew and dirty showers being mentioned. Concerns about the state of air intake vents and stained towels further highlight the need for a greater emphasis on housekeeping standards. Despite these shortcomings, the maintenance staff’s responsiveness in handling issues such as faulty air conditioning shows a commitment to resolving guest problems promptly.
While there are challenges related to aspects such as bedding comfort and elevator waiting times, the generally positive demeanor of the employees stands out. Hyatt Place Des Moines Downtown offers potential for a comfortable stay, provided that attention is given to refining its cleaning practices and addressing maintenance issues more consistently.
Staff
Hyatt Place Des Moines Downtown is well-regarded for its exceptional staff, as noted in numerous guest reviews. The front desk team consistently receives high praise for being kind, helpful, and attentive. Described as fantastic and stellar, the staff goes above and beyond to ensure a pleasant stay for guests. Their professionalism and warmth create a welcoming atmosphere, with many reviews noting how friendly and pleasant all the staff members are throughout the hotel. Although there was a mention of staff not always keeping the customer’s needs in mind, overall, the impression is overwhelmingly positive. The staff's supportive, attentive nature enhances the hotel's central location, making it a favorite for guests exploring downtown.
Parking
At Hyatt Place Des Moines Downtown, parking seems to be a topic of discussion among guests, with many noting the $30 per night fee as higher than expected. Visitors mentioned that while the parking process can be a bit inconvenient, walking across the street to the parking garage is manageable. Despite some previous experiences being more favorable, concerns about the cost and availability of parking persist. While there's room for improvement in terms of communication around parking, the central location of the hotel and ease of access partially compensate for the cost.
Yes, Hyatt Place Des Moines Downtown has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Hyatt Place Des Moines Downtown.
Yes, Hyatt Place Des Moines Downtown welcomes dogs.
Yes, parking facilities are available at Hyatt Place Des Moines Downtown.