Desaru, Bayu Balau Beach Resort is praised for its favorable location, offering a secluded and quiet environment with beautiful sea views. It's conveniently situated near a beach and various amenities like restaurants and shops, which adds to the overall convenience. The resort stands out for its strategic positioning, making it an excellent choice for water activities and family vacations, offering a serene escape with picturesque surroundings.
The breakfast offerings generally receive positive remarks for their delicious taste and variety, although some guests suggest more diversity and improved quality. The dinner experience is also well-received, especially for its delicious seafood and romantic candlelight dinners by the pool, despite some guests calling for higher quality and more options.
Rooms at the resort are commonly highlighted for their comfort and spaciousness with cleanliness being a strong point. Guests appreciate the quiet ambiance and functional amenities, particularly in the villas. However, there are occasional issues with maintenance, cleanliness and noise, pointing to a need for better housekeeping and maintenance.
Cleanliness across the property receives mixed feedback. While some areas like the swimming pool are well-maintained, many guests report issues such as dusty rooms, unclean sheets and poorly maintained facilities. The presence of insects and wild animals also adds to the discomfort, signaling a need for better upkeep and housekeeping.
The staff at Bayu Balau Beach Resort generally receive positive remarks for their friendliness and helpfulness, particularly the reception staff. However, some reviews mention experiences of unwelcoming behavior, indicating inconsistencies in service. Despite this, the majority of guests commend the staff's efficiency and willingness to assist.
The swimming pool is a highlight for many guests, particularly families. It is noted for its large size, cleanliness and child-friendly design, making it a popular and enjoyable feature. However, a few guests suggest more consistent maintenance.
For family vacations, the resort is seen as an ideal destination with its child-friendly environment and extensive pool facilities, including slides that delight children. Though some desire more family-oriented activities, the resort's overall atmosphere and attentive staff make it a great option for families.
Beds receive mixed reviews with many guests finding them comfortable while others note issues with cleanliness and condition, affecting sleep quality. Business travelers find the resort’s conference facilities and amenities adequate, accompanied by good customer service.
In summary, Desaru, Bayu Balau Beach Resort offers a beautiful and tranquil setting with numerous amenities, friendly staff and a family-friendly environment. However, improvements in maintenance, housekeeping and dining options could enhance the overall guest experience.