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Summary of reviewsThe hotel underSTAYtement am Schloss is set in a tranquil suburb on Dresden’s outskirts, offering a quiet retreat around 6 km from the city center. Guests appreciate the serene environment near the Elbe River, making it perfect for escaping urban noise while still being accessible by public transport. Ideal for car travelers and cyclists, it provides ample parking and proximity to major highways, though the industrial neighborhood offers limited shopping and dining options and some unappealing views.
Breakfast at the hotel is a major highlight, impressing guests with its extensive and varied buffet that often exceeds expectations. Fresh and wholesome options cater to all dietary preferences, often compared to spreads at higher-star hotels. Despite occasional crowding, the efficient staff ensures a pleasant breakfast experience. However, dinner options are limited as the hotel lacks an in-house restaurant for evening meals, although the garden bar receives positive feedback for its drinks and ambiance.
The rooms are generally appreciated for their cleanliness, spaciousness and functionality, featuring modern furnishings, practical amenities and bright decor. However, some guests find them basic and note issues like minor wear and inconsistent cleanliness in communal areas. While some rooms lack air conditioning and adequate ventilation, especially affecting comfort during warmer months, the overall room experience is satisfactory considering the affordability.
The cleanliness of the premises receives mixed reviews. While rooms are often described as clean and comfortable, attention to detail in common areas and thorough cleaning practices could be improved. Guests value the daily room service but suggest better maintenance in some areas.
Staff at underSTAYtement am Schloss are frequently praised for their friendliness, helpfulness and professionalism, creating a welcoming atmosphere. Smooth check-in and check-out processes, along with responsive service, enhance the guest experience, despite occasional mentions of staff being overworked.
The free Wi-Fi offered at the hotel has inconsistent performance with some guests finding it adequate for basic use while others report slow speeds and poor connectivity, especially in rooms.
Parking facilities are well-regarded with various secure and affordable options available. Although some guests face challenges finding spaces during peak times, ample nearby parking generally compensates.
Families find the hotel accommodating with spacious, clean rooms and a safe, accessible location. The family-friendly environment, complete with modern decor and additional seating in some rooms, makes for a cozy stay, despite basic furnishings and the lack of an elevator.
Finally, the beds receive mixed feedback with many guests finding them comfortable, yet others describe issues with mattress firmness, worn duvets and pillows. Overall, the underSTAYtement am Schloss offers a comfortable, practical lodging option, particularly for those valuing tranquility and affordability. Show more
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Guest Reviews
7.3
Good
Location
The hotel underSTAYtement am Schloss is situated in a peaceful suburb on the outskirts of Dresden, approximately 6 km from the city center. Guests appreciate the quiet and tranquil environment, which is in close proximity to the Elbe River and offers a serene riverside walk. The location is perfect for those looking to escape the hustle and bustle of the city, yet it remains conveniently accessible by public transportation, such as buses and trams, which are typically a 10-15 minute walk from the hotel.
While the location is favored for its calm and quiet neighborhood, ideal for cyclists and those stopping over for a night, it does have its drawbacks. Some guests found the area somewhat removed from the main attractions and noted that it lacks shopping and dining options, being more industrial and residential in nature. Additionally, there were comments about the not-so-pleasant views of industrial buildings and dilapidated surroundings.
The hotel's access to major highways makes it convenient for travelers by car, offering ample parking on site. Despite being somewhat far from the city center, guests found the connections to be reliable with the trip to central Dresden taking about 30-40 minutes by public transport. The Elbepark shopping center and the Übigau Castle are also easily reachable, adding to the locale's appeal.
In summary, underSTAYtement am Schloss provides a quiet, suburban retreat with good transport links to Dresden's city center, making it a suitable choice for those seeking a restful stay away from urban noise and particularly convenient for car travelers and cyclists. However, potential guests should be prepared for limited nearby amenities and a less vibrant neighborhood.
Breakfast
At underSTAYtement am Schloss, the breakfast experience consistently receives high marks from guests, often exceeding expectations. Many appreciate the extensive range of choices available at the breakfast buffet, noting that the offerings are both abundant and varied. The selection includes fresh fruits, vegetables, salads, yogurt, muesli, a variety of cold cuts and cheeses and a wide array of beverages including multiple milk alternatives. Fresh bread rolls, scrambled eggs and diverse cereals also feature prominently.
Guests describe the breakfast as delicious, comprehensive and delivering excellent value for money. It’s often compared favorably to the spreads found in higher-star hotels with some even equating it to a 5-star level. The balance and freshness of the ingredients, combined with the diversity of options, ensure there is something to please everyone, from vegetarians to those with gluten-free needs.
While the breakfast rooms can get crowded at peak times, the efficient staff ensures that food is consistently replenished and tables are quickly cleared and prepared for new guests. Despite rare mentions of less-than-optimal elements such as small breakfast rooms or occasional low-quality items, the general consensus remains overwhelmingly positive. The breakfast at underSTAYtement am Schloss not only meets but often surpasses the expectations of many travelers, making it a highlight of their stay.
Dinner
underSTAYtement am Schloss offers a charming pub and restaurant with a garden bar that is particularly popular with passing cyclists, serving a variety of drinks, including beer and homemade lemonade. Although the reviews frequently mention the lack of an in-house restaurant for evening meals and the absence of nearby dining options, guests who did manage to dine at the property reported that the food was delicious. However, it is clear that many visitors were taken aback by the difficulty in finding a restaurant nearby in the evening, highlighting the limited availability of food and drink options both onsite and in the vicinity. Some guests noted that snacks and drinks were advertised but not currently available, adding to their dining challenges.
By only serving breakfast, underSTAYtement am Schloss misses an opportunity to fully cater to its guests' dining needs. Reviewers suggested that converting the breakfast room into a bar during the evening would significantly enhance their experience. Despite these drawbacks, the garden bar’s ambiance and the quality of drinks have received positive feedback, contributing to a generally pleasant, though somewhat limited, dining experience.
Rooms
'underSTAYtement am Schloss' offers a variety of room experiences that cater to different needs, showcasing a blend of functionality and cleanliness. Overall, the rooms are frequently praised for their cleanliness and spaciousness with many guests appreciating the large sizes, modern furnishings and practical amenities like fridges and kettles. The bright and modern color schemes of the rooms add to a pleasant atmosphere.
However, the rooms are described as somewhat basic and simple, perfectly suited for a short stay or as a transit point. Despite being functional, some rooms have shown signs of wear and tear, such as damaged equipment, poorly attached shelves and minor cleanliness issues like cobwebs or stains. The cleanliness, while generally good, occasionally falls short of expectations.
The rooms can be cozy but are sometimes reported as cramped, especially for longer stays. Ventilation in bathrooms can be poor and certain rooms face issues like a lack of sufficient power sockets or inconsistent shower temperatures.
Location-wise, the hotel is conveniently situated for accessing the Elbe Cycle Path, though it does require some effort to reach the city center. The lack of an elevator and air conditioning, particularly on the top floors, can be challenging during warmer months. Despite these drawbacks, many guests find the overall experience at 'underSTAYtement am Schloss' to be satisfactory, particularly when considering its affordability and the essential comforts provided.
Beds
Guest reviews of 'underSTAYtement am Schloss' offer a diverse mix of feedback about the hotel’s beds. The majority of guests found the beds to be comfortable, often highlighting adjectives like "very comfortable," "super comfortable," and "cozy." Many mentioned the beds were spacious and the mattresses pleasant, contributing to a good night’s sleep.
However, there were also points of critique. Several guests noted that some beds were too soft or too hard with complaints about mattresses being either too worn out or saggy. Thin duvets and lumpy or old pillows were common themes, detracting from the overall sleep experience for some visitors. Additionally, bed-specific issues such as creaking, the absence of toppers and the tendency of mattresses to dip or sag were pointed out.
For families, the provision of bedding for every person and availability of cots were appreciated, although the setup of double beds made from two singles was occasionally problematic due to gaps. Cleanliness of the bed sheets was generally praised, despite isolated comments about stained bed frames and linens.
In summary, while many guests enjoyed a comfortable and restful sleep thanks to the hotel's beds, there is room for improvement, particularly in mattress quality and pillow comfort.
Cleanliness
UnderSTAYtement am Schloss has managed to create a generally favorable impression regarding cleanliness among its guests. Visitors consistently describe the rooms as clean, tidy and often spacious. Many noted that the rooms are not only clean but also well-furnished and functional, contributing to a comfortable stay. The daily cleaning service is appreciated with some guests mentioning that fresh towels are provided every day.
However, the cleanliness of common areas such as corridors, stairways and under beds has received mixed reviews. Several guests pointed out issues like dusty corners, sticky floors and dirty carpets in various parts of the hotel. Problematic situations included remnants from previous guests, poorly cleaned items and cobwebs in corners and on ceilings. Bathrooms also showed inconsistencies with some guests finding them spotless while others encountered issues like mold, hair and dirty grout.
While many guests found the hotel's cleanliness adequate and in line with the price point, some felt that there were areas needing improvement, particularly in thoroughness and attention to detail. Despite these criticisms, the overall consensus leans towards a clean and well-maintained property, though it could benefit from more consistent and meticulous cleaning practices across all areas.
Staff
The guest reviews paint a glowing picture of the staff at underSTAYtement am Schloss. An overwhelmingly positive sentiment is evident throughout with many guests emphasizing the friendliness, helpfulness and accommodating nature of the staff. Descriptors such as polite, welcoming and pleasant frequently recur, suggesting that the staff consistently contribute to a welcoming atmosphere.
The professionalism and efficiency of the staff are also highlighted, especially at the reception where smooth check-in and check-out experiences were common. Guests appreciated the staff's responsiveness to concerns and their ability to coordinate well between shifts. The staff's efforts to promptly refill and clear tables during breakfast were also noted.
Instances where staff went above and beyond to assist guests were particularly appreciated with some mentions of successful aid in resolving issues or providing extra support. Staff members were commended for their diligent service, contributing to a pleasant and stress-free stay for many visitors.
While the majority of the reviews reflected positive experiences, a few noted inconsistencies, such as some reception staff being inattentive or appearing overworked. However, these instances were outweighed by the numerous mentions of staff being very friendly, courteous and professional. Overall, the reviews highlight a warm and competent team dedicated to providing excellent service at underSTAYtement am Schloss.
Wi-Fi
At underSTAYtement am Schloss, guests benefit from complimentary Wi-Fi access throughout their stay. However, the feedback on the Wi-Fi quality is mixed. While some guests found the Wi-Fi to be stable and good in their rooms, others reported significant issues with slow speeds and poor connectivity. Several reviews indicated that the internet connection was weak, slow or even unusable at times, especially in individual rooms. Some visitors could only access the Wi-Fi in common areas like hallways. Although the internet is free, its performance varied greatly and many expressed the need for improvements to meet current standards. Despite these challenges, a few guests still rated it as acceptable or suitable for basic browsing.
Parking
Parking at 'underSTAYtement am Schloss' has generally positive aspects but comes with a few caveats. The hotel offers a range of parking options including on-site, private and guarded lots, ensuring convenience and security for guests. Parking at the hotel costs an additional €5 per night, which many guests find reasonable and affordable compared to city center rates.
There are plenty of parking spaces available right next to the hotel with some free parking options nearby offering further flexibility. The parking lot is spacious and video-surveyed, enhancing security. Guests appreciate the easy access and the convenience of parking directly in front of the hotel entrance.
However, availability can be a concern during peak times, leading to some difficulties in finding spots on the premises. When the hotel parking is full, it is possible to find alternative parking within a short walking distance. Although some reviews mention overcrowded and limited spaces, ample parking in the surrounding area often compensates for this.
Overall, while parking at 'underSTAYtement am Schloss' is convenient and secure with sufficient options both on and off-site, guests should be prepared for an additional fee and occasional challenges with availability.
Family
The hotel 'underSTAYtement am Schloss' is a highly recommended destination for families looking for a comfortable stay. Guests consistently praised the spacious and clean family rooms, which are ideal for various family configurations, whether for a family of three, four or even those traveling with pets. Families found the accommodation cozy with modern and colorful decor that kids particularly enjoyed.
The environment is notably family-friendly, making it suitable for short stays, layovers or extended vacations. Despite some mentions of basic furnishings and small bathrooms in some units, the rooms were generally described as comfortable and functional with additional seating in some and tea facilities in family rooms.
The hotel's safe and easily accessible location, close to the city center via public transport, adds to its appeal. Families appreciated the playground nearby and the overall quiet and accommodating atmosphere. The staff received positive feedback for their friendly service, creating a welcoming environment for all guests.
Though some found the equipment in the family rooms could be improved to better suit family needs and noted the lack of elevator, the overall value and suitability of the hotel for families with children and pets stood out. With options for 3 and 4-bed rooms and a good value for money, 'underSTAYtement am Schloss' is an excellent choice for families seeking a practical and enjoyable lodging experience.
Dog Friendly
UnderSTAYtement am Schloss has garnered positive feedback from its guests, particularly those traveling with dogs. The hotel is praised for being dog-friendly with many reviewers appreciating that they could bring their pets without hassle. Pets are generally welcomed warmly by the staff and there is a small fee of €10 per night for bringing a dog.
The hotel provides a clean and comfortable environment for dog-owning families with amenities that cater to pets. Guests mentioned the convenience of nearby green spaces and dog parks for walking their pets. Notably, travelers enjoy the pet-friendly accommodations and the accessible facilities around the hotel, making it ideal for families with children and furry friends.
However, a few guests noted minor issues such as the presence of spiders in some rooms and the hotel imposing a fee for pets, but these did not seem to significantly affect the overall positive sentiment.
Overall, underSTAYtement am Schloss is regarded as a pet-friendly establishment with accommodating staff and suitable amenities for those traveling with dogs, despite a few minor drawbacks.
No, underSTAYtement am Schloss doesn't have any pool.
No, a spa isn't available at underSTAYtement am Schloss.
Yes, underSTAYtement am Schloss welcomes dogs.
Yes, parking facilities are available at underSTAYtement am Schloss.
No, underSTAYtement am Schloss doesn't have a gym.