The Burlington Hotel
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Summary of reviewsThe Burlington Hotel, located along Eastbourne's picturesque seafront, is frequently lauded for its prime location and excellent sea views. Its positioning provides easy access to both the pier and the beach, making it an excellent choice for those looking to explore the coastal town by foot. The close proximity to shops, cafes, pubs and restaurants further enhances its convenience for guests.
Breakfast at The Burlington Hotel is highly appreciated with a wide variety of hot and cold items available, including gluten-free options. Guests often describe the buffet as delicious and well-prepared, though some suggest improvements in variety and temperature consistency. Despite minor critiques, the breakfast service is generally praised for its quality and friendly staff.
Dinner receives favorable feedback, particularly for its presentation and value with many finding the evening meals delicious and well worth the money. The bar menu is also a hit among guests, offering a good alternative to the main restaurant. However, there are some calls for more variety, particularly for vegetarians and improvements in service speed and menu options.
The rooms are described as spacious and clean with many guests enjoying the sea views and comfortable beds. Though the decor is seen as dated and in need of modernization, the large and airy spaces provide comfort and essential amenities. Some minor inconveniences like inconsistent room temperatures and noise levels are noted, but overall, the rooms offer good value.
Cleanliness at The Burlington Hotel receives mixed reviews. While many guests find their rooms and common areas well-maintained and tidy, others point out issues like stained carpets and mold in bathrooms. Regular maintenance and a thorough cleaning regime could address these concerns and enhance the guest experience.
The staff at The Burlington Hotel are often highlighted as a key asset with most guests appreciating their friendliness and helpfulness. The reception, breakfast and housekeeping teams receive high marks, contributing to a pleasant stay. A few reviews mention instances of overwhelmed staff during busy times, but overall, the team is seen as professional and accommodating.
WiFi at the hotel generally receives positive feedback for its strength and reliability, although some guests encounter occasional connectivity issues and slow speeds.
The beach's proximity is a significant draw for many visitors, offering stunning views and easy access for morning walks or relaxation by the sea. The hotel's historic charm and superb beach access make it a popular choice among guests.
Parking is conveniently located at the rear of the hotel with many finding it secure and easy to use. Some guests mention the additional fee for parking, but most appreciate the availability of spaces, especially in the busy surrounding area.
In summary, The Burlington Hotel stands out for its excellent location, friendly staff and generally good dining and room experiences with opportunities for improvements in cleanliness and modernization to further enhance guest satisfaction.
Categories
Breakfast at The Burlington Hotel is highly appreciated with a wide variety of hot and cold items available, including gluten-free options. Guests often describe the buffet as delicious and well-prepared, though some suggest improvements in variety and temperature consistency. Despite minor critiques, the breakfast service is generally praised for its quality and friendly staff.
Dinner receives favorable feedback, particularly for its presentation and value with many finding the evening meals delicious and well worth the money. The bar menu is also a hit among guests, offering a good alternative to the main restaurant. However, there are some calls for more variety, particularly for vegetarians and improvements in service speed and menu options.
The rooms are described as spacious and clean with many guests enjoying the sea views and comfortable beds. Though the decor is seen as dated and in need of modernization, the large and airy spaces provide comfort and essential amenities. Some minor inconveniences like inconsistent room temperatures and noise levels are noted, but overall, the rooms offer good value.
Cleanliness at The Burlington Hotel receives mixed reviews. While many guests find their rooms and common areas well-maintained and tidy, others point out issues like stained carpets and mold in bathrooms. Regular maintenance and a thorough cleaning regime could address these concerns and enhance the guest experience.
The staff at The Burlington Hotel are often highlighted as a key asset with most guests appreciating their friendliness and helpfulness. The reception, breakfast and housekeeping teams receive high marks, contributing to a pleasant stay. A few reviews mention instances of overwhelmed staff during busy times, but overall, the team is seen as professional and accommodating.
WiFi at the hotel generally receives positive feedback for its strength and reliability, although some guests encounter occasional connectivity issues and slow speeds.
The beach's proximity is a significant draw for many visitors, offering stunning views and easy access for morning walks or relaxation by the sea. The hotel's historic charm and superb beach access make it a popular choice among guests.
Parking is conveniently located at the rear of the hotel with many finding it secure and easy to use. Some guests mention the additional fee for parking, but most appreciate the availability of spaces, especially in the busy surrounding area.
In summary, The Burlington Hotel stands out for its excellent location, friendly staff and generally good dining and room experiences with opportunities for improvements in cleanliness and modernization to further enhance guest satisfaction.
Hotel near Golf Courses
The Burlington Hotel is listed among hotels near both Eastbourne Downs Golf Club and Willingdon Golf Club. This indicates its convenient location for accessing these prominent golf facilities.
Hotel near The Beach
Situated on Grand Parade, this hotel is close to the beach. It offers easy access to the seafront and local amenities.
Dog Friendly Hotel
The Burlington Hotel in Eastbourne is dog-friendly and offers sea views. The hotel is close to the beach, making it suitable for dog owners.
Hotel near Nightlife Spots
Found on Grand Parade in Eastbourne, The Burlington Hotel is close to Eastbourne's nightlife. The hotel itself features a bar and is within walking distance of other bars and restaurants.
Hotel with Parking
The Burlington Hotel provides on-site parking for a daily charge, offering guests the convenience of parking at the hotel, although availability may vary.
Cheap Hotel
The Burlington Hotel is listed among cheap hotels in Eastbourne. It offers a central location and essential amenities at a more affordable price.
Family Friendly Hotel
3-Star Hotel
Guest Reviews
Located in a prime spot along Eastbourne's picturesque seafront, The Burlington Hotel boasts one of the best locations for those looking to immerse themselves in the coastal charm of this vibrant town. Guests frequently highlight the hotel's excellent positioning, right across from the iconic pier, providing breathtaking sea views and easy access to the beach.
A short stroll from the hotel leads to a variety of local amenities, including shops, cafes, pubs and restaurants, making it a convenient base for exploring the town. The proximity to the pier, beach and town center ensures that all major attractions and necessities are within walking distance, making it ideal for visitors wanting to explore Eastbourne on foot.
The hotel's traditional seaside charm is complemented by a serene atmosphere, perfect for morning walks along the coast or simply admiring the view from a sea-facing room. Visitors praise the easy access to public transport, which is beneficial for further excursions into the surrounding areas.
In summary, The Burlington Hotel's location is repeatedly cited as its standout feature, offering unparalleled convenience and stunning views, making it an excellent choice for anyone visiting Eastbourne.
The breakfast offerings at The Burlington Hotel have received considerable praise from guests, highlighting a range of positives. Many guests appreciated the very good, plentiful and varied selection available, often describing it as lovely, great and even exceptional. The buffet breakfast was a common favorite with numerous reviews underscoring the extensive choice of both hot and cold items, including gluten-free options, cereals, pastries and traditional English breakfast fare.
The quality of the food generally received high marks with several guests noting that the breakfast was delicious, tasty and well-prepared. The abundance and freshness were also commended with remarks about the consistent replenishment of items and a self-service format that worked well for many visitors.
Despite the overall positive feedback, some reviews pointed out areas for improvement. A few guests mentioned the limited variety, bland taste and longing for specific items like fried or poached eggs. There were also sporadic mentions of breakfast quality being inconsistent with some guests experiencing lukewarm food or a lack of certain options like fresh fruit and vegan or halal alternatives.
Service at breakfast generally received positive remarks with friendly and helpful staff contributing to a pleasant breakfast experience. However, there were occasional comments about rushed service and wait times for certain items.
In summary, The Burlington Hotel’s breakfast is predominantly well-regarded for its variety, quality and quantity, although minor improvements could enhance the overall dining experience.
Despite some mixed reviews, the dining experience at The Burlington Hotel generally receives favorable feedback from guests, particularly when it comes to the evening meals. Many guests describe the dinner offerings as very good, delicious and well worth the money. The presentation of the food is often praised with one review specifically highlighting the good quality and value of a three-course dinner.
The bar menu also gets commendations for its quality with some describing the food there as amazing and good. Several reviewers appreciated the variety and taste of meals available at the bar, considering it a good alternative to the main restaurant. Additionally, the fixed menu at the bar and the reasonable prices add to the positive dining experience.
However, there are areas where the dining experience could improve. A common critique is the limited and repetitive nature of the dinner menu. Some guests felt the options were sparse and would benefit from more variety, particularly for vegetarians. The food has been described as sometimes pre-cooked and processed, which detracts from its appeal for some visitors. Concerns about customer service and rushed meal experiences were also noted with plates being cleared too quickly by the staff.
The breakfast experience, in contrast, received more negative reviews. Some guests found the buffet to be unsatisfactory with items not being replenished quickly enough and the food not always served hot.
In summary, while The Burlington Hotel's food quality, especially for evening meals, is generally appreciated, there are recurrent themes of wanting more variety and improvements in service to enhance the overall dining experience.
The rooms at The Burlington Hotel offer a mix of experiences, largely falling into the categories of spaciousness and cleanliness with many guests highlighting the impressive sea views. Spaciousness is a recurrent positive note with numerous mentions of large, airy rooms that provide ample space for comfort. Many guests appreciated the clean and tidy state of the rooms and some mentioned that the superior sea view rooms are particularly worth the upgrade for their expansive views.
However, the decor and overall condition of the rooms seem to be dated with multiple reviews noting that the rooms and facilities would benefit from refurbishment and modernisation. Issues such as old and rattling windows, dated bathrooms and a general need for updating were common themes. Some specific comments mentioned visible damp patches, stained carpets and shabby interiors.
Comfort also came through as a significant advantage with comfortable beds frequently praised. Guests mentioned the presence of essential amenities and noted that rooms generally had what was needed for a stay, including good room service. Nevertheless, recurring issues like inconsistent room temperatures, poorly lit spaces and noise levels detracted from some experiences.
Despite the mix of feedback, the hotel's prime location near the sea, combined with the room sizes and cleanliness, render it good value for money for many visitors. With a bit of attention to updating and refinement, The Burlington Hotel's potential for excellence becomes evident.
Guest feedback about the beds at The Burlington Hotel generally indicates a positive experience with many reviewers praising the comfortable and clean beds and linens. Phrases such as comfortable bed, comfy bed and very comfortable bed are frequently mentioned, suggesting that most guests found the beds to their liking.
Reviewers noted that both beds and linens were clean and well-maintained. Although some guests experienced discomfort due to personal preferences, such as a preference for firmer mattresses or additional pillows, most comments highlighted the exceptional comfort of the beds. Several reviews also pointed out that the hotel was accommodating with requests for additional pillows, contributing to the overall comfort.
However, a few guests mentioned specific issues such as the beds being too small or the mattresses being quite hard or lumpy. These comments suggest occasional inconsistencies in bed quality. Despite this, the general consensus remains that the beds were comfortable, clean and contributed to a pleasant stay.
In summary, while there are minor points that could be improved, the beds at The Burlington Hotel largely meet guest expectations for comfort and cleanliness, ensuring a restful experience for most visitors.
The Burlington Hotel has received mixed reviews regarding its cleanliness, presenting a varied guest experience. On a positive note, many guests have praised the hotel for its clean and comfortable beds, spotless rooms and fresh linens. Daily cleaning of rooms and common areas is noted with several reviews highlighting the overall good cleanliness and tidy maintenance in some areas. Guests appreciate the friendly staff and the clean, functional rooms and many found their accommodations comfortable with some describing the rooms as very clean and spacious.
However, there are notable concerns that cannot be overlooked. Several guests pointed out issues with stained carpets, mold in bathrooms and dusty areas that required more attention to detail. The overall appearance of the hotel was often described as dated with mentions of grubby paintwork, old windows and needed refurbishments. Bathrooms, in particular, had multiple complaints ranging from unpleasant odors to unclean fixtures and some facilities, like toilets and showers, were found wanting in terms of cleanliness.
Inconsistencies in housekeeping practices were also mentioned with some guests reporting minimal room servicing and specific instances of rooms and common areas not being adequately cleaned. The presence of stained curtains, dirty windows and unclean crockery and cutlery at breakfast were recurring issues. Despite renovated areas, there is a pressing need for deep cleaning and maintenance to meet guests' expectations consistently across the board.
In summary, while The Burlington Hotel offers clean and comfortable spaces for many guests, there are significant areas in dire need of improvement to ensure a uniformly positive experience. Regular maintenance and a thorough cleaning regime could address the concerns raised and enhance the overall guest experience.
Guests of The Burlington Hotel frequently commend the staff for their friendliness and helpfulness. Reviewers consistently describe the staff as friendly, very friendly and extremely helpful. The reception staff, in particular, receive high marks for being attentive, efficient, polite and accommodating. Guests noted that the breakfast and housekeeping teams were also very pleasant and meticulous. The overall sentiment leans heavily towards an excellent customer service experience with staff going above and beyond to assist guests, making their stay more comfortable and enjoyable.
Instances of staff members being unhelpful or rude were mentioned but appear to be in the minority compared to the positive experiences. The occasional mention of overwhelmed staff during busy times was noted, as well as the need for customer service training for some receptionists. Despite this, the majority of guests highlighted the staff's cheery disposition, their willingness to help and their professional yet kind approach.
Special mention goes to individual staff members, such as Danielle, Joe and Inke, who were particularly recognized for their exceptional service. The entertainment and dining staff also received praise for their efforts to enhance the guest experience. Overall, the Burlington Hotel staff are seen as a significant asset, contributing to the hotel's warm and welcoming atmosphere.
The Burlington Hotel's wifi receives mixed feedback from guests with many highlighting the strong and reliable internet access as a high point of their stay. Several reviews mention that the wifi was very good, easy to log into and had a good signal, even reaching the 4th floor without issues. Guests also noted that the wifi worked reasonably well and was strong enough for their needs.
However, some guests faced challenges with the wifi. A few reviews pointed out poor signal strength, unreliable connections and difficulties in automatically connecting to the service. For some, the broadband was too slow and in certain cases, the connection issues affected their ability to watch TV, which wasn't compatible with streaming services like Netflix.
Despite these occasional hiccups, most reviews reflect a positive experience with the hotel's wifi, emphasizing its availability and overall satisfactory performance. Issues encountered were sometimes resolved with assistance from the reception, ensuring guests could still stay connected during their visit.
Located just steps away from the beach, The Burlington Hotel offers an ideal getaway for beach lovers. With its prime position on the seafront, guests can enjoy breathtaking views overlooking the pier and coastline. Many rooms at the hotel boast spectacular sea views and early risers can catch a stunning sunrise over the ocean with ease. The convenience of being right across the street from the beach makes it perfect for morning walks along the coast or a weekend break beside the sea.
The hotel's proximity to the city center, promenade and high street ensures that all amenities are within easy reach. Guests have highlighted the lovely beach and promenade as excellent spots for relaxation and exploration. Despite some mentions of the hotel needing slight modernizing, the historic charm and superb beach access make it a hit among visitors. Additionally, friendly and helpful staff enhance the overall wonderful experience.
Whether you're looking for a refreshing sea breeze, the soothing sounds of the waves or a picturesque view from the comfort of your room, The Burlington Hotel offers a fantastic location to take in the natural beauty of the coast.
The Burlington Hotel features convenient parking facilities with a car park located at the rear of the hotel. Guests have generally found the parking handy and easy to use with plenty of available spaces. The hotel's own private car park has been a significant plus for many visitors, saving them the hassle of finding a spot elsewhere. The parking is described as secure, comfortable and close to the hotel, enhancing the overall guest experience.
However, the parking does come with a fee, typically around £6 per 24 hours or £5 per night, which some guests found reasonable while others felt it was an added expense. Despite the charge, the availability of pre-bookable and on-site parking was appreciated. Occasionally, the parking area can get crowded and some guests noted that the limited and small car park could be challenging during peak times. For those who couldn't find a spot, there are alternatives like street parking nearby or an NCP car park around the corner.
Overall, The Burlington Hotel’s parking facilities are well-received with most guests finding them to be a convenient and significant benefit, especially considering the cost and availability of parking in the surrounding area.
The Burlington Hotel has garnered praise for its family-friendly environment, making it an ideal destination for visitors with children. Families found the atmosphere welcoming and comfortable with numerous reviews highlighting the spacious and clean family rooms. The hotel's prime seafront location adds to its attractiveness, allowing guests to enjoy scenic views and convenient access to coastal activities. Guests appreciated the larger, well-maintained family rooms with some even offering views of the sea and pier.
The hotel offers good entertainment suitable for all ages, ensuring that children and adults alike remain engaged. The helpful staff contribute significantly to a pleasant stay, providing valuable local advice and creating a supportive environment. Multi-generational family groups found the experience pleasurable with many mentioning the memorable New Year party as a highlight.
Despite a few logistical hiccups, such as families being allocated rooms on different floors or experiencing noise, the overall consensus remains positive. The Burlington Hotel's focus on family-centric amenities and services make it a suitable choice for a family holiday.
The Burlington Hotel boasts proximity to some excellent golf courses, making it an ideal spot for golf enthusiasts. Guests have praised the courses nearby for their perfect and pleasant turf, providing an interesting and enjoyable experience. The views of the golf courses add to the appeal with several guests recommending them highly. Whether one is a seasoned golfer or simply enjoys a small game of putt-putt, the nearby golfing options do not disappoint. The convenient location and quality of the courses make it a highly recommended destination for players looking to combine a comfortable stay with a fantastic golfing experience.
Located in a central location, The Burlington Hotel is a prime spot for enjoying the vibrant nightlife of the area. Guests frequently mention the convenience of being close to numerous bars, pubs and shops, making it easy to explore all the surrounding night activities. The nightlife scene is highlighted as fantastic, amazing and exciting, offering plenty of evening relaxation and enjoyable nightly activities. Positive notes include good bar entertainment, lively male and female entertainers and fun DJs that make for great evening amusement. Although there are some mentions of late-night noise from nearby streets and the beach and slightly steep bar prices, the overall experience of the nightlife around The Burlington Hotel is deemed fun and enjoyable by guests. The hotel itself enhances the experience with its own evening entertainment, including a good bar with a singer and DJs, contributing to nighttime joy and relaxation.
The Burlington Hotel, located on the central seafront, positions itself as a budget-friendly option that meets the basic expectations of a three-star establishment. This grand old hotel, despite being a little run down and in need of some updates and maintenance, exudes a charming boutique style. Its decor is undeniably tired and could benefit from some TLC, echoing the sentiment that it deserves its three-star rating.
Guests appreciate that the overall cleanliness is up to a three-star standard. Even though the condition of the building reflects its age with some areas noticeably worn-out, the rooms are maintained satisfactorily for this category. The simple and modest three-star amenities make the stay comfortable, if not luxurious.
The Burlington Hotel provides good value for money, especially given its very reasonable pricing. The service can occasionally be disorganized and the hotel would benefit from an increase in housekeeping staff. Despite these drawbacks, it offers an early start to breakfast, a feature particularly appreciated by guests.
Overall, this hotel meets the basic expectations for a three-star rating. With a little more renovation and maintenance, it has the potential to elevate the guest experience significantly. While it might not rival more modern establishments, its historic charm and central location make it an adequate choice for those seeking budget accommodations with character.
The Burlington Hotel stands out as a highly accommodating destination for travelers with dogs. The hotel is praised for its pet-friendly nature, permitting dogs to stay for a reasonable fee of £10 per night. Many guests noted that pets were made to feel especially welcome with staff being attentive to pet needs and providing dog-friendly rooms. Extra conveniences for pets are available and guide dogs are also welcome.
The establishment features superior rooms with lovely seaside views, a hit among visitors. The hotel's welcoming attitude towards pets created positive experiences for those traveling with furry companions. However, there were a few minor negatives mentioned, such as finding dog biscuits on the floor and a bed that smelled of dogs. Additionally, some guests were disappointed by the rule barring dogs from the restaurant after paying for their pet's stay.
Overall, for a comfortable stay with sea views and noted pet-friendly services, The Burlington Hotel remains a favored spot, particularly appealing to guests traveling with dogs.
Location Show Map
Location
A short stroll from the hotel leads to a variety of local amenities, including shops, cafes, pubs and restaurants, making it a convenient base for exploring the town. The proximity to the pier, beach and town center ensures that all major attractions and necessities are within walking distance, making it ideal for visitors wanting to explore Eastbourne on foot.
The hotel's traditional seaside charm is complemented by a serene atmosphere, perfect for morning walks along the coast or simply admiring the view from a sea-facing room. Visitors praise the easy access to public transport, which is beneficial for further excursions into the surrounding areas.
In summary, The Burlington Hotel's location is repeatedly cited as its standout feature, offering unparalleled convenience and stunning views, making it an excellent choice for anyone visiting Eastbourne.
Breakfast
The quality of the food generally received high marks with several guests noting that the breakfast was delicious, tasty and well-prepared. The abundance and freshness were also commended with remarks about the consistent replenishment of items and a self-service format that worked well for many visitors.
Despite the overall positive feedback, some reviews pointed out areas for improvement. A few guests mentioned the limited variety, bland taste and longing for specific items like fried or poached eggs. There were also sporadic mentions of breakfast quality being inconsistent with some guests experiencing lukewarm food or a lack of certain options like fresh fruit and vegan or halal alternatives.
Service at breakfast generally received positive remarks with friendly and helpful staff contributing to a pleasant breakfast experience. However, there were occasional comments about rushed service and wait times for certain items.
In summary, The Burlington Hotel’s breakfast is predominantly well-regarded for its variety, quality and quantity, although minor improvements could enhance the overall dining experience.
Dinner
The bar menu also gets commendations for its quality with some describing the food there as amazing and good. Several reviewers appreciated the variety and taste of meals available at the bar, considering it a good alternative to the main restaurant. Additionally, the fixed menu at the bar and the reasonable prices add to the positive dining experience.
However, there are areas where the dining experience could improve. A common critique is the limited and repetitive nature of the dinner menu. Some guests felt the options were sparse and would benefit from more variety, particularly for vegetarians. The food has been described as sometimes pre-cooked and processed, which detracts from its appeal for some visitors. Concerns about customer service and rushed meal experiences were also noted with plates being cleared too quickly by the staff.
The breakfast experience, in contrast, received more negative reviews. Some guests found the buffet to be unsatisfactory with items not being replenished quickly enough and the food not always served hot.
In summary, while The Burlington Hotel's food quality, especially for evening meals, is generally appreciated, there are recurrent themes of wanting more variety and improvements in service to enhance the overall dining experience.
Rooms
However, the decor and overall condition of the rooms seem to be dated with multiple reviews noting that the rooms and facilities would benefit from refurbishment and modernisation. Issues such as old and rattling windows, dated bathrooms and a general need for updating were common themes. Some specific comments mentioned visible damp patches, stained carpets and shabby interiors.
Comfort also came through as a significant advantage with comfortable beds frequently praised. Guests mentioned the presence of essential amenities and noted that rooms generally had what was needed for a stay, including good room service. Nevertheless, recurring issues like inconsistent room temperatures, poorly lit spaces and noise levels detracted from some experiences.
Despite the mix of feedback, the hotel's prime location near the sea, combined with the room sizes and cleanliness, render it good value for money for many visitors. With a bit of attention to updating and refinement, The Burlington Hotel's potential for excellence becomes evident.
Beds
Reviewers noted that both beds and linens were clean and well-maintained. Although some guests experienced discomfort due to personal preferences, such as a preference for firmer mattresses or additional pillows, most comments highlighted the exceptional comfort of the beds. Several reviews also pointed out that the hotel was accommodating with requests for additional pillows, contributing to the overall comfort.
However, a few guests mentioned specific issues such as the beds being too small or the mattresses being quite hard or lumpy. These comments suggest occasional inconsistencies in bed quality. Despite this, the general consensus remains that the beds were comfortable, clean and contributed to a pleasant stay.
In summary, while there are minor points that could be improved, the beds at The Burlington Hotel largely meet guest expectations for comfort and cleanliness, ensuring a restful experience for most visitors.
Cleanliness
However, there are notable concerns that cannot be overlooked. Several guests pointed out issues with stained carpets, mold in bathrooms and dusty areas that required more attention to detail. The overall appearance of the hotel was often described as dated with mentions of grubby paintwork, old windows and needed refurbishments. Bathrooms, in particular, had multiple complaints ranging from unpleasant odors to unclean fixtures and some facilities, like toilets and showers, were found wanting in terms of cleanliness.
Inconsistencies in housekeeping practices were also mentioned with some guests reporting minimal room servicing and specific instances of rooms and common areas not being adequately cleaned. The presence of stained curtains, dirty windows and unclean crockery and cutlery at breakfast were recurring issues. Despite renovated areas, there is a pressing need for deep cleaning and maintenance to meet guests' expectations consistently across the board.
In summary, while The Burlington Hotel offers clean and comfortable spaces for many guests, there are significant areas in dire need of improvement to ensure a uniformly positive experience. Regular maintenance and a thorough cleaning regime could address the concerns raised and enhance the overall guest experience.
Staff
Instances of staff members being unhelpful or rude were mentioned but appear to be in the minority compared to the positive experiences. The occasional mention of overwhelmed staff during busy times was noted, as well as the need for customer service training for some receptionists. Despite this, the majority of guests highlighted the staff's cheery disposition, their willingness to help and their professional yet kind approach.
Special mention goes to individual staff members, such as Danielle, Joe and Inke, who were particularly recognized for their exceptional service. The entertainment and dining staff also received praise for their efforts to enhance the guest experience. Overall, the Burlington Hotel staff are seen as a significant asset, contributing to the hotel's warm and welcoming atmosphere.
Wi-Fi
However, some guests faced challenges with the wifi. A few reviews pointed out poor signal strength, unreliable connections and difficulties in automatically connecting to the service. For some, the broadband was too slow and in certain cases, the connection issues affected their ability to watch TV, which wasn't compatible with streaming services like Netflix.
Despite these occasional hiccups, most reviews reflect a positive experience with the hotel's wifi, emphasizing its availability and overall satisfactory performance. Issues encountered were sometimes resolved with assistance from the reception, ensuring guests could still stay connected during their visit.
Beach
The hotel's proximity to the city center, promenade and high street ensures that all amenities are within easy reach. Guests have highlighted the lovely beach and promenade as excellent spots for relaxation and exploration. Despite some mentions of the hotel needing slight modernizing, the historic charm and superb beach access make it a hit among visitors. Additionally, friendly and helpful staff enhance the overall wonderful experience.
Whether you're looking for a refreshing sea breeze, the soothing sounds of the waves or a picturesque view from the comfort of your room, The Burlington Hotel offers a fantastic location to take in the natural beauty of the coast.
Parking
However, the parking does come with a fee, typically around £6 per 24 hours or £5 per night, which some guests found reasonable while others felt it was an added expense. Despite the charge, the availability of pre-bookable and on-site parking was appreciated. Occasionally, the parking area can get crowded and some guests noted that the limited and small car park could be challenging during peak times. For those who couldn't find a spot, there are alternatives like street parking nearby or an NCP car park around the corner.
Overall, The Burlington Hotel’s parking facilities are well-received with most guests finding them to be a convenient and significant benefit, especially considering the cost and availability of parking in the surrounding area.
Family
The hotel offers good entertainment suitable for all ages, ensuring that children and adults alike remain engaged. The helpful staff contribute significantly to a pleasant stay, providing valuable local advice and creating a supportive environment. Multi-generational family groups found the experience pleasurable with many mentioning the memorable New Year party as a highlight.
Despite a few logistical hiccups, such as families being allocated rooms on different floors or experiencing noise, the overall consensus remains positive. The Burlington Hotel's focus on family-centric amenities and services make it a suitable choice for a family holiday.
Golf
Nightlife
3 Star
Guests appreciate that the overall cleanliness is up to a three-star standard. Even though the condition of the building reflects its age with some areas noticeably worn-out, the rooms are maintained satisfactorily for this category. The simple and modest three-star amenities make the stay comfortable, if not luxurious.
The Burlington Hotel provides good value for money, especially given its very reasonable pricing. The service can occasionally be disorganized and the hotel would benefit from an increase in housekeeping staff. Despite these drawbacks, it offers an early start to breakfast, a feature particularly appreciated by guests.
Overall, this hotel meets the basic expectations for a three-star rating. With a little more renovation and maintenance, it has the potential to elevate the guest experience significantly. While it might not rival more modern establishments, its historic charm and central location make it an adequate choice for those seeking budget accommodations with character.
Dog Friendly
The establishment features superior rooms with lovely seaside views, a hit among visitors. The hotel's welcoming attitude towards pets created positive experiences for those traveling with furry companions. However, there were a few minor negatives mentioned, such as finding dog biscuits on the floor and a bed that smelled of dogs. Additionally, some guests were disappointed by the rule barring dogs from the restaurant after paying for their pet's stay.
Overall, for a comfortable stay with sea views and noted pet-friendly services, The Burlington Hotel remains a favored spot, particularly appealing to guests traveling with dogs.
No, The Burlington Hotel doesn't have any pool.
No, a spa isn't available at The Burlington Hotel.
Yes, The Burlington Hotel welcomes dogs.
Yes, parking facilities are available at The Burlington Hotel.
No, The Burlington Hotel doesn't have a gym.
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