Malmaison Edinburgh City
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Summary of reviewsMalmaison Edinburgh City receives high praise for its exceptional, central location in St. Andrew Square, which offers easy access to major city attractions, restaurants, shops and transport links. Despite its central setting, the area maintains a peaceful ambiance, serving as a pleasant retreat for guests. The hotel's stylish and comfortable interiors enhance the guest experience, making it an ideal base for exploring Edinburgh.
The breakfast service is generally well-regarded with guests enjoying a varied and high-quality spread. Many commend the friendly and efficient service, although some note the breakfast can occasionally be cold or expensive. The dining experience also receives mixed reviews; while many enjoy the great food and lovely ambiance of the restaurant, a few mention issues with specific dishes and slow service.
Rooms at Malmaison Edinburgh City are often celebrated for their spaciousness, cleanliness and modern design, featuring comfortable bedding and well-appointed bathrooms. However, some guests mention problems with dim lighting and temperature control. The hotel's high standards of cleanliness and well-maintained facilities contribute to a satisfying stay.
The staff at Malmaison Edinburgh City are frequently highlighted for their friendliness, helpfulness and professionalism with reception and dining staff receiving particular commendations. A few reviews note occasional lapses in service, but overall, the staff are a standout feature.
Guests generally find the wifi reliable and of good quality, although some experience occasional slow speeds. The hotel is also considered a good choice for families, offering comfortable and spacious rooms and accommodating staff.
The beds are widely praised for their comfort, enhancing the overall positive guest experience, despite minor issues with room lighting and mirror placement. As a four-star hotel, Malmaison Edinburgh City meets expectations with its high-quality service, decor and great location, although some standard amenities could be improved.
Honeymooners have a particularly enjoyable experience with special honeymoon suites and packages making for a memorable stay. The hotel's blend of luxury, attentive staff and a modern boutique atmosphere adds a charming touch to the overall experience at Malmaison Edinburgh City.
Categories
The breakfast service is generally well-regarded with guests enjoying a varied and high-quality spread. Many commend the friendly and efficient service, although some note the breakfast can occasionally be cold or expensive. The dining experience also receives mixed reviews; while many enjoy the great food and lovely ambiance of the restaurant, a few mention issues with specific dishes and slow service.
Rooms at Malmaison Edinburgh City are often celebrated for their spaciousness, cleanliness and modern design, featuring comfortable bedding and well-appointed bathrooms. However, some guests mention problems with dim lighting and temperature control. The hotel's high standards of cleanliness and well-maintained facilities contribute to a satisfying stay.
The staff at Malmaison Edinburgh City are frequently highlighted for their friendliness, helpfulness and professionalism with reception and dining staff receiving particular commendations. A few reviews note occasional lapses in service, but overall, the staff are a standout feature.
Guests generally find the wifi reliable and of good quality, although some experience occasional slow speeds. The hotel is also considered a good choice for families, offering comfortable and spacious rooms and accommodating staff.
The beds are widely praised for their comfort, enhancing the overall positive guest experience, despite minor issues with room lighting and mirror placement. As a four-star hotel, Malmaison Edinburgh City meets expectations with its high-quality service, decor and great location, although some standard amenities could be improved.
Honeymooners have a particularly enjoyable experience with special honeymoon suites and packages making for a memorable stay. The hotel's blend of luxury, attentive staff and a modern boutique atmosphere adds a charming touch to the overall experience at Malmaison Edinburgh City.
Hotel Taking Steps Towards Sustainability
Malmaison Edinburgh City is part of a group that provides sustainability training for all team members and encourages eco-friendly commutes. The hotel offers paperless check-in and billing, and uses a digital media platform for newspapers and magazines.
Dog Friendly Hotel
This hotel is dog-friendly and offers a stylish stay in a central location. Its proximity to St Andrew Square makes it convenient for exploring the city.
Business Hotel
Malmaison Edinburgh City is located in St Andrew Square, offering a central location for business travelers. The hotel provides business-friendly amenities.
4-Star Hotel
Malmaison Edinburgh City offers a luxurious and stylish experience in the heart of Edinburgh. Its chic design and high-quality amenities ensure a memorable stay.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Accessible Hotel
Guest Reviews
Malmaison Edinburgh City enjoys high praise for its exceptional location, making it an ideal choice for visitors wanting to explore the heart of Edinburgh. Nestled in the central St. Andrew Square, the hotel is lauded for its convenience, offering easy access to popular attractions, restaurants, shops and transport links, including the nearby Waverley train station and tram stops. Guests frequently highlight the hotel's proximity to cultural and historical sites, such as Princes Street, the Royal Mile and George Street, adding to the appeal.
Surrounded by a vibrant array of eateries and bars, the hotel's prime location caters perfectly to both business travelers and tourists. The ease of access to significant city amenities and the direct links to the airport enhance its attractiveness. Despite being centrally located, the area retains a serene atmosphere, providing a pleasant retreat after a day of sightseeing.
The stylish and comfortable interiors of the hotel complement its unbeatable location, ensuring guests have a relaxed and enjoyable stay. Overall, the hotel's superb positioning, combined with friendly staff and modern amenities, makes it a standout option for those seeking a central base to explore Edinburgh.
The breakfast experience at Malmaison Edinburgh City has received generally positive feedback from guests with some notable highlights and a few areas for improvement. Many guests praised the excellent quality of the breakfast, describing it as superb, fantastic and even some of the best they've had in the UK. The breakfast spread was frequently highlighted for its variety with a range of hot and continental options, freshly cooked items and delicious choices like Eggs Benedict.
Guests appreciated the ample selection and quality of the food, noting that there was plenty to choose from and that the options catered to different dietary needs, including vegetarian preferences. The service during breakfast was often commended for being friendly and efficient, contributing to a pleasant dining experience.
However, a few reviews mentioned some shortcomings, such as the breakfast being occasionally cold or not as warm as desired. There were also comments about the breakfast being a bit expensive and not always included in the room price with some guests feeling that the options could be more competitive with other hotels.
Despite these minor issues, the overall sentiment was highly favorable with many guests enjoying their breakfast experience and the friendly service that accompanied it. The clean and welcoming environment of the hotel, along with its excellent location, further added to the positive dining atmosphere at Malmaison Edinburgh City.
Malmaison Edinburgh City offers a mixed dining experience that leans positively overall. The restaurant is often praised for its great food with dishes such as fillet steak, chicken katsy, seabass and tapas standing out. The dinner menu includes commendations for a delightful steak and tapas deal, lovely ambiance and quirky decor. Guests have enjoyed delectable meals paired with friendly and helpful service. The bar area complements the dining experience with its pleasant atmosphere and good food options.
While some diners were thoroughly impressed with the food quality calling it amazing and wonderful, others found it to be just average or even disappointing. Specific complaints highlighted issues with certain dishes being overcooked or improperly seasoned and occasional slow dinner service. The menu is seen as somewhat limited for longer stays, although meal deals and inclusive packages are appreciated.
Despite a few setbacks, many guests had excellent dining experiences, making the Malmaison Edinburgh City a decent choice for those visiting the area. The bar and restaurant, characterized by good food and a stylish setting, add a charming touch to the stay.
Boasting a central location, 'Malmaison Edinburgh City' offers rooms that are frequently praised for their size and cleanliness. Many visitors have enjoyed the spaciousness and modern design, coupled with comfortable bedding and well-appointed bathrooms. The hotel's style exudes a touch of luxury with rooms featuring high ceilings, tasteful decor and some offering excellent views or large windows.
The comfort extends to quiet nights, providing a serene retreat despite the bustling city surroundings. Room service has been highlighted as immaculate, ensuring a pleasant stay for guests. Additional amenities like good quality toiletries and features such as walk-in showers and comfortable beds enhance the overall guest experience.
However, there are consistent remarks about the rooms being excessively dark with insufficient lighting making it challenging for activities like applying makeup or reading. Several reviews mention issues with temperature control, particularly rooms being too hot or cold and some complaints about noise, especially in rooms located near the bar or with poor sound insulation.
In summary, while 'Malmaison Edinburgh City' impresses with its room size, cleanliness and modern comforts, the pervasive issue of dim lighting and occasional temperature control problems are aspects to consider for potential guests.
At Malmaison Edinburgh City, the beds receive high praise from guests for their comfort and size. The majority found the beds to be exceptionally comfortable, often describing them as the most comfortable they've ever slept in. Many guests appreciated the large, super comfortable beds and the abundance of pillows contributed to a restful sleep.
While some found the mattresses to be slightly too soft or firm for their liking, the general consensus acknowledged the beds' comfort level to be superb. The bedding itself was frequently noted for being very clean, adding to the overall positive sleeping experience.
A few guests encountered issues with room lighting and the lack of properly positioned mirrors, which detracted slightly from their experience. However, these minor inconveniences did not significantly overshadow the comfort provided by the beds.
In summary, the bed comfort at Malmaison Edinburgh City is markedly high, making it an excellent choice for travelers seeking plush, restful accommodations.
'Malmaison Edinburgh City' impresses with its high standards of cleanliness, as highlighted in numerous reviews. Guests frequently describe the hotel as very clean, spotlessly maintained and well presented. Rooms are consistently mentioned as being clean and tidy with many noting them as extremely clean and comfortable. Despite a few criticisms about specific issues, such as occasional lapses in room cleaning and lack of thoroughness in some areas, the general sentiment remains positive. The modern décor and stylish interiors add to the appeal, making it not just a place to stay but also to enjoy aesthetically. Guests also appreciate the hotel's convenient and superb location, adding to the overall satisfaction with their stay. While there are mentions of areas that could benefit from deeper cleaning and better lighting, the hotel’s exceptional cleanliness and welcoming atmosphere are recurrent themes that stand out in the reviews. With well-maintained facilities and lovely views from some rooms, 'Malmaison Edinburgh City' provides a clean and comfortable stay that many guests find excellent.
Guest reviews for Malmaison Edinburgh City are notably positive, particularly when it comes to the hotel's staff. Overwhelmingly, the feedback highlights the friendliness, helpfulness and professionalism of the team. Reception staff received special commendations for being welcoming, friendly and efficient. Many reports mentioned staff going the extra mile to accommodate special requests and ensure a comfortable stay. The bar and breakfast teams also garnered praise for their attentive and pleasant service.
However, not all reviews were glowing. A few comments described the staff as slow, indifferent and sometimes even rude. Instances of understaffing and staff appearing preoccupied were noted as well. Despite these occasional issues, the majority of guests found the staff to be a standout feature of their stay, labeling them as fantastic, amazing and exceptionally polite and knowledgeable.
In summary, while there are occasional lapses, the staff at Malmaison Edinburgh City are generally seen as friendly, helpful and a crucial part of what makes the hotel a pleasant place to stay.
Malmaison Edinburgh City offers generally reliable and good wifi coverage for its guests. Many have commented positively on accessing the internet, mentioning a strong wifi signal and good connection speeds. The usability of the wifi was often described as excellent, very good and quick with no significant issues reported on multiple occasions. However, some guests did experience slower speeds and intermittent connectivity, pointing out that the wifi could sometimes be broken or poor. Despite these occasional drawbacks, many found the overall wifi experience satisfying. Guests typically had no issues accessing the wifi at reception. The hotel may need to consider an upgrade to ensure consistently high-speed internet throughout the property.
Malmaison Edinburgh City proves to be a good option for families looking to explore the city. The hotel’s location is ideal for family explorations, making it convenient to visit local attractions. Guests noted that their rooms were a fantastic size for a family of three, very comfortable and cleaned to a high standard. Despite a warm room with no direct AC cooling and occasional delays in room readiness upon check-in, the overall experience was positive.
The staff are kind and accommodating and in one instance, a guest’s daughter received a birthday card from them, adding a special touch to their stay. The hotel catered well to families, for example, by swapping an adult dinner menu for two children’s meals and providing a travel bed for a toddler. Although some amenities like a proper child bed or a cot were missing, the grandkids and kids had fun, contributing to a great family time overall.
The trendy, modern boutique atmosphere adds to the charm and it’s a very friendly hotel that's suitable for adults traveling with children or even a little dog. Good value transportation with a direct tram link enhances the convenience further, making Malmaison Edinburgh City a practical and comfortable choice for family stays.
Malmaison Edinburgh City is a four-star hotel that impresses guests with its professional staff across all areas and its keen attention to decor and lighting. Reviewers often highlight the hotel's great location, which is near major attractions, making it an excellent choice for exploring Edinburgh. Overall, the hotel is described as beautiful and clean, fulfilling the expectations that come with its four-star rating.
The quality of the food and service consistently meets the four-star standards, contributing to an overall pleasant experience. Guests regard the accommodations as satisfactory for a four-star property with overall facilities aligning with their expectations. Despite the hotel charging a premium price, certain standard amenities like complimentary bottled water are not provided in the basic room categories.
While the decor receives mixed reviews—some find it gaudy and the rooms overly dark—there is a consensus that the hotel maintains reasonable standards for its rating. However, areas such as breakfast service and room lighting could use some improvement. Nonetheless, Malmaison Edinburgh City remains a well-regarded option for travelers looking for a reliable four-star hotel experience in the heart of Edinburgh.
Malmaison Edinburgh City has proven to be an excellent choice for honeymooners with multiple guests highlighting it as perfect for honeymoon stays. The hotel offers an impressive honeymoon suite and provides assorted honeymoon packages, enhancing the romantic experience for newlyweds. Special honeymoon amenities contribute to a wonderful and lovely stay, making it memorable for those celebrating milestones like first wedding anniversaries. Despite some instances where honeymoon aspects were not explicitly mentioned, the overall feedback is overwhelmingly positive with guests praising the amazing atmosphere and expressing a desire to return.
Tucked away in an enviable location, Malmaison Edinburgh City emerges as a stunning example of modern luxury. The hotel's striking building houses beautifully appointed rooms that are both spacious and meticulously decorated, offering a luxurious feel from the moment guests step inside. Each room exudes comfort with luxurious bedding and well-thought-out décor that, while dark in its aesthetic, maintains the elegant Malmaison style.
Guests consistently praise the attentive and efficient staff with special mentions of individuals who go above and beyond to enhance the experience. The boutique atmosphere is complemented by the hotel's overall clean, modern look, making it a standout choice for those seeking a luxurious stay. Although the décor may feel slightly dated to some, the general consensus is that luxury permeates every aspect of the hotel, ensuring a delightful and comfortable stay.
Malmaison Edinburgh City is often praised for its romantic atmosphere, making it an ideal choice for couples seeking a romantic getaway or celebrating special occasions such as anniversaries or honeymoons. Guests highlight the perfect setting for a romantic break with beautifully decorated and clean rooms that create a relaxing ambiance. The hotel staff receive compliments for their thoughtful gestures, such as placing ordered wine and a card in the room for anniversaries, enhancing the romantic experience. The vibe of the hotel, characterized by its unique and funky romantic decor, adds to the overall appeal for couples. With options for romantic dinners and a generally intimate atmosphere, this hotel is recommended for anyone looking to spend quality time with their significant other in a memorable, stress-free environment.
Malmaison Edinburgh City has established itself as a superb option for those traveling with pets, especially dogs. The hotel is highly praised for its dog-friendly amenities and services. Guests have noted the availability of pet kits and doggy bags, attesting to the thoughtful touches provided for canine companions. The nominal fee of £25 for bringing a dog is considered reasonable by many pet owners.
The hotel's location is another significant advantage, being close to Rose Street, which features a variety of dog-friendly pubs, making it easy and enjoyable to explore the city with a pet. The hotel is described as very accommodating and welcoming to pets, ensuring that dogs enjoy a comfortable stay alongside their owners.
While there may not be many dedicated dog parks in the immediate vicinity, the overall dog-friendly policy of the hotel compensates for this. The ease of adding a pet to the booking, even at the last minute, is a convenience appreciated by many guests.
Overall, Malmaison Edinburgh City emerges as an excellent pet-friendly accommodation option with quality hospitality that caters well to both humans and their four-legged friends.
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Location
Surrounded by a vibrant array of eateries and bars, the hotel's prime location caters perfectly to both business travelers and tourists. The ease of access to significant city amenities and the direct links to the airport enhance its attractiveness. Despite being centrally located, the area retains a serene atmosphere, providing a pleasant retreat after a day of sightseeing.
The stylish and comfortable interiors of the hotel complement its unbeatable location, ensuring guests have a relaxed and enjoyable stay. Overall, the hotel's superb positioning, combined with friendly staff and modern amenities, makes it a standout option for those seeking a central base to explore Edinburgh.
Breakfast
Guests appreciated the ample selection and quality of the food, noting that there was plenty to choose from and that the options catered to different dietary needs, including vegetarian preferences. The service during breakfast was often commended for being friendly and efficient, contributing to a pleasant dining experience.
However, a few reviews mentioned some shortcomings, such as the breakfast being occasionally cold or not as warm as desired. There were also comments about the breakfast being a bit expensive and not always included in the room price with some guests feeling that the options could be more competitive with other hotels.
Despite these minor issues, the overall sentiment was highly favorable with many guests enjoying their breakfast experience and the friendly service that accompanied it. The clean and welcoming environment of the hotel, along with its excellent location, further added to the positive dining atmosphere at Malmaison Edinburgh City.
Dinner
While some diners were thoroughly impressed with the food quality calling it amazing and wonderful, others found it to be just average or even disappointing. Specific complaints highlighted issues with certain dishes being overcooked or improperly seasoned and occasional slow dinner service. The menu is seen as somewhat limited for longer stays, although meal deals and inclusive packages are appreciated.
Despite a few setbacks, many guests had excellent dining experiences, making the Malmaison Edinburgh City a decent choice for those visiting the area. The bar and restaurant, characterized by good food and a stylish setting, add a charming touch to the stay.
Rooms
The comfort extends to quiet nights, providing a serene retreat despite the bustling city surroundings. Room service has been highlighted as immaculate, ensuring a pleasant stay for guests. Additional amenities like good quality toiletries and features such as walk-in showers and comfortable beds enhance the overall guest experience.
However, there are consistent remarks about the rooms being excessively dark with insufficient lighting making it challenging for activities like applying makeup or reading. Several reviews mention issues with temperature control, particularly rooms being too hot or cold and some complaints about noise, especially in rooms located near the bar or with poor sound insulation.
In summary, while 'Malmaison Edinburgh City' impresses with its room size, cleanliness and modern comforts, the pervasive issue of dim lighting and occasional temperature control problems are aspects to consider for potential guests.
Beds
While some found the mattresses to be slightly too soft or firm for their liking, the general consensus acknowledged the beds' comfort level to be superb. The bedding itself was frequently noted for being very clean, adding to the overall positive sleeping experience.
A few guests encountered issues with room lighting and the lack of properly positioned mirrors, which detracted slightly from their experience. However, these minor inconveniences did not significantly overshadow the comfort provided by the beds.
In summary, the bed comfort at Malmaison Edinburgh City is markedly high, making it an excellent choice for travelers seeking plush, restful accommodations.
Cleanliness
Staff
However, not all reviews were glowing. A few comments described the staff as slow, indifferent and sometimes even rude. Instances of understaffing and staff appearing preoccupied were noted as well. Despite these occasional issues, the majority of guests found the staff to be a standout feature of their stay, labeling them as fantastic, amazing and exceptionally polite and knowledgeable.
In summary, while there are occasional lapses, the staff at Malmaison Edinburgh City are generally seen as friendly, helpful and a crucial part of what makes the hotel a pleasant place to stay.
Wi-Fi
Family
The staff are kind and accommodating and in one instance, a guest’s daughter received a birthday card from them, adding a special touch to their stay. The hotel catered well to families, for example, by swapping an adult dinner menu for two children’s meals and providing a travel bed for a toddler. Although some amenities like a proper child bed or a cot were missing, the grandkids and kids had fun, contributing to a great family time overall.
The trendy, modern boutique atmosphere adds to the charm and it’s a very friendly hotel that's suitable for adults traveling with children or even a little dog. Good value transportation with a direct tram link enhances the convenience further, making Malmaison Edinburgh City a practical and comfortable choice for family stays.
4 Star
The quality of the food and service consistently meets the four-star standards, contributing to an overall pleasant experience. Guests regard the accommodations as satisfactory for a four-star property with overall facilities aligning with their expectations. Despite the hotel charging a premium price, certain standard amenities like complimentary bottled water are not provided in the basic room categories.
While the decor receives mixed reviews—some find it gaudy and the rooms overly dark—there is a consensus that the hotel maintains reasonable standards for its rating. However, areas such as breakfast service and room lighting could use some improvement. Nonetheless, Malmaison Edinburgh City remains a well-regarded option for travelers looking for a reliable four-star hotel experience in the heart of Edinburgh.
Honeymoon
Luxury
Guests consistently praise the attentive and efficient staff with special mentions of individuals who go above and beyond to enhance the experience. The boutique atmosphere is complemented by the hotel's overall clean, modern look, making it a standout choice for those seeking a luxurious stay. Although the décor may feel slightly dated to some, the general consensus is that luxury permeates every aspect of the hotel, ensuring a delightful and comfortable stay.
Romantic
Dog Friendly
The hotel's location is another significant advantage, being close to Rose Street, which features a variety of dog-friendly pubs, making it easy and enjoyable to explore the city with a pet. The hotel is described as very accommodating and welcoming to pets, ensuring that dogs enjoy a comfortable stay alongside their owners.
While there may not be many dedicated dog parks in the immediate vicinity, the overall dog-friendly policy of the hotel compensates for this. The ease of adding a pet to the booking, even at the last minute, is a convenience appreciated by many guests.
Overall, Malmaison Edinburgh City emerges as an excellent pet-friendly accommodation option with quality hospitality that caters well to both humans and their four-legged friends.
No, Malmaison Edinburgh City doesn't have any pool.
No, a spa isn't available at Malmaison Edinburgh City.
Yes, Malmaison Edinburgh City welcomes dogs.
No, parking facilities aren't available at Malmaison Edinburgh City.
No, Malmaison Edinburgh City doesn't have a gym.
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