AI-generatedThis hotel offers free Wi-Fi in all rooms and public areas. It is centrally located near Matsuyama Castle and shopping arcades, making it ideal for travelers who want to stay connected while exploring the city.
AI-generatedMany guests found the Wi-Fi to be good, fast, reliable and high-speed. The free Wi-Fi was seen as convenient, meeting expectations for simple browsing and mobile phone applications.
Matsuyama New Grand Hotel enjoys recognition for its prime location in the heart of Matsuyama, offering guests easy access to attractions like the Okaido shopping district, Matsuyama Castle and several tram stations. The convenience of city highlights combined with a tranquil atmosphere makes it an excellent base for sightseeing, shopping and enjoying local hot springs.
Breakfast at the hotel is favored for its delicious, particularly the Japanese options, though there's some confusion regarding the format, possibly due to adjustments from the COVID-19 period. While praised for its taste and price, guests sometimes seek a greater variety in side dishes.
Guest rooms generally meet expectations with cleanliness and comfort, noted for their spaciousness and suitability for business travelers. Although some rooms would benefit from renovations, such as more modern facilities and power sources, the overall feedback remains positive due to ongoing improvements and ample space.
Cleanliness is a strong point of the hotel—both rooms and public spaces are well-maintained. The large public bath, highly praised for cleanliness and comfort, stands out as a key highlight, offering a relaxing hot spring experience complemented by the hotel’s eco-friendly policies.
The staff at Matsuyama New Grand Hotel receives commendation for their friendly and attentive service. Their efficiency at check-in and overall helpfulness contribute greatly to the positive guest experience.
The spa experience is another significant highlight with many guests praising the variety of baths and the inclusion of a dry sauna. The availability of the hot springs all night adds to the convenience and relaxation for guests.
While beds generally offer comfort, opinions vary with some finding them too narrow for two people. Issues like thin mattresses and duvets not staying in place occasionally occur but do not significantly overshadow the positive feedback.
Overall, Matsuyama New Grand Hotel is highly rated for its strategic location, cleanliness, attentive staff and excellent spa facilities, making it a recommendable choice for travelers.