Orchid Epsom; Sure Hotel Collection by Best Western
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Summary of reviewsOrchid Epsom; Sure Hotel Collection by Best Western has been widely praised for its strategic location, offering guests convenient access to several local attractions and transport links, making it an ideal base for both leisure and business travel. Despite the hotel's proximity to a bustling road, guests appreciate the quiet and safe environment, complemented by ample free parking which adds to the overall convenience.
The hotel staff frequently receive accolades for their warmth, friendliness, and helpfulness, creating a welcoming atmosphere that enhances the guest experience. The personnel's commitment extends beyond typical duties, ensuring guests feel comfortable and at home, with particular praise for the attentive reception service.
Rooms at the hotel are generally appreciated for their spaciousness, cleanliness, and comfort, with well-equipped facilities catering to modern travelers. While the hotel needs an update, particularly in terms of bathroom interiors and maintenance, the essentials like comfortable beds and clean linens contribute to a restful stay.
Families find the hotel accommodating, with special touches from staff to make children feel welcome, and room features that cater well to family needs. Although breakfast offerings mainly consist of a "grab and go" style and could improve to meet expectations, the room service option provides flexibility for families.
Overall, Orchid Epsom stands out as a budget-friendly choice, excelling in hospitality and convenience despite needs for refurbishment and enhanced breakfast options. Its positive attributes and staff's dedication ensure it remains a favored option among travelers, particularly for those visiting nearby attractions.
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The hotel staff frequently receive accolades for their warmth, friendliness, and helpfulness, creating a welcoming atmosphere that enhances the guest experience. The personnel's commitment extends beyond typical duties, ensuring guests feel comfortable and at home, with particular praise for the attentive reception service.
Rooms at the hotel are generally appreciated for their spaciousness, cleanliness, and comfort, with well-equipped facilities catering to modern travelers. While the hotel needs an update, particularly in terms of bathroom interiors and maintenance, the essentials like comfortable beds and clean linens contribute to a restful stay.
Families find the hotel accommodating, with special touches from staff to make children feel welcome, and room features that cater well to family needs. Although breakfast offerings mainly consist of a "grab and go" style and could improve to meet expectations, the room service option provides flexibility for families.
Overall, Orchid Epsom stands out as a budget-friendly choice, excelling in hospitality and convenience despite needs for refurbishment and enhanced breakfast options. Its positive attributes and staff's dedication ensure it remains a favored option among travelers, particularly for those visiting nearby attractions.
Hotel with Free Wi-Fi
Part of the Best Western group, this hotel likely offers standardized and reliable Wi-Fi services as part of its brand promise.
Family Friendly Hotel
Hotel with Parking
Accessible Hotel
3-Star Hotel
Guest Reviews
The location of Orchid Epsom; Sure Hotel Collection by Best Western is consistently praised by guests for its convenience and proximity to numerous attractions and transport facilities. The hotel is noted for being ideally situated for visits to nearby places such as Hampton Court Palace, Chessington World of Adventures, and Hobbledown Children Farm. It is also a convenient base for quick trips to London and Wimbledon, with public transport options like bus and train services readily accessible. Visitors appreciate the ease of finding the hotel and its close proximity to local amenities, including shops and eateries, with a pub located right next door. The location offers a quiet, safe environment with plenty of parking, making it an excellent choice for both leisure and business travelers. The friendly staff and cleanliness of the hotel further enhance the overall positive experience, despite some guests noting minor inconveniences. Overall, the hotel's strategic position makes it a practical choice for various travel needs.
Orchid Epsom; Sure Hotel Collection by Best Western offers a unique breakfast experience that leans heavily towards convenience rather than culinary delight. Guests can expect a "grab and go" style breakfast, often delivered to the room in a paper bag, a concept that mixes the convenience of room service with the limitations of cold and pre-packaged items. The breakfast selection includes basics such as pastries, juice cartons, and occasionally eggs, but lacks the warmth of traditional fare. While some appreciate the practicality of having breakfast to-go, many find it falls short of expectations, especially given the price, with hopes for a more robust and freshly prepared offering. The absence of an in-house restaurant means there's no hot breakfast option, which catches some guests off guard. Despite the convenience of room delivery, the breakfast experience overall is generally seen as adequate but could benefit from an upgrade to meet the varied expectations of travelers.
Orchid Epsom, part of the Sure Hotel Collection by Best Western, offers guests a variety of room features that prompt diverse feedback. A frequent highlight in guest reviews is the spaciousness of the rooms, with many noting that the size exceeded expectations. Cleanliness and comfort are generally praised, with several guests appreciating the comfortable beds and quiet atmosphere, despite the hotel's proximity to a busy road.
The hotel rooms are equipped with essentials, including USB ports, TVs, and hairdryers, which cater well to modern travelers' needs. Some guests found the room size and layout suitable for families, although the family room was noted to be essentially a double room with added sleeping arrangements.
On the flip side, the hotel shows signs of aging, with a notable number of reviews mentioning dated interiors that are in need of refurbishment. Certain areas, such as the bathrooms, are particularly highlighted as overdue for renovation. Issues with room maintenance also surface, with some guests reporting instances of cleanliness not being up to standard and facilities needing repairs. Despite these drawbacks, friendly staff often ensure a welcoming and pleasant stay.
Overall, Orchid Epsom offers guests comfortable and spacious accommodations with good basic amenities, but its aging premises suggest that a refresh could enhance the experience further for future visitors.
Orchid Epsom; Sure Hotel Collection by Best Western offers a generally satisfactory experience when it comes to its bedding. Guests frequently describe the beds as comfortable, with many noting that they could sleep well due to the quiet surroundings and the quality of the beds. The rooms are repeatedly mentioned as clean and spacious, with friendly and helpful staff enhancing the experience. However, there are a few critiques regarding the quality of some beds and pillows. Specifically, extra beds are sometimes found to be uncomfortable due to thin mattresses or inadequate support. Yet, the positive feedback on the comfort of the main beds predominates, indicating that the hotel provides a generally restful and pleasant stay for most guests.
Orchid Epsom; Sure Hotel Collection by Best Western offers a mixed experience when it comes to cleanliness and maintenance. Guests frequently appreciate the spacious rooms that offer good value and commend the friendly and welcoming staff. Many have praised the rooms as clean and comfortable, with some describing them as spotless, providing a satisfactory stay at a reasonable price point.
However, certain areas of the hotel and its amenities appear in need of attention. While several guests found their rooms clean, issues with dated and sometimes unclean bathrooms were reported. Complaints included griminess, dust accumulation, and specific areas such as bath tubs and shower curtains requiring thorough cleaning. Some guests found the overall decor to be tired and in need of refurbishment, and there's also mention of lingering odors and cleanliness concerns within common areas.
Overall, the hotel's clean rooms and hospitable staff are noteworthy advantages, but there is a clear need for improvement in regular maintenance and refurbishment, particularly in bathroom areas, to enhance guest satisfaction.
Tucked away in a convenient location, Orchid Epsom; Sure Hotel Collection by Best Western consistently receives high praise for its exceptional staff. Visitors regularly highlight the warmth and friendliness that greet them upon arrival, with the hotel’s personnel described as not only friendly but also helpful and accommodating. Guests frequently note the positive atmosphere created by the staff, whose politeness and hospitality ensure a welcoming environment. The reception service stands out, often singled out for its efficiency and attentiveness, with particular mention of the remarkable manager and delightful reception staff who enhance the check-in and check-out experience. Beyond assistance with accommodations, the team is celebrated for going above and beyond to ensure guests are comfortable and feel at home, contributing significantly to the overall positive holiday experience. Despite a minor note regarding breakfast service choices, the overwhelmingly positive reviews reflect a dedicated staff committed to making each visit enjoyable. Whether providing local insights or ensuring safety and comfort, the staff at Orchid Epsom are an integral part of why guests look forward to returning.
Orchid Epsom; Sure Hotel Collection by Best Western offers a notably positive parking experience for its guests. Many visitors appreciate the abundance of free parking, describing it as a rare treat and particularly convenient. The ample parking spaces ensure that finding a spot is generally easy, with some guests even able to park right next to their door for added convenience. The location's parking facilities are considered excellent and above the standard expected, contributing to a secure and stress-free stay. While there are occasional mentions of difficulty finding parking at night due to high occupancy or temporary construction, the overall sentiment remains positive. The free parking is highlighted as a key advantage, making it an attractive choice for those visiting nearby attractions like Chessington. Despite some minor frustrations, the parking experience adds to the hotel's appeal, and guests often express a desire to return.
Orchid Epsom; Sure Hotel Collection by Best Western caters well to families, making it a recommended choice for those traveling with children. The friendly and attentive staff are noted for their exemplary service, often going out of their way to make young guests feel special with thoughtful gestures like providing coloring books and pencils. The family rooms are spacious, comfortably accommodating two adults and two children, with some featuring a bath that adds convenience for families with toddlers. Additional amenities such as a cot are readily available upon request, ensuring a seamless stay.
The hotel is described as clean and well-serviced, contributing to a peaceful experience. The availability of breakfast room service adds flexibility to the morning routine, although managing breakfast with children can be challenging. Despite minor issues, such as room temperature and occasional furniture problems which were swiftly addressed, the overall stay is positively regarded. The hotel is strategically located next to a pub with helpful staff and good food, enhancing the experience. Families appreciate the considerate touches, like offering later checkouts when needed. Though some areas like room organization could improve, the hotel remains a favorable option for families seeking comfort and care during their travels.
Orchid Epsom; Sure Hotel Collection by Best Western offers a practical and budget-friendly stay with its no-frills approach. Guests appreciate the hotel for its cleanliness and the exceptionally friendly and helpful staff, who are consistently noted for their willingness to go the extra mile. The rooms are highlighted for being spacious and having comfortable beds, contributing to a restful stay. However, the hotel does show its age, as it is described as tired and in need of modern updates. Formerly a Travelodge, it lacks contemporary touches such as air conditioning, multiple charging sockets, and quality bathrooms. While the experience may not rival that of a higher-rated establishment, the warm hospitality and comfort offer a satisfactory option for budget-conscious travelers.
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Location
Breakfast
Rooms
The hotel rooms are equipped with essentials, including USB ports, TVs, and hairdryers, which cater well to modern travelers' needs. Some guests found the room size and layout suitable for families, although the family room was noted to be essentially a double room with added sleeping arrangements.
On the flip side, the hotel shows signs of aging, with a notable number of reviews mentioning dated interiors that are in need of refurbishment. Certain areas, such as the bathrooms, are particularly highlighted as overdue for renovation. Issues with room maintenance also surface, with some guests reporting instances of cleanliness not being up to standard and facilities needing repairs. Despite these drawbacks, friendly staff often ensure a welcoming and pleasant stay.
Overall, Orchid Epsom offers guests comfortable and spacious accommodations with good basic amenities, but its aging premises suggest that a refresh could enhance the experience further for future visitors.
Beds
Cleanliness
However, certain areas of the hotel and its amenities appear in need of attention. While several guests found their rooms clean, issues with dated and sometimes unclean bathrooms were reported. Complaints included griminess, dust accumulation, and specific areas such as bath tubs and shower curtains requiring thorough cleaning. Some guests found the overall decor to be tired and in need of refurbishment, and there's also mention of lingering odors and cleanliness concerns within common areas.
Overall, the hotel's clean rooms and hospitable staff are noteworthy advantages, but there is a clear need for improvement in regular maintenance and refurbishment, particularly in bathroom areas, to enhance guest satisfaction.
Staff
Parking
Family
The hotel is described as clean and well-serviced, contributing to a peaceful experience. The availability of breakfast room service adds flexibility to the morning routine, although managing breakfast with children can be challenging. Despite minor issues, such as room temperature and occasional furniture problems which were swiftly addressed, the overall stay is positively regarded. The hotel is strategically located next to a pub with helpful staff and good food, enhancing the experience. Families appreciate the considerate touches, like offering later checkouts when needed. Though some areas like room organization could improve, the hotel remains a favorable option for families seeking comfort and care during their travels.
3 Star
No, Orchid Epsom; Sure Hotel Collection by Best Western doesn't have any pool.
No, a spa isn't available at Orchid Epsom; Sure Hotel Collection by Best Western.
No, Orchid Epsom; Sure Hotel Collection by Best Western doesn't allow dogs.
Yes, parking facilities are available at Orchid Epsom; Sure Hotel Collection by Best Western.
No, Orchid Epsom; Sure Hotel Collection by Best Western doesn't have a gym.
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