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Summary of reviewsHotel Essener Hof, part of the Sure Hotel Collection by Best Western, receives high praise from guests across multiple categories. The hotel's central location in the heart of Essen is particularly celebrated for its convenience, being steps away from Essen Hauptbahnhof and close to shopping, dining and cultural attractions like the opera house and concert hall. Despite its centrality, the hotel maintains a quiet environment, allowing for restful nights.
Guests laud the breakfast experience, highlighting the extensive variety, quality and the beautiful setting of the breakfast room. The buffet caters to diverse tastes, including vegan options and fresh ingredients, ensuring a satisfying start to the day. The service is consistently noted to be exceptional and attentive.
The rooms at the hotel consistently garner positive feedback for their cleanliness, spaciousness and modern amenities. Many appreciate the recent renovations that feature stylish and contemporary designs. Guests enjoy comfortable, large rooms with well-equipped bathrooms and upgrades to more luxurious rooms often come with additional perks like coffee machines and wellness-focused bathrooms.
Cleanliness is a standout feature with many describing the hotel as exceptionally clean and well-maintained. The consistent high standards of housekeeping contribute to a fresh and comfortable ambiance throughout the property.
The hotel staff receive overwhelmingly positive remarks for their friendliness, helpfulness and professionalism. The front desk personnel are frequently highlighted for their courteous and accommodating nature, significantly enhancing the guest experience.
WiFi at the hotel generally meets guests' expectations, being described as fast and reliable, especially in the rooms. However, performance can be inconsistent in certain areas of the hotel.
The gym is noted as well-equipped and a valuable addition for guests looking to maintain their fitness routine while traveling. Parking options are convenient and secure with a nearby garage and some available free street parking during certain hours, though some guests find the fees a bit high.
Families find Hotel Essener Hof to be an excellent choice with spacious family rooms, thoughtful amenities for children and a welcoming atmosphere. The hotel's dog-friendly policy also earns praise from those traveling with pets.
Despite some mixed reviews regarding the dinner service and the limited operating hours of the hotel restaurant and bar, the dining quality when available is commended.
Overall, Hotel Essener Hof; Sure Hotel Collection by Best Western stands out for its superb location, cleanliness, modern amenities, comfortable beds and exceptional staff service, making it a preferred choice for travelers visiting Essen. Show more
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Categories
Dog Friendly Hotel
This upscale hotel is within walking distance of Philharmonie Essen. Pets are welcome, dogs only. There is also a bar/lounge and free Internet.
Hotel with Free Wi-Fi
The hotel offers free Wi-Fi. Many reviews mention the Wi-Fi is fast, efficient and uninterrupted, with a strong signal in the rooms, good for streaming.
Business Hotel
This 4-star hotel is centrally located and offers 7 conference rooms equipped with modern technology, accommodating groups of up to 160 people. It's well-connected to the main train station and Düsseldorf Airport, making it suitable for conferences, trade fairs, and concerts.
Hotel with Parking
Hotel guests can park in a public parking garage nearby and receive a price reduction by validating their ticket at the hotel reception. Electric vehicle charging stations are also available.
Accessible Hotel
This hotel offers wheelchair-accessible facilities. Guests can also reserve wheelchair-friendly rooms that include wheelchair-accessible bathrooms.
Hotel with Gym
This traditional 4-star hotel offers convenient access to fitness options. It is ideally located beside the pedestrian zone and main railway station.
4-Star Hotel
This 4-star hotel is praised for its first-class amenities, charming ambiance, and elegant rooms. It is known for outstanding service and provides effortless access to Essen's key attractions.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Room Types
Single Room with Single BedThe single room provides soundproof walls, a wardrobe, as well as a private bathroom featuring a bath or a shower and a hairdryer. This single room features a safe deposit box, heating and a flat-screen TV with streaming services. The unit offers 1 bed.
Double Room with Double bedThe twin/double room features soundproof walls, a wardrobe, as well as a private bathroom boasting a bath or a shower and a hairdryer. This twin/double room has a safe deposit box, heating and a flat-screen TV with streaming services. The unit has 1 bed.
Comfort Single RoomOffering free toiletries, this single room includes a private bathroom with a bath or a shower and a hairdryer. The single room offers soundproof walls, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with streaming services. The unit has 1 bed.
One-Bedroom SuiteThe suite features 1 bedroom and 1 bathroom with a bath or a shower and free toiletries. The suite offers soundproof walls, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with streaming services. The unit offers 1 bed.
One-Bedroom ApartmentFeaturing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The double room's kitchenette, which has a refrigerator, is available for cooking and storing food. The spacious double room features soundproof walls, a tea and coffee maker, a seating area, a dining area, as well as a flat-screen TV with streaming services. The unit has 1 bed.
Comfort Queen RoomProviding free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The double room provides soundproof walls, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with streaming services. The unit offers 1 bed.
Guest Reviews
8.6
Very Good
Location
Situated in the heart of Essen, Hotel Essener Hof offers an exceptional and highly convenient location for both tourists and business travelers. Just steps away from the central train station, the hotel provides excellent access to local and long-distance transport, making it an ideal base for exploring the city and the wider Ruhr area. Guests rave about the proximity to the city's main shopping streets, pedestrian zones and cultural amenities, including the opera house and concert hall.
The hotel's central position allows visitors to easily walk to a variety of restaurants, cafes and bars, as well as the Christmas market during the holiday season. Despite being in the midst of hustle and bustle, the hotel is surprisingly quiet, ensuring a peaceful night's rest.
For those arriving by train, the location is unbeatable—right across from Essen Hauptbahnhof. The nearby shopping areas and sightseeing spots are just a short stroll away, offering the perfect blend of convenience and accessibility. The hotel's historic charm and the beautifully restored building further add to the appeal, providing a comfortable and enjoyable stay in the middle of the city.
Whether in town for business or leisure, Hotel Essener Hof's central and convenient location consistently receives high praise, making it a top choice for travelers visiting Essen.
Breakfast
Guests of Hotel Essener Hof; Sure Hotel Collection by Best Western have praised the breakfast for its variety and quality. The extensive breakfast buffet consistently leaves no wishes unfulfilled, offering a diverse selection to cater to all tastes, including vegan options, fresh ingredients and even a honeycomb laden with honey. The breakfast room is often described as beautiful and well-maintained, enhancing the overall dining experience. Despite a few comments on the high price and occasional crowdedness, the overall feedback highlights exceptional service, rich and delicious food and a broad range of options. Whether it’s the fresh fruits, the various types of coffee or the delicious continental and full English meals, guests seem to find satisfaction and start their day on a high note with this hotel's morning offerings.
Dinner
Hotel Essener Hof's dining experience has received a mixed reception from guests. The hotel boasts a pleasant on-site restaurant with a cozy ambiance and good food, featuring a delicious menu that offers luxurious dinner options. However, the restaurant's operational days and hours are limited, leaving some guests unable to enjoy a meal due to closures on certain evenings and holidays. This has resulted in a notable concern among visitors, as the lack of evening meal service can be inconvenient, especially with no immediate dining alternatives nearby.
Moreover, the hotel bar has garnered praise for its friendly staff, pleasant atmosphere and delicious dishes, making it a convenient spot for a nightcap. Unfortunately, the bar also suffers from irregular operating times, often being closed on weekends and holidays, which disappoints guests looking to unwind after a long day.
Despite these drawbacks, those who did manage to dine at the hotel commend the excellent service and the delicious food and drinks served. Nonetheless, both the restaurant and the bar's limited availability and operational unpredictability have been points of frustration, impacting the overall dining experience at the Hotel Essener Hof.
Rooms
Hotel Essener Hof, part of the Sure Hotel Collection by Best Western, boasts an array of room offerings highly praised for their cleanliness, spaciousness and modern amenities. Guests frequently comment on the rooms being large and comfortable, often highlighting the contemporary furnishings and well-equipped bathrooms. Many rooms face the quiet inner courtyard, enhancing the tranquil experience despite the hotel's central location.
Several reviews appreciate the recent renovations, noting the stylish and modern designs that make the rooms feel new and fresh. Bathrooms, often spacious and featuring double sinks or large showers, receive particular praise for their cleanliness and functionality.
Upgrades to larger or more luxurious rooms, including suites with separate living areas, are commonly mentioned and appreciated by guests. These upgraded rooms often come with additional amenities such as coffee machines, kettles and even steam showers in 'wellness' rooms.
While some guests find the standard rooms to be on the smaller side, especially those in the budget category, the cleanliness and comfort remain consistent. Single rooms are described as cozy and functional, suitable for solo travelers, even if sometimes on the smaller side.
Overall, the rooms at Hotel Essener Hof cater to a variety of needs, whether seeking luxury or a cozy, practical stay. With consistent praise for cleanliness, contemporary design and excellent facilities, the hotel stands out as a reliable choice for travelers seeking comfort and modernity in the heart of the city.
Beds
Hotel Essener Hof; Sure Hotel Collection by Best Western, boasts an array of wonderfully comfortable beds, as affirmed by numerous guest reviews. The beds in this hotel are frequently described as very comfortable or even super comfortable, leading to restful nights for visitors. Many guests highlighted the large size and soft nature of the mattresses, adding to the overall comfort. The bedding and pillows also received positive mentions, ensuring an enjoyable sleep experience. Despite a few mentions of mattresses being slightly worn or beds being too soft or too hard for some, the dominant sentiment is that the beds are of excellent quality, providing a cozy and restful stay. Cleanliness seems to be consistently noted, contributing to the overall appeal of the beds and rooms. The combination of comfort, cleanliness and spaciousness makes the beds at Hotel Essener Hof a standout feature that enhances the overall guest experience.
Cleanliness
Hotel Essener Hof, part of the Sure Hotel Collection by Best Western, consistently impresses guests with its outstanding cleanliness. The hotel and rooms are described as exceptionally clean, spotless and well-maintained. Many reviews highlight the stylish and modern decor, combined with a high level of neatness and tidiness. Newly renovated rooms and well-kept furnishings contribute to the fresh and comfortable ambiance.
Every corner of the hotel, including the bathrooms, receives praise for being immaculate. Guests appreciate the overall cleanliness, from large spaces down to the finer details, which are often noted as dust-free. Even more compelling is the consistency in housekeeping, ensuring that everything remains in pristine condition throughout the stay.
Although there are few minor exceptions, such as occasional overlooked small areas or cleaning upon request due to COVID-19 protocols, these are minimal compared to the overwhelming positive feedback on cleanliness and hygiene standards. The hotel receives commendations for maintaining a comfortable and peaceful environment which adds to the overall enjoyable stay.
Staff
The reviews for the staff at Hotel Essener Hof, part of the Sure Hotel Collection by Best Western, overwhelmingly highlight their friendliness, helpfulness and attentiveness. Guests consistently mention the warm and welcoming nature of the front desk personnel, describing them as extremely courteous and professional. The reception team stands out for being particularly polite and accommodating during both check-in and check-out processes.
Guests appreciate the overall positive attitude of the staff, noting that they are not only competent but also very efficient in handling requests and addressing any issues. The hotel staff's ability to provide excellent service, combined with a welcoming and friendly demeanor, creates a pleasant atmosphere for guests.
Although there are a few mentions of less favorable experiences with the bar staff, the overall consensus is that the hotel staff are attentive, hospitable and dedicated to making each guest's stay enjoyable.
The helpfulness and professionalism of the cleaning team and the attentive service at breakfast further contribute to the positive experience. Special mentions of staff members going above and beyond to ensure guest satisfaction highlight the hotel's commitment to high-quality service.
In summary, Hotel Essener Hof boasts a team of staff who are frequently praised for their friendliness, competence and willingness to assist, significantly enhancing the guest experience at this well-regarded establishment.
Wi-Fi
Guests at the Hotel Essener Hof, Sure Hotel Collection by Best Western, have generally positive experiences with the hotel's WiFi offerings. Many reviews praise the WiFi for being great, good or excellent with descriptors such as "fast," "efficient," "robust," and "uninterrupted" frequently mentioned. In-room WiFi often has a strong signal and is described as easy to access and safe to use. Several guests highlighted the capability of the WiFi for streaming, which is a good indicator of its quality.
However, Internet performance appears to vary depending on the location within the hotel. While many found the WiFi to be adequate or quite good, others experienced issues such as weak signals, very bad Wi-Fi or inability to access the Internet at all in certain areas. Additionally, the WiFi can be slow or unstable during peak usage times, which is a common theme in some reviews.
Overall, while there are areas for potential improvement, the WiFi at Hotel Essener Hof generally meets guest expectations for reliability and speed, particularly in the rooms. The hotel's effort to provide free and accessible WiFi across its premises is appreciated, even if occasional performance issues arise.
Gym
The gym at Hotel Essener Hof receives commendable feedback from guests. It is described as a very nice fitness area, superbly equipped with all the standards required for a comprehensive workout. The fitness room is highlighted as a great extra, making it a big plus for those who prioritize their fitness routine while traveling. Guests have reported comfortably doing their morning workouts, thanks to the prominent location and available access to all facilities. Overall, the good fitness room at this hotel contributes positively to the guest experience.
Parking
Guests of Hotel Essener Hof, Sure Hotel Collection by Best Western, generally find the parking options to be convenient due to their proximity to the hotel. There is a parking garage located just a short walk away, which guests can use for a daily fee of around €9. The hotel offers a discount for this garage, making it an affordable option for many visitors. Some guests appreciated the free parking available on the streets nearby during specific hours in the evenings and early mornings, as well as on weekends.
The parking garage is described as well-maintained, spacious and secure, which adds to the positive experience. Despite some mentions of parking being a bit pricey and limited on-site, the overall sentiment highlights the ease and accessibility of nearby parking facilities. On the rare occasion, a few guests faced issues with parking fines or found the parking fees to be expensive, but these were less common among the generally favorable reviews.
Family
Hotel Essener Hof; Sure Hotel Collection by Best Western is a place where families can feel at home. The hotel boasts spacious, beautifully decorated rooms equipped with unbelievably cozy and soft beds, ensuring a good night's rest for everyone. It's located in a prime area, making it convenient for both short stays and longer family vacations.
Families have particularly praised the ample size of the family rooms, which comfortably accommodate everyone. The hotel provides multiple facilities for small children, ensuring they are entertained and comfortable throughout their stay. Additionally, the staff are lauded for their excellent service, always ready to provide assistance to families and their children, creating a supportive and welcoming atmosphere.
A thoughtful touch comes in the form of little gifts for the children, adding an extra layer of delight for young guests. For families traveling with pets, Hotel Essener Hof's dog-friendly nature has been highly appreciated with considerations in place for the needs of four-legged companions.
The hotel offers a rich breakfast that is well-suited for families, providing a variety of options to suit everyone's taste. With plenty of parking available, the convenience factor is further enhanced, making it easy for families to come and go as they please.
Overall, Hotel Essener Hof is highly regarded as a cosy, quiet and child-friendly haven, perfect for families seeking a relaxing stay.
4 Star
Hotel Essener Hof, Sure Hotel Collection by Best Western, located in downtown Essen, offers a blend of classical styling with modern conveniences. Guests frequently highlight the hotel as a great value for money with many noting its four-star service and facilities that often exceed expectations. The rooms are described as modern, clean and spacious with high-quality furniture and amenities such as Nespresso machines and tea facilities.
The hotel’s traditional setting exudes luxury while incorporating modern amenities from top brands, ensuring a comfortable stay that reflects its four-star rating. Guests appreciate the excellent cleanliness and equipment provided, alongside premium amenities and adequately spacious rooms. The elaborate breakfast and cordial staff also add to the positive experience.
However, some guests express concerns that certain aspects, such as the lack of air conditioning and poor Wi-Fi, do not align with four-star standards. Despite these critiques, the majority regard the hotel’s location, amenities and service as fitting for its classification, making it an appealing choice for travelers seeking classic comfort and great value.
Business
Hotel Essener Hof; Sure Hotel Collection by Best Western emerges as a top contender for business travelers seeking comfort and convenience in the Ruhr area. It is highly praised for its central location, especially its proximity to the train station, making it perfect for those traveling by train. The hotel's value for money is repeatedly highlighted with numerous guests pointing out the excellent room rates for the quality of service provided.
The well-equipped and spacious conference rooms cater effectively to business needs, offering an ideal setting for meetings and corporate events. Amenities such as free water, coffee and tea in the rooms, along with upscale details including Nespresso machines, add to the comfort of stay for business travelers.
The quiet ambiance and great Wi-Fi make it conducive for work, while the short distances to public transportation facilitate ease of commuting within the city. The on-site restaurant receives commendations for being an excellent venue for business dinners.
Overall, the satisfaction of guests, many of whom become regulars due to the consistent positive experiences, underscores the hotel's reputation as a top choice for work-related stays. From solo business travelers to entire companies, the consensus is clear: Hotel Essener Hof offers a seamless blend of convenience, comfort and value, making it perfectly suitable for any business trip.
Accessible
Hotel Essener Hof, part of the Sure Hotel Collection by Best Western, offers admirable accessibility features for guests with disabilities. Notably, the hotel boasts large bathrooms with barrier-free showers, a significant advantage for those requiring such facilities. The property is also easily accessible by both train and car with a parking garage available for convenience.
However, it is important to note that access to some rooms requires climbing stairs, making those specific rooms inappropriate for wheelchair users. The hotel has an elevator, but feedback indicates it is older and operates slowly. Fitness enthusiasts will find a gym, although it closes at 10pm.
Overall, the hotel's design accommodates wheelchair accessibility effectively, resulting in generally positive reviews regarding its accessibility features.
Romantic
Hotel Essener Hof, part of the Sure Hotel Collection by Best Western, offers a welcoming and romantic atmosphere for couples. Located at the beginning of the pedestrian zone and in close proximity to the main train station, it boasts one of the best locations for convenience. Despite its central location, the hotel provides a quiet and private environment, ideal for a peaceful and intimate escape. The tranquility of the rooms makes it a favourable option for honeymooners seeking a romantic retreat. Guests appreciated the calm and cozy ambiance, contributing to a memorable and affectionate stay. No significant complaints were noted, underscoring a generally satisfying experience.
Dog Friendly
Hotel Essener Hof, Sure Hotel Collection by Best Western, stands out for its outstanding dog-friendly accommodations and services. Guests travelling with their dogs can expect the utmost comfort for their pets, as the hotel offers a variety of thoughtful amenities specifically for dogs. These include a dog bed, water bowl, treats and poop bags, all prepared and ready upon arrival. The staff is consistently praised for being dog-friendly and attentive to the needs of canine companions.
Notably, the hotel provides guests with a map of possible walking routes and green areas, making it convenient for dog owners to explore the surroundings. Dogs are welcomed without any additional charges, which is rare and adds to the overall appeal for pet owners. Reviews highlight the clean and comfortable rooms, where dogs can rest on their own designated beds. This hospitality extends to ensuring that even smaller details, like treat sticks and extra beds, are well thought out, making the stay enjoyable for both the guests and their dogs.
In essence, the hotel’s facilities, along with the proactive and friendly staff, contribute to a genuinely pleasant experience for those traveling with pets.
No, Hotel Essener Hof; Sure Hotel Collection by Best Western doesn't have any pool.
No, a spa isn't available at Hotel Essener Hof; Sure Hotel Collection by Best Western.
Yes, Hotel Essener Hof; Sure Hotel Collection by Best Western welcomes dogs.
Yes, parking facilities are available at Hotel Essener Hof; Sure Hotel Collection by Best Western.
Yes, Hotel Essener Hof; Sure Hotel Collection by Best Western has a gym.