Fes34.05999000,
-4.97999700,
15 Derb El Guebbas, Batha, Fes(Show on Map)
9.3
Excellent
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1 room2 guests1 room, 2 guests
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Summary of reviewsLe Grand Alcazar - Riad in Fez is celebrated for its ideal location, exquisite culinary offerings, and remarkable hospitality, creating a captivating destination for travelers. Positioned at the entrance of the Medina, this riad provides guests with convenient access to the vibrant city life while maintaining a serene atmosphere. Proximity to historical sites and easy transport options further enhance its appeal.
The breakfast experience at Le Grand Alcazar is a highlight, with guests praising the ample, delicious, and varied local delicacies. Served in picturesque settings, the breakfasts are deemed one of the best culinary experiences in the city, adding to the overall charm of the stay. Dinner offerings are equally appreciated, showcasing delightful Fassi cuisine and personalized service, although some note the pricing as slightly high.
Architectural beauty is a standout feature of this riad, with rooms designed reminiscent of a palace, offering spaciousness and authentic Moroccan elegance. Cleanliness and maintenance are consistently praised, ensuring a comfortable and relaxing atmosphere despite minor issues like aging towels and a loud heat pump. The beds are exceptionally comfortable, contributing to a restful stay.
The staff's hospitality is extraordinary, highlighted by their warmth, attentiveness, and helpfulness. They excel in making guests feel welcome and cared for, with standout personalities like Omar and Othman ensuring every detail is attended to. Although there are minor notes regarding overcharging, the overall sentiment remains overwhelmingly positive.
Le Grand Alcazar - Riad promises a harmonious blend of cultural richness, relaxation, and impeccable service, making it an inviting choice for those seeking a memorable escape in Fez. Show more
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Categories
Accessible Riad
Le Grand Alcazar - Riad provides wheelchair accessible accommodation suitable for disabled persons. It features easy access for wheelchairs, correct access to common spaces, and wheelchair accessible rooms and bathrooms.
Riad with Indoor Pool
This riad is confirmed to have an indoor pool facility.
Riad for Honeymoon
Romantic Riad
Riad with Swimming Pool
Indoor Pool
Small Riad
4-Star Riad
Riad where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Other Yes respecting safety distanciation
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? No
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, daily
Are guests' luggage and belongings disinfected upon arrival? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 15:00 - Check-out: 11:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? Yes
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Moroccan Tourism Office Measures
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? No
Has the hotel closed during the pandemic? Yes Reopening Date: July, 10 2020
Deluxe King Suite SaphirThis suite's special feature is the private pool. This air-conditioned suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath. Featuring a terrace with city views, this suite also provides a minibar and a flat-screen TV with satellite channels. The unit offers 3 beds.
Deluxe King Suite RubisThe private pool is the special feature of this suite. This air-conditioned suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath. Featuring a terrace with an inner courtyard view, this suite also provides a minibar and a flat-screen TV with satellite channels. The unit offers 3 beds.
Deluxe King Suite TurquoiseGuests will have a special experience as this suite provides a private pool. This air-conditioned suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath. Featuring a terrace with an inner courtyard view, this suite also offers a minibar and a flat-screen TV with satellite channels. The unit offers 2 beds.
Deluxe King Suite AmbreGuests will have a special experience as this suite provides a private pool. This air-conditioned suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath. Featuring a terrace with an inner courtyard view, this suite also offers a minibar and a flat-screen TV with satellite channels. The unit offers 2 beds.
Deluxe King Suite EmeraudeThe private pool is the standout feature of this suite. This air-conditioned suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath. Boasting a terrace with an inner courtyard view, this suite also features a minibar and a flat-screen TV with satellite channels. The unit has 3 beds.
Suite Junior VioletteThe private pool is the special feature of this suite. This air-conditioned suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower. Featuring a terrace with an inner courtyard view, this suite also provides a tea and coffee maker and a flat-screen TV with satellite channels. The unit offers 2 beds.
Chambre LilasThe private pool is a top feature of this single room. This air-conditioned single room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with an inner courtyard view. The unit has 1 bed.
Suite DahliaThe private pool is the standout feature of this suite. This air-conditioned suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath. Boasting a terrace with city views, this suite also features a minibar and a flat-screen TV with satellite channels. The unit has 3 beds.
Suite GrenatThe private pool is the special feature of this suite. This air-conditioned suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath. Featuring a terrace with city views, this suite also provides a minibar and a flat-screen TV with satellite channels. The unit offers 3 beds.
Chambre GrenadineThe private pool is the standout feature of this double room. This air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with city views. The unit has 1 bed.
Presidential SuiteThis suite features a private pool. This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. Boasting a terrace with an inner courtyard view, this suite also features air conditioning and a flat-screen TV with satellite channels. The unit has 3 beds.
Superior SuiteThis suite's special feature is the private pool. This air-conditioned suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath. Featuring a terrace with an inner courtyard view, this suite also provides a tea and coffee maker and a flat-screen TV with satellite channels. The unit offers 3 beds.
Deluxe SuiteThe private pool is a top feature of this suite. This air-conditioned suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath. Boasting a terrace with an inner courtyard view, this suite also features a tea and coffee maker and a flat-screen TV with satellite channels. The unit has 3 beds.
Guest Reviews
9.3
Excellent
Location
Le Grand Alcazar - Riad boasts an enviable location in Fez that garners praise for its convenience and tranquility. Situated right at the entrance of the Medina, it offers guests the best of both worlds by providing easy access to bustling attractions while maintaining a serene ambiance. The riad stands out due to its proximity to notable historical sites and the famous Bab Boujloud, commonly known as the Blue Gate, all reachable within a short walk. Its positioning makes it perfect for exploring the vibrant Medina, with streets full of shops and local culture just steps away, yet far enough to ensure peaceful nights. The location is also advantageous for transport, with convenient access to taxi services and nearby parking. Beyond practicality, the area offers beautiful town scenery, further adding to the charm of this well-situated accommodation.
Breakfast
Le Grand Alcazar - Riad provides a breakfast experience that exceeds expectations, drawing praise for its delicious and varied offerings. Guests frequently mention how the breakfasts are not only delightful and delicious but also ample, sumptuous, and very generous. With a range of local delicacies, including Moroccan pancakes, mini-tajines, and eggs cooked to order, the variety ensures that there's something for every palate. Many reviews highlight the breakfast's quality and authenticity, often served in picturesque settings like the rooftop terrace or by the pool, enhancing the overall dining experience. The breakfasts are often described as one of the best culinary experiences in Fes, with presentations that are both beautiful and hearty enough to start the day robustly. Despite one note on service speed, the general consensus is overwhelmingly positive, reflecting the high standard of care and attention put into this crucial part of the guest experience at the riad.
Dinner
At Le Grand Alcazar - Riad, visitors are treated to a dining experience that is often praised for its impeccable quality and delightful flavors. The dinner offerings feature delicious samples of Fassi cuisine, with the lamb tajine being a standout choice among the dishes served. Staff members go above and beyond to ensure guest satisfaction, providing wonderful restaurant recommendations with beautiful terraces and top-tier service. Guests can enjoy delicious dinners accompanied by fun activities, creating memorable evenings. Additionally, the staff is known for their hospitality, treating guests like family, and offering tea and snacks throughout the stay. While some reviewers find the dinner prices a bit expensive, others appreciate the fantastic quality of the meals, expressing enjoyment over multiple nights of dining. Despite mixed opinions on value for money, the attention to detail and personalized service, such as arranging special requests and private tours, contribute positively to the overall experience.
Rooms
In the heart of a historic city, Le Grand Alcazar - Riad stands out as a stunningly beautiful structure, resembling a palace in design. Guests are consistently impressed by the spaciousness and allure of its rooms, which exude an authentic and elegant Moroccan style. Many visitors find the rooms large enough to comfortably accommodate families, while others describe them as akin to a dream or reminiscent of tales from a thousand and one nights. The high ceilings and tasteful decorations contribute to a feeling of grandeur and history.
The rooms are not only expansive but also thoughtfully furnished with luxurious amenities that enhance comfort. Suites like the Rubis and Grenat offer ornate and traditional decor, adding a touch of royalty to one's stay. Despite the overall warmth of the ambiance, some areas such as the violet suite can be unexpectedly cold and damp, hinting at varied experiences within the riad.
Cleanliness and maintenance receive high marks across multiple reviews, with guests praising the immaculate condition of their accommodations. The sound of a loud heat pump disrupts the calm in certain rooms, reflecting occasional imperfection amidst otherwise serene quarters.
Beyond the confines of their rooms, guests delight in the array of regional breakfast selections and the panoramic views from the terrace. The combination of spacious, comfortable rooms, impressive architectural design, and exceptional service from helpful, friendly staff make Le Grand Alcazar - Riad a captivating choice for travelers seeking a blend of cultural richness and relaxation.
Beds
Le Grand Alcazar - Riad consistently impresses guests with its exceptional bed comfort. Numerous reviews highlight the comfort of the beds, with many describing them as very comfortable or exceptionally comfortable. The bedding, including pillows and duvets, has been praised for its quality, adding to the overall restful experience. While there is a mention of some discomfort with couches and one instance of bed dissatisfaction, the overarching sentiment remains positive, characterizing the beds as some of the most comfortable encountered. Guests can expect a good night's sleep in the large and beautiful rooms of this accommodation.
Cleanliness
Nestled conveniently near the Medina, Le Grand Alcazar - Riad consistently receives praise for its immaculate cleanliness. Visitors are regularly impressed by the super clean and spacious rooms, which offer a calm and relaxing atmosphere. The property is noted for its exceptional cleanliness, with attention to detail ensuring a comfortable experience. The beautiful and well-kept surroundings further enhance the stay, creating an inviting environment. While the property is generally well-maintained, a minor aspect such as the towels being slightly old has been mentioned, suggesting room for slight improvement. Staff members, including Omar and Othman, earn accolades for their impeccable service and helpfulness, making sure that every detail is attended to for a smooth and pleasant visit. Overall, the Riad stands out as a clean, quiet, and beautifully appointed destination for travelers seeking a serene retreat in the vibrant heart of the city.
Staff
Le Grand Alcazar - Riad is renowned for its extraordinary hospitality, drawing guests with its incredibly kind and attentive staff who consistently go above and beyond to ensure a comfortable stay. From the moment of arrival, guests are warmly welcomed by a friendly and accommodating team, including standout hosts like Yousra, Youssef, Donae, and the twin brothers, Omar and Othmane. Their welcoming nature is paired with helpfulness, as they are always ready to assist with organizing tours, taxis, and even carrying luggage to and from the square.
The staff is described as pleasant, gentle, and exceptionally kind, contributing to an atmosphere where guests feel genuinely cared for and welcomed. With a keen attention to detail, they provide amazing recommendations, suggesting wonderful restaurants and ensuring every need is met. The delicious and generous breakfast offered at the riad is another highlight, complementing the overall experience of extraordinary hospitality.
Though the reviews overwhelmingly highlight the positive attributes of the team, there is a minor note mentioning that some guests felt that the staff tried to overcharge at times. However, this does not overshadow the overall feeling of warmth and kindness that the staff at Le Grand Alcazar consistently deliver, making guests' stays both memorable and enjoyable.
Yes, Le Grand Alcazar - Riad has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Le Grand Alcazar - Riad.
No, Le Grand Alcazar - Riad doesn't allow dogs.
No, parking facilities aren't available at Le Grand Alcazar - Riad.