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DoubleTree by Hilton Florence Metropole

Florence , Via Del Cavallaccio 36 (Show on Map)

7.8

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe DoubleTree by Hilton Florence Metropole enjoys a largely positive reputation among guests, particularly for its strategic location, ample amenities and friendly staff. Positioned conveniently close to the international airport and highway, the hotel is ideal for travelers looking to explore Tuscany or attend events at nearby venues like Wanny Palace and the Visarno Arena. Though the distance from Florence's historic center could be a drawback for tourists, the hotel mitigates this with a regular shuttle service, providing easy access to the city center. The tranquil and quiet suburban setting adds to the charm, offering stunning views from higher floors and the convenience of nearby shopping and dining options.

Breakfast at the DoubleTree by Hilton Florence Metropole is generally well-received, noted for its variety and quality, catering to diverse dietary needs, including options for people with celiac disease. While some guests pointed out areas for improvement like the attentiveness of the staff and the value for the price, the overall sentiment is one of satisfaction. The dining experience at dinner, however, received mixed reviews. While many appreciate the excellent service and the quality of food, others felt the menu lacked variety and could benefit from improvements.

Guest rooms are praised for their spaciousness, comfort and cleanliness. Modern bathrooms, large TVs and often breathtaking views contribute to a positive stay experience. Despite some reports of outdated furnishings and occasional maintenance issues, most visitors commend the hotel's room comfort and luxurious appeal. Cleanliness is an area that generally receives high marks, though a few comments suggest room for more rigorous housekeeping efforts.

The staff at DoubleTree by Hilton Florence Metropole are frequently highlighted for their friendliness, professionalism and helpfulness, particularly at the reception and in the restaurant. While there were a few isolated incidents of less than favorable interactions, the overall impression is decidedly positive with many guests noting how the staff's dedication and courtesy enhance their stay.

The hotel's amenities receive varied feedback. The fitness center is widely praised for its quality and maintenance, making it a highlight for fitness-driven guests. On the other hand, the pool facilities fall short of expectations, often being closed or under maintenance with some guests finding the extra charge for pool access unreasonable. The WiFi service also shows inconsistency, excelling in speed and connectivity in some areas while being unreliable in others, particularly in basic room categories.

Parking at the hotel is ample and generally convenient, although the additional daily fee is a point of contention for some guests. Despite occasional logistical issues, the availability of extensive parking options, including complimentary street parking, is appreciated.

Families find the DoubleTree by Hilton Florence Metropole accommodating with connected room options and the helpfulness of the staff contributing to a pleasant stay. The complimentary shuttle and ample breakfast offerings also make it a comfortable choice for those traveling with children.

In summary, the DoubleTree by Hilton Florence Metropole stands out for its convenient location, comfortable rooms and exceptional staff. Despite some areas needing improvement, such as dinner options, pool facilities and consistent WiFi, the overall guest experience remains positive. The hotel's combination of tranquility, convenience and quality service makes it a favorable choice for travelers to Florence.
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Hotel Taking Steps Towards Sustainability

This hotel holds multiple specific sustainability certifications, including BREEAM, ISO 14001:2015 Environmental management system, and ISO 50001:2018 Energy management systems. It is part of Hilton's commitment to significantly reduce its environmental footprint and has achieved substantial waste reduction. The property also provides an electric car charging station.

Business Hotel

As part of the Hilton brand, this hotel offers reliable business services and amenities. It provides a comfortable and functional environment for business travelers, ensuring a productive stay.

Hotel with Parking

This hotel offers parking and provides comfortable accommodations with a range of facilities. Its location outside the city center offers a quieter environment.

Hotel with Gym

Hilton Florence Metropole provides a well-equipped fitness center. It offers a range of cardio machines and weight-training equipment, catering to various fitness routines.

Hotel with Indoor Pool

This hotel includes an indoor pool among its amenities, offering guests a convenient option for swimming and relaxation.

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Indoor Pool

Accessible Hotel

4-Star Hotel

Room Types

King Guest Room This room offers parquet floors and a marble bathroom. Wi-Fi is available on request.

Twin Room This room offers parquet floors and a marble bathroom. Wi-Fi is available on request.

Executive King Room Modern-style room with a marble bathroom. Wi-Fi is available on request.

King Room with City View This room has a beautiful view of Florence. Wi-Fi is available on request.

Twin Room with City View This room has a beautiful view of Florence. Wi-Fi is available on request.

Executive Twin Room This large room features modern décor, soundproofed windows and a spacious work area. It also has a marble bathroom and partial views of Florence. Wi-Fi is available in the room on request.

Deluxe King Room with City View This modern room overlooks Florence and has partial views of Florence Cathedral. It features a large work area and a marble bathroom with a bathrobe and slippers. Wi-Fi is available on request.

Junior Suite Set on the 15th floor, this bright suite comes with a separate living room with flat-screen TV. It features modern décor and a marble bathroom with a bathrobe and slippers. Wi-Fi is available on request.

Junior Family King Suite The suite offers air conditioning, a minibar, a tea and coffee maker, a seating area, as well as a TV with cable channels.

Executive King Corner Room with City View The unit has 1 bed.

King Room - Mobility Access The unit has 1 bed.

Deluxe Corner King Room The unit has 1 bed.

About DoubleTree by Hilton Florence Metropole

License: 048017ALB0468, IT048017A13S4QZKBJ

Guest Reviews

7.8

Good

Location

The DoubleTree by Hilton Florence Metropole enjoys a mixed but largely positive reception for its location. Situated conveniently close to the international airport and right beside the highway, it is particularly advantageous for travelers with a car or those looking to explore Tuscany. Proximity to key venues like Wanny Palace and the Visarno Arena makes it a prime spot for conference attendees and concert-goers.

Although the hotel is set far from the historic center and tourist attractions of Florence, making it about a 30-45 minute journey by public transportation, it compensates with a regular shuttle service to the city center. The ease of access to both the airport and the highway means the hotel is ideally located for those on the move, whether continuing their journey or attending events.

For those who prefer a quieter environment, the hotel is nestled in a tranquil and quiet suburban area, providing a peaceful retreat from the hustle and bustle of downtown Florence. Guests have praised the magnificent views from the higher floors and the convenience of nearby amenities such as a shopping center and dining options.

While some guests found the location less convenient due to its distance from the main attractions and the lack of direct public transport connections, the shuttle service largely mitigates these concerns, offering a practical solution for reaching Florence's heart. In summary, the DoubleTree by Hilton Florence Metropole is a well-positioned choice for business, travel ease and tranquility, though guests aiming to spend extensive time in the historic center may find its location a drawback.

Breakfast

The breakfast at DoubleTree by Hilton Florence Metropole receives mixed feedback from guests, yet a predominant theme is the appreciation for the variety and quality of offerings. Many reviews highlight the breakfast buffet as abundant, featuring a wide selection of both sweet and savory dishes, catering to diverse tastes and dietary needs, including options for people with celiac disease. Guests often describe the breakfast as excellent, very good and delicious with some noting it is more than satisfying. Positive remarks include the professionalism and friendliness of the breakfast staff, although some reviews suggest they could be more attentive.

On the other hand, there are criticisms regarding the breakfast experience. Concerns include limited variety, poor coffee quality, cold scrambled eggs and high prices that do not always match the perceived value. Some guests found the breakfast disappointing, describing it as below average or even poor with specific complaints about dry bread and a lack of choices. Additionally, the breakfast area can get crowded and the floor cleanliness has been noted as an issue.

Overall, while the DoubleTree by Hilton Florence Metropole's breakfast generally pleases most guests with its extensive and quality offerings, there are clear areas where improvements could enhance the experience, particularly in variety, attentiveness of service and value for the price.

Dinner

The DoubleTree by Hilton Florence Metropole has received mixed reviews regarding its dining experience. On a positive note, the hotel excels in both breakfast and dinner services with guests complimenting the excellent service provided by the two restaurants. The kitchen is deemed high level and the food is consistently fresh, plentiful and of excellent quality. There's also a good selection of local specialties available at the restaurant, which adds to its appeal.

However, many guests found the dinner options lacking. The menu is described as very limited with some reviewers pointing out that the selection is too little and the quality can be below average. The evening service has also been noted for needing improvement with some diners finding it disappointing. The dinner experience did not meet the expectations of several visitors, who found the offerings to be of low and poor quality. For those looking for variety, it's suggested to try the nearby Rio Grande restaurant, which offers a Brazilian grill and is just a short distance away.

Overall, while breakfast and the quality of service receive high marks, the dinner experience at the DoubleTree by Hilton Florence Metropole shows room for improvement.

Rooms

The DoubleTree by Hilton Florence Metropole offers a mixed bag of experiences when it comes to guest rooms. On the bright side, visitors frequently praise the hotel for its spacious, clean and beautifully furnished rooms. Many guests have highlighted the comfort of the beds and the well-equipped, modern bathrooms. Rooms often boast large sizes, ample amenities and some even provide stunning views of the city, such as views of the Duomo or other panoramic vistas.

Room convenience is another notable plus with a well-stocked bathroom and the presence of modern touches like huge 55” TVs. Cleanliness is a consistent commendation with numerous guests pointing out that their rooms were tidily maintained and well cared for. The atmosphere is often described as elegant, welcoming and cozy, contributing to a generally pleasant stay.

However, the hotel is not without its shortcomings. Some rooms have been noted to be outdated with old-fashioned furnishings and signs of wear. Maintenance issues crop up occasionally with reports of non-functioning air conditioners, leaking bathtubs and inadequate room cleaning. A few guests experienced problems with mosquitoes in the rooms and had to deal with cold or overly warm temperatures inside. There were also instances where the check-in process was delayed, causing inconvenience.

Despite these drawbacks, many guests found the rooms to be exceptionally comfortable and suitable for their needs. The overall quality of the bedding and the room fittings helped solidify the hotel’s reputation for comfort and luxury. The spacious layouts and beautiful views were consistently appreciated, even if some aspects like old furniture and minor maintenance issues occasionally detracted from the experience. In summary, while the hotel delivers on comfort and space, it might benefit from updates and better maintenance to enhance guest satisfaction.

Beds

DoubleTree by Hilton Florence Metropole guests frequently highlight the quality of the beds, describing them as very comfortable and spacious. The beds receive numerous compliments for their size, often being labeled as king-size or enormous. Many reviews underscore the top-notch comfort of both the mattresses and pillows, pointing out that these elements contributed to a restful sleep. Guests appreciate the excellent bedding quality, noting that it enhances the overall comfort of the rooms. Despite a few isolated concerns about pillow firmness and occasional linen provisions, the overwhelming consensus is that the beds provide a superb, cozy experience for a perfect daily rest.

Cleanliness

The DoubleTree by Hilton Florence Metropole garners mixed reviews concerning its cleanliness standards with a significant lean towards the positive. Many guests highlighted the hotel's cleanliness, often noting that their rooms were clean, tidy and well-organized. The rooms are described as modern and comfortable with spotless facilities that contribute to a pleasant stay. Specifically, mentions of rooms being immaculate, very clean and comfortable are frequent, suggesting a general satisfaction with the hygiene maintained by the housekeeping staff.

However, some reviews point out areas where the hotel could improve. Issues such as dust, dirty bed linen and neglected furniture were noted by certain guests, indicating inconsistencies in room maintenance. There were mentions of dirty cups and cutlery, mold in the bathroom and inadequately cleaned floors and showers, which suggest that housekeeping could benefit from more rigorous quality control. Furthermore, some reviewers noted the need for deep cleaning and disinfection, highlighting incidents of broken sinks and flooded showers as areas of concern.

Despite some unfavorable comments regarding the cleanliness not meeting a four-star standard, the overall sentiment reflects good hygiene and cleanliness within the hotel. Positive aspects like friendly service, well-maintained facilities and a clean environment appear to be significant strengths of the DoubleTree by Hilton Florence Metropole.

Staff

The DoubleTree by Hilton Florence Metropole boasts an admirable and highly praised staff, creating positive experiences for its guests. Descriptions frequently highlight the team's friendliness, helpfulness and professionalism, contributing to a pleasant atmosphere throughout the hotel. The reception staff, in particular, are noted for their courteous service with many guests commenting on their efficient and accommodating nature. The shuttle and restaurant teams also receive commendation for their kind and cooperative demeanor.

Despite a few isolated incidents of unfriendliness and inefficiency — primarily concerning some bar staff and concierge services — the vast majority of reviews underline the staff's attentive and courteous approach. Many guests are appreciative of the extra efforts by the employees, from the janitors to the receptionists, making the stay more comfortable. The management's professional conduct and the clear dedication to customer service further enhance the overall experience at this hotel.

Overall, staying at the DoubleTree by Hilton Florence Metropole is associated with encountering a friendly, helpful and professional team, capable of creating a warm and welcoming environment for all guests.

Wi-Fi

At the DoubleTree by Hilton Florence Metropole, guests' experiences with the hotel's wifi vary significantly. On the positive side, many found the internet to be very fast and enjoyed a very good wifi signal during their stay. The hotel also offers free internet, which is a major plus for tech-savvy travelers or those who need to stay connected.

However, several guests encountered connectivity issues. Some reported that they could not connect or use the wifi at all, especially in certain rooms in the basic category. There were also mentions of slow and unreliable wifi and in some cases, no wifi signal in the room. Additionally, a few guests expressed dissatisfaction about being charged for wifi when it didn't work well or at all.

Overall, while the hotel excels in delivering fast internet in some areas, it would benefit from improving the consistency and availability of its wifi service, particularly in the budget rooms.

Gym

The gym at DoubleTree by Hilton Florence Metropole stands out for its excellent quality and well-maintained facilities. Guests frequently described it as well-equipped, featuring luxurious and clean equipment. The sports complex is noted as being nice and convenient, further adding to the overall positive experience. However, some reviews mentioned the gym's relatively small size and noted the absence of hand sanitizer. Despite these minor drawbacks, the gym remains a highlight for many visitors, contributing to a pleasant stay.

Pool

Visitors to the DoubleTree by Hilton Florence Metropole had mixed experiences with the pool facilities at the hotel. Many noted that the pool was small, featuring four Jacuzzis, but unfortunately, it was often closed or under maintenance during their stay. Some travelers mentioned that the pool had been under construction for an extended period with some even describing it as empty or unusable. Although there were mentions of an indoor pool, it frequently appeared to be non-operational. An additional point of concern was the cost with access to the pool being priced at 20 euros per hour, which some guests felt was too expensive given the limited functionality and availability. Overall, the feedback on the pool was predominantly negative due to repeated issues with maintenance and accessibility.

Parking

When reviewing the parking situation at DoubleTree by Hilton Florence Metropole, guests noted a mix of experiences. The hotel offers both underground and private parking, which many found spacious and ample. The convenience of indoor and covered parking was frequently mentioned with the elevator providing direct access from the underground garage to the lobby. Complimentary street parking and free parking spaces were also appreciated by some as a budget-friendly option.

However, several guests found the parking system to be somewhat inconvenient, highlighting issues such as difficulty exiting the parking area and challenges finding vacant spots. Additionally, the parking cost of 10 euros per day was a point of contention with many noting it as an extra charge not included in the room rate. Some felt the parking fee was excessive or not appropriately communicated upfront, leading to unexpected additional costs upon checkout. Despite these concerns, the availability of extensive parking facilities and the relatively straightforward parking process left many guests satisfied. Overall, while the parking fees and some logistical inconveniences drew criticism, the ample and varied parking options were generally viewed positively.

Family

The DoubleTree by Hilton Florence Metropole proves to be a family-friendly destination, accommodating families with ease and comfort. Complimentary shuttle bus services to the center of Florence are frequently highlighted, ensuring convenient access to the city's attractions. The staff at the hotel receive consistent praise for their helpful and courteous demeanor, enhancing the overall experience for families. Rooms are arranged conveniently next to each other, which is a plus for those traveling with children. The hotel is characterized by its comfort and warm hospitality, providing families with a pleasant stay. Breakfast offerings are described as ample, meeting continental standards with a generous touch by Italian measures.

4 Star

The DoubleTree by Hilton Florence Metropole receives mixed reviews regarding its four-star rating, facilities and services. Some guests feel that the hotel maintains typical Hilton standards and is well-organized with good services and staff, making it a well-appointed four-star hotel. However, others feel that the hotel falls short of the expected standards for a four-star establishment, citing dated facilities, subpar cleaning and breakfast that is below average. For some, the experience did not match the Hilton brand's reputation, deeming it overpriced and suggesting it aligns more closely with a three-star rating. Improvement is seen as necessary for the hotel to fully meet the expectations associated with its status and brand. Overall, while the hotel's positive aspects are acknowledged, many guests feel that enhancements are needed to justify its four-star classification.

Business

The DoubleTree by Hilton Florence Metropole caters well to business travelers, offering facilities suitable for work-related activities. It is perfect for business trips and features good parking facilities, making it convenient for those arriving by car. The hotel provides rooms equipped for business meetings and work and its structure is excellent for hosting meetings and events. While mainly focused on business guests, some aspects such as noisy surroundings and a non-operational business lounge have been noted as drawbacks. Overall, it stands out as ideal for business travel with adequate amenities to support a productive stay.

Accessible

The Hilton Florence Metropole offers some accessibility features for guests with disabilities, highlighted particularly by its convenient location and transportation options. The hotel is easily accessible by bus and tram and a shuttle service is available to and from the city center. These public transportation options ensure the hotel is almost always reachable for those relying on such services. However, there are notable limitations, including a lack of proper wheelchair access and large bathrooms that are not fully accessible. While the structure and placement of the hotel are conducive to easy transit, improvements could be made to better accommodate guests with specific mobility needs.

Romantic

For those seeking a touch of romance during their stay, DoubleTree by Hilton Florence Metropole offers a welcoming environment. Many guests appreciate the romantic atmosphere, particularly the setting in the bar, which provides a perfect backdrop for intimate moments. While it may not strike everyone as notably romantic, some find the views add a charming element to their experience. This hotel could be an ideal choice for honeymooners or those on a romantic trip, thanks to its lovely atmosphere that enhances the overall vacation experience.

Yes, DoubleTree by Hilton Florence Metropole has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at DoubleTree by Hilton Florence Metropole.

Yes, DoubleTree by Hilton Florence Metropole welcomes dogs.

Yes, parking facilities are available at DoubleTree by Hilton Florence Metropole.

Yes, DoubleTree by Hilton Florence Metropole has a gym.

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